I help organisations transform differently by putting people at the centre of change and connecting ambition to action. With experience at Accenture, Deloitte, and my own practice, I cut through noise to focus on the drivers of lasting transformation. Known for rapid results in 90–180 days, I simplify complexity, align leadership, and put people at the centre so change sticks.  

As a transformation and change expert, I’ve led complex transformations, integrations, and turnarounds, often stepping in as interim Transformation Director, Change Director, Strategy Director, Programme Director, COO, or CEO. I have worked across various industries, including financial services, fintech, insurance, investment management, legal, utilities, retail, media, and PE-backed businesses. My expertise spans business agility, technology simplification, and customer proposition redesign, creating sustainable impact and leaving organisations stronger than I found them.

I’ve delivered programmes exceeding £100 million, led teams of more than 400 people, and created measurable results, including 30 percent cost reductions, a £265 million uplift in enterprise value, successful regulatory recoveries, and scalable digital platforms.

Alongside my transformation work, I coach leaders and teams to build clarity, accountability, adaptability, resilience, and confidence through change. I help organisations strengthen their leadership capabilities, align teams around a shared purpose, and develop the cultural and behavioural foundations that make transformation sustainable.

How I can help your organisation:
-	Strategy development and programme delivery 
-	Digital, AI, and data-enabled change
-	Enterprise transformation and operating model design
-	Post-acquisition integration
-	Embedding agile and new ways of working at scale
-	Regulatory remediation and governance improvement
-	Culture, leadership, and team performance alignment
-	Executive coaching and leadership team development

Every sector has its quirks, but transformation fundamentals remain the same: clear vision, practical execution, and genuine partnership between leadership and teams.

📩 Let’s connect
In the midst of change or thinking about it? I’d love to hear your story and explore how I can support your journey. Connect or message me anytime.

Craig Gillham

Apex BI

Apex BI is the proud owner of Clarity™, a comprehensive suite of technology expense management modules designed to simplify and enhance how businesses understand, manage, and optimise their technology expenses, services, and assets. Founded in 2007, with offices in the UK and South Africa, we provide Clarity™ to 1,000+ customers in 6 countries across 2.5 million endpoints.

We serve small, medium, and large enterprises that use one or more of the following: Telecoms, Mobile, IoT, Unified Communications, PBX, and the associated assets.
 
We also partner with many ICT ecosystem partners, such as MSPs, ISPs, Telecom Providers/Resellers, VARs, and Consultants, to differentiate their product offerings, create new revenue streams, and enhance the value they deliver to their end customers.

Delivered exclusively from the cloud, Clarity™ provides dashboards, analytics, and tools that support:
🎯 Decision Making
🎯 Cost Optimisation
🎯 Resource Optimisation
🎯 Workforce Management
🎯 Customer Experience Improvements
🎯 Service and Infrastructure Optimisation

My main roles include: 
Planning and Strategic Leadership 
Financial Control
Values & Culture
Nurturing Key Stakeholder Relationships

Chief Executive Officer

Nashua Mobile

Nashua Mobile was one of South Africa's largest independent cellular solutions providers, renowned for offering customers the choice of three different networks. The company was deeply entrenched in South Africa and was part of Nashua, a brand known for its office automation services. Nashua Mobile and Reunert announced it would sell subscribers back to MTN and Vodacom.

I ran the retail channel for all company-owned retail outlets. This included a direct reporting staff complement of 60 people coupled with the quality control function, where I managed a further two people. 

My other duties included: 
🎯Was the 2IC for Divisional Director and General Manager
🎯Managed global staff (62)
🎯Managed 8 stores
🎯Set and managed sales budgets
🎯Set and managed monthly expense budgets
🎯Defined customer service standards
🎯Implement and manage a countrywide quality audit function, including a mystery shopper programme
🎯Project management
🎯Identified and prepared business cases for joint ventures and strategic partnerships
🎯Performed regular policy and procedure reviews and, where applicable, implemented new ones.

National Retail Manager

Managed a team of 8 corporate account executives responsible for sales, upgrades and customer relationship management within medium and large enterprise customers with key duties outlined as follows:

🎯Staff performance management and appraisals for 8 x Corporate Account Executives
🎯Reduced corporate customer churn by KPI-linked percentages
🎯Increased corporate customer ARPU and profitability
🎯Reduced corporate customer credits
🎯Designed and implemented a strategy to assist in reducing bad debt;
🎯Performed customer satisfaction surveys
🎯Performed in-depth customer research and document account mapping
🎯Resolved client escalations
🎯Drove staff compliance with internal business process
🎯Implemented customer base segmentation
🎯Created and maintained key internal stakeholder relationships
🎯Compiled monthly management reports
🎯Ensured training and development of Account Executives
🎯Disseminated key strategic information to Account Executives
🎯Team member coaching

Achievements:
🏆September 2001 awarded staff member of the quarter
🏆December 2002 awarded Employee of the Year for 2002
🏆November 2003 Nominated for Employee of the Year 2003
🏆November 2003 - Awarded top 5 finalist for Employee of the Year for 2003
🏆November 2003 - Awarded “The Business Knowledge” Award for 2003

Corporate Account Executive

Hymax SA (Pty) Ltd

My initial objectives were to increase the reseller channel by 35% and overhaul the entire support structure, including processes, procedures, and systems. After successfully achieving these goals in a short period, my responsibilities expanded significantly to include:

🎯Managing and growing reseller channel revenue
🎯Researching and evaluating new products
🎯Negotiating with suppliers
🎯Training resellers and supporting internal sales teams
🎯Collaborating with the advertising agency on marketing strategies
🎯Conducting market and industry research
🎯Representing the business at critical conferences
🎯Attending management and board meetings
🎯Acting as the Product Owner for MVS, overseeing training, point of sale material, product updates, supplier relationships, and joint sales calls with resellers
🎯Managing reseller commissions and setting annual financial budgets
🎯Signing all new reseller agreements
🎯Coordinating the annual dealer conference

Achievements:
🎯Exceeded all sales targets and met 100% of KPIs
🎯Included in board meetings and strategic decision-making within the first year
🎯Offered equity in the company after one year

National Reseller Solutions Manager

Hello, I’m Neil, and you’re about to discover how I can bring Clarity to a world that needs a fresh perspective.

As a South African-born entrepreneur now living in the UK, I’ve spent over two decades in the Information and Communication Technology (ICT) sector. For the past 17 years, I’ve been leading Apex BI as its CEO, where we help businesses simplify the way they manage ICT data. By turning data into stories and using intelligent software solutions, we free up our clients to focus on what matters to their business.

My career has allowed me to explore various roles, from consulting and advisory work to managing teams and retail operations. I’ve been exposed to multiple technology categories, including telecoms, mobile, IoT, and unified communications. This diverse experience has allowed me to shape my approach to leadership and business strategy.

At Apex BI, I’ve helped guide the development of Clarity™, our flagship Technology Expense Management Platform. But we didn’t stop there. We’ve also created Engage, a Customer Engagement Platform that redefines how businesses connect with clients, and CodeBricks™, an innovative Low Code Software Development Platform that empowers companies to build solutions faster and more efficiently.

Running a tech business is exciting, with endless possibilities for innovation and growth. I am motivated by the thrill of discovering new product ideas, finding better ways to serve customers, and seizing business opportunities. But as anyone who’s led a business knows, finding balance is essential. I do this through regular exercise, reading, and long walks, which help me stay grounded.

Even though I’m in the UK, the African bush still calls to me and is my haven. For me, it’s the most grounding place on earth and a reminder of how raw and simplistic life can be. It’s also a great place where everyday tech is not welcome, so I take every single opportunity I can to get barefoot in the bush under the African sun.

My future plans include donating my time and efforts toward conserving that natural beauty. 

But for now, when I’m not working, you’ll find me watching rugby and keeping active by participating in any form of sport and fitness, trying to be a positive example for my family. 

If you want to find out how competitive I am or how Clarity™ can change your business, you can always connect with me. 

Are you ready for the journey?

taplio

The Battle

Craig Gillham

Neil Buckley

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