Aspireship

Aspireship Inc operates multiple brands to help people transform their career trajectory.

Our brands:

Aspireship - Upskilling platform for B2B tech companies 
- aspireship.com

Orchard - Career Discovery for students and career changers
- orchard.careers

Teacher Career Coach - Online Courses, resources and community to help transitioning teachers find a great career after deciding to leave the classroom. 
- teachercareercoach.com

Founder & CEO

Story Ventures

As a Scout Investor, I'm privileged to be able to invest in founders of early-stage startups with the conviction to create positive change.

Story Ventures is an early stage VC fund based in NYC.

We invest in entrepreneurs with big visions that leverage technology and the proliferation of data to impact the way people interact with the world.

Scout Investor

MINDBODY, Inc.

Acquired by Vista Equity Partners.

Led the integration of Frederick into the MINDBODY organization. Frederick now powers the MINDBODY and Booker premium product editions to bring AI driven marketing to beauty, fitness and wellness businesses worldwide.

Vice President & GM, Frederick

Booker Software

Acquired by MINDBODY.

Continued to operate as CEO of Frederick following the acquisition by Booker Software.

CEO, Frederick

Frederick

Acquired by Booker and MINDBODY. 

Created the world’s first marketing automation platform for local businesses that’s powered by artificial intelligence. We call him Frederick, and he’s the smartest marketing engine local businesses have ever seen.

Dell

Building Dell's relationships with top venture capital firms, angel investors, Fortune 500 innovation departments and fast-growth startups.

Director, Center for Entrepreneurs

PhoneTell

PhoneTell makes mobile local search apps for consumers and wireless operators. 

My role was a hybrid of product management and business development. I was responsible for a Top 40 Travel & Local consumer app and worked alongside the CEO/COO to close and support deals with large wireless carriers globally.

VP, Product & Business Development

Game Change Ventures

Worked with consumer internet, e-commerce and SaaS startups to help them launch and grow innovative companies.

Managing Partner

Club E Network

Grew a local organization that began as a student club at Arizona State University into a multi-state organization with 10 chapters and an online network reaching entrepreneurs around the world.

President

The Business Journal

Guest Columnist

CEO @ Aspireship | Helping people get hired in tech sales and customer success

I’ve dedicated my professional career to helping people who want to help themselves. Currently, I’m building Aspireship Inc.

Aspireship Inc operates multiple brands to help people transform their career trajectory.

Our brands:

Aspireship - Upskilling platform for B2B tech companies 
- aspireship.com

Orchard - Career Discovery for students and career changers
- orchard.careers

Teacher Career Coach - Online Courses, resources and community to help transitioning teachers find a great career after deciding to leave the classroom. 
- teachercareercoach.com



Corey Kossack

LifeLoop

Key Accomplishments:
• Built an integration between Salesforce, Jira, and Slack to better manage and communicate key incidents and bugs. 
• Designed and built a CSat program linking Salesforce and Survey Monkey. By returning survey results into Salesforce, we're able to create flow and programs to improve customer satisfaction.
• Reduced support overhead by building and launching Agentforce to enable a leaner, more efficient team structure without compromising service quality.

VP of Customer and Professional Services

At LifeLoop, our mission is to elevate the senior living experience through meaningful connection and best-in-class technology. The Vice President of Customer and Professional Services (TBD) will be responsible for the full customer journey, owning the strategy and execution of onboarding, education, technical support, and professional services that drive long-term customer success.

I lead the Technical and Product Support, Onboarding and Implementation, and Customer Education teams, driving exceptional service and outcomes for our users. By working cross-functionally with Product, Customer Success, and Engineering, we ensure customers achieve measurable success using our platform.

Key Accomplishments:
•	Successfully integrated onboarding and support functions following the acquisition of Linked Senior, streamlining operations and unifying customer experience.
•	Redefined onboarding with a scalable, high-impact approach—leveraging automation, AI, and process design to deliver a consistent and exceptional onboarding journey.
•	Proactively supported career development by reallocating freed-up resources to help team members transition into new internal roles.
•	Conducted deep data analysis to eliminate backend inefficiencies, improving operational agility.
•	Led a full redesign of our customer help centers, delivering a more intuitive and personalized self-service experience.
•	Spearheaded the team’s transition to Salesforce, including hands-on development of key automations and workflows.
•	Applied AI to accelerate and simplify complex backend workflows, cutting processing time significantly.

Sr. Director, Customer Success

KHJ Consulting

Serve as fractional VP/Director of Customer Service and develop a custom-focused procedural framework for companies, assuring maximum customer success. Showcased outstanding operations management abilities while evaluating and upgrading processes and systems, organizing mapping sessions with executive leaders, mapping client journey, and presenting solutions for each area of the organization.
Highlights of accomplishments in this role include:
•	Redesigned the company's selling pattern by convincing the Board to lose costly contracts that cause financial loss instead of gain via sales and expanding business with profitable customers and contracts.
•	Restructured the onboarding system, included more repeatable and scalable processes, and focused on the utilization of resources in the correct direction, avoiding the consumption of time and energy on potentially unsuccessful customers.
•	Served different businesses and forwarded relevant insight regarding customers' actual versus intended experience, uplifted client experience by designing customer journey maps.
•	Addressed the emerging issues due to the lack of a productized system for designing procedures by process templates in cooperation with senior leadership and implemented SaaS solutions for overall operational excellence.

Co-Founder

Zeel

Demonstrate exceptional leadership skills while controlling three Managers and two ICs, a Director of Customer Success, a Manager of Provider Success, a Manager of Provider Credentialing, and two Provider Success Managers, along with four teams. Recommend performance-enhancement procedures for top-notch provider support while facilitating Provider Support Team. Design effectual processes to meet and exceed KPIs in collaboration with managers for Support Team.
Highlights of accomplishments in this role include:
•	Promoted from Director of Operations and Customer Success to Vice President of Operations and Customer Success for driving significant operational efficiency by devising and implementing effective scaling strategies.
•	Researched and coordinated an omnichannel - Kustomer to Salesforce to replace the company's ticketing system, resulting in promoting company-wide communication, collecting and assembling all the provider and customer information on the ticket, elevating operational effectiveness up by 30%.
•	Enhanced employee engagement and retention by revamping talent management procedures in compliance with the vision and mission of the company, revitalizing 10 employees.
•	Optimized all operations related to providers, built an outperforming Provider Team, and increased New Provider Activation on Network by 33% within the first 30 days.

VP of Operations and Customer & Provider Success

Spearheaded transition towards medical massage with VA Administration while leading entire Support Team of 20 members for first 6 months. Headed end-to-end operations of the company after Covid, from creating policies around Covid to scaling the organization as per set targets, identifying and managing customer escalation, examining teams and designating jobs for shifts, planning schedules to allow personnel vacations, and streamlining workflow.
Highlights of accomplishments in this role include:
•	Selected to re-design and document all procedural directives to overcome lay-offs and delegated various LA and NY employees to other teams within the company, improving overall performance while saving $500K in payroll expenses.
•	Controlled support costs by 40% by outsourcing basic Tier 1 support to the Philippines to minimize efforts of expensive Tier 2 teams and restrict tier 2 teams for escalated customers.
•	Reduced first answer time to 45 seconds and raised C-Sat to 85% by monitoring customer support performance, defining metrics and KPIs for average reply time, and applying the method of first-time resolutions.
•	Initiated self-serve customer service chat messages with pre-programmed responses and shortcuts to automate client journey and elevate the experience.

Director of Operations and Customer Success

Infusionsoft

Formulated management procedures and compensation system, developed company regulations, and headed 5 Managers that further control teams with 8-10 staff members to meet all short- and long-term organizational objectives.
Highlights of accomplishments in this role include:
•	Devised processes and documented deliverables for onboarding activities, resulting in decreasing customer onboarding time by 33% and expenses by $2 M while growing onboarding completion rate by 45% and NPS score up to 60%.
•	Augmented revenue with triple-digit growth through sales from 350 monthly sales to 1K+ while overseeing 50 onboarding consultants.
•	Assessed business challenges, reviewed company dada, conducted team meetings and training/development sessions, and planned the Overflow Process with the idea of 1:1s, enhancing team coordination.
•	Recognized a gap in the customer journey for post-onboarding customers and employed the CSM program, resulting in an early churn reduction of 40%.

Director Of Customer Service

Divided daytime shift into phone/chat and coordinated newly developed systems for quality and repeatability while heading project of revamping customer support into overnight and stateside support, aiming at efficiently serving maximum number of customers.
Highlights of accomplishments in this role include:
•	Acted as Manager of Support for over 20 Customer Service Reps and ensured execution of all operations related to chat support, process optimizations, fulfillment of staffing needs, and deployment of 1:1s plan to guarantee the best performance.
•	Upgraded overnight support operations to meet the need of the International community, specifically of England and Australia, in a collaborative and friendly manner to boost CSAT and NPS rates.
•	Assured prompt resolution of customer problems by forming a feedback loop with the Product/Support Team to communicate the issues of clients directly and immediately with the Product Team.

Manager of Support

South University

Helped students get registered for classes. Worked with the financial aid and admissions departments to ensure students we prepared to attend online school and do well.

Academic Counselor

JB Tools

Created a market for a new tool for electricians. Led the team responsible for manufacturing and marketing. As the sales leader, worked with companies across the United States to market and sell product through distribution. Worked with industry leaders to open new markets and drive sales.

Co-Founder and Head of Sales and Marketing 

Crescent Electric Supply Company

Customer Service Representative

Delta Diversified Enterprises, Inc.

Procurement Specialist

Graybar

As a mission-driven and analytical professional, I have extensive experience spearheading end-to-end renewal processes with data-driven strategies, gaining competitive advantage, and increasing revenue growth in fast-paced and startup environments.

My strong customer care and management skills have allowed me to direct all facets of customer service and satisfaction to reduce churn and drive customer success. As a customer-focused professional, I have been instrumental in advising clients on optimal decisions to energize customer relations.

Gaining an advantage from my success-oriented mindset, I have identified business challenges and developed and directed leaders and cross-functional teams to provide high-quality deliverables while ensuring employee engagement and retention.

A few of my career highlights include: 

•	Performed as Vice President of Operations and Customer Success and delivered required feedback and mentorship for Customer Support Team, resulting in improving CSAT scores by over 30%. 

•	Optimized all operations related to providers, built an outperforming Provider Team, and increased New Provider Activation on Network by 33% within the first 30 days. 

•	Selected to re-design and document all procedural directives to overcome lay-offs and delegated various LA and NY employees to other teams within the company, improving overall performance while saving $500K in payroll expenses. 

“I hired Thomas Jones to come in as the VP of Customer Support at Zeel, and it was the best hiring decision I've made to date in my career. Thomas was brought on to Zeel to redefine and relaunch customer support at the start of the pandemic as the business was reopening. The end result is; he is the hire that made me look better as an executive”
– Missy L., COO, Zeel

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Corey Kossack

Thomas Jones

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