Dr. Christian Passlick

The MindLeader Secrets

The MindLeader Secrets is a newsletter that teaches systems to live a smarter, healthier, happier life and crush it in business.

Writer

Personal Development / Executive Coaching / Brand Building

Founder

Auer Lighting GmbH

Senior Director Sales

Senior Manager Business Development

Developer Optics / Lighting Technology

Centre for Innovation Competence SiLi-nanoⓇ

Scientist

Hesse GmbH

Student Assistant

Universität Paderborn

Gruppe Nanostructure Optoelectronics - Programming and realization of an automatic, optical microstructure lithography system

The Diligent Morningpreneur | I help you reclaim 12+ hours every week without compromising your productivity ⚡ Results Guaranteed • Level Up Your Life & Business 👇

I help entrepreneurs, founders, CEOs, and freelancers master the art of brand growth on X through profile optimization, content strategy, reposting, and community engagement.

I’m the founder of The MindLeader Secrets, Mindtutorial, and Art of Reposts, empowering brands to thrive on social platforms by curating and sharing impactful content.

My portfolio:

→ Founder of The MindLeader Secrets, a free newsletter that shares actionable tips to elevate your life and business every Saturday.
→ Creator of the Niche Secrets Program, helping entrepreneurs discover their purpose and succeed in their niche.
→ Founder of The Art of Reposts, teaching the power of curated content to build influence, increase visibility, and grow on Twitter/X.
→ Coaching entrepreneurs, founders, CEOs, and freelancers to create effective Twitter/X strategies, build communities, and scale their personal and business brands.
→ Leading a community of entrepreneurs united by The MindLeader Circle, focused on collaborative growth and brand building on Twitter.

My results:

→ 162.200+ people following my journey on Twitter @Art0fRise_ and @Mindtutorials
→ 2.986+ people following The MindLeader Secrets
→ 10.1k+ people in The MindLeader Secrets community
→ 24.3M content impressions Last 3 Months
→ 60%+ margins

If you want to grow your brand on X, visit our agency website:

→ GO HERE: https://artofreposts.com

If you want to learn more about how I built this, you can join my newsletter:

→ GO HERE: https://www.christianpasslick.me

If you want to explore 1:1 coaching or consulting, visit my site:

→ GO HERE: https://www.christianpasslick.me/#coaching


→ CONTACT ME HERE:

Email: christian@mindtutorial.com
Twitter: @Mindtutorials

Dr. Christian Passlick⌚

With more than 25 years of experience, providing result-driven consultancy to start-ups and businesses to establish better client relationships and drive customer success, as well as to contact centers in setting up and running their operations effectively and efficiently.
📍 Providing advisory and consultancy services to start-ups and businesses to establish a system that provides world-class customer support, highly beneficial in case of customer-centric businesses.
📍 Providing operations management consultancy to contact centers, enabling them to set up and run their business and provide services effectively and efficiently.
📍 Providing experienced eye to operations management, P&L Management and Customer Support.

Senior Management Consultant

Ingenicx

Assisted organizations to level up their customer service and client relationship game, including set up of contact centers and handling its entire operations from scratch to running, across multiple product lines and varied business verticals (from Fintech, EdTech, Food Tech, to Banking and Insurance.).
📍 Set up contact center (in-bound as well as out-bound- voice & chat) for organizations 
📍 Outlined complete workflow, hired entire manpower, identified IT Solutions, finalized the location, designed CRM, and planned reporting methodology.

Co-Founder

Karvy Digikonnect

Handled key National and Government accounts, by providing consultancy and support to the operations team, enhancing executive partnership and grow business through service support
📍 Managed clients and delivered Profit & Loss (P&L) of 145+ crores.
📍 Provided support to various accounts, and advisory to support team
📍 Created better executive partnership relations through leadership
📍 Drove business growth by partnering with Service Support and Account Team

Vice President & Vertical Leader

Vertex

Supervised and provided advisory and consulting services to the entire organisation as a senior leader and managed various Telecom and E commerce partners, to drive growth and sustainability.
📍 Managed the revenues of 240+ crores, and ensuring positive EBITDA
📍 Oversaw Delivery, Business Development, and Account Management

Chief Operating Officer

Concentrix

Delivered profitability across the delivery centers and manage PAN India delivery.
📍 Managed Profit & Loss (P&L) of USD 38 Million per annum.
📍 Drove bottom line by managing the efficiencies and synergies with the support functions.

ICoE- Delivery Leader and Director

Aegis Limited

Managed client relationships with ‘3 Largest Telecom Operators’
📍 Managed customer service deliverables through 7 Centers – 8000 FTE’s with Profit and Loss (P&L) of 78 Crores
📍 Drove efficiencies and quality of operations, synergies within the operated circles.

Sr. Vice President

Various Companies

📍 Polaris BPO (Jan 2007 to March 2010)- Managed a team of 3000+ professionals and completed operations across all delivery centers with a Profit and Loss (P&L) of USD 2.4 million per annum

📍 Sutherland Global Services (Sept 2005 to Jan 2007)- Doubled the revenue and added three more lines of business, by managing Profit and Loss (P&L) of USD  12 million per annum

📍 GE Capital International Services (Oct 2001 to August 2005)- Managed internal and external clients across multiple sites, while managing client relationships.

📍 Modi- RJR Ltd (Oct 1996 to August 2001)- General Manager
📍 Godfrey Phillips India (January 1994 to October 1996) - Assistant Manager, Exports
📍 Banaras House (April 1992 to January 1994) - Asst. Manager, International Trade
📍 Sterling Computers Limited (1988 to 1991)- Sr. Sales Executive

Manager of Service Delivery 

As a Senior Management Consultant with over 25 years of experience in the customer service and contact center industry, I help start-ups and businesses establish and optimize their customer relationship and retention systems. I have a proven track record of delivering results-driven solutions that enhance customer satisfaction, loyalty, and revenue. 

I leverage my expertise in CRM, operations, and P&L management, as well as my knowledge of the latest trends and technologies in the customer service and contact center domain. I have successfully set up and managed contact centers for various organizations across multiple verticals, such as Fintech, EdTech, Food Tech, Banking, and Insurance. I also provide advisory and support to the operations and account teams, ensuring the quality and efficiency of the service delivery. I am passionate about solving complex problems and creating value for my clients and their customers. My goal is to help my clients achieve their vision and exceed their expectations.

Currently working with a Fintech startup and successfully set up their back office for Customer Success and Customer Management. Also supporting an upcoming BPO working in a niche segment in setting their Operational Processes and helping them in managing their KPIs.
Also supporting a large Customer Service Organisation as a PMO to manage their RMG function.

taplio

The Battle

Dr. Christian Passlick⌚

Sanjay Gupta

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