Zapier

Senior Community Specialist

Floxies Community

Founder and Community Manager

NoCodeOps

As the Community Manager at NoCodeOps, I have the privilege of nurturing an engaging and inclusive space for professionals passionate about the no-code movement within the realm of operations.

My key responsibilities include:

Community Building: From a starting point of 50 users, I've built and fostered a community of nearly 1,000 active members on our Discord server. This involved creating user personas, an application process, and an onboarding sequence.

Event Management: Organized and hosted weekly virtual events, featuring expert guest speakers from the no-code space. This not only boosted member engagement but also established NoCodeOps as a trusted source of industry knowledge.

Content Creation: Created and managed content across multiple platforms including YouTube and LinkedIn, resulting in significant increase in viewership and engagement.

Partnerships & Collaborations: Developed a partnership program with defined benefits and tiers, attracting 18 partners. Additionally, collaborated with external agencies to offer educational bootcamps for our members.

Leadership & Team Management: Onboarded and managed an assistant, which significantly developed my leadership and people management skills.

My role extends beyond these tasks as I constantly strive to bring value to our community members, exploring new ways to foster collaboration, drive engagement, and promote the shared learning experience.
My commitment to our community at NoCodeOps is driven by a deep belief in the transformative power of the no-code movement and the communities that support it.

Community Manager

Freelancer

User Experience Designer

Freelance

Providing written and colloquial knowledge of the following languages: Italian (mothertongue), English (fluent) and Spanish (fluent)

Levels from basic to advanced

English, Italian, Spanish Language Tutor

UXBeginner.com 

UI/UX Designer

Dulwich hamlet junior school 

High Level Teaching Assistant, Senior Midday Supervisor, ASC Supervisor

3SIX5 Digital Agency | 0808 1866 365

Junior Webflow Developer

Rosendale Primary School

Providing support for children with Special Educational Needs. 
Working on a 1-1 basis but also delivering classes to a small group of children and running a music group intervention.

Learning support assistant (SEN)

👩🏻‍💻 I Design, Build, Automate and Manage Communities on Discord Founder At Floxies Community | Community Manager at NoCodeOps

Passionate community builder and tech enthusiast, I have successfully transitioned from working as a primary school teacher to becoming a tech leader, leveraging my skills in UX/UI design and Webflow development.

As the Founder of the Floxies Community, I've created an empowering platform for over 1500 women in UX/UI design and Webflow development. Our weekly "Wonder Wednesdays" live events provide our members with valuable insights from industry experts, fostering a vibrant and supportive learning environment.

In addition to Floxies, I work as the Community Manager for NoCodeOps, where I've built a thriving community centered around no-code operational solutions.
Our weekly live events bring in thought leaders from the no-code space, further enhancing the knowledge and skills of our community members.

My unique blend of creativity, technical skills, and community-focused approach has not only allowed me to build and nurture these communities but has also established me as a thought leader in the tech space.

I’m continuously seeking out new ways to grow and optimize our communities, fostering a culture of learning and mutual support. I believe in the transformative power of communities and the limitless potential they hold for individual growth and industry innovation.

In my free time, I enjoy playing the piano, playing soccer and playing video-games
(yes, I love playing in general! 😜).

I am also a proud member and Ambassador at Women TechMakers.

- 

👩‍🏫 Be human
👩‍💻 Be kind
📚 Learn all life

Claudia Cafeo 🏳️‍🌈

Another day, another talk.
This was a particularly special one. 🇬🇧🇮🇹

I had the honour of speaking at the Italian Cultural Institute London, sharing my journey — in Italian — with a room full of curiosity, energy and meaningful conversations.

We explored:

▫️AI and automation beyond the buzzwords

▫️how global communities are built and sustained

▫️leadership across borders

▫️and what must remain deeply human in a tech-driven world

As always, my message was clear:
AI shouldn’t replace people - it should empower them.
That's what I work on every day in NoCodeOps by Zapier at Zapier, and it’s also why I founded Floxies Community: because I strongly believe in collective growth.

💡 Technology moves fast.
But people decide where it goes.

Grateful for the invitation.
Proud of the conversation! 🙏

Fabio Casali, Paolo Taticchi, OMRI, Catrina Daly 

--- --- ---

🇮🇹
Un altro giorno, un altro talk.
Questo è stato particolarmente speciale.

Ho avuto l’onore di parlare all’Istituto Italiano di Cultura di Londra, condividendo il mio percorso — in italiano — con una sala piena di curiosità, energia e conversazioni significative.

Abbiamo esplorato:

▫️ l’AI e l’automazione oltre i buzzwords

▫️ come si costruiscono e si mantengono community globali

▫️ la leadership oltre i confini

▫️ e ciò che deve rimanere profondamente umano in un mondo guidato dalla tecnologia

Come sempre, il mio messaggio è stato chiaro:
l’AI non dovrebbe rimpiazzare le persone - dovrebbe potenziarle.
È ciò su cui lavoro ogni giorno in NoCodeOps by Zapier, ed è anche il motivo per cui ho fondato la Floxies Community: perché credo profondamente nella crescita collettiva.

💡 La tecnologia si muove velocemente.
Ma sono le persone a decidere in quale direzione andare.

Grata per l’invito.
Orgogliosa della conversazione! 🙏

Sr. Community Specialist @ Zapier | Founder of Floxies Community | Building D.A.M.N. awesome Discord communities

From the chapter: Community goals. ✨
Dominic Norton found out I was speaking at Event Tech Live today so not only did he come to support, but I also got to witness his absolute talent in action, representing and advocating for Zapier from stand to stand. 🔥

For those of you who don't know, Dom is a no-code educator, social entrepreneur, and an amazing educational content creator.
He's worked at the intersection of culture and technology for years; from founding incredible initiatives like 'Missing Black People' to teaching no-code in universities and helping thousands of people turn ideas into real products without needing to write complex code.
He's one of those rare educators who makes things feel simple, accessible, and genuinely empowering.
Genuinely chaffed to have had the chance to spend some time together and learn some more from you today, Dom! 🙂

We build communities with people and passion. 
Businesses need passionate communities for their growth and GTM efforts. 
It’s a no-brainer: the work we do today is building the companies of tomorrow.

I just had the most amazing weekend recharging my batteries after Event Tech Live - (I followed your advice, Valentina!) 

During our panel, we dove into all things: 
▫️Business
▫️Building with intention
▫️Consistency
▫️Engagement, retention, activation, revenue
▫️The reality of running community AND events
▫️Mental health

I'll be honest - I always feel a little anxious before going on stage.
But all it takes is four incredible community pros jamming together…
and suddenly the fire kicks in. 🔥

Francisco Opazo, Valentina Ruffoni, Faisa Mohamed, it's always a pleasure to learn, grow and build alongside you!

It's so refreshing to talk to people who get you. 
Emile van Zyl and I just had a great chat about all things community and building professional communities for companies on Discord. 

We talk to thousands of people every day, we move so many pieces internally, we build trust and relationships, we push the cart whilst elevating others. 

Yet our jobs can make us feel so lonely and invisible at times. 

We know what we do and why we do it, we just constantly need to learn on how to improve the story we tell. 
▫️
▫️
▫️
#communitymanager #discord #tech

Rumor has it our Zapier Solution Partner Deborah Butler and her team at Savvy Automate are going to teach you how to build an AI workflow to manage your meetings and meeting prep. Tune in! 👇

Open article: Build AI Agents with Zapier: Automate Meeting Prep, Slack, and Your Week · Luma by luma.com

Build AI Agents with Zapier: Automate Meeting Prep, Slack, and Your Week · Luma

Hiya my LinkedIn people! 👋
Missed me?!
I've been out and about making waves at SaaStr.ai today! 
I already met with some awesome companies and professionals who are SO ready to innovate and completely level up the way they work.

If you're around, come and find Kel Kurekgi, Kelly Goss, Dominic Norton and yours truly by the Zapier booth tomorrow - we have some serious business to take care of! 😎 ⚡

Much needed event recovery mask! Haha 
Thank you Vendelux!🙏
Spoke with hundreds of people at SaaStr.ai yesterday and I'm now already thinking about our upcoming Zapier Xmas workshop on the 12th! ⚡
If you're in London, this is your chance to start building AI solutions at your company - send me a DM and I'll book you in. 

In the meantime... charging rapidly 🔋

Thank you for stopping by our stand today! 
Can't wait to hear how you'll 10x your businesses using our Zapier orchestration! ⚡

Working remotely sometimes makes you forget how powerful human connection really is.

Today I headed down to the Zapier stand as SaaStr.ai London event, spending some time with the brilliant Claudia Cafeo 🏳️‍🌈, Kelly Goss, Dominic O Norton LTD  and of course, some present and future Zapier customers.

As CX leaders, it can be easy to move further away from direct customer communication, outside of escalation calls. Our day is filled with other tasks, priorities, and challenges. But (and it’s a huge but), being able to explore use cases, unlock customers, and discover new potential opportunities in real time is such a privilege that is real easy to forget.

If you want to be a better CX leader…

🗣️ Talk to your customers directly. 

❗️ Understand what’s important to them.

🤝 Demostrate that you are real, and you really do care.

These seemingly small things that get pushed down your priority list is what got you to where you are today. Don’t lose sight of it.

#CX #SaaSTR #Customer #CXLeadership #AI #Automation

"All I want for Xmas... is an AI Agent" 😜 🎄
Don't fight it back, you know that's a little bit of you, too. 😏
Wait no more: come build one with me and Kelly Goss in London! 🇬🇧

Kelly is one of our awesome Zapier Solution Partners, which means you get to learn from professionals who not only know the inside-outs of Zapier - they literally make a living building Zapier solutions for their clients. 

We will set camp at Ramen Club - London's #1 coworking community for tech founders - in Dalston one more time (thank you Charlie Ward!). 

🧑‍💻 Who is this for?
This event is open to all professionals who know they could do things:
▫️better
▫️faster
▫️smarter
 …or who simply know they need to start getting up to speed with the latest technologies.
We’ll show you how simple it is to build your first Zapier AI Agent - and we'll also look at your use cases to help you build even more.

What else?
🎄 Bring your most outrageous Xmas jumper
💻 Bring your laptop
⚡ RSVP in the comments! 🙂 ⬇️

Origin

Building community and better money habits.

Community Lead

Tightknit

Advising the best platform for businesses that run their communities on Slack.

Community Advisor

Community Strategy Academy

Learn how to create compelling programs to acknowledge and celebrate your members' contributions and achievements with my Member Recognition Programs course: https://communitystrategyacademy.com/p/member-recognition-programs

Guest Instructor

The Community Club

Helping make the community industry better for all.

Board Member

Square

RIF 2/21/25

I built and scaled engagement programs in the Square Community, which consisted of our new member onboarding program, gamification, and member recognition. Beyond my program work, I directly contributed to saving 8+ businesses with an average of $2 million in GPV from churning due to collaboration and relationship-building with Account Managers.

Highlights:
- Partnered with account managers to implement an early-warning customer engagement system, resulting in $2M saved in prevented business churn through timely intervention and support strategies.
- Developed and executed engagement strategies leading to 40% growth in overall engagement.
Implemented a revamped new member onboarding program, resulting in a 30% increase in retention rate among new members within the first six months.
- Spearheaded the creation of a community recognition series aimed at acknowledging member contributions and efforts, resulting in a 25% increase in active participation within the first three months.
- Established a comprehensive analytics dashboard tracking 15+ key performance indicators, enabling leadership to make strategic decisions that drove a 35% improvement in community health metrics and informed $50K in resource allocation.

Community Engagement Program Manager

Talkbase

Advisor

adplist.org

I mentor and learn from other community professionals.

Community Mentor

CreativeMornings/ San Diego

Creative Mornings is a breakfast and a short talk series that happens on the last Friday morning of every month.

Highlights:
- Achieved an 80% increase in secured funding for breakfast and event expenses through successful collaboration with sponsors, which directly contributed to an increase in event quality and attendance.
- Streamlined volunteer communication strategies, resulting in a 25% rise in volunteer engagement.
- Managed a team of 10 volunteers, ensuring a seamless execution of every Creative Mornings monthly event. This led to a 20% reduction in event planning and execution time.

Community Team Lead

SuperHi

RIF 8/16/23

Highlights:
- Boosted the community response rate by 20% year over year through effective communication and engagement strategies, ultimately leading to a significant improvement in customer satisfaction.
- Effectively managed and implemented community-driven programs, resulting in a 40% increase in community memberships, which directly drove overall growth in customer acquisition.
- Orchestrated a seamless Slack-to-Discord community migration, optimizing operational processes and ensuring a smooth transition.
- Implemented new processes resulting in a 25% increase in our CSAT score, indicating higher customer satisfaction levels, and a notable reduction in churn rate.
- Developed and executed a successful bi-weekly events strategy, achieving a 30% increase in attendance rates YoY. 
- Spearheaded the development and implementation of cross-functional communication initiatives, including community documentation and training programs, which led to an increase in team collaboration and an improvement in workflow efficiency.
- Successfully managed over 30 channels within the SuperHi community ecosystem, which resulted in a 25% decrease in ticket deflection, saving valuable customer support resources and improving the overall customer experience.

Senior Community + Customer Success Lead

Community + Customer Success Lead

Design With Us

Born Just Right’s mission is to build creative solutions that help kids with differences live a more enjoyable life. BJR believes giving kids design and STEM knowledge empowers them to create their own solutions.

Community at Square | Maximizing ROI through strategic community building. | Writer, speaker, husband, brother, dog dad, and sometimes a DJ

Hi, I'm Max and it's great to connect!

My career journey hasn’t been linear (is anyone’s?), but I’m grateful it’s led me to what I care about most: helping people feel seen, supported, and like they belong.

I started out in marketing and advertising, working across music labels, agencies, and my own freelance practice. But during the early days of the pandemic, burnout and a deep craving for more meaningful work led me to community building, and I haven’t looked back since.

Since then, I’ve had the opportunity to build and support communities ranging from 300 to over 300,000 members, speak at 20+ events (including Creative Mornings and Talkbase in Prague), and collaborate with brands such as Square, SuperHi, and Origin.

Some people call me a “community cheerleader,” a nickname I wear proudly. My work is rooted in care, clarity, and connection. Whether I’m leading strategy, hosting an event, coaching a founder, or writing a newsletter, I’m always thinking about how to make people feel a little more human and a little less alone.

Outside of work, I’m an amateur DJ and playlist curator (music has been a lifelong passion), a writer, and a proud advocate for individuals with limb differences. I serve on the board of Design With Us and volunteer as a coach with Nubability.

Let’s connect if you:

- Want to jam on community ideas or swap career stories
- Are looking for a speaker or podcast guest
- Need help building a community or clarifying your messaging
- Just want to say hi (that’s cool too)

And if you want to follow along more regularly, I write about community, career, and self-worth in my newsletter: https://maxpete.substack.com

Max Pete

The internet makes it feel like everyone’s moving faster than you. But if you actually talk to people, most of us are tired, uncertain, and doing our best to hold it together.

Community @ Origin | Writer, speaker, real-life hype man | Exploring community, career growth & the courage to be yourself

HI HEY HAPPY ALL CAPS TUESDAY!

YOU DON’T HAVE TO BE IN CONTROL OF EVERYTHING. SOME OF THE BEST THINGS GROW IN THE SPACE YOU CAN’T MANAGE.

LET GO A LITTLE AND LET IT WORK OUT HOW IT’S SUPPOSED TO.

Hey everyone,

I was out in San Diego this week with Celeste, celebrating the marriage of some close friends. Believe it or not, I also officiated the wedding, and it was a lot of fun!

Had a great time getting to revisit some old stomping grounds and being able to see some of our pals too.

Let’s get into it:

1. A lot of folks feel stuck in their career and lives right now. If you’re one of them, just know that you’re not alone.

2. Aha moments result from the little actions you take daily. I’m slowly realizing this the more I work through my feelings and notice them.

3. Yearning for a calmer career, the sense of urgency no longer serves me.

Pictured here is a beautiful sunny San Diego day.

Read the rest of my Sunday Thoughts: https://lnkd.in/gQHQdYrn

taplio

The Battle

Claudia Cafeo 🏳️‍🌈

Max Pete

Followers

Posts

Engagements

Likes

Performance ScoreClaudia Cafeo 🏳️‍🌈's LinkedIn Performance

Performance ScoreMax Pete's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Claudia Cafeo 🏳️‍🌈

Max Pete

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Claudia Cafeo 🏳️‍🌈's LinkedIn Performance

Performance ScoreMax Pete's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreClaudia Cafeo 🏳️‍🌈's LinkedIn Performance