PDF.ai

Founder

Testimonial

Cisco Systems

Senior Software Engineer

Bootstrapping

📚 PDF.ai: Chat with PDFs using AI
💜 Testimonial.to: Grow your business with social proof 

Also, making Docsium.com and Supportman.io for fun

Damon Chen

Macquarie Group

Work on some exciting projects in a Software company.

Senior Manager

MediRecords

Led transformational initiatives to enhance efficiency, reduce costs, and improve product reliability while managing an 60+ member engineering team through rapid growth.
Key Achievements:
- Enabled AI Capability: Spearheaded the adoption and implementation of Retrieval Augmented Generation (RAG) to build advanced AI-driven features, enhancing system intelligence and user experience.
- Optimized Engineering Efficiency: Achieved a 46% reduction in cycle time(LTTC) for the engineering team by implementing CI/CD practices and migrating UI Automation from Selenium to Cypress, streamlining development workflows.
- Infrastructure Cost Optimization: Reduced infrastructure costs by 30% through the introduction of Kubernetes, transitioning from Jenkins to GitHub Actions, and employing the Strangler Pattern to decompose monolithic applications into microservices.
- Enhanced Observability & Incident Management: Gained substantial experience working with DORA metrics, Observability tools, and Incident Management systems, including writing Root Cause Analyses (RCAs), Postmortems, and Architecture Decision Records (ADRs).
- DevSecOps CI/CD Pipeline Implementation: Led the effort to establish DevSecOps CI/CD pipelines, integrating security into the development lifecycle. Coached and mentored teams to adopt these processes, fostering a culture of security-first practices and continuous improvement.
- Reduced High-Priority Incidents: Slashed the number of P1 and P2 incidents by 39% by introducing the Spotify Squad Team Structure, establishing a microservices architecture, and fostering team ownership and expertise.
- Critical Project Delivery: Delivered 100% of project milestones on time and within budget for a high-stakes Department of Defense contract valued at $1.6 billion, ensuring flawless execution under stringent deadlines.

Head Of Engineering

Infomedia

Managing a team of 50+ developers cross-department project team including Engineers, Technical Leads, Team leads resources throughout all phases of new product development for the company's high-end process control software package. Rebuilt the saas platform within 2 years with 5M MRR for 170K dealers.
- Been a key member of the Engineering Leadership team developing organisation-level goals, driving the technical roadmap for our engineering teams. Made the decision to move from bitbucket to github, from bamboo to circleci.com and built CI/CD by leveraging AWS CDK.
- Building and leading engineering tribe strategy, development and execution, working closely with key internal stakeholders. Implemented CI/CD (continuous delivery), definition of done, the new lifecycle of produce and communicated across the projects including POs, BAs, QAs and Dev.
- Collaborated with key stakeholders across the business to get everyone onboard why we need to move to microservice architecture from monolithic architecture and why we need CI/CD instead of CI.
- ​Owning the key technology decisions to build for the long-term while managing roadmaps and business needs. Made the decision to move to microservice architecture by adopting Spring cloud solution. Keeping up with tech trends while making all the milestones.
- Driving top-tier engineering quality and excellence by refining definition of done, getting quick feedback from CI/CD, organising the team by squads. Less than 10 service tickets after we went live on 1st of April, 2020.
- Recruited and retained the engineering talent required to solve our toughest technical problems. Built a high performance test by hiring 20+ new developers including 2 tech leads and promoting 1 tech lead and a few senior developers with only 1 developer left in the past 3 years.

Senior Development Manager

Managed a team of 12 developers including Engineerings, Technical Lead, Team lead resources. Enabled a new tenant with 500K MRR.
- Practiced organization-wide iterative Agile development process based on Kanban
- Managed team through heavy defect reduction efforts to meet a zero defect at ship quality goal
- Interact effectively with other developers, team leaders, architects, product managers, User Interface designers, testers and production engineers to improve software design and quality
- ​Hired and managed the development team​.
- Overswa implementation of multiple cloud based solutions,
supporting over 20,000 dealers around the world
- Designed and implemented software components - Supported and maintained existing products

Team Manager

Product Dev Manager (5 local engineers + 2 engineers in India)
- Set up features teams assigning appropriate tasks based on developers’ skills, career needs and long term goals.
- Planned multiple streams of work addressing features, defect backlogs and customer work prioritizing
- Liaised and worked with other component teams to plan and manage dependencies between features.
- Managed critical situations with customers
- Coached technical leaders on customer engagement and management

DevOps (5 local engineers + 4 engineers in Raleigh)
- Led and managed a team of 5 devops engineers
- Continued transformation around test and system automation
- Managed Continuous delivery operations with new features delivered
- Led transformation from Continuous delivery to Continuous deployment on cloud
- Defined strategy for system provisioning, test automation and reporting - Provided overall direction and guidance for DevOps teams
- Systems supported several thousand virtual machines running at once to handle CI and end user activities

Development manager

- Led the Level 3 support team in the mission of providing code fixes and resolving critical situations for customers
- Managed problem/defect queues and liaised with global teams to manage workload.
- Worked hands-on with complex technical issues around website authoring, workflowing, security, syndication (replication) and performance.
- Led daily scrum meetings to discuss customer issues, next steps and managed assignments.

Technical Support Team Lead

- Acquired skills on IBM Web Content Manager and Websphere portal to assist customers with issues around website authoring and rendering.
- Resolved issues around syndication (data replication) and performance across multi-server environments.
- Worked with critical situation managers and client representatives to provided technical guidance and code fixes.
- Performed analysis of system test scenarios including boundary test of large amount of data, 120 hour system long run
- Delivered system testing projects for several releases, IBM portal 6.0.1.2, 6.1, 6.1.0.1, 6.1.5, on target

Advisory Software Engineer

- Built and managed WCM test team with IBM China Development Lab for WCM function testing projects.
- Managed implementation WCM GUI automation framework and automation scripts.
- Developed “proof of concept” to ShenZhen City council for their eGovernment project and HuaWei
- Provided On-site support for local customers, Shanghai GM, Sinotrans, the Ministry of Land and Resources, the Ministry of Public Security, PetroChina
- Managed WCM GUI automation framework development based on Rational Function Tester 6.0 and automation scripts in XML development

Software Engineer/Team Lead

With over 20 years of IT experience and 8 years of leadership experience, I am a passionate and business-oriented Head of Engineering at Medirecords, Leading Cloud EHR & Patient Management System. 

My mission is to provide strategic leadership and management in the design and development of the major technical initiatives that support Medirecords' strategic business goals. I have proven experience in rapidly adapting to and implementing new technologies, standards, practices, and ideas.

I have a strong track record of delivering key initiatives and projects with high quality, consistently meeting timelines, while also maintaining a satisfied team and achieving a high retention rate.

taplio

The Battle

Damon Chen

Denny Ma

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?