2buy2

Building and leading the Digital Experience Team to create world-class procurement products and services online. Overseeing the IT department and strategies that enable business to happen.

Head of IT and Digital Experience

Darren Kilford

Working with great clients on website designs and implementations, video productions, and various print media.

Freelance Designer and IT Consultant

AM Consultancy Ltd

Web Designer and Developer

ValueMetrix

Heading up communications and technology strategies at ValueMetrix.

Director

Freedom Media Jersey

Web & Technologies

Price Waterhouse Coopers

From supporting end users to installation of servers and networks and everything in between.

Senior IT Administrator

Head of IT and Marketing & Digital Experience at 2buy2

Experienced Entrepreneur and  Information Technology & Business Consultant with a demonstrated history of working in the design, finance and charity industries. Skilled in design, web development, digital marketing strategy and business start-up & growth. Leading information technology professional with a passion for communication and helping startups and business leaders grow to their full potential.

Which?

Resourcing Business Partner

An experienced recruiter managing the full recruitment cycle from hiring manager briefing, copy writing to onboarding and everything in between including assessment design and candidate sourcing.

Delivers an assortment of roles from entry level volume recruitment to Head of functions with a focus on direct hiring. Builds great working relationships with a variety of stakeholders and isn’t afraid to challenge when necessary.

Highly organised with the ability to manage multiple roles always ensuring we provide a first class candidate experience.

Relishes the opportunity to demonstrate creativity. Experienced in employer branding and content writing for social media. 

Main Duties
•	To help Which? to attract, recruit and keep talented people who share our values and want to be consumer champions. 
•	Take the lead on employee engagement, development and remuneration, organisation design and employee relations, health and wellbeing
•	work hard to create the best possible workplace experience for everyone at Which?
•	core focus is partnering with the commercial teams to manage the attraction and selection of a variety of roles across the commercial areas including volume recruitment, legal services, apprenticeships and more

Responsibilities include:
•	Delivery of a direct sourcing service for commercial roles
•	Building strong, collaborative relationships with managers and the People Team
•	Increasing the capability of the hiring manager community
•	Creating innovative resourcing campaigns to attract suitable candidates (active and passive) through direct sources particularly via social media
•	Providing selection and assessment advice and support in the form of interview, assessment centres and testing
•	Ensuring a consistently positive candidate experience and raise awareness of our employer brand
•	Flexibility to also support other business areas and undertake resourcing projects

Talent Acquisition Specialist

Responsibility for delivering an effective, proactive, and values-based Recruitment/Human Resources Advisor function to the whole of the company, supporting 80+ employees. 
•	Proactively responsible for managing all recruitment projects and onboarding activities for the company including coordination, planning, and scheduling within a fast-paced environment 
•	Ensures the organisation effectively fulfills its obligations and commitment to diversity and equality of opportunity
•	Collaborates with hiring managers/directors to review business needs and plan individual recruitment campaigns 
•	Works with managers on selection process to attract, recruit and retain the right employees first time, with the right attitude, company values and skills to reduce staff attrition
•	Ensures the business attracts the best candidates in the most cost efficient and effective way through formulating appropriate recruitment activities and campaigns
•	Responsible for writing, reviewing, and developing job descriptions, interview questions, evaluation documents and designing marking matrices for individual roles
•	Preparing / placing advertisements using the correct platforms (LinkedIn, job boards, social media, agencies) and reviews/manages the statistics of each platform for effective recruitment
•	Participate in selection activities; including completing all relevant paperwork
•	Positively liaises with all candidates throughout the process including issuing offer and decline letters and agreeing start dates
•	Negotiates effective contracts and costings; and builds professional working relationships with relevant Recruitment Agencies, as required
•	Accountable for supporting the Management Team when dealing with HR Matters, coaching, and developing Manager’s competences in this area; ensuring the business strategic and operational plans are being met. Providing professional/expert and insightful advice, which is pragmatic and valued, which empowers Managers to handle employee issues

Recruitment Coordinator/Human Resources

Orangebox

Reported to the HR Manager and Operations Director, with full responsibility for the HR function of 600+ employees across the UK, Europe, America, and Asia for the following departments: - Supply and Procurement, Marketing, Business systems and IT, Transport, Maintenance, Design, Finance, Production (across two sites), Sales UK, Corporate Sales Support, Customer Services
•	Provide support, training, ongoing coaching, advice and guidance for Line Managers / Team Leaders and employees on all aspects of HR and employment law
•	Developed and delivered a comprehensive structured management training programme of Team Leader Training modules on all aspects of HR/Recruitment. e.g. Performance Management, Managing Under performance, Absence Management, Investigations, Disciplinary and Grievances, Bullying and Harassment, Diversity and Recruitment etc
•	Maintain records of sickness absence and ensured Return to Work interviews are completed in a timely and effective manner
•	Generates appropriate paperwork and attends all meetings and maintains/records all relevant documents
•	Provide support and coaching to all level of Managers and develops Manager competence in the relevant areas
•	Generate referrals to Occupational Health and management of long-term ill health cases 
•	Ensure all disciplinary and grievance matters are handled appropriately in line with Company policy and relevant best practice guidance
•	Conducts all recruitment activities as listed above in my current role at 2Buy2
•	Plans, arranges and co-ordinates assessment days for internal Trainee apprenticeship program (inc testing, group sessions, walkabouts, presentations, practical activities)
•	Conducts all Contractual and Onboarding activities
•	Coaching, mentoring, and supporting Managers and Team Leaders to increase individual HR expertise, including best practice, policy & procedures, and legislation
•	Proactive review, development and application of HR policies and procedures

Human Resources/Recruitment Advisor

Thunderroad Motorcycles Limited

Reported to the Managing Director and Director with responsibility for implementing all Human Resources functions and Office Management support to 100 employees across 3 sites.
Key Achievements
•	Implemented all Human Resources policies and robust processes for approx. 100 staff across three sites, ensuring legal compliance to HR procedures was followed and appropriate training delivered 
•	Designed and implemented complete recruitment process and recruitment policy 
•	Supervising the delivery of business support and directing and enhancing daily administrative operations inclusive of office inventory management and general administration

Human Resources/Recruitment/Office Manager

Linda Harry Admin Solutions

During the recession, I created ‘Linda Harry Admin Solutions’ to support SME’s by providing general business support and core admin activities
Key Achievements
•	Managing the logistics of high-profile business networking events on a monthly basis  including managing the logistics of award evenings, ad-hoc client functions and large B2B exhibitions (Delegates consist of Chief Executives, Directors, Senior Managers and key decision makers)
•	Supporting businesses’ clients to grow their business by introducing them to other enterprises and assisting clients with business ideas, forecasts and applications for funding

Owner

Welsh Assembly Government

When made redundant, I took a temporary position which resulted in my staying with the Welsh Government for an extra four months (originally a 6-month contract) when all temporary staff we asked to leave. This was due to taking the initiative and taking on the extra responsibilities detailed below 
Other Key Achievements
•	Examining specialist reports for agreed funding to Universities with Business Support
•	Representing the Welsh Assembly working with regional academia and local businesses
•	Preparing and issued detailed funding contracts for return within agreed timescales for all parties
•	Collated, updated, monitored, reviewed, and produced statistical information using a variety of spreadsheets and databases
•	Proactively worked with and supported other departments during quiet periods, taking on extra responsibilities including processing grant documents, Shadowing SME Business Advisors, SME phone calls and visits, managing/chairing Contact Centre monthly Forum meetings

Finance Control at ‘The Academic Expertise for Business Funding Team

Communications Direct

I was employed by and reported to the CEO, with the responsibility of creating and implementing all HR processes, policy, and procedures for a call centre with 100+ employees. I also proactively set up all recruitment and training processes and brought staff turnover down from 82% to 18% within a six-month period (annual figures showed statistically turnover of call centre staff was 26%)
Other Key Achievements
•	Ensured legal compliance to HR procedures was followed and appropriate training delivered
•	Wrote and implemented personnel instructions, Company Handbook, performance management procedures and administration processes for all departments 
•	Created and delivered an employee engagement and retention strategy
•	Featured as one of the “40 under 40” by The Herald Newspaper. This accolade highlights dynamic young women in Wales who are leaders in their field
•	Responsible for the company obtaining the Investors in People’s Award

Recruitment & Human Resources Manager

Halifax Card Services

I joined the contact centre as a Team Leader managing a customer service/sales team of 30 advisors. I was then promoted to the position of Team Manager overseeing responsibility for 10 Team Leaders 
Other Key Achievements
•	Won Top Team Sales Award and Top Team Customer Services Delivery Award three years running
•	Worked with the HR team to write and run recruitment assessment days and elected as a key interviewer to appoint new sales advisors 
•	Promoted to run an elite sales team of the 30 highest performing sales advisors in company

Customer Services and Sales Team Manager

Barclays UK

Beginning my career at Barclays as an Administrator, I worked my way up through the ranks to that of Head Cashier, Student Business Officer, Office Supervisor and Training Officer. I was then promoted to front line Customer Service and Sales roles, ultimately achieving the position of Branch Manager.
Other Key achievements
•	Consistently achieved individual top ten positions for Sales and Customer Service targets in Wales
•	Targeted with turning around a non-profitable branch in 6 months or closure – branch kept open a further 3 years 
•	Took a local branch from position 15 (out of 15) in the branch sales rankings to 3rd position in one year

Bank Manager

I'm a  passionate, proactive and highly effective Recruitment/Human Resources Generalist and affiliate CIPD member who has a wealth of experience and a long-term successful background in Human Resources, Recruitment, Office Management, Contact Centre, Customer Service & Sales Departments. 

I'm confident and resilient, recognised for building effective and trusting relationships and delivering organisational objectives. A problem solver and effective decision maker who is a strategic thinker backed by sound operational knowledge. Generalist HR experience within private and public sectors with specific focus on employee relations, recruitment, learning and development and staff engagement.  

Key Strengths: -
•	Proactively builds strong positive relationships with internal and external stakeholders
•	Self-motivated and driven by achievement of business objectives
•	Key attributes include excellent communication (verbal and written) and organisational skills plus an ability to be versatile in fast changing environments
•	Possesses strong time management and administration skills
•	Understands the need for confidentiality and GPDR requirements
•	ER Case Management, performance management and absence management
•	Champion in Equality, Diversity & Inclusion 
•	Health and Wellbeing Mentor (Mental Health and Welfare Champion)
•	Highly experienced with all aspects of end-to-end recruitment for a wide range of departments including policy review and development
•	Proficient in developing and delivering comprehensive structured management training programmes on all HR related topics 
•	Recognises that staff development is critical to long term progress and success
•	Highly self-driven, resilient, and motivated with a positive ‘can do’ attitude

taplio

The Battle

Darren Kilford

Linda Williams

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