Christopher Rack

Mockingbyrd 

CEO and Co-Founder 

pharosIQ

Advisor

Chief Executive Officer

Convertr

Connect B2B marketing, demand generation and data operations leaders with the B2B data clean room solution they have been looking for in the market.  Protect your single source of truth dataset, from the onslaught of sales and marketing data.  
- Fully compliant, secure and clean data 
- API connectors to anything and everything, allowing for unlimited data append options 
- Kill the cost of managing and working with dirty data.

Strategic GTM 

Revenue Collective

Member, Revenue Collective 

Demand Science

Chief Revenue Officer

PureB2B

President 

Canopy

Spiceworks

Lead/manage a team of remote based sales professionals selling Spiceworks media/research products to IT Marketing professionals in markets across the globe

Executive Director of Sales

work directly with IT marketers in helping them to engage the Spiceworks audience of over 1.8 million IT buyers. Currently manage a $2 million book of business. 

I specialize in designing integrated ROI focused programs encompassing, lead generation, social media, awareness, and market research.

Account Director

Account Executive

emedia

- Currently responsible for 15 sales reps, 2 Team leaders and 7 Million in yearly revenue
- Have grown division 30% since taking over in 2008
- 20% ahead of planned target since taking over division in 2008
- Responsible for lead generation, lead inventory, sales leadership, new product devleopment and promotion

Group Sales Manager - IT Division

Manage Team of Sales Reps targeted IT industry with lead generation solutions. 
       - Design and implement CPL campaigns for clients  
       - Maximize ROI for marketing clients in Technology Industry

IT Sales Team Lead

Careerbuilder.com

Sales Manager

♟️CEO @ pharosIQ | Challenging the Status Quo, Lego Collector, Speed chess fan♟️

I specialize in taking small companies and helping them to scale into big ones without burning and churning millions. 
 
A strategic GTM executive, I've participated directly in the 10x+ growth of four different early stage businesses as an individual contributor, middle manager and executive leader (the largest being $6m to $140m)  My selling and leadership methodologies are built on a strong foundation of process building, execution, and building and nourishing winning cultures footed in accountability - while still remembering to #behuman. 

I love complex puzzles that most GTM leaders run away from, I'm the first one in the office and the last one to leave - and I'm perfectly ok with that. I have high expectations for myself and those I work with, and thrive in environments where the status quo is consistently challenged. 

I am a competitive chess player, Lego collector and father of four.  Fascinated by the idea of flawed heroes and collect memorabilia associated with these portrayals in TV and movies.  (Iron man, Dr. Gregory House, Andy Sipowicz, Dr. Sheldon Cooper, Elliot Stabler, Darth Vader, Walter White, Dexter) 

Work hard....Be kind, and the rest will take care of itself. 

"If you are good at something, you'll tell everyone, if you are great - people tell you" - Walter Payton

Onbe

The Client team is responsible for managing overall client health while driving growth initiatives within our existing client portfolio. The various functions include the onboarding of new clients as well as standing up new programs and currencies within our existing clients, collateral management, managing day-to-day operational activities including order intake, invoicing and funds flow, contact center and fraud management as well as managing our partner relationships. We are a growth-focused team working closely with our clients to identify opportunities where Onbe’s products can maximize the payment experience for their recipients while allowing them to achieve their internal goals.

Customer Support Specialist

DemandScience

❋ Nurtured client relationships and identified campaign expansion risks to drive a 90% renewal rate.
❋ Generated 2 client video testimonials and 1 G2 review while contributing to an NPS score of 89.
❋ Examined a variety of Convertr processes and recommended critical enhancements to streamline workflows.

Customer Success (Experience) Manager 

The Community Solution Education System

❋ Promoted to positions of increasing authority and responsibility due to exemplary performance and strong leadership abilities. 
❋ Cultivated and maintained effective relationships with prospective students, enrolling an average of 28 students per semester.
❋ Established and implemented innovative strategies for recruiting graduate and doctoral students for 27 academic programs, exceeding enrollment goals 70%.

Saybrook University Admission Counselor 

❋ Partnered with student accounts at each system affiliate to surpass transfer rates up to 65%. 
❋ Coordinated with the central student finance department to decrease the packing rate 10%.
❋ Assisted the Senior Director in developing and implementing an innovative plan to boost retention 40%.

Student Success Associate

❋ Forecasted and introduced short and long-term recruiting strategies to exceed enrollment goals 75%. 
❋ Acted as a program liaison for the business psychology department admissions review committee, building strong lines of communication to simplify tasks and increase efficiency. 
❋ Organized and facilitated comprehensive counseling sessions with prospective students and their families, obtaining a 98% satisfaction rate by meeting all student needs.

The Chicago School of Professional Psychology Admission Counselor

Physiotherapy Associates

❋ Organized and executed marketing events to further promote the physiotherapy brand, increasing brand awareness 40%. 
❋ Maintained ongoing relationships with referral sources and identified new potential prospects, generating 55% monthly revenue growth.
❋ Expanded key opportunities to drive 35% new patient growth from existing sources.

Field Marketing Manager

CDWG

❋ Coordinated and conducted consultations with K-12 and higher education professionals on new hardware/software developments, boosting sales 50%. 
❋ Served as a liaison with the Belkin counterpart on market development fund programs and events, assuring the prompt dissemination of pertinent information.

Account Manager

Edward Don and Company

❋ Organized and executed thorough department reviews via process analysis involving intense communication with clients and senior management.
❋ Monitored systems efficiency in all warehouse facilities by tracking all business units and ensuring full company procedural and policy compliance.
❋ Performed customer price verification audits by preparing all audit materials, resolving all discovered issues, and reviewing information with regional sales managers prior to the disclosure of final audit results to clients.

Operations Analyst

I’m a self-motivated bilingual Operations/Customer Success Manager with more than seven years of success promoting effective cross-functional collaboration on impactful projects. Spearheading data analysis, quality assurance, and operations support for industry leaders such as DemandScience, TCS Education System, and Physiotherapy Associates, I am known for providing real-time support and troubleshooting of various tools and systems.

I am incredibly passionate about identifying opportunities for improvement in efficiency and quality. With a strong focus on continuous improvements, I am highly skilled at managing key operational efficiency initiatives from inception to completion with continuous on-time delivery. I am also adept at developing a deep understanding of customers’ businesses and industries to provide tailored solutions and guidance. 

Additionally, I possess exceptional academic qualifications, including a Master of Arts in Organizational Leadership & Management from Pacific Oaks College.

A few recent accomplishments: 

📌 Commended by executive leadership for generating a 100% campaign completion rate while onboarding, assembling, and executing 30-40 campaigns per month from 3 account executives.

📌 Outstanding success coordinating and directing complex project activities throughout the project lifecycle with cross-functional partners across 5 departments and 30 clientele, delivering all on time, under budget, and above expectations.

📌 Analyzed areas for improvement and drove a 7.5% melt rate per month while surpassing the quarterly target for applicant starts 60%.

📌 Demonstrated track record earning a 100% customer loyalty survey rating for 3 consecutive years.

In my free time, I am an emoji enthusiast who enjoys healthy eating, working out, playing sports, and going to the beach. I am also an active member of my community, volunteering at Axiom Media Group, WIA 8U Baseball, and Pleasent Hill Elementary School.

Specialties, Expertise, & Attributes:

Project Management, Stakeholder Engagement, Operational Efficiencies, Continuous Improvements, Quality Assurance, Data Analysis, Cross-Functional Collaboration, Change Management, Operations Support, Troubleshooting, System/Tool Management, Customer Success, Multi-Tasking/Prioritization, Reporting/Analytics

I look forward to meeting you! You can reach me at lisa.park.quan@gmail.com.

taplio

The Battle

Christopher Rack

Lisa Quan, M.A.

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