I help organisations transform differently by putting people at the centre of change and connecting ambition to action. With experience at Accenture, Deloitte, and my own practice, I cut through noise to focus on the drivers of lasting transformation. Known for rapid results in 90–180 days, I simplify complexity, align leadership, and put people at the centre so change sticks.  

As a transformation and change expert, I’ve led complex transformations, integrations, and turnarounds, often stepping in as interim Transformation Director, Change Director, Strategy Director, Programme Director, COO, or CEO. I have worked across various industries, including financial services, fintech, insurance, investment management, legal, utilities, retail, media, and PE-backed businesses. My expertise spans business agility, technology simplification, and customer proposition redesign, creating sustainable impact and leaving organisations stronger than I found them.

I’ve delivered programmes exceeding £100 million, led teams of more than 400 people, and created measurable results, including 30 percent cost reductions, a £265 million uplift in enterprise value, successful regulatory recoveries, and scalable digital platforms.

Alongside my transformation work, I coach leaders and teams to build clarity, accountability, adaptability, resilience, and confidence through change. I help organisations strengthen their leadership capabilities, align teams around a shared purpose, and develop the cultural and behavioural foundations that make transformation sustainable.

How I can help your organisation:
-	Strategy development and programme delivery 
-	Digital, AI, and data-enabled change
-	Enterprise transformation and operating model design
-	Post-acquisition integration
-	Embedding agile and new ways of working at scale
-	Regulatory remediation and governance improvement
-	Culture, leadership, and team performance alignment
-	Executive coaching and leadership team development

Every sector has its quirks, but transformation fundamentals remain the same: clear vision, practical execution, and genuine partnership between leadership and teams.

📩 Let’s connect
In the midst of change or thinking about it? I’d love to hear your story and explore how I can support your journey. Connect or message me anytime.

Craig Gillham

Harmony Coach Ltd

GiANT Guide and Transformational Coach 

Total Group International Ltd

We help business owners achieve their business goals by focusing on their technology (networks, computers, printers, servers, cybersecurity, etc.) which allows them to focus on what they love – their business.

Established in 2000 Total Group is a leading Managed Service Provider dedicated to growing businesses through IT excellence. We work with you to get your IT systems driving your processes and enjoy watching your business thrive as a result.

Our cutting edge systems and support services can transform your working environment and enable you and your team to take your business to the next level.

•	Leave your IT Trouble to us 
•	Achieve Data protection compliance with 24/7 network monitoring 
•	Enjoy a locally based on hand helpdesk team
•	Fixed Price contracts
•	Disaster Recovery – protection and security is crucial, we’ve got a plan for you
•	Business Continuity – make downtime a thing of the past

Director

Your Marketing Needs

Project Delivery Manager

3C Technology Ltd

Support Engineer

Mitech

Network Field Engineer

Empowering IT Managed Services Leaders for Growth and Productivity

Hi, I'm Alison – a dedicated Life and Leadership Coach and seasoned Technology Business Owner, deeply entrenched in the IT Managed Services world. Since 2003, my journey has been about nurturing relationships and unlocking the hidden potential in IT businesses. With over 20 years at the helm of Total Group International, my expertise lies in transforming IT burdens into business strengths with secure, cutting-edge solutions.

My Philosophy: Cultivating Leadership and Empowering Teams

At the core of my approach is a profound understanding that success in the IT-managed services sector is more than just managing technology – it's about empowering people. I've experienced firsthand the challenges of balancing high-tech demands with effective team leadership. By investing in Life and Leadership coaching, I've unlocked a leadership team that's not only empowered and accountable but also drives success independently.

Tailored Coaching for IT Managed Services Leaders

My passion now extends to helping leaders like you in the IT Managed Services industry. I recognise the unique challenges you face – from fostering effective team dynamics to navigating the never ending complexities of the IT industry. My coaching, backed by my partnership with the digital GiANT worldwide platform and my certification in individual and group coaching from Animas, is tailored specifically to address the needs of tech-oriented minds. With a blend of transformational life coaching and strategic leadership tools, I aim to enhance your ability to build outstanding teams and foster a culture that yields extraordinary results.

A Personal Invitation: Accelerate Your Growth Journey

Don't let the learning curve be as long as it was for me. Embrace the opportunity to propel your business forward by unlocking the potential within your team. If you're ready to cultivate a thriving workplace culture and lead your IT Managed Services business to new heights, I'm here to guide you on this transformative journey. Connect with me to discover how we can work together to achieve your goals, faster and with more joy in the process.

Alison Stewart

taplio

The Battle

Craig Gillham

Alison Stewart

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