Rolls-Royce

- Led transformation from a low-performing Scrum team to a highly collaborative, performing team using Kanban.
- Product Owner and Agile Coach of two Software teams developing a Data Platform for the business, initially focusing on maximising engine availability which has currently saved over £9 million for the customer. Created roadmaps and led stakeholder reviews to maintain alignment across teams.
- Coached the team to use a Minimum Viable Product approach in line with the Lean Startup methodology. This resulted in delivering a bespoke software solution in 4 months which saves £70k/year and reduces the manufacturing time of a component by 12%.
- Supporting the wider business adopt a more agile approach to product development, facilitating workshops, writing strategy documents and coaching teams in their transformation.
- Qualified Professional Scrum Master and trained SAFe Practitioner.

Agile Delivery Lead

- Technically lead three component teams through New Product Introduction - developing the component method of manufacture and managing the technical risk.
- Managing the programme management for those components, updating project plans (P6), technical risk burndown using PFMEAs and being accountable for delivery of the production technical packages.
- Specialised in Design for Manufacture - balancing the Design ideals against realistic Manufacturing considerations to meet delivery commitments.
- Responsible for building the team. Hiring, performance management, personal development and coaching.
- Built a culture of continuous improvement, hosting retrospectives to reflect and learn from mistakes before the components went into production. Applied Lean Manufacturing and Six Sigma principles such as value stream mapping and statistical process control to reduce waste and variation within our manufacturing methods, improving quality and delivery.

Manufacturing Engineering Technical Lead

- Responsible for managing the existing components through manufacture including managing non-conformance and reworks to maintain Design intent.
- Co-ordinated and led major design improvements with stress, thermal and materials engineers as we re-introduced components into manufacture. Reduced non-conformance by over 50% through these improvements.
- Managed operations stakeholders as the primary contact for Engineering as we balanced the risk of progressing with manufacture vs performing detailed analysis on defects. Strong communicator.
- Lean Six Sigma Green Belt Attained.

Mechanical Design Engineer

Blueprint Leadership Academy

- Coached clients of Small-Medium Enterprises on Transformational Change and business development. Specialised in getting the leaders to empower their teams to achieve ambitious outcomes.
- Focused on setting meaningful goals, using OKRs and aligning the team to collaborate together to achieve them. Supported the planning and execution of these goals through workshops and coaching.
- Devised a goal-setting planner, now available on Amazon.co.uk to help others set personal goals and track progress.

Leadership Consultant

BAE Systems

Spent 4 months on placement in Mechanical Engineering Support. This involved producing solutions to problems with the product. Skills used include; Problem Solving, Engineering Design, Mathematical Analysis and Report Writing.

My second placement on the GDF was in Cost Engineering began in January 2013 and involved working on the bid process for various projects and pricing the labour within the business.

GDF Engineer

Worked as a design engineer as part of the High Integrity Pressure Vessels team within the Nuclear Marine sector. Assisted in the design of a number of components, writing technical reports, working on the design and manufacture of the pressure vessel following ASME codes III and VIII. Techniques used included Design for Assembly/Manufacture, TRIZ and Failure Mode and Effects Analysis. SC Security Clearance attained.

Over my time in the Engineering sector, I have witnessed many examples of both good and bad leadership. In 2021, I started working with clients to help improve their leadership, based on empowering team members with effective goal setting, determining where they decide to focus their efforts and developing a framework to support others to get higher performance.

My background, working in some of the best engineering firms in the world, has given me great exposure to "Operational Excellence" - which is what I can work with you to achieve. Operational excellence is the perfect balance of People, Process and Purpose. I have the tools to help you with all three!

People are at the heart of any good business, but you need to get the right ones, develop them and keep them around. I can help you preparing for interviewing new employees, empowering them to love their role and develop them so they can be at their best more often.

Process is often overlooked in leadership, but a great leader understands their outputs and helps their team by removing obstacles so they can deliver. Are your team bogged down or have inconsistent ways of working, with limited tangible results? I am experienced in Agile, Scrum, Lean, Six Sigma, Quality Management Systems and more to help you fix these problems.

Finally, purpose! Tell your team what you need to achieve and let them figure out how to get there. I can help with goal setting, planning for the future and delivering the mission to your team. Without understanding purpose, your team will never be able to reach high performance.

If your organisation is struggling to develop a high performing culture, get in touch and let me help you achieve your goals.

Dan Webb

Worldpay

Account Management and Business Development in B2B field

Working with new and existing customers to improve card acceptance solutions

Managing sales process with customers and onboarding queries with internal teams for a seamless transition 

Looking after corporate clients from £1 million to £13 million turnover

Creating bespoke payment solutions for businesses requirements

Building my network and working closely with the bank and partners is an integral part of my role

Corporate Sales Director

• Generating myself appointments both telephony and to face to face to discuss the customers’ requirements, from a mixture of cold and warm lead sources
• Maintaining and managing my own diary, allowing travel time, time to pitch and complete sales
• Identifying the customers needs and finding a solution to the requirement they have, persuading and negotiating to get the best outcome and deal
• Creating a new pipeline of customers for future sales opportunities, identifying contract end dates, and arranging a call back allowing a constant flow of customers for future sales
• Working with lead source providers to bring in higher quality warm leads increasing the volume of sales and higher lead conversion %
• Working to and overachieving on KPI’s including but not limited to active time, conversion, sales volume, sales value

Regional Business Manager

First Payment Merchant Services

Business Development Manager

Handpicked to be part of a new business strategy targeting higher sales, conversion and value, based on my proven and consistent sales performance; including sales volume, value and KPIs – On the new telesales team where the role changed to work with qualified leads and saw previous targets increasing by as much as 50-60% from my previous role
• Specialising in closing sales with efficiency and completing the applications with attention to detail and accuracy to maximise the number of sales being achieved and minimising the amount of time needed for admin and resolving queried and incomplete applications
• A key part of the role is working as part of a team with the qualification agents and boarding team to make the customer journey as smooth as possible
• Continuing to maintain a good working pipeline for future sales and keeping time available for same day sales, meaning I had to adapt to manage my time even more wisely to maximise sales achieved
• Managing and working with my customer portfolio to add additional and extra value with new products to their business, alongside working with the new leads to gain new customers

Senior Sales Executive

Working with a mix of warm leads (Aggregator comparison site) and cold leads and speaking to customers to find the right solutions to their businesses card processing requirements
• Overcoming objections from to generate sales opportunities for myself and closing the opportunities that I generated into sales
• Working with the boarding team as part of a team to get applications which have been queried or incomplete resolved as quickly as possible and boarded
• Maintaining a working pipeline for future sales detailing information for potential future sales including contract end dates

Telesales Outbound

• Speaking with customers to generate interest including both outbound cold and inbound warm leads to generate appointments and sales opportunities for both telesales and field sales representatives
• Working on my own and maintaining a pipeline of my customers both new and old and including following up on offers that are being considered
• Working as a member of a team with both the field and telesales colleagues to gain maximum sales opportunity and achieve my sales targets
• Working with my colleagues to come across the best ways of dealing with situations and offering help to the colleagues who needed the help

Sales Support Executive

• Working in a department which undertook a rapid expansion and increase to its responsibilities which included an improvement in and increase the quality of the company’s sales staff
• As well as working with them to continue training and coaching which was needed for the staff who needed extra coaching

Quality Assurance Specialist

Morrisons

• I looked after the stock control including maximising sales and decrease over stocks and wasted products which lead to an increase in sales

Night Assistant

Sales Assistant

• Working as a team leader I had to motivate and manage my team to get the maximum from them, working with them to improve the productivity and coach them into taking on new responsibilities
• I had to manage staff levels and holiday cover so that the department was never short and was always staffed
• Selected by the Regional manager to be seconded to undertake new store refurbishments and refits

Team Leader

Imperial Tobacco EU

• Working mainly as an assistance to the engineers to get machines that had just been moved to the factory up and running and driving down the waste % and increasing product quality significantly
• Instrumental in the production and implementation of a new innovative product, working hands on to make sure the quality of the product was kept up to a company’s high standard
• Using my attention to detail to work with the Engineers and learn skills about the job above my role and diagnose issues before calling for assistance

Machine Operator

Experienced corporate business account and development director with an demonstrated extensive history of working in the merchant services, financial and banking sectors. 

Forming relationships with new customers and partners to improve card acceptance solutions and creating bespoke payment solutions for businesses requirements.

Managing sales process with clients and onboarding queries with internal teams for a seamless transition. 

Building my network and working closely with the bank and partners.

Skilled in Account Management, Solution Sales, Relationship Building, Customer Service, Cold Calling, Business Development, and Business-to-Business (B2B).

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The Battle

Dan Webb

Matthew Fox-Smith

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