The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

In "The Hospitality Leader's Roadmap," Christin Marvin, a seasoned hospitality professional, shares her inspiring journey from a line cook at 15 to managing partner by 30. With over twenty years of industry experience, Christin provides a candid and insightful memoir filled with leadership lessons and personal growth stories.

In this book, you will:
Discover the characteristics of a great leader.
Learn the importance of hiring people smarter than you.
Understand how to create systems for success.
Explore effective methods for developing managers.
Gain insights into achieving mental fitness.

"The Hospitality Leader's Roadmap" offers an inside look into the highs and lows of the restaurant industry, providing practical wisdom for aspiring and seasoned professionals
This book serves as a beacon of hope and a guide for navigating the demanding yet rewarding path of the hospitality world, addressing the critical issues of burnout and the unhealthy influences of alcohol. Embark on a transformative journey to becoming an extraordinary hospitality leader. 

Grab your copy now at christinmarvin.com/book

Author

Restaurant Leadership Podcast

The Restaurant Leadership Podcast : The show that teaches restaurant owners and operators how to be world-class leaders without wasting time and energy.

Podcast Host

CHOW - Culinary Hospitality Outreach & Wellness

CHOW’s mission is to support wellness within the hospitality industry and to improve the lives of our community through shared stories, skills, and resources.

Board Member

Solutions by Christin

My company, Solutions by Christin offers one on one coaching, group coaching, leadership workshops and consulting for local restaurant leaders who are looking to be in the top 1% of the industry.

Hospitality Catalyst

Denver, Colorado

Area Manager

I had the pleasure of developing leaders, opening new locations, connecting with the community and making our restaurants more sustainable in the Colorado market. My passion lies with developing people, building culture and operations excellence.

Regional Manager

I had an active role in helping the company expand from 2-7 locations that spanned a variety of concepts. I also implemented a wellness program, hired and developed leaders and implemented systems to drive sales.

Managing Partner

Christin Marvin is a distinguished restaurant coach, author, speaker and host of the restaurant leadership podcast, No Hesitations. With over twenty years of experience, Christin has established herself as a preeminent authority in the field, having spent time in both fine dining and high-volume growth concepts. 

As the founder of Solutions by Christin, she partners with independent restaurant owners to address their most pressing leadership and business challenges, enabling them to focus their time and energy where it matters most. Christin excels in personalized one-on-one coaching and facilitating impactful leadership workshops. 

When you embark on a coaching journey with Christin, it's not merely about coaching; it becomes a transformative adventure, breaking down barriers and propelling you to levels of success you may have never imagined possible.

Christin Marvin

The restaurants that survive the next 5 years won't be the ones with the best food.


They'll be the ones with the best systems.

Great food keeps people coming back.

But systems are what keep your doors open.

Systems for:
✅ Hiring and training people who don't need you to babysit them
✅ Managing food costs without sacrificing quality
✅ Creating consistent guest experiences across every shift
✅ Building leaders who can run the business without you

Good food gets you noticed.

Strong systems keep you profitable.

#RestaurantBusiness #RestaurantSystems #HospitalityLeadership

We coach multi-unit restaurant operators to build systems that drive profitability and reclaim time—so they can scale with confidence and spend their time and energy where they want to, not where they have to.

If your managers are working 70-hour weeks during the holidays, you have a systems problem.


Not a dedication problem.

I get it (December is insane in restaurants).

But if your leadership team is burning out just to keep things running, something's broken.

The Process pillar in the IRF is designed to prevent this.

When you have strong processes:
✓ Your managers aren't the only ones who know how to solve problems
✓ Your team can execute without constant supervision
✓ Systems reduce the chaos instead of adding to it

Your managers should be leading, not just surviving.

And if they're barely hanging on, it's time to build better systems.

Watching your managers burn out trying to hold everything together? Comment "SYSTEMS" and I'll show you which processes are breaking them.

#ProcessPillar #ManagerBurnout #RestaurantSystems

Curious about how restaurants can effectively implement NA beverage programs?                         

Join us for a transformative conversation as Dana Bonelli , a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options. 

#nonalcholicdrinks #hospitality #leadershippodcast

Know a restaurant leader who's burned out, questioning their path, or ready for a transformation?


Give them The Hospitality Leader's Roadmap.

This isn't a tactics book.

It's my story of going from line cook at 15 to managing partner by 30, navigating burnout, struggling with alcohol, and finding a better way to lead.

Inside, you'll find:
✓ Raw, honest stories about the reality of restaurant life
✓ Lessons on resilience, mental fitness, and sustainable leadership
✓ Practical wisdom for leaders who want to thrive, not just survive

This book is for anyone in hospitality who's ever felt like they're giving everything and getting nothing back.

It's a reminder that you're not alone, that burnout isn't a badge of honor, and that there's a better way forward.

If you know someone who needs this message, this is the gift that could change their life.

Grab your copy at the link in the comments. Sometimes the best gift is knowing someone else gets it.

#HospitalityLeadership #BurnoutRecovery #RestaurantLife

Things I know at 44 I wish I knew at 30:


Burnout isn't a badge of honor (it's a warning sign).

You can't lead effectively when you're exhausted.

Your team will rise to the expectations you set (if you actually set them).

Saying no is a superpower.

The best leaders aren't the ones who do everything (they're the ones who build people who can).

If I could go back and tell my younger self anything, it would be this:
Working harder isn't the answer.

Leading better is.

What's one lesson you wish you'd learned earlier in your career?

#LeadershipLessons #RestaurantOwner #CareerWisdom

Short and sweet today because it's the weekend before Thanksgiving:


Take 10 minutes today to thank your team.

Not a generic "good job."

A specific "I see what you do and it matters."

Name the thing they did well.

Tell them why it made a difference.

Mean it.

Your team is about to bust their asses this week.

Let them know you see them.

#RestaurantLeadership #TeamAppreciation #Thanksgiving

Most restaurant owners confuse being busy with being productive.


They're not the same thing.

Busy is working 70-hour weeks putting out fires.

Productive is building systems so fires don't start in the first place.

Busy is doing everything yourself because "it's faster."

Productive is training someone else so you don't have to do it anymore.

Busy is reacting to whatever crisis pops up.

Productive is planning so crises become rare.

You didn't open a restaurant to be busy forever.

You opened it to build something sustainable.

What's one thing you're doing this week that's busy work vs. productive work?

 #RestaurantLeadership #ProductivityTips #WorkSmarter

How to lead your restaurant through market saturation without burning out.                          

Kevin Morrison explains how knowing your numbers and leading with clarity helps your brand stand out, even in crowded cities like Denver.

Learn more on The Restaurant Leadership Podcast.

#restaurant #leadership #innovation

Your team doesn't need more training.


They need better systems.

Training without systems is just setting people up to fail.

You can train someone on your service standards all day long, but if:
⁉️ You don't have a clear onboarding process
⁉️ Your managers aren't reinforcing those standards
⁉️ There's no accountability when standards slip
...that training doesn't matter.

Systems create consistency.

Training teaches people how to work within those systems.

You need both.

But systems come first.

What system is missing in your restaurant right now?

#RestaurantSystems #RestaurantTraining #OperationalExcellence

The Pinecone Project

Executive producer and project director for all experiential and project-based work while managing operations of our entire portfolio. Helping develop a portfolio of clients ranging from B2B to experiential. Tasked with creating a functional PMO to manage program and project portfolios.

Partner | Executive Producer | Project Director

SOBOL

Assisted and led experiential production and project management for high-profile clients including Google, Red Bull, EA Sports, Alaska Airlines, and Major League Baseball

Helped produce immersive brand environments and on-site activations for clients while supporting leadership/executive-level creative and fabrication teams.

Managed end-to-end event execution for various branded marketing experiences.

Producer

No Coast Projects

No Coast Projects is a self-starting, full-service, project management-focused production agency that aims to bring your ideas to life.

Our team helps bridge the gap between your creative ideas and making high-impact experiences a reality. We build unforgettable moments while helping your ideas thrive. Our process is based on strategic storytelling. We feel everyone, every brand, every… thing has a story. Through collaboration and creative storytelling, we understand your audiences through any medium to help craft a cohesive message - there’s no project too big ( or small ).

www.NoCoastProjects.com

Founder | Executive Producer

The Pineapple Agency

Red Bull

As Senior Manager of the Culture Marketing team based in Denver, CO, I translated a global culture marketing strategy into a national strategy within a six-state region while creating locally relevant and innovative programming throughout the calendar year. A business plan was designed and executed to support the national organization's goals through vision and detailed strategy. Adding a global pandemic on top of that plan - I successfully pivot a business plan to support the changing landscape and overall culture climate by establishing a solid portfolio of key artists. I worked on various projects within the world of Red Bull.

While with Red Bull, I managed and executed many events before the global pandemic shut everything down. Most notably, Red Bull Presents Detour's 5 Pointers, a month-long futuristic and interactive art exhibit and musical journey from internationally renowned Denver artist Detour, aka Thomas Evans.

Senior Manager Culture Marketing

Underground Music Showcase - UMS

The Underground Music Showcase ( UMS ) is the Rocky Mountain Region's largest independent music festival, generally hosting upwards of 400 bands spread throughout 25 stages. In 2016 I joined the production and operations teams. Soon after, I became a talent buyer and production coordinator on behalf of the festival's leadership team and eventually was named Event Director after the previous ED stepped down. 

Helping revive the UMS and leading it through a rebrand after the production company I worked for purchased it in early 2018 - Two Parts grew the festival's attendance, revenue, and traction by 300% while adding an experiential element that helped save the festival's culture.

Festival Director

Two Parts

Two Parts is a marketing, promotions, and experiential agency based in Denver, Colorado.

Senior Manager, executive producer

DENVER WESTWORD

Served as talent buyer, showcase coordinator, and production lead for Westword's annual music festival.

Westword Music Showcase Coordinator

Cappello's

Served as operations manager for the brand while managing various production teams and strategically implementing different project management methods to ensure the brand's success. 

Cappellos.com

Operations Manager

Illegal Pete's

As a marketing intern, my responsibilities included helping run Illegal Pete's marketing and social marketing campaigns while helping grow and promote the now-defunct Greater Than Collective record label. The fast-casual burrito chain has quickly become a Colorado staple.

Marketing Intern

An award-winning producer and project manager who is also client-facing with more than 15 years of experience in creative project management and event production, as a 360/cross-functional leader who thrives behind the scenes while connecting dots on projects of all shapes and sizes. I have a Master's degree in Project Management and multiple certifications in Google Workspace, critical thinking, and team collaboration.

Currently, I'm a Partner and Executive Producer at The Pinecone Project, where I manage operations and deliver experiential and project-based work for a diverse portfolio of clients. I am also the Founder and Executive Producer of No Coast Projects, a full-service creative project management-based agency that aims to bring ideas to life through strategic storytelling and unforgettable moments. My specialties include experience in event production, marketing, consulting, business analysis, risk management, performance management, contracts, procurement, project metrics, monitoring, and control. While working with multinational corporations/organizations/businesses, I have been fortunate to create innovative and impactful projects while winning a few awards along the way. I am passionate about working with brands, people, places, and things that have a story to tell and a vision to realize.

Often serving in a fixer role for my clients, I am a multi-faceted problem solver and professional show caller.

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