WhiteWater Express Car Wash

General Manager

Finance

Helping people create a financial GPS so they can assess if they’re on target to reach their goals.

Finance Coach

Brandwatch

- Consistently surpassed renewal and growth goals, achieving 113% and 119% in Q2 and Q3 respectively, while meeting GRR team renewal targets each quarter since Q2 2022.
- Seamless transition of 60 clients, maintaining strong relationships and elevating team GRR by 20%

Customer Success Manager

TTI Success Insights

Value Added Associate

Certified Life Coach

SimpleBills

- Implemented 80 new clients between May and September 2021 – from first contact post sales to AM assignment.
- Owned client portfolio of $15M in Annual Contract Value
- Developed 15 Standard Operating Procedures bringing clarity and alignment to our internal teams.

Solution Account Manager

Senior Account Manager

SimpleBills is a complete utility management service that helps properties realize efficiencies with data-based decisions while providing residents a customer service experience you can be proud of.

Account Manager

Hartford Federal Credit Union

•	Provides professional customer service by identifying potential customers, initiating new accounts, and coordinating product demonstrations in collaboration with the Management Team.
•	Focus on continuous learning and development at the individual, team, and organizational levels by designing and deploying strategies, which will enhance people, processes, and performance.
•	Created strategic partnerships and gathered market information to gain a competitive advantage, leading to 20 new accounts by referral.

Business Development Manager

First Commons Bank, Newton Centre, MA

•	Lead audit operations and systems training which led to superior audit ratings and more knowledgeable team.
•	Received "Legendary Client Service" Award. 
•	Identified critical client needs through fostering strong client relationships and ongoing communications. 
•	Developed, trained and coached 5 new employees on the banking system.
•	Designed and facilitated learning programs to support performance processes.

Senior Client Service Representative

Antioch Waltham

•	Creatively collaborated with ministry team on development of curriculum. 
•	Identified emerging leaders and helped determine desired placement in ministry.

Youth Pastor/Ministry Intern

Bank of America

•	Accurately and efficiently completed 65 customer transactions daily.
•	Built trust with customers by effectively meeting their service needs.

Sales and Service Specialist

Passionate Customer Advocate Focused on Driving Customer-Centric Solutions

I have over 15 years of driving customer-centric solutions. From Banking to Customer Success I've carried this core value with me.

I've learned a lot over the last decade and a half, but something that's stuck with me is that we need to ask more questions. In my experience, when I hear a client tell me what they want, there's usually more to the story. By asking powerful questions I've been able to understand who, what, where and why in all these scenarios. It's not that I don't trust my customers, but I like to go the extra mile to truly understand what's led them to this solution.

Helping people is another core value - as an extravert it comes easily to me. Whether I'm training, presenting, coaching, or listening my objective is to help provide value. It's important that my customers know I am their catalytic resource to help them reach set out goals.

Dan Lathrop

UNC Health

Application Analyst

Kaiser Permanente

Advice Nurse

Valley Health - Page Memorial Hospital

• Assist administrator with day-to-day operational aspects of the surgical services while ensuring an ethical and safe environment that promotes high quality and efficient patient care. 
• Supervise the daily operations of operating room staff, maintain proper inventory of resources (supplies, trays, implants, etc.), manage the surgical schedule, and oversee a proper sterilization process. 
• Build and maintain meaningful relationships with staff members in the operating room, PACU, anesthesia, and surgeons. 
• Provide clinical guidance to nursing staff to increase efficient patient flow and quality of care. 
• Ensure appropriate decisions are made to meet service, quality, and utilization of resources. 
• Collaborate with administrator and physicians to meet key strategic objectives of efficiency, quality, and service.

Charge Nurse - Surgical Services/Infusion, EPIC (EHR)

Rockingham Memorial Hospital

• Manage and provide nursing care to patients that require open heart surgery requiring complex assessments, interventions, and levels of nursing vigilance.

Registered Nurse - Cardiothoracic Surgical Services, EPIC (EHR) 

• Delivered care to laboring women of term and preterm gestations and performed first or second assistant in cesarean sections. 
• Managed high risk obstetrical conditions including preeclampsia, gestational diabetes, and multiple fetuses by following doctors’ orders and hospital protocol. 
• Performed pre, intra, and post-operative care of patients undergoing cesarean section, rescue cerclage, cerclage removal, dilatation, and curettage. 
• Delivered appropriate interventions to newborns by reading and interpreting fetal heart rate monitoring. 
• Educated new parents on proper infant care such as vital signs, breastfeeding, and bathing. 
• Provided care for women and baby on administered medications, obtained specimens, and blood by heel ticks. 
• Performed routine physical assessments, initiated IV start, and provided IV therapy.

Registered Nurse PRN - Family Birthplace, EPIC (EHR)

• Provided surgical patients requiring a surgical procedure that requires moderate to complex assessments with perioperative care in recovery, procedure, and operating rooms. 
• Stocked operating rooms with sterile surgical equipment, linens, and supplies. 
• Developed and implemented nursing care plans for surgical patients while maintaining a high level of nursing vigilance. 
• Prepared patients for surgery by cleaning and disinfecting areas to be operated on.

Registered Nurse - Surgical Services (General OR), EPIC (EHR)

Winchester Medical Center

• Served on-call and checked on patients, administered medications, cleaned, fed patients, changed linens, and performed other duties as needed to ensure the proper health and fitness of patients was maintained. 
• Completed check of the health of the patient through observation of blood pressure, body temperature, patient history and symptoms. 
• Provided report of patient to the referred doctor and contacted proper authorities as needed with emergencies.

Registered Nurse PRN - Home Health, OASIS (EHR)

Sentara RMH Medical Center

• Created a discharge list in the EPIC playground operating system to improve physicians’ workflow in being able to view the number of patients served per shift.

Student Practicum EPIC Analyst 

Page Memorial Hospital

• Provided care for primarily adult patients before and after surgical procedures including patient education, pain management, case management, discharge planning, and other interventions to restore or maintain patients’ physical and psychosocial health.
• Attended to patients who are being treated with pharmaceuticals to manage illness.

LPN, Med-Sure/PCU, Meditech (EHR)

Strategic and analytical information systems professional with 18+ years of experience working in healthcare business and clinical operations. 

  Proven track record of quickly learning how to develop, test, maintain, install, and deploy Epic’s OpTime and Anesthesia modules along with providing support to related applications and technologies. 

  Calm and level-headed with the ability to function effectively in a fast-paced environment while meeting goals in a timely manner.
 
  Seeking an EPIC Optime/Anesthesia Analyst Role to continue my career within information systems working with internal and external customers to determine operational and clinical needs of an application to provide patients with the highest level of care.

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The Battle

Dan Lathrop

Becky P.

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