Danny Smith

Consultant

Armakuni

Pole Star EAM

Chief Operations Officer

Oyster®

Consultant - Remote Workplace Design & People Ops

Delocate (acquired by Oyster)

Principal Consultant

RED Academy

VP Technology

Global Curriculum Director, Technology

Lead Instructor

Ada. National College for Digital Skills

Curriculum Designer & Lecturer

CharlieHR

Senior Software Engineer

Sparta Global

I wore *a lot* of hats as we grew from a 3-employee startup to 80+ folks

All Sorts

Royal Air Force Air Cadets

Adjutant, Central Training Team, HQ RAFAC

COO & Consultant | Creating high-performance remote organisations 👨‍💻🌍

I work with leaders to intentionally design remote organisations & ways of working, laying the foundations for rapid scaling, long-term organisational health, and a globally distributed workforce.

I spent 2021 at Oyster, scaling their fully-remote (globally distributed) company from 14 to 500 people (and a $1bn valuation). Which was absolutely wild.

I work mostly at the intersection of system design, human behaviour, remote work & operations. I'm convinced that knowledge work has no borders and the "remote work revolution" has the power to make the world a fairer and more equal place for everyone. Globally distributed companies are the future.  And the remote workplace should be diverse, safe & supportive for all.

I talk about "Organisational Health" a lot because healthy orgs feel calm when ploughing through unknown waters at 1000mph and can operate on the edge of chaos without being chaotic: much better for our people, and our business. Since systemic health problems have a disproportionately large effect on distributed remote teams (and quickly compound with scale), I'm on a mission to help folks be more intentional about how they design & transform remote-first orgs.

➡️ Read more on this → https://danny.is/writing/organisational-health

I love meeting new folks, so hit me up if you wanna chat 🙂☎️

⎯⎯⎯⎯⎯

Wanna learn about remote best practices? 👇

· Oyster Reef → https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d
· Some tiny remote working tips → https://danny.is/remote

If you've read this far you *might* be interested to know...

· I've a sporadic sideline in personal coaching and team facilitation.
· I used to be a software engineer, but realised I have a much bigger impact when I help others do their thing better. And now that's my thing. (I still code, but just for fun.)
· Before that I was a blues musician. I still perform and jam lots: music has this weird ability to transcend language and cultural barriers.
· I'm a generalist. Obviously. Sorry not sorry.


In the past, my desire to "make work better for everyone" saw me doing:

· Education → curriculum design, learning design, teaching etc.
· Engineering process → DevOps, architecture etc
· Agile coaching & delivery process (SAFe still gives me nightmares).
· Design systems before they were hip.

Triggering conversations every day to boost !nnovation

🚀 Professional Overview
I'm a GTM generalist who built and exited a profitable remote work community pre-COVID. I transform early-stage initiatives into sustainable growth engines and excel at:

📈 Architecting Profitable Efficient Growth (PEG) frameworks rather than pursuing growth at all costs
🔄 Developing customer-first innovation strategies
🌐 Building efficient yet human-centric operations

💼 Leadership Experience
With 10+ years of leadership experience:

👥 Scaled CX operations at Airmeet from 0 to 32 team members
🚀 Led a lean but high-impact team at The Remote Life startup
🧠 Focus on building autonomous, efficient teams that deliver outsized results despite limited resources


📊 Performance & Metrics
While my ARR handled was modest, the critical metrics in our zero-to-one journey included:

⭐ 95% CSAT across 1000+ customers
💰 20% contribution to company revenue
🔒 Gross retention rate above 90%

My strength lies in building scalable frameworks that transform small numbers into strategic growth engines.

🧭 Leadership Style
As a generalist leader who thrives in chaos, I:

🏗️ Build autonomous teams through clear frameworks
📊 Prioritize profitable efficient growth over vanity metrics
🤝 Align cross-functional efforts toward common goals
⚙️ Combine manufacturing precision with startup agility
💡 Empower teams to innovate while maintaining strategic alignment


🎯 Client Success Strategy
My approach to client needs includes:

🌟 Implementing the 5S framework (Success, Support, Sales, Sentiment, Services)
🔄 Utilizing Winning by Design Bowtie methodology
📝 Creating proactive, data-driven playbooks that align product, marketing, and customer success
🔁 Establishing continuous feedback loops and adaptive strategies for consistent client satisfaction

Let's connect to discuss how I can help scale your customer operations while maintaining service excellence!

Nitin Pratap

taplio

The Battle

Danny Smith

Nitin Pratap

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?