Craig Davis

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Senior Customer Service Representative

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

7 LinkedIn challenges I’m taking on in 2026

(Here's how to completely transform your networking)

1. I will ask for specific help when I need it

- Start your post with: "I need your advice on this."
- Share what you tried. Be straight to the point.
- Ask why you need help. (Not clear? Rewrite)

2. I will personalize my comments

- When commenting, share your personal experience.
- Write how you felt or what the post reminds you of.
- Even if you think no one will read it, still share.

3. I will go on a call with 1 connection monthly

- Check connections you haven't spoken to.
- In your DM, mention a recent post you loved.
- Finally, ask to speak for 15 minutes. Follow up.

4. I will write at least 1 LI Recommendation per quarter.

- Reach out to your 1st degree connections.
- Think of how they added value to you and thank them.
- Send a draft. Talk about the situation, with results.

5. I will reflect on my comments to improve them

- Look at the last 10 comments you wrote.
- Think of how you can make your comments better.
- Ask yourself: "Does my comment expand on the post?"

6. I will connect with at least 1 new person per day

- Check posts from 2nd and 3rd-degree connections.
- Check their content and send a personalized request.
- Offer to support their posts. Check their posting time.

7. I will write 7 thank you cards to send in person
- Find a store or shop online to buy blank cards.
- Let your connections know you are sending a card.
- Ask where to mail it to and thank them for their help.

This list is important to help you build real relationships.

Let's make 2026 the year of quality networking!

(Save and Repost this ♻️ to help someone start 2026 strong.)

P.S. Which of these (1-7) will you start first in 2026? Happy New Year!

👉 Click my hashtag #CraigNotes for more of my posts.

Helping beginners navigate LinkedIn and stand out with proven tips and strategies | 10+ years on LinkedIn, known for writing "really good comments" that convert

This is easily overlooked in LinkedIn comments:

Making the author of the post look "great".

Often times, we fall into this trap of trying to say the best thing. Something that'll attract likes and replies.

But we forget about the author of the post.

My simple formula is:

1. Always tag + acknowledge the author of a post
2. Compliment them.

Why should you do this? Because...

1. You're valuing the author's work
2. You're not making it all about yourself
3. It shows "authenticity" to your audience

In a nutshell...

Don't make your comment look good.
Make the author look great too!
It's an excellent combination!

Sounds "good"? :)

(Save and repost this to help others make authors of posts look great.♻️)

P.S. Do you compliment a post's author in your comments? Or do you just leave your thoughts?

👉 Click my hashtag #CraigNotes for more of my posts.

Working hard towards your New Year’s resolution?

Or is momentum starting to fade?

Here's the truth:

Most people have resolutions that fade before the month ends.

In my opinion, the best way to stay the course and to accomplish your goals is to start smart. To do this you:

Take a goal.
Break it down.
Make it realistic.

For example: my goal is to comment on at least 20 new people's posts. Daily.

So I:

-Set aside time to comment daily
-Ensure my commenting time is uninterrupted
-Have a list of 20 accounts that I want to comment on

This means I have to step out of my comment zone, too.

And I have to build a habit. One that I can handle.

But the good thing is the more you do it, the better you get.

Carry this momentum forward and make each day count so you can ensure that you meet your goal.

Let's make 2026 a great year for stretching ourselves!

(Save and repost this so someone can start 2026 well.♻️)

P.S. What new habits are you starting to build this year?

👉 Click my hashtag #CraigNotes for more of my posts.

The best thing about the new year?

You get a chance to work on you.

Wrote LinkedIn Articles for 5 years since December 2020.

The theme for 2026 is in the article.

(Save and repost this.♻️)

P.S. Do you make New Year's Resolutions?

👉 Click my hashtag #CraigNotes for more of my posts.

Tuesday, 8:05am January 6th, 2026 Mom is resting. She made breakfast for the family. Baby bro is in his room. Right now, it's partly cloudy. It's 35 d

Open article: My theme for 2026 by Craig Davis • 2 min read

Harsh Thakkar

CEO @ Qualtivate- consultancy helping life sciences to elevate quality management maturity, ensure regulatory compliance, and deploy innovative technology solutions.

In 2022, after working as a consultant for big pharma and having managerial roles in biotech startups, I decided to go all-in on building Qualtivate. 

Qualtivate is a tech-forward consultancy helping early-stage life science companies with QMS, GxP compliance, computer system validation, digital transformation, and data management projects.

Aside from consulting, I love sharing content about quality, consulting, entrepreneurship, and even the occasional meme! My online community has grown like crazy, and the business has too—big thanks to everyone who’s been along for the ride.🙏💙

Why consulting?
Because I get a kick out of building processes and implementing or enhancing systems, working closely with innovative IT and QA leaders. Every new project brings a unique challenge that I find super satisfying to solve for our clients.

My approach to consulting is pretty straightforward. I give my clients three options: 

1) do nothing
2) take my plan and run with it or 
3) bring my team to get it DONE ✅ 

Don’t just take my word, here’s what our clients have to say:

“Qualtivate did a phenomenal job accommodating a last-minute software audit and provided us with a quick audit summary and recommendations.” 
- Project Manager

“Our IT team is going 1000 miles an hour. Glad we have someone like you here to guide them through the compliance checks.” 
- Director of Quality Assurance 

“I appreciate Harsh’s depth of knowledge in computer software assurance and his commitment to quality. He often challenges the status quo and explains his viewpoints in a pragmatic way that is easy to understand.” 
- Sr. Director, Global Compliance

“The automated data extraction app your team built with AI saved 40% of my internal team’s time copy pasting data from Certificate of Analysis (CofA) into our LIMS and other systems.”
- Director, QC and External Quality

“Our client is expecting an FDA inspection soon. When we asked another SaaS company director if they know any QMS consultant, they referred us to you.”
- C Level executive of a SaaS company 

If we sign NDA, I can give you names of above folks.
—-

Oh, and I host the Life Sciences 360 podcast! I get to chat with biotech execs, researchers, and industry experts about their work. It’s all jargon-free and easy to follow. Give it a listen (or watch on YT)—it’s free to subscribe!

—-

For consulting help, message me here or send an email to hthakkar@qualtivate.com

Want to come on the podcast as guest? Or talk about speaking engagements, brand partnerships, ads, or sponsorships? 
Email Nikki at npalmieri@qualtivate.com

CEO and Founder– Qualtivate 

Qualtivate is a quality management and regulatory compliance consulting firm helping life science companies make data-driven decisions throughout their product development lifecycle.

How?
Cultivate insights from your QMS data in hours, not days using our technical expertise in off-the-shelf no-code, automation and AI/ML tools.

Build your phase-appropriate quality management system (QMS) that:

• Provides full transparency of product data, processes, systems, and people. 
• Automates performance monitoring and quality management reviews.
• Embeds compliance within flexible, user-friendly, organically built processes.
• Reduces the organization's quality costs by automating data collection, analysis, trending, and reporting.

To find out more about how we can help, please get in touch with me directly on the details below. 

☏ +1-919-213-8737
✉ hthakkar@qualtivate.com 	
Visit ☛ www.qualtivate.com

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Craig Davis

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Craig Davis's LinkedIn Performance

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