CSH Consultants, LLC.

Undertake exhaustive industry, competitor, and customer explorations, leveraging diverse research tools like qualitative, quantitative, and ethnographic methods. Forge partnerships with top-tier leadership to chart and champion traditional and online marketing blueprints. Facilitate creation and growth of GTM
infrastructures, positioning clients as industry vanguards. Ally with multifaceted teams spanning IT, Sales, and Product sectors to magnify market reach and refine user interactions. Govern tasks like traffic prediction, financial oversight, budgetary governance, and the blueprinting of digital marketing maneuvers.

● Elevated client campaigns to reach $30M in annual revenue
● Achieved 7.5% surge in excess share of voice and marked 3.5% ascent in market infiltration through brand
strategy.
● Mastery in digital campaign leadership with an emphasis on remarkable ROAS outcomes.
● Demonstrable expertise in crafting websites and augmenting user engagement.
● In-depth grasp of website analytics paired with commitment to decisions rooted in robust data.
● Adeptness in conceiving and materializing consumer database marketing schemes.
● Skilled in launching products, pioneering market routes, and sculpting brand identities.
● Recognized for talent management, particularly within high-caliber e-commerce entities.
● Grounded knowledge in Search Engine Optimization (SEO), web layout logic, and intricacies of e-commerce
tools and technologies

Principle

IPA (Institute of Practitioners in Advertising)

Member

Sales Revenue Inc.

Marketing Consultant

American Marketing Association

Alumanate

Fractional CMO

LGND BARBELL Co., LLC.

Instituted branding and corporate identity plans to accentuate product consciousness and market share expansion. Utilized Consumer Data Platforms (CDP) and qualitative methodologies for precise target audience identification. Rectified inconsistent brand communication through all-encompassing brand strategy, ensuring harmony in brand voice across multifarious channels. Commanded inception and realization of high-impact on-ground marketing events to bolster member experience and cement brand loyalty. Nurtured strategic partnerships, notably becoming an official Deka, a premier fitness events provider, and saw significant member participation in Deka Challenge event; deployed contemporary promotional techniques and inbound marketing methodologies.

● Steered $100K marketing and creative budget; oversaw sales projections, monitored expenses, and directed product branding initiatives.
● Envisioned and realized Tiered Membership Event, offering exclusive amenities and strategic partnership; led end-to-end event logistics from venue scouting to attendee engagement tactics; The Tiered Membership Event witnessed attendance of over 600+ participants, with 33% of extant members upgrading; initiative contributed to 22% increase in Q1 revenue.
● Registered 88.4% boost in website traffic, 27.3% growth in GMBL profile interactions, and substantial increases across multiple social media metrics such as 17% increase on Instagram, 67.3% in user engagement on social media channels, and 73.4% increase in positive customer feedback..
● Crafted and executed strategic lead generation blueprints; realized robust 22% growth in sales revenue within six months. 
● Overhauled sales process and integrated automation tools for enhanced lead management; redefined sales process witnessed 25% shortening in sales cycle, coupled with amplified efficiency and customer experience.

The Alaska Network

Designed and executed marketing strategy to improve brand awareness and reach 65% of target audience

Achieved a 1100% increase in web traffic and a 186% increase in sales by deploying an integrated marketing plan across multiple sales channels

Oversaw onboarding, training and development, and performance outcomes of 8+ employees to ensure customer service excellence

Managed budget, costs, forecasting, and reporting processes, resulting in a 96% increase in accuracy of projections

Supervise 14+ team members and coordinate schedules and workflow to boost operational efficiency
Led social media marketing, advertising, and public relations endeavors to spearhead innovative branding initiatives, including email marketing campaigns and company website development

President of Marketing And Business Development

ALPINE AIR ALASKA, LLC

LifeTime Meals, LLC

Innovated strategies and tactics to boost company’s reputation and drive qualified traffic while building strategic relationships with key industry players, agencies, and vendors

Deployed successful marketing campaigns from ideation to execution by producing valuable and engaging content for website and blog to attract and convert target groups

Implemented organic and paid acquisition channels to increase website activity, including content creation, event management, and pay-per-click and lead generation campaigns

Director of Marketing And Business Development

The legends sports complex

Director of Sales, Marketing, & Personal Training

Fractional CMO | GTM Visionary

Business-first mindset fractional CMO with experience harmonizing business strategies and marketing tactics across 8 industries.

Christian Hollums

📞Todd 📲 Nelson 🐢🏝

CXO - Founder - Chief Strategist

Ti Solutions

Ti Solutions is an interaction experience design and management services firm established to provide service centric SaaS & SME clients access to enterprise level services capable of establishing industry experience expectations that produce predictably profitable results. 

We provide the PEOPLE, PROCESS, & TECHNOLOGY growing companies need to implement integrated OMNICHANNEL CUSTOMER ACQUISITION & EXPERIENCE MANAGEMENT SYSTEMS augmented with AUTOMATED INTELLIGENCE 💡

Interaction Management systems engineered across all channels:

   📬 Direct Mail
📩 Email
💬 Chat
📲 SMS
📞 Voice
📺.Television
💻 Digital
💲  PAID ADVERTISING

We're helping Ti Life prove happier people create better experiences https://turtleisland.life/life

CxGuy - Founder

Ti Life

We work together.
We work everywhere

Ti Life was established to act as an example of corporate accountability by monetizing social responsibility through talent life experience improvement. 

🔸 WE’RE PROVING HAPPINESS IS PROFITABLE 🔸

💾 Data and behavioral sciences 🔬integrated with traditional talent acquisition systems & 🛎 concierge Services to  help us to ATTRACT, TRAIN, and RETAIN NATIVE ENGLISH SPEAKING & INTERNATIONAL TALENT REMOTELY ONSITE in Koh Tao🐢🏝 Turtle Island 

TI LIFE TALENT EXPERIENCE MANAGEMENT provides onsite 🛎 CONCIERGE LIFESTYLE MANAGEMENT services to the Ti Companies’ 🐢🏝 team & client community partners.

We’re growing quickly and looking for talent in lots of different roles. 

If you're interested in learning while you work living an 🏝 lifestyle we should connect.

JOIN US:  www.turtleisland.life/join  to start your TI Life Talent Journey 

SCHEDULE YOUR  🐢🏝VISIT:  www.turtleisland.life/retreat

CXO - Founder

Referrizer LLC

Referrizer is an AUTOMATED DIGITAL MARKETING & REPUTATION MANAGEMENT SaaS company serving independent local business owners across the United States & Canada. 

As a fractional CXO,  I was responsible for transitioning the company from existing affiliate marketing client acquisition systems to a traditional business model with company owned clients, managed to profitability 📈 . 

Centralizing customer data and  implementing omnichannel omnichannel client acquisition & management systems created the opportunity to launch targeted client acquisition systems with 🔮  predictable COS.

Implemented INTEGRATED CLIENT EDUCATION & MARKETING SYSTEMS to help INCREASE USER ADOPTION & REDUCE CLIENT MANAGEMENT to IMPROVE CUSTOMER EXPERIENCE & INCREASE PROFIT. 

PEOPLE
-Interaction guides integrated with automated coaching assistance & live data capture to reduce agent training liability and increase short term success
-Targeted talent acquisition, onboarding,training, and management systems designed to create career -development potential needed to optimize staffing costs 
-Talent Policies & Performance Management systems engineered to achieve COS & brand voice messaging guidelines
-Workforce Management optimized staffing allowing for 9-8PM blended sales & support interaction management nationwide

PROCESS
-Lead Generation and Sales Cycle Design
-Targeted Marketing
-Client Education
-Complete Journey Data Capture integrated with Sales Cycle Design

TECHNOLOGY
-Automated lead scoring segmented data integrated e and market saturation management system engineered to increase revenue by maximizing total market saturation 
-Talent Application & Tracking System 
-ViciDial Architecture, Design, Development, Implementation, Optimization, and Administration

Contract CXO

Telesero

As a founding partner, I was responsible for the original EXPERIENCE DESIGN and AUTOMATED BUSINESS INTELLIGENCE of what is now Telesero.com. 

My responsibilities helped support the successful launch of client acquisition, onboarding, and management systems integratedneeded to acquire, onboard, and support high volume outbound regulated contact center operations to 📈 within 6 months of conception 
⏱ Per Minute pricing allowed our clients to understand their cost of sale easier
🔔 Automated management notifications help improve performance faster
📞 Automated business logic to reduce VOIP costs through usage reductions better targeting /optimized dialing strategies
👨‍💼 Automated agent staffing & management optimization to increase connects per hour and lower data costs
💯% compliant:  PCI, HIPPA, TCPA, FTC, & SEC compliance

Call Center Improvement

Call Center Improvement is a boutique contact center and outsourced business process systems consulting agency providing short term high impact change management services to SME clients excluded from being able to retain specialized talent cost effectively.

Our services provide  to simplify management of optimized 35-150 FTE contact centers focused on total net program 📈  profitability.

Talent Acquisition & Management
Workforce Management
Interaction Guides
Remote telephony & IT systems management
Quality Assurance and Control program Implementation
Agent Performance
Remote Call Center Supervision

Our diversified TALENT MATRIX is able to implement 

Customer Acquisition & Support
Client Onboarding & Services




Please contact cxguy@turtleisland.solutions for specific CONTACT CENTER MANAGEMENT service descriptions.

Owner

Exceptionaire Technologies

Exceptionaire Technologies is an award-winning outsourced IT & Online Marketing services provider partnering with clients to develop intelligent products within the 🚗, retail, hospitality, real estate, media & technology.

With the help of my partner, I was responsible for the design, implementation, and management of targeted client acquisition & management systems that helped a 37 person company operating at a loss, transition into an 88 person team predictably producing 40% profits. 

Reach out if you're going to be visiting Pune 🇮🇳

Founder - Chief Experience Officer

iQor

iQor is a team of 35,000 passionate employees harnessing 💡 CX technology to deliver an outstanding omnichannel customer experience for brands across the globe. 

Spanning nine countries, we enable diverse teams to scale our BPO digital solutions from local to 🌏 to create the CX experience brands demand to win and keep customers. 

Our BPO solutions result in customer experiences optimized with a 😊  in each interaction. 

Our culture creates 😊  employees who delight customers. 

At iQor I was responsible for the operations and client management of utility service providers regulated by the PUC operating on 90/10 SLA agreements.

SVP Utilities

Americall - Teleperformance

Americall Group Inc.,  now Teleperformance was a customer acquisition & management Business Process Outsourcing service provider supporting Fortune 500 clients across multiple industries
🔹Financial Services & Insurance
🔹Telecommunication
🔹Education
🔹Direct Mail
🔹E-commerce
🔹Political
🔹Non Profit

Manager

McDonald's

At 15, I made the biggest career decision of my life and decided free 🍔🍟 and an air conditioned work environment were better than manual labor in 100+ temperatures detasseling 🌽. 

On my 2nd day, the GM explained how I could 💲  more, cleaning less, if I could take orders and bag 🍔🍟 faster.  

As a senior in highschool I got a corporate education
🔹Sales forecasting & Integrated Inventory Management
🔹Process & Training Systems Management
🔹 Frontline Worker Team Management
🔹P&L vs Profitability Management
🔹People are 🔮  predictable, customers aren’t 🎱

General Manager

Omni Experience Mathematician | Revenue & Profitability Management | BPaaS | Interaction Management | Outsourcing | 🏝️Expert | Let's 💬

I use data and behavioral sciences to architect 💡 intelligent information systems capable of producing predictably profitable experiences
 
In the Corporate Consulting & BPO industries, I was responsible for the design, implementation, and management of direct to consumer Omni Channel Customer Acquisition & Management Systems for clients within the Financial Services & Insurance, Telecom, Utilities, Political, and E-commerce industries across multiple channels.
 
📬 Direct Mail
📩 Email
💬 Chat
📲 SMS
📞 Voice
📺.Television
 
The outsourcing industry taught me to generate profits, providing better value at a lower cost.
 
🔸As an independent Contact Center & Business Process Consultant, I've helped multiple BPO & SME (5-50M) clients automate performance with 💡 systems designed to simplify talent management & reduce costs through process system simplification and error reduction.
 
🔸 As a contract COO, I've helped service-centric clients implement Business Intelligence 💡 engineered to data driven and augmented, scalable people systems capable of producing 🔮 profit.
 
🔸 As a fractional CXO, I've helped SaaS & Startup clients increase user adoption & reduce client management costs with integrated client education & marketing systems engineered to increase LVC through customer experience improvement.
 
🔸As an Offshore Software & Digital Marketing Agency Owner, I monetized my skills to reverse buy a service-based software development & digital marketing company, now Exceptionaire Technologies.
 
Currently, the majority of my time is invested in developing Ti Solutions & launching Life in Koh Tao, 🐢🏝 🇹🇭

taplio

The Battle

Christian Hollums

Todd Nelson

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?