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Founder Coach Pony

The Revolutionary Club

Have you ever felt stuck, drained or frustrated in your career? Ready to find your passion and looking for help or a boost? 

We get it.

And that is why we founded The Revolutionary Club, the number one destination for smart women who won't settle for anything but career happiness. Powered by Christie Mims, a former stuck-in-her-suit career woman turned get-women-like-her-unstuck career coach, The Revolutionary Club offers:

   * Compassionate yet courageous career advice -- We might smack you around, but you'll come back asking for more.

    *Guidance -- Need help? Wondering what's next? Looking for a mentor as you make the next leap? Our career assessments, training, and personalized career coaching makes getting help and getting where you want to go a breeze.

    *Resources -- There's never a one-size-fits-all solution at the RevClub. We believe in choices, and you'll find plenty of those here to get your career to the appropriate level of kicka$$ you deserve and crave.

The benefits to loving your job are many (keep in mind, we spend over 3000 hours a year at work, so if you don't like it, that is a LOT of time being unhappy), but the Revolutionary Club is about more than just loving what you do - it's about creating a life that you love.

Looking to find your passion? Go here for an easy, fun and free workbook! www.findmypassion.us

SRA Touchstone

Business Unit Director.  Manage multiple multi-million dollar portfolios, client relationships and staffing. Master facilitator and trainer.

Areas of expertise include project management, strategy development, and facilitation and training.  

Client portfolio ranged from Department of Defense to small non-profit organizations.

Principal Consultant

Virginia Supreme Court

Small claims court mediator. Worked with community, lanlord/tenant and a variety of other disputes to achieve a high settlement rate. Mediated settlements are known to last longer and require less future intervention than standard court settlements.

Mediator

SAIC

Defense analyst and facilitator/trainer. Focused on Department of Defense clients, specializing in the Air Force.

Consultant

Christie Mims is the Founder and CEO of The Revolutionary Club, a Forbes Top 100 website for your career, and Coach Pony, the destination for new coaches who understand that you can't support your clients if you can't support yourself!

Yes, it's okay to want to get paid to coach. Join over 20,000 other fancy pants coaches like yourself at www.coachpony.com! We'd love to have you saddle up and ride with us (you've found your herd! Yes, we are not done with puns!).

A certified professional coach with a background working for Fortune 500 companies, Christie has been there, done that, and worn those uncomfortable shoes. She's been all over the world, and now splits her time between DC and San Francisco. She's dispensed career and business advice for Forbes, LearnVest, Brazen Careerist, and many more, and can be seen speaking at the University of VA, The Daily Muse, Women for Hire, and a variety of other organizations. Her goal is to start a career happiness revolution and make more life coaches successful. Are you coming?

Experience:
Certified Professional Coach, and Founder of the Revolutionary Club and Coach Pony. Business Coaching. Federal Strategy Consulting. Mediation. Trainer in Communications, Facilitation, Coaching Certification, and Building Strong Cross-Generational Teams. Program Management. Blogging.

Christie Mims

Corporate service 

• Vendor Management (Liaison with Head office for vendor agreement, payments) 
• Regular interaction with airport stake holders and service providers 
• Lead and Handle on the spot customer grievances during flight disruptions 
• Ensuring customer satisfaction by adhering company’s set SOP’s and service delivery parameters 
• Conducting team briefings on service quality and ensuring team preparedness for handling emergency situation 
• Analyze and give comprehensive feedback to improve system, process and customer handling.
Open)1 project specialties: Management & Supervision, Training & Development, Government Liaison, Passenger Facilitation Processes (ICAO Annex 9), Travel Document Checks, Aviation Security Operations (ICAO Annex 17), Investigations, and Fraud Prevention. Customer services satisfaction, liaisoning with Airport Authority, Ground services activities, Ramp operations, Cargo sales, catering check & audit report making, Main course is liaison.with D.G.C.A,AIRPORT AUTHORITIES ,DIAL,BCAS,ATC,CARGO,AGENTS,SALES & GHA & GSA OPERATIONS .
Managing Passenger & Baggage process in Passenger Terminal building, VIP terminal, and domestic Crew terminal.
• Ensuring all 3 terminals and landside facilities and resources are available 24x7.
• Managing Operation of VIP terminal and VIP Movements from KIAB.
• Led special projects, events, promotions, and VIP visits.
• Head business continuity and emergency response for terminal and landside operation teams.
• Management of VVIP/CCIP movement and processes traveling through KIAB.
• Support and implement innovative Ideas and concepts at KIAB.
• Manage and deliver Stakeholders' expectations for efficient and cost-effective performance 
• Ensure and implement SLA compliance by Vendors and stakeholders
• Comply with regulatory requirements of DGCA, BCAS, CISF, Customs, Immigration, DPAR, etc.
• Co-Chair MOWP(Method of works process) meeting for terminals, Kerbside, and landside areas

Customer Service Manager & Airport Security Manager 

Vistara - TATA SIA Airlines Ltd.

In my role as Duty Manager Airport service i have been responsible for:

- Station management.

- Daily overview of the Station & vistara Network operation of 24 flights, to Different cities T1, 

- Managing the new Airport & New Galleries Lounge, including staffing and supplier management.

- All It-matters and supporting rest of team on day to day basis in all relevant IT issues. Program responsible Amadeus Travel Program, FLY implementation Delhi & Banglore Airport.

- Point of contact for all SITA/CUTE matters. Link between Vistara & code share agreement local, and stake holders.
Attending all SITA Club meetings to ensure that decisions made are fully in line with the
interest and to the benefit of EU & US Carrier .

- Business Contingency Plans, plan an ensure the yearly BCP exercise is held within the
time brackets given.Regular update the BCP's in the assigned system. Communicate this to
staff and relevant business partners including GHA.

- Risk Assessments. 
Ensure all mandatory assessments in place and kept relevant, up to date and reviewed within
set time frame. Reflecting any new or changed procedures airside and landside.

- Emergency Procedures.
Update the LEP, Local Emergency Procedures. Ensure any changes are reflected in the
procedures. Run the yearly exercise, and adapt this to the procedures FOLOOWED BY SOP & LOP ETC

Airport Duty Manager

Esquire Express India Pvt Ltd

Lead the Regional Cargo Business Development team and actively support the execution of cargo commercial strategies, conduct relevant analysis as well as undertake ad-hoc projects in order to improve efficiency, meet revenue targets and commercial Key Performance Indicators for the region.
* Actively support the preparation and execution of the Cargo Business Plan for the region in alignment with Head Office cargo strategies and specific Key Performance Indicators
* Perform capacity management through route study & data analytics. 
* Support the implementation of programmes to embed e-initiatives to drive penetration of e-Bookings, and other Agent Self-Service functions.
* Conduct regular review of commercial work process at a regional level to continuously drive efficiency improvements to benefits both internal and external customers* Lead the Regional Cargo Business Development team and actively support the execution of cargo commercial strategies, conduct relevant analysis as well as undertake ad-hoc projects in order to improve efficiency, meet revenue targets and commercial Key Performance Indicators for the region. * Actively support the preparation and execution of the Cargo Business Plan for the region in alignment with Head Office cargo strategies and specific Key Performance Indicators * Perform capacity management through route study & data analytics. * Support the implementation of programmes to embed e-initiatives to drive penetration of e-Bookings, and other Agent Self-Service functions. * Conduct regular review of commercial work process at a regional level to continuously drive efficiency improvements to benefits both internal and external customers
Skills: Business · Aviation Management · Presentations · Airlines · Market Analysis · Client RelationsLook after new operation liaisons with airlines For operation & cargo slots.
Plan for cargo charter operation & local set up for all India station 
Making daily data set up for cargo & sales for planning.

Gateway Manager Pan India 

Pathik Fly - India

Monthly/quarterly and yearly actual, budget and calculated (as per actual flight) Headcount and GSE.
Budgeting and Planning.
 Followed the Real-Time Standards and ran the Optimizer.
 Ikarus updation
  Work Force Plus (WFP) for Automated roster for better productivity.
   Standard Measurements.
   Inform Implementations for Stations.
   Formed Ramp Operation Control Center & Terminal Operation Control Center.
   Conducted monthly safety meetings for all employees and Management.
o  Participate in monthly company safety conference calls/Meetings.
o   Work in conjunction with Customers to determine manpower requirements for group movements, peak travel holidays, out-of-scope, and flight schedule changes.
o   Investigate, report, and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
o   Report of Incident/ accident was Created and updated in Sales Force.
o   Closing and reviewing the Audit reports.
o   Oversee any disciplinary action resulting from or potent
-Reporting directly to the CCO
In the role of Head of Operations for Pan India and overseas in Airport operations & Customer Services department based in Head Office (Gurgaon) and responsible for all the activities related to Cabin Grooming of the entire fleet of IndiGo, Aircraft Performing quality audit, developing processes and implementation, Reporting system, Learning and development/performance management of base station's staff to ensure smooth handling. Ensuring that service delivery conforms to regulatory, operational, safety, and customer service standards within a cost-effective environment. Liaise with Airport Authorities, government agencies, and third-party service providers ensuring that ground handling requirements and customer service standards are met at all times. Manage and lead the team to achieve agreed business plan objectives.

AVP Planning & Business expansion

NAQEL Express

Manager Gateway Clearance Operations
Company Name NAQEL  Express
Location  Saudi Arabia -
Managing high value-added logistics, transportation and related business services through:

• Customs, Regulatory & Professional Organization Liaising & Management, for Import/Export freight operations to/ from the US, Europe, Middle East, South Africa, Asia and Pacific Regions.
• Anchoring Governance and Approval Procedures. Vendor Management.
• Revenue Leakage Prevention, Data Analytics and Business Process Reengineering to enable accomplishment of strategic growth, world-class service levels and profit goals.
• Service Level Enhancement through Process Innovation and Improvement


Leadership skillset exhibits through:

• People and Talent Development, Performance Management of self and team, Resource and Network Management, Discretionary Situational Leadership and Change Management. Contingency and Solution Management,

Key Note Values & Drivers:

• Enabling People Development, Delivering Outstanding Customer Experiences through best in class service, Highest Ethical and Professional Standards of Operations, Safety in all Operations, Corporate Social Responsibility

Project Work:

• Process Standardization to enable 19K USD Revenue Protection
• KYC implementation for Revenue Leakage Prevention and Regulatory Compliancelook after Cargo & airport operations handling for NAQEL  Express.

Gateway Manager

Aurea Aviation Private Limited

Airport Ground & customer service operation at Delhi & Mumbai, Hyderabad, Bangalore, Ahmedabad Amritsar etc 
Responsible to create and update the Product Roadmap for one or more GS Applications to provide visibility on short, medium and long term direction.
Prepare, gather, consolidate and document clear functional business requirements to enable.
Build release plans for Flight to & from ensure development resources are used optimally to implement changes and new functionalities.
Develop Business processes and workflows to support the adoption and utilization of new/changed updated profile values.
Formulating business requirement documents and balance product requirements with available resources
Key liaison between other aviation & gha stakeholders in gathering business detailed requirements and delivering new products to improve customer experience and airport services efficiencies.
Mediate between stakeholders to identify, understand and resolve conflicting business requirements based on Department priorities.
Prepare, update release and projects progress reports to keep stakeholders and management updated.
Responsible for delivery of new innovative solutions, application functionality on time to meet department strategic objectives.
Keep track of bugs and enhancements and ensure quality is maintained on deliverables.
Escalation to the department Management level of project and process the risks values.
Prepare/validate various project business cases.
Post-implementation monitoring and analysis of actual product performance in order to identify issues and gather feedback for future developments.
Perform other department duties related to his/her position as directed by the Head of the department.

Deputy General Manager Ground operation Of Sales

Plan and execute growth of pan India  Operations in line with overall Ground handling growth, while achieving and maintaining the highest possible service levels for all customers. 
Creates and sets the future strategy for the business needs ensuring business requirements are identified and represented. Develop the departments future strategy in terms of customer focus, growth and expected results.
Manages organizational growth strategy and skill/personnel requirements development.
Develops and drives efficiencies in processes and oversee implementation within India.
Plan and develop infrastructure that enables the delivery of quality Cargo handling and at the Hub.
Strategic responsibility to develop, implement, measure and monitor network operational compliance.
Provide proactive leadership on Hub and Network performance reporting. 
Ensure compliance with all safety and security regulations and policies and ensure corrective actions are implemented for incidents /findings/reports.
Lead the continuous improvement efforts to all internal processes in operations and administration to ensure Cargo capability to be and maintain status as Cargo provider of choice.
Identifies needs and devises solutions for analytical and automated management.
Manages annual budget planning and monitoring for revenue, operating costs and capital expenditure. 
Manage annual revenue budget achieving set targets for the going on a year.
Ensure that planned profits are realized through effective financial management.
Foster positive relationships with client representatives. 
Oversee vigorous Cargo operational safety, security and quality through regular audits and observations.
Effectively lead, manage, coach and develop managers, supervisors, and front-line employees.
Lead, develop, implement and manage strategic business initiatives to achieve corporate Cargo objectives for sustained and profitable growth.
Lead, develop, implement new resources to generate additional revenue, etc

Asst General Manager & BDM

Qatar Airways

Profile includes investigation of theft, document fraud, misappropriation and all breaches of security against the interests of the company and its customers.

Random Security Audits Monitoring flights and inspecting travel documents travelling to
Qatar locations network wide for security inspection.for USA,BRAZIL.UK.SOUTH AFRICA,EUROPEN SECTOR ETC 
Maintaining a close working relationship with various Immigration Departments throughout the route network.
Accessing information on inadmissible passengers and formulating necessary action to protect the Company.
Accessing the probable routes in the network associated with fraud and disseminating 
intelligence on such matters to relevant Qatar Stations and staff. 
Keeping close ties with Embassies and officials, getting updates on the latest trends in security documents. 
Monitoring the movement and repatriation of inadmissible passengers
Liaise with Immigration Authorities and other authorities throughout the network to prevent financial penalties for Qatar Airways. 
Assisting in Training Emirates and Handling Agency staff to detect and prevent such activities
I am primarily responsible for as under

•	Helping Head of Security in developing security systems for all locations
•	Providing Escort to VVIP’s visiting the hotel
•	Coordinating and implementing high quality security around men and material
•	Help Security in Development and implementation of systems and procedures to ensure theft proof operations. This also includes overall administration of the department.
•	Liaison with outside agencies for security related issues
•	Training of employees on security and Emergency Response Team awareness program.
•	Coordinating between the senior management & the junior staff 
•	Carrying Out Investigations
•	Training on security and Emergency Response Team for all employees
Complete security (CCTV cameras, Walkie Talkie’s, Metal Detectors etc) and Fire Fighting equipment control

Security Document check officer 

Air China

Airport operation & SECURITY RELATED FUNCTION LIKE MANUAL UPDATING AS PER BUREAU OF CIVIL AVIATION SECURITY GUIDELINES OR LOOK AFTER PROFILING RELATED, PASSPORT ISSUE, OR ATTEND VISA TRAINING FOR KNOWLEDGE FOR NEW RULES REGULATION IN INDIA IMMIGRANTS, OR PREPARED D.G.C.A.RELATED WORK LIKE TAKE OR SUBMEETING NEW STATION FLIGHT MANUAL AS WELL AS LOOK AFTER NEW UPDATES OR FOLLOW LATEST GUIDELINES OR TAKE SUMMER OR WINTER WEATHER FLIGHT PLANNING   OR COMPLETE OUR STAFF QUIRES OR PREPARED ROOSTER & LAST BUT NOT THE LEATS CARGO AS WELL AS PREPARED FLIGHT ROUTING OR LOADING INSTRUCTION TO CAPTAIN OR FLIGHT DISPATCH
Managing Passenger & Baggage process in the Passenger Terminal building, VIP terminal, and domestic Crew terminal.
• Ensuring all 3 terminals and landside facilities and resources are available 24x7.
• Managing Operation of VIP terminal and VIP Movements from KIAB.
• Ensuring VIP/CIP Guests are handled well and in compliance with regulatory requirements.
• Leading special projects, events, promotions,s and VIP visits.
• Head business continuity and emergency response for terminal and landside operation teams.
• Management of VVIP/CCIP movement and processes traveling.
• Support and implement innovative Ideas and concepts.
• Perform, Execute, and implement new processes in operations.
• Support Master planning teams by providing long and medium-term data and requirements.
• Manage and deliver Stakeholders' expectations for efficient and cost-effective performance 
• Ensure and implement SLA compliance by Vendors and stakeholders
• Comply with regulatory requirements of DGCA, BCAS, CISF, Customs, Immigration, DPAR, etc.
• Co-Chair MOWP(Method of works process) meeting for terminals, Kerbside and landside areas
Passenger & Cargo stakeholder management.
• Passenger Agency Risk Management & due diligence.
• Governance of the Passenger & Cargo Agency Programs.
• Commercial Products & Services - Strategic Partnership Programs

Regional Manager & Liaison Manager 

To see the overall security operations in India.
•	To set - up aviation security operations across India. 
•	To manage a team of security personals across India. 
•	To reply & overcome the shortcoming of Audit & Inspections conducted by the BCAS (Govt of India).
•	To review Airline Security Manuals on yearly basis.
•	To conduct internal Security Audits & Inspections of the station.
•	To conduct new station security survey prior to operations.
•	To draft, implement & approve the airline security programme & quality control programme as per local requirements.
•	To prepare an Security Budget for all India.
•	To inform, alert & monitor all the stations, implement extra security measures during high alert situations.
•	To liaise with all government agencies across India.
•	To report all unlawful interference, incidents to the higher management.
•	To investigate all cases related to theft in Baggage & cargo.
(Open)1 projectSpecialties: Management & Supervision, Training & Development, Government Liaison, Passenger Facilitation Processes (ICAO Annex 9),Travel Document Checks, Aviation Security Operations (ICAO Annex 17), Investigations and Fraud Prevention.Customer services satisfactions,liasoining with Airport Authority ,Ground services activities,Ramp operations,Cargo sales,catering check & audit report making,Main course is liaison.with D.G.C.A,AIRPORT AUTHORITIES ,DIAL,BCAS,ATC,CARGO,AGENTS,SALES & GHA & GSA OPERATIONS .

Nodal Officer Customer Services  & Head Of operations 

To see the overall security operations in India.
	To set - up aviation security operations across India. 
	To manage a team of security personals across India. 
	To reply & overcome the shortcoming of Audit & Inspections conducted by the bureau of civil     aviation india                  (Govt of      India).
	To review Airline Security Manuals on yearly basis.
	To conduct internal Security Audits & Inspections of the station.
	To conduct new station security survey prior to operations.
	To draft, implement & approve the airline security programme & quality control programme as per local requirements.
	To prepare an Security Budget for all India.
	To inform, alert & monitor all the stations, implement extra security measures during high alert situations.
	To liaise with all government agencies across India.
	To report all unlawful interference, incidents to the higher management.
	To investigate all cases related to theft in Baggage & cargo.
       (Open)1 project
Specialties: Management & Supervision, Training & Development, Government Liaison, Passenger Facilitation Processes,Travel Document Checks, Aviation Security Operations  Investigations and Fraud Prevention.,Customer services satisfactions,liosining with Airport Authority ,Ground services activities,Ramp operations,Cargo sales,catering check & audit report making,Main course is liaison.

Corporate Security ,Safety Operations & Customer Experince Relations

Kam Air 

Job Outline -
•Plan the loading of the cargo products into ULDs/bulk for carriage on the assigned aircraft in accordance with the priorities given, to achieve optimum utilization of capacity. 
•Liase with Handling Agent for flight operational requirements and co-ordination of activities for transshipments 
•Check that the cargo is loaded as specified in the load plan and to ensure that the safety of the aircraft is not compromised and the product quality standards are maintained. 
•Ensure bookings are made in SFIV system and shipments flown as booked/ planned 
•Assist in resolving claims and discrepancies liasing with concerned authorities and departments 
•Perform delegated tasks, administrative, operational and promotional which enhance profitability .
•To ensure timely, effective communication and information flows and to produce routine reports for flight shift to incorporate required service standards. 
•To input statistical and operational data into the database to generate productivity reports
•Provide necessary support in cargo commercial activities
•To update flight handling reports and to identify, monitor irregularities and discrepancies to achieve high service and quality standards
•To prepare and verify accurate cargo documentation, maintain currency of information and status of consignments
•To co-ordinate with CLC (Cargo Load Control) & various other departments involved in flight  planning & dispatch.
•To ensure smooth flight handling & co-ordinate with load masters.
. Cargo sales expert with different dimension .
. Cargo load Freighter controlling with load & balance sheet knowledge .

Station co-ordinator & Flight controller

Kam Air

Job DescriptionKnowledge of managing general administration of large work force and multi locationsGood knowledge of managing residential facilities, vehicles and its maintenanceGood knowledge of liaison with various agencies, immigration, public departments, customers and other regulatory authoritiesGood knowledge of statutory compliancesGood commercial acumenShould have good inter personal relation skillsStrong in building network/relationshipCommanding and positive approachSupervising various administrative activities and shall have good control on overall administrationManage security support and fleet driversAble to resolve employee grievanceWell versed with administrative systems and controlsCreate conducive atmosphere and lead the team with care and affectionIncline towards local talent developmentExperience:

FLIGHT CORDINATORE

The airline management, team development, morale building, service development, project management, cultural awareness, exceeding standards, forward-thinking, performance management, aviation knowledge, operations management
To give a professional edge to any responsibility undertaken and excel in ensuring a mutually rewarding relationship with the esteemed organization
Expertise in Learning and Development, Employee Engagement, and Organizational Development. 
Have worked in various industries starting from front-line customer services to Organizational Development
Loves to work and interact with people and has strong interpersonal skills
Spontaneous and flexible. Ability to take and work on initiatives Special
Expertise in various industries – Corporate Security & Safety, customer services with satisfaction is my main course As well as looks after load control or flight planning or operation with the help of air traffic control, take F.I.C OR A.D.C CLEARANCE FROM air traffics control or Liaoning with various Agencies like B.C.A.S, D.G.C.A OR DIFFERENT GROUND HANDLING AGENCIES
Work knowledge-
Established a framework to pursue and develop airline partnerships
Pricing Strategy:
Route pricing for domestic and overseas markets
Negotiating pro-rate agreements with other airlines
Sales and Distribution: 
Set up 3 overseas operations & sales markets
Set up 1 interline distribution channel.
Gagan has expertise and experience in leading the Commercial function for airlines encompassing network planning, revenue management, ancillary & cargo, sales & distribution, marketing & PR, customer support, and regulatory affairs. In his career, Gagan played roles that involved corporate planning & strategy, business set-up in Saudi Arabia restructuring, operations improvement, cost optimization, and analytics. Gagan has a keen interest in working on the application of Aviation & airline models inspired by the fields of Operations Research and Economics on real-world problems. This passion has led him to pursue and successfully earn his knowledge in Operations Management.

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