Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Nate Leung

Are you sick and tired of your 9-5?

You might be feeling:

- You're feeling stuck in an endless groundhog day loop

- You're sick and tired of reliving the same boring year over and over again

- You're experiencing negative emotions from your toxic work environment

- You're feeling frustrated by the lack of financial results showing up in your life

- You're feeling discontent and underappreciated by your manager and co-workers

- You're burnt out from working tirelessly with little or nothing to show for your efforts

If this sounds like you... 

You're not alone.

I've worked with many folks from all walks of life in different industries.

Helping them to replace and supplement their income by working online from home.

𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎:

I help Linkedin professionals build a profitable part-time online business. 

I understand the need for fulfillment and purpose.

I work with those who are willing, coachable, and hungry to make a change in their lives. 

As a result of us working together, you will soon realize there is a better way. 

You can gain true freedom of being your own boss.  

𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏:

• Stay-at-home moms (and busy married professionals)

• Health & wellness coaches and professionals

• Network Marketers (Direct sales and MLM)

• Real estate and mortgage professionals

• IT professionals

• Teachers

• Athletes

• Nurses

𝐖𝐀𝐍𝐓 𝐓𝐎 𝐊𝐍𝐎𝐖 𝐌𝐎𝐑𝐄?

💬 Send me a message on LinkedIn for more info.

🏡 Work From Home | 💻 Side Hustle | 💰 Make Money Online

Are you sick and tired of climbing the corporate ladder to get ahead financially?

You are burnt out from the long hours, and toxic work environment, with nothing to show for it.

If this sounds like you, it's time to get off the hamster wheel and escape the rat race.

𝐇𝐄𝐑𝐄 𝐈𝐒 𝐓𝐇𝐄 𝐏𝐑𝐎𝐁𝐋𝐄𝐌:

More than ever, Gen X'ers are feeling stressed, overworked and underpaid in the workforce.

It is becoming an uncontrollable widespread problem in the corporate world. 

It’s considered to be the arch-enemy of employee appreciation and productivity.

That includes:

- Long hours
- Office politics 
- Endless projects
- Heavy workload
- Constant changes
- More responsibilities 
- Unrealistic deadlines

Every single day hard-working employees are looking for alternative ways to make money and have time freedom. 

𝐇𝐄𝐑𝐄 𝐈𝐒 𝐌𝐘 𝐒𝐎𝐋𝐔𝐓𝐈𝐎𝐍:

My mission is to help hard-working employees to build wealth to pass on a legacy to their families.

So, that they can change a generation and not have to worry about their finances ever again.

We are living in uncertain times where it could cripple more people in the future.

My proven method is proven to work around your schedule while you are working a 9-5.

This can be done without any prior business experience and knowledge.

If you are ready to experience massive success in your life then I may be able to help.

𝐓𝐄𝐋𝐋 𝐌𝐄 𝐈𝐅 𝐓𝐇𝐈𝐒 𝐒𝐎𝐔𝐍𝐃𝐒 𝐅𝐀𝐌𝐈𝐋𝐀𝐑:

- You're feeling stuck in an endless groundhog day loop

- You're sick and tired of reliving the same boring year over and over again

- You're experiencing negative emotions from your toxic work environment

- You're feeling frustrated by the lack of financial results showing up in your life

- You're feeling discontent and underappreciated by your manager and co-workers

- You're burnt out from working tirelessly with little or nothing to show for your efforts

𝐇𝐄𝐑𝐄 𝐈𝐒 𝐖𝐇𝐎 𝐈 𝐇𝐄𝐋𝐏:

- Those who are a 'self-starter' and a 'go-getter'

- Those who are not afraid to admit that they want more out of life

- Those who are hungry for change and ready to do whatever it takes

- Those who want to spend more time with their family and enjoy what life has to offer

- Those who want to learn a profitable skill set that can set them up for long-term wealth

𝐀𝐑𝐄 𝐘𝐎𝐔 𝐑𝐄𝐀𝐃𝐘 𝐓𝐎 𝐄𝐒𝐂𝐀𝐏𝐄 𝐓𝐇𝐄 𝟗-𝟓?

Grab my free cheat sheet and video.

It will show you how to make money online and replace your income.

Click here: https://linktr.ee/FreeBeginnersGuide

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The Battle

Craig Davis

Nate Leung

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