Actabl

Strategically engage with hospitality management firms and ownership groups to establish ProfitSword as a preferred solution provider.

Conduct captivating product demos, highlighting ProfitSword’s unique value proposition for potential clients. 

Cultivate strong relationships with key stakeholders, driving revenue growth and expanding Actabl’s market presence.

Worked closely with internal teams, to tailor sales strategies to meet client needs effectively.

Delivered $1.5 million in net new revenues.

Business Development Executive

Bunkhouse

Manage top-producing accounts across Corporate, Group, & Travel markets, exceeding goals by 130% in 2021 and 140% in 2022.

Develop strategies to exceed revenue goals, including Covid rebooking policies, tiered pricing, dynamic discount structures, and targeted prospecting.

Integrate new CRMs (Delphi, Salesforce & TripleSeat) with PMS and serve as a system administrator.

Develop yearly forecast and budget across all markets. 

Assist with hiring, training, onboarding, and incentive structure creation.

Senior Account Manager

The Carpenter Hotel

Reignite revenue following COVID closures by developing a corporate sales strategy and growing group business.

Design and develop 2021 rate proposals and contracts.

Manage RFPs & implement CTM and Consortia programs.

Devise sales training program for junior team members.

Create forecasts, sales reports, and expense reports to present to senior management.

Define the 2021 sales cycle, budget, and commission.

Create presentations for the hotel’s products and services

Senior Sales Manager

GrandLife Hotels

Proactively network, cold call, and upsell accounts to increase revenue by $350,000.00 for group business in the last 12 months. 

Personally exceeded quarterly sales targets by at least 120 %, contributing to overall revenue growth of $600,00.00 year over year. 

Research, identify and present reports on market shifts and industry impacts to team and senior leadership. 

Manage company's largest group, corporate and outside accounts including Google, Palantir Samsung, Fast Retailing and Goldman Sachs to ensure satisfaction and growth. 

Create forecasts, sales reports, and expense reports to present to senior management.

Designate team territories and sales goals based on analysis of market trends and opportunities.

Establish training programs and SOPs for customer-centric procedures such as site tours, office visits, and proposals.

Account Manager

The Standard, High Line

Exceeded quarterly goals by 150% each quarter for 2 consecutive years.

Managed 15+ key accounts with a focus on building long-lasting relationships. 

Assess and inform team and senior management on market shifts providing analysis on expected industry and business.

Established Training Programs for sales representatives for reporting, prospecting and sales calls.

Developed personalized promotional materials to drive business and surpass goals during slower travel seasons. 

Devised Trade Show sales and marketing strategy, leading to yearly onboarding of new customers.

Supported the Sales Director and Global Management team’s administrative needs from travel bookings, to event planning, and calendar management.

The Standard Hotels

Analyzed weekly, quarterly & yearly goals to determine potential gaps and develop a strategy to meet budgets.

Swiftly and effectively resolved guest issues to guarantee satisfaction and loyalty. 

Coordinated 24/7 staffing levels, monitored payroll and worked with HR on reviews and incentives.

Trained new employees to ensure adherence to policies, operational procedures, and company-wide standards.

Updated the company CRM and reservation systems, acting as admin for Cendyn, Salesforce, Laynon and Opera.

Collaborated with the sales and marketing team to ensure compliance and consistent customer service.

Reservations Manager / Assistant Revenue Manager

Chambers Hotel

Worked as key support for sales and operations while interfacing with clients to help the team consistently exceed revenue goals. 

Communicated directly with guests including VIP clients to implement special requests, showcase amenities, and guarantee a seamless experience. 

Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation while managing executive calendars, and itineraries.

Proofread and edited proposals, presentations, sales reports and contracts to ensure accuracy and compliance with brand guidelines. 

Ensured all sales-related technology and equipment were in working order and that adequate marketing materials were readily available.

Processed billing for payment authorizations using billing system.

Coordinated conference and meeting space allocation for internal events.

Sales Coordinator

With over ten years of experience in the hospitality industry, I am a Business Development Executive at Actabl, a company that helps hospitality businesses optimize their revenue channels and enhance their customer relationships. I am passionate about creating value for my clients and partners and delivering results that exceed their expectations.

My professional expertise lies in prospecting new business, expanding existing accounts, and optimizing revenue streams through comprehensive market analysis, persuasive communication, and tailored proposals. Over the past five years (2020-2024), I've successfully managed high-performing accounts across corporate, group, and travel sectors, consistently exceeding targets by an average of 115%.

I have also spearheaded the integration and administration of new CRM systems, crafted effective sales strategies, and developed comprehensive training programs. My ability to create detailed forecasts and actionable reports for senior management has been instrumental in driving growth and operational excellence.

In addition to my core hospitality competencies, I have earned certifications in video production, editing, and strategic thinking. These skills have further enriched my expertise, allowing me to navigate and excel in the ever-evolving hospitality landscape. I am passionate about collaborating with colleagues, managers, and creative professionals and am always eager for opportunities to connect and exchange ideas.

Cory Robin

Responsible for nurturing new and existing business relationships, driving sales growth, and providing world-class service to our clients in the hospitality industry. Closely collaborate with management companies to identify their unique needs, develop tailored solutions that maximize their efficiency and productivity, and ensure they fully leverage our platform’s features. Dedicated to staying up-to-date with industry trends, facilitating informative presentations and product demonstrations, and constantly striving to exceed our clients’ expectations and objectives.

Account Executive

TechnologyAdvice

The Saint Paul Hotel

Guest Services Manager

The Hotel Minneapolis

Director Of Front Office

Crowne Plaza AiRE MSP Airport - Mall of America

Director of Front Office

Holiday Inn Express & Suites

General Manager

Holiday Inn

Front Desk Manager

Hilton Garden Inn

Night Audit/ Front Desk Manager

Illinois State Senator Kyle McCarter's Campaign 2012

Intern

Niemerg’s Steak House

Cook/Caterer

Optimizing Operations, Enhancing Experiences.

In the rapidly evolving world of hotel management, outdated tactics just don’t cut it anymore. The industry has changed. The rules have changed. And it’s time your operations change too.

With 15+ years in hospitality, I’m not just passionate, I’m obsessed with optimizing hotel operations. My mission? To revolutionize your operations, cut costs, boost efficiency, and elevate both employee and guest experiences using innovative solutions.

Need help? Give me a shout at:
drew.potter@actabl.com

Drew Potter

People keep asking whether we’re in an AI bubble.

To me, that misses the real point.

Hotels don’t fall behind because they lack AI.
They fall behind when the day-to-day work isn’t clear.

AI doesn’t fix that. It just shows you the cracks faster.

If you add AI to a process that already works, it speeds everything up.
If you add it to a process that’s messy or inconsistent, it makes the pain louder.

So the better question isn’t “Should we add AI?”

It’s: “Is this workflow clean enough that AI would actually help?”

That’s the part most teams skip.

What’s the one process in your hotel you’d fix first?

#HotelTech #HotelOperations #Hospitality #AIinHospitality

Hotel Operations & Technology Leader | 17+ Years Hospitality Experience | Transforming Labor Management Through AI & Innovation | MBA Candidate

Strategic Operations Leader | Problem Solver | Results-Driven with a Growth Mindset & Strong Work Ethic

Strategic Leader Wanted: Director of Professional Services (Strategic Services) at Actabl.  

Own the commercialization and delivery of Actabl’s value-added services. You’ll drive our operational excellence, lead a talented team, and partner cross-functionally across Revenue, Product, and CX to maximize customer value and drive significant business growth. Bring your 6+ years of Professional Services leadership experience  and help us scale!

Must-Haves: Strategy, Commercialization, Operational Scale, Financial Acumen.

https://lnkd.in/gUT_TsDV

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Drew Potter's LinkedIn Performance

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