CIR REALTY

Licensed Real Estate Professional

CPN Digital Biz

Why I am passionate about digital business? 
-	Working online simply gives me the flexibility to work anywhere, anytime. I now have more time to spend with my loved ones.
-	I can target millions of customers globally in just 1 click.
-       I can earn a 5-6 figure monthly income. 
-	I have a system that is plug-and-play and fully automated. P.S., Computers are very smart so let them work for us.
-	I mentor entrepreneurs to successfully set up and run their digital businesses.

Want to know how digital businesses earn 5-6 figure monthly income?

Register here at www.claraphuongnguyen.com or email me at info@claraphuongnguyen.com to join a FREE Webinar and learn how online business has changed people's lives worldwide around the globe.

Digital Business Owner

Broyé Cafe & Bakery

•	Analyzed business performance to forecast sales and supply planning; Enhanced profitability by developing online and offline marketing and sales strategies to recruit new customers and implement retention plans.
•	Handled new coffee importation business and franchise expansion to drive business sales.
•	Managed and developed a team of 8 members to ensure the best customer service.
•	Oversaw administrative tasks of day-to-day operations.

Co-founder  -  Business Development

Abbott

•	Handled multi-source data integration, and reporting systems for the entire Asia, and performed data analysis to provide the business with market intel and solutions to drive market growth.
•	Proved successfully building business strategy using data-driven and customer-centric approaches.
•	Participated in new business initiatives, including Customer Relationship Manager (CRM) implementation, Customer Experience (CX) journey mapping, and Digital transformation.
•	Exercised leadership capabilities by successfully motivating and inspiring others.

Market Insight Director

VitaminMart

•	Set up a Start-up business in Vitamin and Supplement business in Vietnam.
•	Ran consultation businesses for international and local businesses

Co-Founder Start-Up Business Director

Grab

•	Analyzed and framed business issues/ opportunities to drive strategic initiatives and justify investors' investments using structural processes from issue identification, systems-level thinking, rigorous analyses, and actionable recommendations.
•	Led top business strategies, including automating customers' segmentation to drive loyalty and gross value, adapting and implementing new technology/tools/products developed at regional level.

Head of Market and Business Intelligence

•	Demonstrated leadership skills in managing customer insight initiatives from concept to completion.
•	Handled business analysis using internal and external data sources to provide cross-function planning including communication, distribution channel (B2B and B2C) strategy, and new product launches.
•	Facilitated workshops to develop new business ideas and solutions and conducted training for cross-functional teams about market research and analysis.

Head of Customer Insight Emerging Asia Markets

Vinamilk

•	Built Market research function from zero to become the center of business strategy and operations.
•	Integrated internal and market data; performed deep dive analysis to provide business with insightful and actionable recommendations.
•	Worked closely with Marketing team to build brand communication strategy and with Sales team to drive channel effectiveness.

Head of Research

Unilever Thai Trading LTd

•	Handled all types of market research from Qualitative, Quantitative, Strategic studies (Habit & Attitude, Need segmentation, Category drivers) and Tracking research (Brand Health Performance, Retail Market Measurement, Household World Panel, and Shopper tracking).
•	Supported project team to analyze and evaluate the business potential to enter white space markets such as China, Philippines, Thailand, and Indonesia and achieved the "Best regional award".
•	Facilitated innovation pipeline initiatives for homecare Asia which many successful new products (i.e. CIF, VIM)

Expatriate - Regional Market research manager

Research Associate

CI Vietnam

Research Assistant

"Why Did I Fail? The Journey that Fuels My Passion for Digital Business"

From childhood, a fortune teller told my mom that I would grow up to become an entrepreneur—a concept foreign to my young mind. At seven, I collected leftover vegetables from local farms and sold them at the market to buy what I desired. That was my first taste of running a business.

I graduated from the University of Economics in Vietnam and started working in Business Insight, helping top Forbes 500 corporations like Unilever and Abbott shape their business strategy. My first failure as a business owner taught me a harsh lesson in the importance of technical acumen—a stumble, but not a fall.

Immigrating to Canada in 2021 marked the beginning of a new chapter and a fresh challenge—a traditional business venture that didn't take flight. Despite the setback and the cold shoulder from countless job applications, my resolve only strengthened.

It was a moment of clarity amidst the trials: the digital realm was the future. While some cast doubt on the digital industry, I pondered—how would our lives look without the likes of Facebook or Amazon? These giants underscored a truth I could no longer ignore.

Today, my digital business is more than a source of income—it's a wellspring of joy and fulfillment. My mission has evolved to empower fellow entrepreneurs to weave their own success stories.

Here's what I can do for you:

- Personalized Mentorship: One-on-one guidance to start your online business.
- Digital Business Training: Comprehensive courses to establish your online presence.
- Weekly Masterminds: Live sessions to fuel your growth with collective wisdom.
- Global Entrepreneur Community: A network of visionaries united in ambition and success.

If you're inspired to embark on your digital business journey, LET'S CONNECT.

I'm here to guide you in launching and succeeding with your digital business using a proven business model.

Ask me a question!

Inspired by "The Pursuit of Happyness," my motto remains: "If you want something, GO GET IT. Period."
Contact info:
www.claraphuongnguyen.com 
info@claraphuongnguyen.com

Clara Phuong Nguyen

Siemens

•	Support Project Managers in the execution of the projects
•	Manages/executes orders independently
•	Participate in project handovers from application engineer to Order Manager
•	Participate in clarification meetings with engineering and customer
•	Compile project documentation for submission to the customer
•	Expediting and following up with vendors
•	Support in tracking and coordinating warranty
•	Coordinate shipment of equipment from factories outside Canada
•	Work with SAP and other tools for order management
•	Manage PO creation, customer creation, billing, etc. in SAP.
•	Match vendor invoicing to projects
•	Manage product orders. Create sales orders and place POs to the factory.
•	Maintain logs for the orders and follow up with the factory for shipment.
•	Ensure timely invoicing to the customer

Contract Administrator/ Order Manager

Kärcher Canada Inc.

•	Interact with customers via phone and e-mail to provide and process order information 
•	Respond to inquiries, requests and concerns about the product and services
•	Introduce, promote and sell the products and services to established direct customers (inside sales role)
•	Work with the existing customer service team to continuously improve standard operating procedures and provide exceptional service to customers
•	Use SAP to process customer purchase orders and extract relevant data for customers and management
•	Work in Zendesk Platform to manage, process and close tickets created by customers 
•	Create and deliver qualified leads for sales team to follow-up
•	Record suggestions and complaints from customers and report them to Product Management & Marketing departments
•	Participate in assigned training sessions and selected industry conferences
•	Work in conjunction with regional Customer Care team
•	Perform additional tasks as required to support the operations team and the customer service strategy

Customer Service Representative

Mothers to Daughters

•	Provide exceptional customer service via email and by phone to community members, team members, external partners, callers and visitors of the Website
•	Work under minimal supervision and interact with company personnel at all organizational levels. Must maintain strict confidentiality on sensitive issues.
•	Assist with scheduling, appointment booking for existing and new community members.
•	Coordinate Board of Directors meetings including team and large group meetings.
•	Other duties, projects, and initiatives as assigned by the Strategic Leader.

Lead Administrative Assistant

Sonova Group

•	Entering New, Remake and Service Orders.
•	Releasing EDX Orders.
•	Processing Salesforce cases.
•	Credit return processing.
•	Read and save incoming customer settings.
•	Order updates.
•	Total QC function according to ISO Quality Policy Manual.
•	Any other function required by management in accordance with Training Grid.

Order Entry Specialist

Sitel Group

Customer Service Associate

Tetra Pak

•	Communicated with customers to understand customer needs and expectations.
•	Collaborated with the Sales team to brainstorm for suitable solutions.
•	Supported services sales team with sales processes and provided financial analysis, value proposition, pricing and margin calculation, risk management, historical reports, and customer presentations to consider which solutions shall be approached to customers.
•	Approached customers with the approved solutions and created more new solutions or revised the approved ones based on customer feedback and inputs; and re-offer until getting the deals.
•	Accounted for legal compliance and oversaw all legal agreements and supporting documents to ensure efficient and accurate auditing
•	Controlled contract performance to secure healthy profit. In 2020, total annual net sales increased 5% vs. 2019, the overall margin was increased from 25% to 37% in 2020, and won 5 more new contracts.
•	Participated and contributed in the contract core team meeting monthly about the updated process, strategy and how to improve way of working to get more customers and contracts signed.

Sales Coordinator and Customer Service

•	Processed orders, cleared customs and dispatched mandatory kits to customers for the delivery team to install into the equipment.
•	Drove relevant stakeholders (services key account managers, customer’s responsible engineer, planner, service administrator, system support specialist, etc.) to secure over 10,000 mandatory kits were implemented on time and accurately in all 7 countries.
•	Built and maintained relevant processes and guidelines, secured cross-functioned team to follow.
•	Generated service orders and invoices for each specific mandatory kit after it was implemented; and updated database.

Upgrading kit implementation Coordinator

•	Ensured customer needs were effectively met to build productive customer relationships by communicating with over 20 customers in a friendly and effective manner to satisfy approximately 50 inquiries about services and product specifications, shipment details on a daily basis.
•	Processed over 20 purchase orders and 50 quotations through SAP daily; collaborated with vendors to ensure the goods arrived as scheduled; coordinated with logistics department in terms of customs clearance; delivered goods to customers and issued invoices accordingly.
•	Accounted for legal contract preparations of once-off contracts, coordinated with all internal relevant stakeholders and customers to secure everything aligned from contract creation to contract liquidation and legal compliance.
•	Managed and resolved all issues that occurred to ensure no impact on customers’ production plans and customers’ satisfaction.
•	Established customer database. Maintained over 10,000 spare parts in the system including part numbers, price, cost, class and dimension.
•	Setup the procedure of the warehouse management and coached storekeepers to operate over 20 spare parts consignment warehouses with value of $500,000 each approximately.

Parts and Service Administrator and Sales Support

•	Greeted and supported customers and visitors and satisfied their inquiries if any.
•	Received and routed incoming calls to relevant people. 
•	Performed daily administrative tasks such as receiving mail, handling courier packages, ordering office supplies, booking boardrooms, and maintaining the office extension list.
•	Contacted candidates and arrange interview schedules for them to meet HR manager and relevant department directors. 
•	Assisted department Directors with meeting arrangement, air ticket booking and travel plan.
•	Facilitated for company outdoor events, customers workshop/meetings,s and internal training.

Administrative Assitant 

Columbia Asia Hospitals Pvt. Ltd.

•	Represented the organization professionally to the patients and visitors by greeting, caring, and supporting them when visiting the clinic. Assisted patients to fill in required forms and other steps need to be completed.
•	Received over 50 incoming calls a day, answered all questions and concerns, and consulted about services, specialized programs, doctor capacity in the clinic.
•	Provided medical documents to patients on request. Scheduled appointments for patients to see appropriate doctors.
•	Updated patient data and worked properly with confidential information.
•	Translated from Japanese to English and verses, completed all required documents for Japanese patients.

Receptionist and Enterpreter

I am known for being a customer-centric and sympathetic person, fast learner, multi-tasker, active listener, and a supportive team player. I possess excellent communication, organization, and time management skills. I hold a Bachelor’s degree in Business Administration which enables me to effectively drive business goals. 
I have over 15 years working in Customer Services, Sales Support, and Administrator for a global company with high pressure and a fast-paced working environment. I enjoy interacting with and helping others, I also have a passion for problem-solving and care about building trusting relationships.
During my previous roles, I drove customer satisfaction by providing quality and efficient services on a variety of queries; resolving customers’ problems and claims in a timely & professional manner to secure all customer needs were met. In addition, I assisted the Sales team and internal cross-functional teams to calculate planned sales of all services maintenance contracts, prepare legal documents, follow up the contract performance to secure a healthy margin, and perform other administrative tasks if required.

taplio

The Battle

Clara Phuong Nguyen

Tu Nguyen

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