Actabl

Strategically engage with hospitality management firms and ownership groups to establish ProfitSword as a preferred solution provider.

Conduct captivating product demos, highlighting ProfitSword’s unique value proposition for potential clients. 

Cultivate strong relationships with key stakeholders, driving revenue growth and expanding Actabl’s market presence.

Worked closely with internal teams, to tailor sales strategies to meet client needs effectively.

Delivered $1.5 million in net new revenues.

Business Development Executive

Bunkhouse

Manage top-producing accounts across Corporate, Group, & Travel markets, exceeding goals by 130% in 2021 and 140% in 2022.

Develop strategies to exceed revenue goals, including Covid rebooking policies, tiered pricing, dynamic discount structures, and targeted prospecting.

Integrate new CRMs (Delphi, Salesforce & TripleSeat) with PMS and serve as a system administrator.

Develop yearly forecast and budget across all markets. 

Assist with hiring, training, onboarding, and incentive structure creation.

Senior Account Manager

The Carpenter Hotel

Reignite revenue following COVID closures by developing a corporate sales strategy and growing group business.

Design and develop 2021 rate proposals and contracts.

Manage RFPs & implement CTM and Consortia programs.

Devise sales training program for junior team members.

Create forecasts, sales reports, and expense reports to present to senior management.

Define the 2021 sales cycle, budget, and commission.

Create presentations for the hotel’s products and services

Senior Sales Manager

GrandLife Hotels

Proactively network, cold call, and upsell accounts to increase revenue by $350,000.00 for group business in the last 12 months. 

Personally exceeded quarterly sales targets by at least 120 %, contributing to overall revenue growth of $600,00.00 year over year. 

Research, identify and present reports on market shifts and industry impacts to team and senior leadership. 

Manage company's largest group, corporate and outside accounts including Google, Palantir Samsung, Fast Retailing and Goldman Sachs to ensure satisfaction and growth. 

Create forecasts, sales reports, and expense reports to present to senior management.

Designate team territories and sales goals based on analysis of market trends and opportunities.

Establish training programs and SOPs for customer-centric procedures such as site tours, office visits, and proposals.

Account Manager

The Standard, High Line

Exceeded quarterly goals by 150% each quarter for 2 consecutive years.

Managed 15+ key accounts with a focus on building long-lasting relationships. 

Assess and inform team and senior management on market shifts providing analysis on expected industry and business.

Established Training Programs for sales representatives for reporting, prospecting and sales calls.

Developed personalized promotional materials to drive business and surpass goals during slower travel seasons. 

Devised Trade Show sales and marketing strategy, leading to yearly onboarding of new customers.

Supported the Sales Director and Global Management team’s administrative needs from travel bookings, to event planning, and calendar management.

The Standard Hotels

Analyzed weekly, quarterly & yearly goals to determine potential gaps and develop a strategy to meet budgets.

Swiftly and effectively resolved guest issues to guarantee satisfaction and loyalty. 

Coordinated 24/7 staffing levels, monitored payroll and worked with HR on reviews and incentives.

Trained new employees to ensure adherence to policies, operational procedures, and company-wide standards.

Updated the company CRM and reservation systems, acting as admin for Cendyn, Salesforce, Laynon and Opera.

Collaborated with the sales and marketing team to ensure compliance and consistent customer service.

Reservations Manager / Assistant Revenue Manager

Chambers Hotel

Worked as key support for sales and operations while interfacing with clients to help the team consistently exceed revenue goals. 

Communicated directly with guests including VIP clients to implement special requests, showcase amenities, and guarantee a seamless experience. 

Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation while managing executive calendars, and itineraries.

Proofread and edited proposals, presentations, sales reports and contracts to ensure accuracy and compliance with brand guidelines. 

Ensured all sales-related technology and equipment were in working order and that adequate marketing materials were readily available.

Processed billing for payment authorizations using billing system.

Coordinated conference and meeting space allocation for internal events.

Sales Coordinator

With over ten years of experience in the hospitality industry, I am a Business Development Executive at Actabl, a company that helps hospitality businesses optimize their revenue channels and enhance their customer relationships. I am passionate about creating value for my clients and partners and delivering results that exceed their expectations.

My professional expertise lies in prospecting new business, expanding existing accounts, and optimizing revenue streams through comprehensive market analysis, persuasive communication, and tailored proposals. Over the past five years (2020-2024), I've successfully managed high-performing accounts across corporate, group, and travel sectors, consistently exceeding targets by an average of 115%.

I have also spearheaded the integration and administration of new CRM systems, crafted effective sales strategies, and developed comprehensive training programs. My ability to create detailed forecasts and actionable reports for senior management has been instrumental in driving growth and operational excellence.

In addition to my core hospitality competencies, I have earned certifications in video production, editing, and strategic thinking. These skills have further enriched my expertise, allowing me to navigate and excel in the ever-evolving hospitality landscape. I am passionate about collaborating with colleagues, managers, and creative professionals and am always eager for opportunities to connect and exchange ideas.

Cory Robin

Direct the implementation of ProfitSword by Actabl's products to clients or internal staff. 
Define the product implementation standards, best practices, guidelines, and goals. 
Additionally, determine and set the objectives and strategic direction required to achieve the goals and set the direction for the implementation and professional services teams. 
Provide management and oversight of implementation projects, ensuring proper staffing to assigned projects. 
Oversee execute improvements and the development of policies, procedures, and methods in support of the implementation.

Admirabl Acty Winner Q4 2024.

Reduced time to implement by 70% in 13 months

Identified process and performance weaknesses, and partnered with internal stakeholders to drive improvements.

Director of Implementation ProfitSword

Transcendent  \ Vistrue

As a leader overseeing multiple software verticals for Fortune 500 clients, I managed the Training/Implementation and Support teams, ensuring all contractual obligations were met. I maintained regular communication with clients to stay aligned with their needs and promptly addressed any customer-impacting issues. Additionally, I created and presented monthly reports to clients, acted as the point of contact during system interruptions, and analyzed trends to optimize resource allocation.

I identified process changes to engage customers from various regions worldwide and collaborated with the Training Manager to enhance the onboarding process for both customers and new team members. I also identified internal candidates for career advancement, significantly increasing employee engagement scores.

By partnering with the product team, I reduced the seven-day aging report by 72% through the implementation of a new process.

Collaborating with Sales and Marketing, I enhanced the company’s online presence and improved both the Net Promoter Score and customer satisfaction scores. In meetings with product teams, I ensured alignment on client roadmaps, product or function changes, releases, and other variables impacting our products and customers.

During my tenure, the operations team achieved a 97% satisfaction rating, despite reduced team resources. The support team also achieved the most efficient metrics to date across both lines of business.

Awarded the Trust award for Q2 2023.

Director Of Client Services

Kobie Marketing

I enhanced workforce efficiency to better meet client obligations. By creating detailed report analyses, I identified and proactively addressed client pain points. I also led the implementation and company-wide training of a new support platform. My efforts were recognized with multiple end-of-year award nominations.

Operations Supervisor

Lead a team supporting clients in Loyalty Marketing Software and Support.
Consistently led the company in metric production.
Identified and mentored internal candidates for career path opportunities that aligned with their skill set.

Contact Center Supervisor

In 2016, I was awarded the Vision Award for Leadership and nominated twice more for this prestigious recognition. As a leader, I managed a team of 40+ service representatives who resolved various skill calls, including sales, HSN.com, and customer service issues. Our team achieved the top quality ranking in 2015 and had the most significant reduction in call guidance after corporate expectation changes. We climbed from a starting rank of 14th to the top 3 every year.

In addition, I participated in a "New Hire Onboarding Project," which transformed the way agents transitioned and received support after training. I personally developed a more efficient computer system setup for all new agents in training, and the program was slated for universal implementation before the QVC merger. I am also certified in the Heart of Coaching, and my team had the highest number of employees elevated to leadership positions.

Customer Service Supervisor

Cove Cay Country Club

Oversaw all operations of the club. Served as Food & Beverage Mgr., Director of Golf, and managed the  Grounds staff. Responsible for revenues in excess of 3.2 million dollars a year. 
I oversaw a staff of 50+, and this included the screening and hiring processes. I was nominated for National recognition by the PGA of America for my ability to Mentor young professionals. Under my guidance, we were able to achieve growth and revenue totals that far exceeded the national averages. As General Manager I directed a renovation project of over a million dollars that resulted in increase revenue and greater property exposure. Under my leadership we were able to raise the employee retention rate and reduce training expenses by 37%. I was able to grow revenue during a time when the industry was producing a -9% YOY decline.

General Manager

Disruptor, Servant Leader, Mentor, Team Builder, Architect of Sustainable Performance Excellence

As a servant leader, I prioritize relationship-building, coaching, and data analysis. I believe in evaluating variables and processes to consistently add value to our products. I actively seek feedback from frontline contributors who interact and are most aligned with the customer’s feedback, to drive continuous improvement.

During my tenure at HSN, I led the development of a new onboarding process, significantly improving new hire retention rates. I also initiated a project to streamline system setup, resulting in enhanced efficiency. Additionally, I created comprehensive training materials for various roles, implemented processes to boost efficiency, and elevated job satisfaction for both remote and in-house team members.

At Kobie, I harnessed data analytics to identify agent behaviors affecting service levels. I led company-wide training on a new support platform, pinpointing and resolving connectivity issues during small-group sessions. This proactive approach prevented potential KPI impacts post-deployment, avoiding significant financial implications.

Across multiple organizations, I have successfully transformed teams from having the lowest cultural and KPI ratings to achieving the highest within just 12 months.

I firmly believe that performance improvement is a collaborative effort. By prioritizing our people, we drive results that are sustainable.

taplio

The Battle

Cory Robin

Bill Armstrong

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