PDF.ai

Founder

Testimonial

Cisco Systems

Senior Software Engineer

Bootstrapping

📚 PDF.ai: Chat with PDFs using AI
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Also, making Docsium.com and Supportman.io for fun

Damon Chen

Customer Service Specialist

SupportNinja

Customer Service Representative II

-Handled customer technical support requests via email and chat.
-In-depth knowledge of the client's software product, allowing us to answer customer questions.
-Assisted customers with application software and troubleshooting.

Technical Services Specialist

ClickFunnels

Technical Support Specialist

iQor

-Use the appropriate methods/tools to provide accurate, valid, and complete information.
-Handle customer complaints, offer appropriate solutions and alternatives in a timely manner, and follow up to ensure resolution.
-Create long-term relationships and trust with customer accounts by engaging in open and interactive communication.

Senior Customer Service Representative

Alorica

-Handle a wide range of customer comments, inquiries, and complaints politely and professionally.
-Help the team with policy and procedure interpretation, explanation, and enforcement.
- Ensuring the escalated calls are handled in a timely manner.

Expert Global Solutions (now Alorica)

Act as a point of contact, provide product/service information, answer questions, and accurately and efficiently resolve any emerging problems that our customer accounts may face thru phone call.

Customer Support Agent

Experienced customer and technical support specialist with a demonstrated history of working in the computer software industry. Skilled in Analytical Skills, Microsoft Excel, Customer Service, Communication, and Marketing.

taplio

The Battle

Damon Chen

Rachel Ann Pangilinan

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