Sair Collective

Chapel Hill, NC. SAIR is a DEIB consulting firm providing assessments, training, coaching, and membership products to a variety of organizations - from the Fortune 100 to non-profits. 
Oversaw design, development, and deployment of 5 major DEIB assessments. Consulting projects included:
- Assessing the readiness of the Fortune 500 transportation sales team to embrace DEIB concepts and measuring current inclusion and belonging.  
- Analyzing cross-racial interactions at a continuing care and retirement community with 600+ primarily white residents and 400+ primarily POC care providers. 
- Assessing belonging at a regional Behavior Health Care company with 2000+ employees distributed across field sites in two states. 
- Detailing inclusion and equity opportunities at a clean energy startup with 100 remote employees. 

Led development, design, and delivery of 40+ DEIB custom trainings. SAIR developed custom hybrid training on Kajabi, Searchi, and Howspace platforms. Primary facilitator of all SAIR’s live workshops and discussions.  Subjects Included: Cisgender Sexism, Microaggressions, Fatphobia, Neurodiversity Disability and Chronic Illness, Saviorism and the Mission Driven Organization, Cultural Humble Facilitation and Mediation, Belonging During A Layoff, Classism, Gaslighting, Trauma Informed Classroom Management, Developing Inclusive Curricula. 

Developed the Belonging Circle, SAIR’s membership for DEIB practitioners, which consists of toolkits and blueprints for DEIB initiatives, executive development, ERG leadership and skills development, and ongoing management of DEIB department responsibilities. 

Responsible for SAIR’s marketing and social media, proposal development, and sales process.

Principal and Founder

Delta Gamma

Elected to serve on 7 member governing body.  Founded in 1873, Delta Gamma is a 501(c)(7) with over 150 collegiate chapters, 200 alumnae chapters and associations, and nearly 200,000 living members. Oversaw marketing communications strategy, including a strategic realignment of resources and crisis response communication plan. Change agent responsible for moving DEI efforts forward. Oversight of the 150th celebration and biannual Convention.

Council Trustee Communications

Consultant to national sorority on groundbreaking equity audit.  Advising Kirwan Institute equity audit team through contextualizing the sorority’s history and developing strategic initiatives for a more inclusive future.

Member Of The Board Of Advisors - Equity Assessment

Race Matters & White Women Discussing Racism

I am expert in moderating and facilitating challenging discussions around foundational racism and equity concepts among thousands of participants.  

Creator and moderator of Race Matters, a highly active discussion group of 800+ white members at early stages on an anti-racism journey, to learn, ask questions and explore implicit beliefs with intentionally kind and donated labor from BIPOC.   

Moderator of White Woman Discussion Racism, a 2500+ member online group. 

Facilitator of weekly discussions on racial equity and inclusion topics with 8000+ member parenting group.

Founder and Moderator

Everyone's NC

Co-founder, Everyone’s NC.  An umbrella association bringing together nonprofits, elected officials, and 20+ activist organizations representing 60,000+ members focused on aligning missions, amplifying impact, and reducing redundancies. Together with two other counders, I conceptualized group, developed buy-in from stakeholders, planned and executed first two annual meetings of group leaders, weekly calls, and online communications.

Co-Founder

Glee & Bliss

As a freelance photographer, I specialized in photographing children, families, headshots and commercial work that utilized non-professional talent. Led and managed team of two photographer/editors.

Photographer/Owner

Our Shot NC

As a founding member of Our Shot, NC PAC, I worked with high-profile candidates and legislators on various issues, including redistricting reform, voting rights, racial equity, and criminal justice policy. Our Shot NC Political Action Committee, advised by Rep. Graig Meyer, raised money for candidates in competitive 2018 state house races.

Co-founder

Weddings Magazine

Weddings Magazine was a fashion-forward, four-color glossy wedding property of Mangrum Publishing. As Editor, I was responsible for editorial planning and content creation, and I collaborated to plan and execute photoshoots. Weddings Magazine had a circulation of 20K and was published twice a year in the Research Triangle of NC.

Editor

Corey Williams Events

Owner and event Designer, primarily working with social event clients. Assisted 60+ brides and hundreds of RDU vendors from planning through execution of their event. From designing tablescapes and budgeting to managing the organizational process, we provided a level of professional service that was unique in the Raleigh/Durham market.

Event Planner

Gadgetspace, LLC

Developed marketing strategy, website, and sales support for software startup offering responsive, multi-platform device adaptation for websites.

Marketing Manager

Passionate, driven leader specializing in equity advocacy and education.  Experienced in guiding teams and individuals through strategic alignment of values with processes and incentives, and building stakeholder engagement - online and in person -  around issues of diversity and inclusion.

Corey Williams

American Express Global Business Travel

Chapel Hill, NC. SAIR is a DEIB consulting firm providing assessments, training, coaching, and membership products to a variety of organizations - from the Fortune 100 to non-profits. 
Oversaw design, development, and deployment of 5 major DEIB assessments. Consulting projects included:
- Assessing the readiness of the Fortune 500 transportation sales team to embrace DEIB concepts and measuring current inclusion and belonging. 
- Analyzing cross-racial interactions at a continuing care and retirement community with 600+ primarily white residents and 400+ primarily POC care providers. 
- Assessing belonging at a regional Behavior Health Care company with 2000+ employees distributed across field sites in two states. 
- Detailing inclusion and equity opportunities at a clean energy startup with 100 remote employees. 

Led development, design, and delivery of 40+ DEIB custom trainings. SAIR developed custom hybrid training on Kajabi, Searchi, and Howspace platforms. Primary facilitator of all SAIR’s live workshops and discussions. Subjects Included: Cisgender Sexism, Microaggressions, Fatphobia, Neurodiversity Disability and Chronic Illness, Saviorism and the Mission Driven Organization, Cultural Humble Facilitation and Mediation, Belonging During A Layoff, Classism, Gaslighting, Trauma Informed Classroom Management, Developing Inclusive Curricula. 

Developed the Belonging Circle, SAIR’s membership for DEIB practitioners, which consists of toolkits and blueprints for DEIB initiatives, skills development, and ongoing management of DEIB department responsibilities.

In my current position I focus on coordinating planning, process reengineering, business systems analysis, and product management initiatives in collaboration with globalized professionals. Part of my role is to orchestrate product support operations and offer 3rd level support. I operate from multiple diverse offices and function remotely as necessary.
• I directed the modernization of outdated systems, tools, and processes as Strategic Planning and Global Product Manager
  ◦ Lowered costs and optimized operations through system consolidation
  ◦ Reduced system outages by 17% with a global implementation of Travelport
  ◦ I globally integrated Sabre systems, retraining over 8000 remote employees
  ◦ Subject Matter Expert for the implementation of Hogg Robinson Group
• As Process Engineer I delivered end-to-end Visio maps for the Global Client Billing Department, minimizing operating costs of a non-standardized global billing system
  ◦ I recovered $87K in revenue loss and produced more than $900K in savings, leading to a standardized system that automated processes and avoided $1M revenue leakage
  ◦ I reduced average user handle time by 12% and established a higher functioning tool after generating a globalized team to identify 425 requirements for the new build
• I boosted transaction processing time by 118 seconds with a work share process that provided constant coverage without staff increase as Business Systems Analyst and Global Sales Support
• As Global Analyst I avoided over $25K in penalty fines with innovative changes and an activity reporting and tracking system for forecasting, benchmarking, and auditing staffing requirements
• I recouped more than $35K in lost revenue, reduced agent error spend by 20%, and integrated an automated recovery process as Global Hub Accounts and Quality Analyst
• I generated $50K in year over year client savings through strategic hotel selections, obtaining a perfect audit rating and nine quality awards as Travel Counselor

Global Product Manager, Agent Desktop 

Tasked to reduce operating costs for a non-standardized global billing system, I provided end-to-end Visio mapping for the Global Client Billing department, identifying and recovering $87K in revenue loss in 2018 with additional savings of over $900K.  This effort enabled GBT to develop a standardized system that resolved over $1MM in revenue leakage and automate manual processes.

The application used by travel agents for our large-market clients was over 20 years old and would no longer be supported.  I formed a team of global agents and coached them to identify 425+ requirements while they used the new tool in a DEV/OPS environment.  We retained all clients and employees while creating a new tool with increased functionality and lowered the average handle time of the user by 12%.

To promote career advancement, I developed a mentoring system.  My method was so successful that within the first 13 months 3/5’s of my mentees reached their career related goals while we drove significant technology developments that benefitted GBT’s global operations. Three years later, there is how an established network with a member in almost every department.

Process Engineer, Product Manager - Process Engineering

Managed and performed 3rd level Product Support and Vendor management for more than six products.
Designed a work share process to enable 24/7 coverage without staff increase and saved 118 seconds processing time per transaction.

Business Systems Analyst, Product Manager - Global Systems Support

Implemented changes that avoided $28,000 of penalties in the ticketing process

Created an activity tracking and reporting system widely used to forecast, benchmark and audit staffing needs

Business Systems Analyst & Product Support, Global Systems Support - Temporary Role

Identified and recovered over $35,000 in lost revenue and transformed the loss into an automated recovery process
Realized a 20% reduction in spend for agent errors

Senior Rate Agent & Support Desk Quality Analyst - Operations

Found $50,000 year over year savings for my clients by optimizing hotel selections 
Attained a perfect audit rating including 9 separate quality awards

Corporate Travel Counselor

Whether it is managing change, products, processes or people, my successes are because of this passion I have about how people experience life at work.

taplio

The Battle

Corey Williams

Carter Emerson

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