Partnered with global brands including Dyson, HSBC, GSK & Accenture to design and transform customer and employee experiences at scale.

I design connected experiences the systems, journeys, and mechanisms that shape how customers and employees feel, behave, and stay loyal. My work blends experience strategy, service design, innovation, and transformation, bridging the worlds of customer and employee experience into one coherent operating model.

Across 15+ years, I’ve partnered with global brands including Dyson, HSBC, GSK, O2 Telefónica and Accenture, leading work that reimagined journeys, redesigned services, and built new experience-led ways of working. My sweet spot is solving fragmentation: connecting frontstage and backstage, culture and customer promise, digital and human touchpoints.

I’ve redesigned Dyson’s global EVP and experience system; built innovation incubators at HSBC and GSK; and helped O2 Telefónica become both #1 in mobile customer satisfaction and a Great Place to Work, proving that customer and employee experience rise together when the system behind them is coherent. I’ve led cross-functional journey redesign, prototyped new service experiences, shaped new operating models, and built capability programmes that shift teams from project thinking to experience-led delivery.

Organisations bring me in when they want to break out of service sameness, design experiences people actually feel, and turn strategy into something tangible. My approach is direct and practical: I challenge assumptions, connect the dots others miss, and help teams design experiences that move metrics and meaning.

What drives me is simple: building experiences with coherence where brand, behaviour, and experience finally align, and where the people using the system can feel the difference.

Danny Seals

I love the downtime while am looking for my next role...but man I get bored  
Next week, I’m doing something different and way more useful.

I am taking the day off from LinkedIn scrolling and maybe tiktok 👀

I'm hosting free coffee shop "office hours"  two days next week in Dubai

No charge, just bring a challenge you're working on and let’s jam together.

What I can help with:

𝗛𝗥 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: 
Strategy Design, Op model design moving your traditional HR to a people experience and People Product function 

𝗘𝗩𝗣 𝗮𝗻𝗱 𝗘𝗩𝗘 𝗥𝗲𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴
Crafting your EVP without the copy-paste consultant approach

𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 & 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆
How to actually do VOE that goes beyond 2 surveys a year

𝗫𝗗 𝗨𝗽𝗹𝗶𝗳𝘁
Designing a new customer or employee experience, be it onboarding, leadership, retail experience, moving your offer from service to experience 

𝗕𝗼𝘂𝗻𝗰𝗲 & 𝗕𝘂𝗶𝗹𝗱
External sparring partner for your ideas or challenge, someone to pressure-test what you're building

𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗹𝗲𝘃𝗲𝗹 𝘂𝗽𝘀
Building future capability of People functions, customer experience and innovation functions.

I've spent 15 year helping organizations design the future of work, new customer journeys and HR transformations so I have stories and learning to share

Right now, I have the time and energy to share it

If you're working on something in this space, let's grab a coffee .

Comment below or DM me, and I'll send you the booking link.

Ps your definitely buy your own coffee though

—-
📌 If you like this, you will love my newsletter 

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undefined undefined

Biomimicry Innovation

Behavioural Economics

Enterprise Design Thinking - Team Essentials for AI

Enterprise Design Thinking Co-Creator

Enterprise Design Thinking Practitioner

HUMAN-CENTRED SERVICE DESIGN

Invite only: Experience Design Masterclass

Google Analytics

Channels to Market 

Customer Centricity

Digital Culture 

Digital Imperative 

Organisational Agility 

Unlocking Data

Prince2 foundation 

TetraMap Facilitators

NLP Diploma

People Product | Culture Transformation | Employee Experience

I help innovation leaders, CX and EX directors, and HR professionals design experiences and innovation strategies that deliver measurable business and cultural impact.

With deep expertise in Customer Experience (CX), Employee Experience (EX), Service Design, Culture Transformation, and Human-Centered Design, I turn ambitious strategies into scalable realities.
Whether you're:

• Scaling Innovation Frameworks and Capability Building
• Redesigning digital or physical Customer and Employee Journeys
• Embedding Behavioral Science and Design Thinking methodologies
• Launching Venture Incubation initiatives or agile experiments (MVP Testing)

I provide practical, outcome-focused solutions that resonate across your organization and your customer base.

Specialties:
✅ Innovation Strategy and Operating Models
✅ CX & EX Strategy and Journey Mapping
✅ Behavioral Science & Human-Centered Design
✅ Service Design and Prototyping
✅ Culture Transformation and Organizational Change
✅ Agile Methodologies & Venture Incubation

If you're facing challenges with CX, EX, or scaling innovation... DM me lets have a chat.

Bi-weekly newsletter covering: People Experience/ Design Thinking / Experience Design / Strategy

KNOT Another Newsletter

The Insightful Innovator: How to Level Up Your Employee Experience" guides HR, EX and CX professionals in creating superior Services, Products, Interactions and Experience through Design Thinking and Service Design and System Thinking principles. 

This compass to HR's future gives you tools to build innovative people products and solutions

The Insightful Innovator: How to level up your Employee Experience: Using Design Thinking: A No-Nonsense Approach to Designing People-Centered Products, Services and Experience

The Digital Pack that unlocks the secret tactics to Designing Breakthrough People Products in HR, Employee Experience, Customer Experience and innovation

People Product OS

Speaking to the great minds of people experience, Innovation, design thinking and experience design

‎Mindchimp Podcast

Listening to stories is one of the oldest forms of learning there is and can leave us with profound memories and experiences that stand the test of time. Today, the medium through which stories are told might include digital resources and online...
Danny - 34:00

Thomas Junod & Danny Seals - Storytelling - LT20

Design and delivery of the employability workshops.

This workshop gives young adults the skill and behaviours required when coming into a working environment.
- cv work 
- interview techniques 
- public speaking/presentation skills

People & Culture Strategy | HR Transformation | People Product

Walid Ali

I rarely do a shoutout, but when I do... they get a picture and everything!!!

Three people who've genuinely made a difference lately be it in my timeline, or in the DMs or virtual coffees:

Daniel Bustamante 🥷🏻  
If you're building a newsletter his AI newsletter is pure gold. Every post is packed with actionable tips and an AI prompt you can actually use. No fluff, just value

Zoe Scaman 
In a world obsessed with keep it short, Zoe writes long form and absolutely smashes it, She breaks every rule about typical newsletter writing, and honestly, That's the reason I love it. Her writing is raw, real, and I've learned something from every single post. Proof that authenticity beats algorithm shout out to Ed for helping me reconnect with Zoe's work

Ed Mehmed 
The critical friend and sparring partner everyone needs, when my confidence hit a wall, or I am second guessing my thinking. Ed was there with the right perspective and the push forward I need be it on a virtual call or just in the DMs. If growth strategy is your world, seriously pay for his brain. Worth every penny.

Connect with them, follow them they will make your feed x10 better!

Check the comments

—-
📌 If you like this, you will love my newsletter 

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6 leaders, 5 completely different problems, All walked out a little clearer just from a coffee, a critical friend and some lived experience

Last week, I tried something simple.
I opened up Office Hours no slides, no prep, just me in a coffee shop with a spare chair…and my iPad and people showed up.

Leaders from all walk of life from Standard Chartered, Atlantis Resorts, Majid Al Futtaim, and a couple of scale-ups came with unique puzzles to crack from 

We covered

• New value proposition design
• Moving from HR to People experience and product 
• How to do continuous discovery and listening 
• Experience Strategy design

So am doing it again

I’ll be in a coffee shop on Tuesday and Friday and opening up a few more spots.

If you want a critical friend on your challenge, let me know in the comment and I’ll send over the link and location

PS....still no free coffee.

—-
📌 If you like this, you will love my newsletter 

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I just unlocked the vault, to the same tools I used to shift change and transformation at Dyson and GSK… and so on and now they’re yours

These are the same tactics behind millions in innovation, transformation, and CX wins at global companies.

These are the plays behind multi-million pound shifts in innovation, CX, and people and culture.

and now Im handing them to you for 𝗙𝗥𝗘𝗘

I’ve opened this up to early builders and once it’s full, it’s gone

If you want life time free access, drop me a 𝗗𝗠 or let me know in the 𝗖𝗼𝗺𝗺𝗲𝗻𝘁𝘀 and ill DM the access code

—-
📌 If you like this, you will love my newsletter 

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I’ve built a new writing habit, it’s pretty simple and one that helps me get through my writing blockers.
Here’s how you can use it 


𝗙𝗶𝗿𝘀𝘁 𝗜 𝘀𝗲𝘁 𝘂𝗽 𝗮 𝘃𝗲𝗿𝘆 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗚𝗣𝗧 𝗮𝗴𝗲𝗻𝘁 
One thats built on my manifesto, Obsidian notes, content and articles I’ve written and also lots of content I am yet to share yet on Design Thinking, Experience Design, CX, EX, Tourism and Destination Design.

𝗦𝗲𝗰𝗼𝗻𝗱 𝗜 𝘀𝗵𝗮𝗿𝗲 𝗺𝘆 𝟳𝟬%
I share with the agent an article I am writing for my newsletter, usually by this point i've already written around 70% This could be a pattern i've observed, a gap, an approach or a POV

𝗦𝗹𝗶𝗽 𝗼𝗻 𝘁𝗵𝗲 𝗠𝗲𝘁𝗮'𝘀
Next, I slip on these Ray-Ban  Meta  glasses and go for a walk, I fire up my ChatGPT agent in voice mode and then ask it to interview me as if am on a podcast. I then force it to ask me about the details, why it matters and anything am avoiding saying.


....Then I walk, until I feel I've been grilled enough 


Sometimes it’s around the block other times it walking past places like the Museum of the Future.

Honestly for a dyslexic it removes so much friction in the writing  process for me

Getting the steps in while you thinking and talking free up the mind and gives space for your ideas to breathe, something you cant always get sitting behind a desk.


While the Meta glasses are new the approach isn't 

I have always found value in a walk approach be its when leading teams in 121s, coaching conversations or brainstorming a challenge   everything always feels easier when you have fresh air

Give it a go, get outside and get some steps into your next challenge 121 or article can’t crack a challenge or a puzzle get outside 

(also if you live in Dubai, you have no excuses we have nice weather and even nicer things to look at)

—-
📌 If you like this, you will love my newsletter 

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No alternative text description for this image

The minutes at the end decide everything 
The ending decides the story they share
That story becomes the verdict

Many organisations overcook the time spent designing the start and middle of the journey, But then undercook how they say goodbye often missing the simple fact people don’t leave with the journey they leave with the ending

That feeling is 𝗘𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝘀𝗶𝗱𝘂𝗲.

It’s the aftertaste that forms the memory, and shapes the story they tell others

Did it 𝗳𝗲𝗲𝗹 𝗵𝘂𝗺𝗮𝗻 or transactional 
Did they 𝗳𝗲𝗲𝗹 𝘃𝗮𝗹𝘂𝗲𝗱 or processed 
Would they 𝗰𝗵𝗼𝗼𝘀𝗲 𝘆𝗼𝘂 again
Would they avoid you at all costs.

This Emotional Residue isn’t neutral it an 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗿𝗴𝗲 or an emotional scar

Bad ending cause 91% of customer to avoid repeat business 

Customers with awesome endings, spend 140% more post experience 

A great goodbye makes 45% more ex employees refer others 

So if you want loyalty, referrals, return visits don’t just end the
experience design it, give it the care and attention it’s needs
Make the 𝗳𝗶𝗻𝗮𝗹 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝗳𝗲𝗲𝗹 𝗹𝗶𝗸𝗲 𝗿𝗲𝗹𝗶𝗲𝗳, 𝗰𝗲𝗿𝘁𝗮𝗶𝗻𝘁𝘆, 𝗺𝗼𝗺𝗲𝗻𝘁𝘂𝗺, 𝗮𝗻𝗱 𝗰𝗮𝗿𝗲

Sheep follow best practice and give people an average and forgettable exit. 

Your goal is to be 𝗦𝗵𝗲𝗿𝗽𝗮, guide the ending make it smooth frictionless and memorable. 

Sherpas create ending that feels personal  and something you will recall in years to come 

My friend still remembers their Sherpas name from ten years ago when they claimed Everest… there a reason for that.

See the 𝗯𝗼𝗹𝗱 𝘄𝗼𝗿𝗱𝘀

Got a great goodbye or a horrific one let me know in the comments

—-
📌 If you like this, you will love my newsletter 

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Coffee Hours Update:

I have had a few folk cancel for coffee hours tomorrow so if you want to jam on a puzzle or challenge your working on drop me a DM and ill share the cal link with you 

Here's what I can help with:

𝗛𝗥 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: 
Strategy Design, Op model design moving your traditional HR to a people experience and People Product function 

𝗘𝗩𝗣 𝗮𝗻𝗱 𝗘𝗩𝗘 𝗥𝗲𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴
Crafting your EVP without the copy-paste consultant approach

𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 & 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆
How to actually do VOE that goes beyond 2 surveys a year

𝗫𝗗 𝗨𝗽𝗹𝗶𝗳𝘁
Designing a new customer or employee experience, be it onboarding, leadership, retail experience, moving your offer from service to experience 

𝗕𝗼𝘂𝗻𝗰𝗲 & 𝗕𝘂𝗶𝗹𝗱
External sparring partner for your ideas or challenge, someone to pressure-test what you're building

𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗹𝗲𝘃𝗲𝗹 𝘂𝗽𝘀
Building future capability of People functions, customer experience and innovation functions.

I've spent 15 year helping organizations design the future of work, new customer journeys and HR transformations so I have stories and learning to share

Right now, I have the time and energy to share it

If you're working on something in this space, let's grab a coffee .

Ps your definitely buy your own coffee though

If they wouldn’t kill your best idea… don’t work with them.

Let me explain 


The beer test is real and it’s one of the secrets to getting the right, people and the right strategy 

Most people ask boring questions.

Use these when hiring, partnering or building your core strategy team as a good gut check

They’ll save you months of wasted time and thousands in bad decisions.


𝗔𝗿𝗲 𝘁𝗵𝗲𝘆 𝗮 𝘁𝗵𝗶𝗻𝗸𝗲𝗿-𝗮𝗻𝗱-𝘁𝗮𝗹𝗸𝗲𝗿 𝗼𝗿 𝗮 𝘁𝗵𝗶𝗻𝗸𝗲𝗿-𝗮𝗻𝗱-𝗱𝗼𝗲𝗿? 
In other words, do they just come up with ideas and talk about them, or do they actually roll up their sleeves and put those ideas into action? Are industry is full of thinkers who have never actually done the thing, they have no actually real boots on the group experience of implementing their new approach, framework or strategy, You want someone who’s a deep thinker but can also execute in the real world.


𝗖𝗮𝗻 𝗜 𝗴𝗼 𝗼𝘂𝘁 𝗳𝗼𝗿 𝗮 𝗯𝗲𝗲𝗿 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝗺? 
It’s a great personal litmus test, If you’d enjoy hanging out casually, you’ll probably enjoy working together too. A lot of my best relationship with clients and stakeholders I also enjoy having a coffee or beer with. At the end of the day a good relationship is when both side can bring their full self to the table professional and personal.


𝗪𝗼𝘂𝗹𝗱 𝗜 𝘁𝗿𝘂𝘀𝘁 𝘁𝗵𝗲𝗺 𝘁𝗼 𝗹𝗼𝗼𝗸 𝗮𝗳𝘁𝗲𝗿 𝗺𝘆 𝗗𝗼𝗴? 
If you’d hand them the leash to your most beloved pet, that’s a huge sign of trust, it means you believe in their responsibility and care.


𝗪𝗼𝘂𝗹𝗱 𝘁𝗵𝗲𝘆 𝗸𝗶𝗹𝗹 𝘆𝗼𝘂𝗿 𝗯𝘂𝘁𝘁𝗲𝗿𝗳𝗹𝘆 𝗶𝗳 𝗻𝗲𝗲𝗱𝗲𝗱? 
The butterfly is your idea. The thing you’re emotionally attached to. This is the critical-friend test. Can they kill that idea early if it doesn’t make sense, is flawed, or is simply dumb? Too many bad ideas make it into the world because no one was willing to kill the butterfly when it mattered usually because it belonged to a friend. If they can’t challenge your ideas, they’ll protect your ego instead of the outcome.

What your most unconventional question?

Let me know down below, am a geek and love collecting questions

—-
📌 if you like this you will love my field notes here… ps you will also get some goodies worth over £7000 in value 

https://lnkd.in/gMfFqdD7

Anamaria Dorgo

Learning & Community Consultant | Building communities at Butter and L&D Shakers | Facilitator | Learning Experience Designer

I work on one thing: helping people learn from each other in ways that actually work.

I focus on Social Learning and Communities of Practice, and I’ve spent the past few years building and leading learning communities that have grown far larger (and more impactful) than I ever expected.

Over the last six years, I’ve grown L&D Shakers to 8,500+ members, turning it into one of the most active learning communities in our field. I also built the Butter Community from scratch, reaching more than 2,000 members in two years.

You'll usually find me tinkering with collaborative projects at the overlap between community + (learning) experience design + facilitation.
I prefer practical approaches over grand theories, and I care about creating environments where people share what they know, challenge each other, and make progress together.


At Adyen, I design learning infrastructures that accelerate knowledge sharing, skill building, and strengthen organisational capability. My aim is simple: make social learning a normal part of how work happens, not something extra.

Outside of Adyen, I work with organisations that want to build internal communities and learning experiences that stand on their own feet and support real learning, not surface-level engagement.

I support individuals and teams through mentoring and workshops, where I help them:
🌱 Build communities and collective learning spaces that last
🎨 Design and run learning experiences that spark curiosity and real conversation

Here’s how we can collaborate: 

🪄 Book a 1:1 mentoring session with me here:
https://calendly.com/handle-with-brain

🪄 Join my "Building Community from within NOcourse"—A 12-week community-building companion experience that throws out the traditional predefined content delivered by an expert and embraces a mix of right-on-time expert guidance, workshops, small group mentoring, and curated resources, all in the midst of the daily grind.
https://handlewithbrain.com/communitybuildingnocourse

🪄 Listen to Mapping Ties—A podcast where those who build internal employee communities share their stories and lessons learned: 
https://handlewithbrain.com/mapping-ties

🪄 Read IRrEGULAR LEtTER—my newsletter, which is my creative playground at the same time. 
https://anamariadorgo.substack.com/

🪄 Join L&D Shakers—A free, award-winning, global community of practice for over 8,500+ Learning and Development professionals: 
https://www.linkedin.com/groups/13770370

Building communities from within | Community Consultant | Learning Experience Designer | Facilitator

Handle with Brain is a learning and community consultancy sitting at the crossing between learning experience design, learning & engagement strategy, community building and strategic facilitation.

I cultivate and enable participatory experiences for individuals, teams and companies to untangle complexity, think differently and transform their challenges into opportunities.

Workshops, learning programs, communities of practice, learning strategy, learning events (hackathons, play days, innovation days, unconferences and more), employee engagement strategies, mentoring and consultancy. 

Solutions powered by people, for people, and with a sprinkle of pizzazz ✨
Designed with you, not for you.

Drop me a line at anamaria@handlewithbrain.com 

Anyone else feels that AI killed good writing?




Let me explain.

The experts claim writing is like a melody. 
It should have rhythm. 
First slow.
Then fast.
You mix punchy, short lines, with long scentences that go deeper into a point, and build on top of each other.

You use spaces between scentence.
Break the text down.
Make it easy to read. Or, easy to skim.


And now?
Something is shifting. Not slow. All at once.

——————————

Yoooooo! 😱 
Because why on Earth are all the posts here sounding like this?! 

This level of writing used to be unlocked by a few, while the rest of us were showing our inexperience by typing along those ugly, looooong paragraphs. Like this one.
Some went on to make a living out of teaching others to emulate the clean, slick, writing.

And then came AI…
And I can’t be the only one who cannot enjoy an interesting point anymore because it’s buried under the same writing style.
And all I can think about is “bummer, this is AI. What a shame!”

I find myself looking for the posts that look like someone vomited their thought in a post, because they probably did.
Desperately looking for a typo that signals a human hand rushed to make sense of the thoughts coming from their human brain and they had no time to break down scentences, find cool synonyms, or write things like “let me explain” or “then it dawn on me”.

Arrrggggg! 😩 It’s annoying because I used to like these polished posts than were easy to skim.
And now all I want to find is an impossible long paragraph so that when I read it I can imagine a passionate person talking to me, ideas scattered and all over the place, and they only use punctuation when they stop for a second to take on air. 


And I can’t be the only one. Right?! 🫠

I turn groups of people into communities that learn 🌱 Building Handle with Brain and L&D Shakers 🌱 Hosting Mapping Ties 🌱 Writing IRrEGULAR LEtTER

Someone please explain LinkedIn algorythm, because wdym there are L&D professionals here who don’t know about L&D SHAKERS yet? 😭

It’s *just* THE BEST L&D community out there. 



Ahhh…Nevermind. What do I know? 🤷‍♀️

I don't know how else to say this, so here it comes.
If you're an L&D practitioner, you NEED to watch this. Must watch. Mandatory.

If you're still wondering what learning will look like in the 'age of AI',  Andy Matuschak's talk at UC San Diego Design Lab lays out a vision, and it's the sweetest treat! 🍬 


He's basically saying: the best learning doesn’t start with courses or content.
It starts with doing something that actually matters to you.

When people talk about the most rewarding, high-growth periods of their lives, a pattern emerges: they learned a lot, but learning wasn’t the point. Instead, they were immersed in some activity with personal meaning.

Why can’t we learn everything by “just diving in”?
Why does most learning in organisations do the opposite? We pause work, send people to training, and hope the knowledge sticks. 


Andy thinks we don’t need to choose between “just dive in” learning and structured instruction.

Using a fantastic example, he argues we need both at the same time: 
Real projects people care about + 
the right guidance and explanations + 
practice woven into the work itself = learning


He lays out a world in which AI helps with this, not as a simple chatbot tutor in a box, but as something that supports people while they’re actually doing the thing, helps knowledge stick, and connects them to real communities of practice. 😍 


The goal isn’t to teach more efficiently.
It’s to help people PARTICIPATE FOR REAL, grow their capability over time, and feel changed by what they learn.


The best thing I've seen in months! 
Years?

Anyway, here it is: https://lnkd.in/e89ritsd



Share it with your work bestie, community, manager, best friend, learning-obsessed cat. Do what you have to do, but don't gatekeep this one.

How to know when you are truly a part of a community:



When you don’t care about the topic of the next meetup. You know that no matter what happens, you’ll have a meaningful time. 


You want to be in the room for the people.

I had fun putting this together and help Sejaal Tilwani keep the newsletter publishing streak 👏 

Aaaaand, I could have never done it alone. 
So I’ve reached out to amazing community members to help me write useful newsletters while she’s taking a well deserved break.


In spotlight we've got our very own Klara Hermesz talking about the importance of experimentation and courage in AI up-skilling:

🧠 The hardest part isn’t learning prompts, it’s being okay with feeling clumsy and not good at something for a while.

🧠 Courses and videos help, but confidence really comes from clicking around, trying things, and seeing what happens in a safe space.

🧠 When learning is built around real problems, shared experiments, and permission to mess up, people actually start using AI in their day-to-day work.



I've also curated some interesting resources as well:
💡 4 reports that examine how the rapid rise of generative AI intersects with human behaviour by BIT

💡 A conversation on how to build Change Champions (yes, including AI) with Lata Hamilton and Mapping Ties

💡 A playbook on blended learning strategies from Maestro Learning

💡 A past event recording on practical advice to become a strategic business partner with Jess Almlie and Saad Qureshi

💡 And 9 must-read behavioural science papers from 2025 from Matt Furness



Anyway, lots more discover, have a look here: https://lnkd.in/eH4TSen8

Byyyeee 🫶

What parts of an organization can we actually design on purpose?

Either/Org community has been gathering real examples of organizational design choices from all kinds of workplaces, from big companies to nonprofits, to figure out what decisions and patterns people can shape intentionally.

They’ve organized these into categories and questions that help leaders think creatively about how work gets done, how people interact, how teams are structured, and how meaning and behavior emerge.

It’s less about a rigid model and more about a toolbox of possibilities that people can use when they’re designing or changing how their organization works.

All the examples are neatly organised in this Notion wiki: 
https://lnkd.in/esFYb6nw
How pretty is thiiiiiis? 😍 

The article I linked below emphasizes that these design choices evolve as organizations grow and change. So the work of workplace designers should also be iterative: experiments, feedback loops, and adjustments become core parts of how learning and culture grow together. 🌱 


Great read, Stephanie Gioia 👏 
https://lnkd.in/eBKpgivc

I always give this example when people ask me about intentional community value creation streams.

😍 Community Coaches team up to offer free coaching to community members. 
❤️ In exchange, community members thabk the coach by making a small donation to Save the Children International.

It’s a flywheel of good deeds in a crazy world. 

 

And today, the fantastic project team launched the 9th (!!!) edition of Coaching for L&D 9th 🚀



👀 What is this? 
Coaching for L&D is a non-profit project, run voluntarily by the L&D SHAKERS community members, offering “pay it forward” coaching sessions to any L&D professional needing support in identifying the direction they want to go next.

Our Coaches are offering professional coaching sessions exclusively for the L&D Shakers community. These create a supportive space for connecting, reflecting, and exploring professional challenges together.


👀 How does it work? 

1️⃣  Head over to the Notion page:
https://lnkd.in/eSvAAEx6
2️⃣  Check out the coaches profile and choose the one that aligns with you
3️⃣ Book the session directly with your coach through their booking link
4️⃣  Fill out the intake form
5️⃣ Have your session
6️⃣ Donate to Save the Children: https://lnkd.in/edgkEeMG

♻️ Repeat as many times as you like until the 30th of April 2026!


Our love and gratitude go out to our Coaches, as always: 
Aditya Chothani  
Daria Rudnik  
Dinara Domingo
Hazel Brinkworth  
Ilkem Kayican Dipcin  
Irina Alexandra  
Jaro Pichel  
Jennifer Stringer, ACC  
Lucica Ibanescu - Coach  
Mildred Fischli  
Monika Fussek  
Susan (McGee) Ellis  
Tania Timkova, ACC ICF  

💛  Thank you for your generosity! 

And to our fantastic project team for making this all possible: Daisy Hilbrands ACC ICF, Brendan Rice , Irina Mihaela Pilsu and Pauline Leung  — THANK YOU! 🥰

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