Fractionals United

Fractionals United is the largest global community for Fractional Leaders.

It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.

Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business.

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Helping Product Manager become better at their craft of choice.

Product Management Mentor

Grow Products

🤝 How can I help you?
I help SaaS Founders accelerate slow-growing Products 
with better User Experience, Product Led Growth and Go-To-Market Strategies.

⭐⭐⭐⭐⭐
"Darpan, Wow! Thank you for taking the time to read through and provide that feedback. I really appreciate it."
- Ashley Alexander, Co-Founder, Arkeo AI

Founder

Invested in 10+ early-stage startups across various sectors, 
including Education, e-commerce, SaaS and Electric Vehicles

Angel Investor

Architech

At Telus (Architech's client), I led the charge in redefining B2B segment’s conversion and retention strategy, orchestrating a cross-functional effort across design, content management, and analytics teams. Our focus on growth experimentation and customer journey optimization resulted in:

✅ Doubled conversion rates by integrating advanced customer journey mapping and A/B testing frameworks.
✅ Boosted clickthrough rates by 50% on critical landing pages, refining call-to-actions, and streamlining the customer journey to enhance user engagement and satisfaction.

⭐⭐⭐⭐⭐
"It's been awesome working with you - you have a great ability to understand some of the fairly complex ecosystems and projects that we've undertaken, allowing you to support and manage those projects. You've been extremely fun and pleasant to work with and have always done a great job protecting the time of team members."
- Rob Walker ,Manager, Experience Design

⭐⭐⭐⭐⭐
"Darpan has been an excellent and extremely efficient team lead for the Optimization squad.  He clearly knows how to motivate and get the best out of team members, puts in very apparent care and attention into the work, and consistently provides valuable insights and ideas." 
- Jean-Sébastien Côté telus, Senior Content Producer

Senior Product Manager

As the Senior Product Manager at Architech, I spearheaded the vision and strategy for our digital platform across major cloud environments, including Azure, AWS, and GCP, with a keen focus on DevSecOps and design systems. My leadership across DevSecOps, Design, and Frontend teams led to:

✅ A 25% increase in profit margins through the strategic application of DevSecOps and design systems, responding proactively to customer feedback.
✅ 50% higher DevSecOps efficiency, achieving a more agile and secure development lifecycle.
✅ Enhanced productivity by 20% for our designers and developers, implementing tools like Figma and Storybook to facilitate collaborative design and streamline workflows.

Product Manager

FutureVault

In my role as Senior Product Manager at FutureVault Inc, I orchestrated the strategy for three key Finance SaaS products, leading product owners through the journey from ideation to market launch. Our collaborative efforts with sales, marketing, and customer success teams culminated in:

✅ 75% revenue growth by implementing 10 significant features annually, informed by rigorous market analysis and user feedback.
✅ Expanded our daily active users from 1,000 to 60,000, thanks to targeted new user segment strategies and feature development based on comprehensive competitive analysis and deep customer insights.
✅ Maintained a customer retention rate above 75%, driven by a relentless focus on user-centric product enhancements.
✅ Led segment expansion by 3x in 2 years by driving automation at scale with machine learning (ML/AI) features for document management.

As the pioneering Product Manager for FutureVault's suite of finance SaaS platforms, I led a global team of 20 through the product lifecycle, from ideation to market introduction. Our collaboration across sales, marketing, and customer success achieved:

✅ A 15% increase in NPS within 9 months, following a comprehensive user experience overhaul.
✅ 25% faster team velocity by adopting React Native, significantly enhancing our cross-platform development capabilities and market responsiveness.
✅ Improved financial advisor efficiency by 75% in 1 year by building an experimental machine learning (ML/AI) model for financial document labelling and filing.

Stellar

My tenure at Stellar Group was marked by leadership in developing HRIS products, from payroll to performance management, for 4,000 users. Key achievements include:

✅ Expanding the product owner team fivefold, establishing a foundation of excellence and continuous learning.
✅ Reducing software maintenance costs by 25% and cutting HR operational expenses by 40% annually through strategic cost-benefit analyses and the introduction of electronic recruitment software, significantly improving operational efficiency and product quality.

⭐⭐⭐⭐⭐
"You consistently go above and beyond. Thanks Darpan"
- Tennille Moisel, General Manager

⭐⭐⭐⭐⭐
"I would also like to acknowledge Darpan for his commitment, dedication and hard work. You have certainly gone the extra mile and I would like to acknowledge your significant contribution."
- Farid Jarrar, Chief Information Officer

⭐⭐⭐⭐⭐
"Darpan, Thank you for your hard work and dedication, it is a pleasure having you as a part of the team. Keep up the great work."
- Scott Walsh, General Manager

✅ Boosted company revenue through a $25 million PCI-compliant contract.
✅ Cut outage response time by 75%, and reduced system issues by 20%, while leading a 5-person engineering team focused on business continuity.

Software Service Delivery Coordinator

✅ Revamped Software support for 130 employees and 200 workstations.
✅ Saved the centre $170,000 annually and slashing incident evidence collection and escalation times to 10 seconds and 5 minutes, respectively

Software Service Delivery Associate

Brisbane City Council

✅ Developed a financial and statistical reporting system using web technologies.
✅ Achieved a 90% boost in report accuracy across 27 regional councils by centralizing data.

Fullstack Developer

📢 SaaS Founders: Are These Problems Killing Your Growth?
❌ Painful User Churn: New users sign up then vanish, stalling your growth
❌ Endless Complaints: Your product feels too complex for users to love
❌ Wasted Resources: You pour money into features that fail to deliver results
❌ Investor Pressure: Expectations mount, and confidence fades

🚀 The Solution You Need, Right Now
I'm Darpan—your Product Growth Partner who turns struggling SaaS products into market leaders.

✅ How I Create Success Stories:
User Experience Magic: I simplify onboarding and remove friction points that drive users away
Product-Led Growth: I unlock your product's natural ability to drive retention and revenue
Strategic Go-To-Market: I position your product to stand out in crowded markets

🏆 Real Results (Not Just Promises):
Scaled products from 1,000 to 60,000+ Daily Active Users (60× growth in 2 years)
Boosted SaaS revenues from $100K to $1M+ ARR
Increased conversion rates by 100% with smart UX improvements
Launched 100+ successful features that users actually want
Delivered growth across Fintech, eCommerce, Education, Government, Telecom, and Logistics

🔥 Stop hoping for growth. Let's engineer it together.
📩 DM me to discuss how we can scale your SaaS product.

🧠 Additional Skills:
Product Led Growth and Go-To-Market Strategies, Market Research, User Experience UX, Analytics and Metrics, Sales Funnel Optimization, A/B Testing

Darpan Dadhaniya

Provide strategic and thought leadership to Tier 1 client accounts, ensuring their success, satisfaction, and long-term growth.
Proactively manage client projects and engagements, tracking milestones and deliverables to ensure efficient execution and desired outcomes.
Develop and execute effective account strategies, identifying opportunities for renewal and expansion to maximize client value.
Optimize resource allocation, ensuring the right expertise is assigned to projects and tasks are efficiently managed.
Foster a client-centric culture by documenting interactions, tracking client satisfaction, and promoting knowledge sharing.
Drive client happiness and success through proactive communication, collaboration, and problem-solving.
Provide strategic guidance and support to clients, leveraging industry knowledge and expertise.
Identify growth opportunities and drive revenue by understanding client needs and proposing innovative solutions.
Build and maintain strong relationships with key stakeholders, becoming a trusted advisor and strategic partner.

Client Success Manager

TOPAZ 

Products worked for – Unified Communications, Audio & Video Solutions, Mobility Enhancement & Workforce Management, Contact Center as a Service (CCaaS), Unified Communication as a Service(UCaaS), Cloud Contact Centers, POS Systems, and Call Accounting Software (B2B SaaS),Topaz CRM Connector, OneContact CRA. Conceived standard systems, best practices, methodologies, processes, and procedures so that offered services and operations models are aligned with business strategy, defined outcomes, and risk avoidance measures
Renewals processing, working with Avaya to deliver accurate quotes to clients promptly. Consolidate contract termination list and work with client-side for recovery actions. 
Catered to customers with regards to their Networking and Cyber Security requirements like Alcatel Lucent, Fortinet.
Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Managing relationships with potential clients and partners with end-to-end responsibility that included understanding requirements, responding to Request For Proposal (RFP) in coordination with a solution and delivery teams
Maintaining accountability within assigned accounts to ensure a high level of customer satisfaction. Educate customers about new products/solutions, positioning, and business value for their existing infrastructure
Focused efforts to grow business in emerging technology areas and new markets providing inputs to sales business units in regards to pricing, new products, delivery schedules, and merchandising techniques of competitors
Liaison with project delivery and infrastructure team regularly to ensure that the support tickets raised by the clients are addressed and resolved on time as per the SLA in the maintenance contract.
Create and share annual maintenance contracts, define the SLAs, s with the client, and work closely with the clients to ensure that the contracts are signed on time.

Customer Success Manager

Mindtree Ltd.

Worked with Cisco core team to formulate and document business requirements 
Created user and training documents, and conducted formal training sessions for the new joiners 
Acted as a central reference and information source or VMware, providing guidance and assistance in the project's decision-making process. Managing relationships with potential clients and partners with end-to-end responsibility that included understanding requirements, responding to Request for Proposal (RFP) in coordination with solution and delivery
Reviewing test plans with design teams, Document, track, & communicate test plans, test results, analysis using test management tool and track defects on defining processes and the metrics that serve as a benchmark for zero bug product delivery as per SLAs; analyze data from the previous releases for continuous improvement 
Managing relationships with potential clients and partners with end-to-end responsibility that included understanding requirements, responding to Request for Proposal (RFP) in coordination with solution and delivery.
Onsite Clients - CISCO 
Brief Overview: Validation of VNIC drivers for Cisco’s VIC adapters 
Windows, Linux, Citrix, and VMware on CISCO’s UCSM blade server with the release of new firmware and management software in Storage Area Network (SAN).SAN setup includes Cisco Servers, Cisco FC/FCoE Switches, and Storage arrays from NetApp, EMC, and Hitachi. 
Role: Project Coordinator / Manual Tester
Onsite Client - Microsoft
Role: Project Coordinator / Senior Lead Tester
Perform regression, load, and functional/performance testing on dozens of applications using both automated and manual testing methods. Find, document, and report bugs, errors, interoperability flaws, and other issues within Microsoft's software applications like Azure Cis and StorSimple. Promote all-new Microsoft products especially the new cloud-based. Ensure that the customer is all settled about the product and has everything that he or she needs

Client Services Specialist

Mphasis

Designed the test cases to highlight test configuration details and send the same to onsite team for approval
Prepared the test bed by deploying the OS, management packs, application software for sanity testing
Initiate the data integrity tests on all configurations
Collect & analyze the logs generated
Send daily and weekly updates to the team and the client
Zoning, LUN masking, prepare system by installing OS through SAN or local installation
Setup the hardware lab as per the qualification requirement
Prepare the test metrics like defect age, defect response time
Complete understanding of STLC
Preparation of Closure Report and monthly progress report for each major release
Prepare and present Programmer Monthly Review Meeting Data
Perform “Causal Analysis – Post-Release Analysis” report , Trend Analysis of Productivity, Effort Variance & Defect Detecting Efficiency
Design test cases for new functional specifications and test planning
Submit defects using tools like Quix and update the test results in Quality Centre
Liaison with the HP US development team to understand the issues and resolve them
Keeping track of all the testing metrics including the defects raised and no of test cases executed

Delivery Software Engineer

IT professional with over nine years of experience in Customer Success/Retention and Account Management for IT with core expertise in creating scope documents, proposals, renewals, and plans; resources identification and timely allocation; reporting to stakeholders; vendor/partner management. Involved in the focused efforts to grow business in emerging technology areas and new markets providing inputs to sales business units in regards to pricing, new products, delivery schedules, and merchandising techniques of competitors
Worked with Microsoft, Cisco, HP, Avaya, and their customer teams to ensure the partners are set up for success.
Proficient in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation, and selection of various businesses. In charge of assigned teams career development & training and staff appraisals. Support HR Dept. in contract-associated talent acquisitions and hiring formalities.
Own and manage end-to-end requirements for new projects/tenders. Prepare and submit proposals in liaison with relevant internal and external legal; compliance; finance and higher management

I rely on my ability to build exceptional rapport with people, develop successful professional relationships, along with my team spirit, my dynamism, my high competence, my eagerness to continue learning, and my strong will to reach desired objectives.

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The Battle

Darpan Dadhaniya

Drishya N.

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