Capital One

Senior Manager Enterprise Portfolio Delivery Manager/Agile Program Manager | Digital Transformation

Synchrony

VP Release Train Engineer/Agile Program Manager/ Lean Portfolio Manager Cyber Security

The Mosaic Company

Agile Coach | Agile Program Manager | Lean Portfolio Manager | RTE

Toyota North America

Agile transformation Coach / Agile Coach / Scrum Master

Cognizant

Agile Transformation Coach / Agile Coach / Agile Delivery Lead

VIG Acquisitions

Technical Agile Coach 

MansaTek

Technical Agile Coach / Scrum Master

Full Stack Engineer

Capitol One

Data Center Technician

🔍 AI & ML Enthusiast | Agile Transformation Expert | Visionary AI Program & Product Manager

With over a decade of experience in Agile Transformation, Technical Program Management, and Release Train Engineering, I've been at the forefront of driving digital strategies and fostering growth across various industry domains. My passion lies at the intersection of AI, ML, and data-driven decision-making. Having championed organizational transformations in the I.T. industry, I've developed a keen sense of leveraging data to drive product innovation and operational efficiency.

🌐 My experience spans Fortune 100 to 300 companies, where I've effectively engaged with stakeholders and executive management, skills crucial for AI product management. My hands-on approach in overseeing tech initiatives, risk management, and strategic leadership has equipped me to navigate the complexities of AI projects, ensuring they align with business objectives.

🤖 I've witnessed firsthand the transformative power of AI tools in freelancing, amassing 2,000+ LinkedIn News Subscribers in just 30 days. This exposure has solidified my belief in the potential of AI to revolutionize industries.

📊 My expertise in managing cross-functional teams, stakeholder management, and driving cross-program collaboration makes me adept at bridging the gap between technical AI teams and business units. I'm well-versed in cloud platforms, which are essential for AI & ML deployments. I have a proven track record in managing third-party applications, ensuring seamless integration and deployment of AI solutions.

🚀 As I look forward to transitioning into AI, ML, and data, I'm eager to bring my leadership skills, strategic vision, and Agile expertise to drive AI initiatives from conception to completion. I'm excited to collaborate with forward-thinking teams and organizations to harness the power of AI, creating impactful solutions for tomorrow.

Data-Driven at Heart: I've consistently leveraged data to inform decisions and drive improvements throughout my career. My hands-on experience with tools like EazyBI allowed me to craft meaningful metrics, and my proficiency with Google Sheets and Excel enabled me to create custom metric charts tailored for Agile teams. These initiatives were not just about numbers; they were strategic efforts to enhance delivery, streamline processes, and foster a culture of continuous improvement. In AI and ML, where data is the foundation, I'm excited to bring this data-centric approach to drive impactful results.

Ai for Everyone Andrew NG
Ai and Data Product Manager

C.L. Abor Jr

Ellucian

- Serve as a trusted advisor to business teams exploring AI use cases and tools
- Help translate business needs into practical AI workflows and solution patterns using available platforms
- Provide hands-on guidance around LLM usage, prompt design, and effective tooling practices
- Lead internal demos and workshops to support education and adoption
- Support lightweight prototyping efforts to help teams move from concept to first implementation
- Develop and maintain enablement materials---usage guides, templates, FAQs, and instructional content
- Track team engagement and tool adoption; contribute to reporting on internal usage and value
- Help maintain and evolve internal knowledge hubs (e.g., SharePoint) to support self-service learning
- Promote responsible AI use and help ensure alignment with internal governance standards and best practices
- Share feedback and insights to improve programs and inform future priorities

AI Solutions Partner

- Co-led the ERG Ubuntu team at Ellucian, coordinating events and boosting member engagement.
- Supported member professional, financial, and personal development, organizing regional meetups and strategic planning with Executive Leadership.

ERG Ubuntu Co-Lead

- Drive long-term customer relationship success, ensuring the adoption of Ellucian offerings within a defined set of higher education institutions
- Serve as a primary point of contact and strategic advisor, supporting customers in their transition to SaaS and modernization initiatives
- Create and implement a comprehensive onboarding plan for new Customer Success Relationship Managers for all of North America, enhancing team efficiency and effectiveness
- Conduct regular business reviews with key stakeholders, demonstrating the value of Ellucian systems and identifying opportunities for growth
- Collaborate closely with cross-functional teams to develop and execute customer success strategies, fostering a sense of teamwork and driving retention and expansion
- Proactively leverage data analytics and customer insights to identify risks and develop mitigation plans, ensuring a secure and confident customer experience
- Champion customer advocacy initiatives, securing and maintaining valuable customer references
- Contribute to the development and optimization of customer success best practices and methodologies

Customer Success Manager

Kind Kitchen Group

- Direct organizational technology vision and growth strategy for youth culinary programming, establishing cloud infrastructure, data governance frameworks, and digital transformation roadmap across program delivery, staff operations, and impact measurement

- Lead research initiatives combining AI analytics with 100+ stakeholder interviews (children, parents, educators, healthcare providers) to optimize program delivery. 

- Spearhead development of proprietary research methodology integrating qualitative feedback, and longitudinal health indicators to measure program efficacy across 25+ socioeconomic indicators

Sr. AI-Focused UX Consultant & CTO

AI-Focused UX Consultant & CTO

- Achieved 31% average repeat web visit rate by conducting quarterly site analytics reviews coupled with 50+ annual user surveys and usability tests to optimize online experiences for five hospitality brands 
- Guided restaurant branding, menus, store layouts, and merchandising by planning and moderating annual innovation workshops synthesizing founder visions with user realities
- Produced 25+ proto-personas annually by facilitating generative interviews with 100+ hospitality customers and staff over five years, guiding more targeted digital presence and customer resonance

UX Consultant & Product Advisor

UX Consultant

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Member

Tech Prep Rising Innovators

Rising Innovator

Amplify

- Won the company-wide Hackathon in 2023 for an innovative idea that would support our product platform and make teachers's and students' lives easier. 
- Increased account spending by 15% by analyzing and segmenting a book of business over $4M over nine months to identify ideal customer profiles and inform targeting strategies.
- Boosted customer retention to 90% by developing tailored success plans and analytics views in Gainsight, Looker, and Tableau, which increased renewal rates by 22% over nine months.
- Resolved 220+ complex district-wide EdTech integration issues through relentless customer follow-ups and escalation tracking in Salesforce.
- Boosted first contact resolution 29% by designing and delivering customized troubleshooting training for cross-functional support teams.
- Contributed to 100+ detailed help articles and diagnostic guides supplementing Amplify's self-service knowledge base, lowering case volume
- Improved satisfaction scores by 40% by providing data-driven insights during 120+ customer conversations in 2022 that drove additional purchases and renewals.
- Partnered with Product, Customer Experience, and Engineering teams to optimize integration plans and revamp onboarding processes based on qualitative insights from school district stakeholders, ensuring an excellent learning experience.

Customer Success Manager - Customer Experience (CX)

Diverse Design Collective

- Boosted customer experience by conducting 25 exploratory interviews and usability tests, synthesizing findings into information architecture documents to boost stakeholder satisfaction.
- Mentored 1 UXR apprentice and two developers in Figma and Google Meet, improving skills by 50% and increasing task throughput by 100% over seven months by mitigating blockers.
- Partnered with distributed cross-functional teams across UX timezones and India to align on findings from UsabilityHub tests and identified design improvements to strengthen user experience through web design optimizations in Figjam over nine months.

UX Research Lead 

Caribbean Massive in Tech

What is CMiT?
A collective that harnesses the power of technology for the betterment of Caribbean people within and outside of the region.

- Oversee the day-to-day operations of the organization. This includes overseeing all teams, ensuring that they are running smoothly and efficiently, and making sure that the company's goals are being met.
- Develop and implement business strategies. This includes developing plans for growth, expansion, and profitability, as well as managing the company's resources.
- Provide leadership and direction to the organization's teams. This includes setting goals, motivating employees, and providing feedback.
- Create a positive and productive work environment. This includes fostering a culture of teamwork, collaboration, and respect.

Chief Operations Officer

- Provide leadership and direction to the organization's teams. This includes setting goals, motivating staff, and providing feedback.
- Create a positive and productive work environment. This includes fostering a culture of teamwork, collaboration, and respect.

Chief of Staff

Hirable

- Performed competitive analysis and heuristic evaluation in Google Sheets benchmarking Hirable against top resume platforms to identify 15+ website optimization opportunities over two weeks.
- Conducted 5 Useberry user interviews and usability studies, uncovering 50+ IA and checkout flow pain points by expanding recruitment through Reddit and Facebook over two weeks.
- Synthesized 100+ hours of session recordings using Figjam affinity mapping to extract 200+ actionable insights for improving UI/UX over a 2-week analysis period.
- Prioritized ten new features based on Figjam affinity mapping, Google Analytics, and in-person research aligned to client goals over a 3-week roadmapping period.

Design Researcher

Accepted into Tech Equity Collective’s Tech Prep program. Tech Prep is a holistic career coaching program designed to support Black professionals looking to transition into technical roles. Through live and on-demand coaching sessions, playbooks, and workshops, Rising Innovators are equipped with the know-how to successfully navigate their career transition.

Tech Prep

SkillHat

- Owned the entire UX process from 10 user research sessions through launching a progressive web app, partnering with five cross-functional teams over eight weeks to gain insights, validate concepts, and translate ideas into prototypes.
- Conceptualized three innovative interaction flows, improving engagement by 23% by iterating on user feedback in UsabilityHub tests over six weeks.
- Uncovered UX needs through 15 studies, distilled findings into Figma wireframes/prototypes, and championed human-centered design principles in presentations to 5 stakeholders and four teams over eight weeks.

UX Researcher/Product Designer

🤖 AI Product Strategist & Human-Centered Design Expert

With over 18 years of elevating user experiences and bridging research with emerging technology, I'm passionate about developing AI solutions that truly serve human needs. I've led 20+ platform integrations and 15+ research studies, leveraging deep user insights to inform AI product development and boost satisfaction by up to 40%.

🔍 AI & Research Integration Expertise
- Human-AI interaction research: User behavior analysis, AI adoption patterns, trust studies
- AI product validation: Prompt optimization, model performance evaluation, user acceptance testing  
- Data synthesis for AI training: User journey mapping, behavioral pattern analysis, feedback loops

🚀 Proven Results Ready for AI Application
- Increased account spending by 15% through strategic analysis of $4M+ business portfolio
- Heightened user self-service rates by 28% through innovative UX improvements
- Secured executive buy-in for projects upwards of $1.5 million
- Improved customer retention to 90% and renewal rates by 22% through tailored success plans

🤝 Cross-Functional AI Leadership
I excel at translating complex user needs into actionable AI product requirements, partnering with data scientists, ML engineers, and product teams to create human-centered AI experiences that maintain 93%+ satisfaction rates.

💡 AI Innovation & Expertise
Expert in prompt engineering, GPT model optimization, and AI ethics in product development. Skilled at identifying opportunities where AI can solve real user problems while maintaining trust and transparency.

🌟 I'm energized by the intersection of human psychology and artificial intelligence, using research-driven insights to build AI products that genuinely improve people's lives. My mission is combining deep user empathy with cutting-edge AI capabilities to drive meaningful innovation.

Let's connect! I'm excited to discuss AI product development, human-AI interaction research, or how we can collaborate to create AI solutions that put users first.

taplio

The Battle

C.L. Abor Jr

Tamara Gordon

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