Hexdon

Hexdon is a customer retention consultancy. We help Marketing & Sales leaders to increase their impact with customer & market insight that spotlights where to play and how to win.

• Customer & Market Research that delivers strategic and operational insight on where to play and how to win.
• CX & Engagement initiatives that deliver meaningful ROI
• Increase your credibility with the board

Client List: Samsung, Evans UK, City Chic (ASX:CCX), Bioniq, The Sydney Marathon, SPRHRA, The DMA

Founder & Director, Customer Retention Officer

Samsung Electronics

Enabling People, Data and Insight at the heart of Samsung Europe so their flagship launches acquire and retain customers while growing market share.

DataIQ 100 Alumni, and 2x DataIQ Awards.

Increasing data literacy was at the heart of my motivation to succeed in this role. I lead data innovation with the European Office in collaboration with Samsung country markets as part of the the European Consumer & Market Insights team.
 
* Support Samsung Europe flagship product launches from S8 through to Note10, with consumer centric data driven best practice, partnering with the best in the industry (Google, Starcom, Kantar, Cheil, Adam&Eve etc).
* Define and deliver against the European Consumer & Market Analytics Roadmap.
* Scope, design, develop, deliver & lead the European Business Intelligence Platform called smartBI (powered by QlikSense) and rolled it out across Europe.
* Implemented solutions for Samsung President and teams across Executive, Retail, Commercial, Consumer, Market and Product Campaign pillars
* Implemented Samsung's Knowledge Management Platform called smartHub. 
* Increase data literacy through transformation programmes across our European Subsidiaries.
* Work with agencies to deliver a consistent consumer segmentation framework, informing product design through to campaign execution through the line.
* Support the European Consumer Data Strategy project in readiness for GDPR coming into effect in May 2018.
* Lead governance with the European DMP, increasing ROI across the markets.
* Keynote speaker at Qlik's annual Data Revolution Tour.

European Head of Data Innovation

Havas helia

An exciting move to marketing and advertising agency land. This is an opportunity to exercise my craft, implementing best practice with key clients - easyJet and Westfield.

At Havas helia, we use data, technology, intuition and creativity to connect people to brands in a meaningful way.

We call this a smarter art.

Planning Director

Super Retail Group

Australia's largest and most loved sports & leisure group. Initially appointed Customer Insight & Data Strategy Manager, in November 2013 I was promoted to Head of Digital & Data with accountability for the development of strategy and execution across SRG Sports with a focus on iconic sports brands. I delivered customer insights and identified profitable multi-channel customer segments to maximise ROI and delivered econometric modelling solutions to shift spend towards digital channels. I was also responsible for supporting marketing integration following the acquisition of Rebel Group and leading the implementation of SAP. Providing leadership to 30+ reports, I developed KPIs and team dashboards to drive a high performance culture, improve campaign performance and revenue. 


•	Realised significant performance improvements during my tenure including 91% growth in online traffic, 27% active member growth and eDM ROI of over 1500%;
•	Delivered Web and Customer streams as part of an enterprise SAP implementation, successfully managing significant transformation affecting people, process and systems;
•	Led the Customer Service Team through high intensity ecommerce trading periods and expanded the team by 600% to meet SLA expectations as defined in the customer charter.
•	Owned the closed loop customer feedback program and in collaboration with Retail Operations, grew NPS from 10% to 50% within 3 years.

Head of Digital & Data - Sports Retailing

In this role, I manage eCommerce, CRM Insights and Analytics and Customer Service teams. 

This role also includes responsibility as the Business Lead for the SAP CRM / Web project stream, which falls in-line with the wider SAP integration into Super Retail Group.

Customer Insight & Data Strategy Manager

Specialty Fashion Group

Starting as Data Analyst reporting to the GM – Marketing, I progressed to Group Data Strategist in March 2010 and was promoted to Group Loyalty & Analytics Manager in January 2012. Responsible for the Customer data strategy, analytics and insights across the Brands, I was also accountable for the implementation of brand loyalty programmes across the business. I also consulted with Brand GMs on delivering direct and digital marketing strategies to improve commercial performance. Providing expert knowledge and guidance to Brands across the Group, I developed strategic roadmaps detailing recommendations on programme launches, customer engagement and IT infrastructure to support timely campaign delivery and maximise ROI. A key focus in this role was building strong relationships across business functions to successfully manage the shift towards omni-channel retail and ecommerce.

•	Delivered omni-channel capability that enabled the analysis of campaigning for 7 million brand loyalty members;
•	Improvement of campaign analytics and utilisation of insights delivered a 50% reduction in distribution, whilst maintaining sales and margin targets;
•	Implemented data utilisation best practice and data governance resulting in eDM campaign ROI surpassing 1900%;
•	Winner of the 2012 Cross Channel Analytics Retail Touch Points Customer Engagement Award.

Group Loyalty & Analytics Manager

Group Data Strategist

Data Analyst

Sterling Financial

In this operations role, I took full responsibility for leading the set-up of a BPO entity for Sterling called “Canto” managing all aspects including recruitment, client management and process development. My mandate was to realise operational cost savings and tap into local and international market opportunities for the wider company by facilitating the transfer of work to a lower cost location, whilst establishing an APAC presence. 

•	Increased accuracy of client work to 98% whilst reducing London-Chennai turnaround time to 4 hours;
•	Achieved operational cost savings to reduce client costs by 28% which secured our competitiveness and stable revenue performance at a time of print market decline.

Head of Operations - Canto

Crossword Graphics Ltd / Digital Creative Services

Leading the production operations of a Financial Services print and publishing company, I was accountable for managing client relationships to secure the existing and future performance of the business. With a shared ownership for P&L, I also contributed to sales, negotiations, account management and business development strategies. 

•	Built new IT infrastructure, implementing a package that realised 40% faster delivery to clients;
•	Increased and diversified client base by identifying and securing large clients and upselling work across the existing client portfolio.

Director

I Help Consumer Brand Leaders Boost the 'R' in CRM | Retention » Relationships » Revenue | DTC, eCommerce, Retail

Hello ► Marketing & Sales leaders come to me to help them fix their CRM woes and turn it in to business value.

At Hexdon, we address this challenge with our focus on customers, data, insight and action at the heart.  And Technology. Clay, OpenAI, Anthropic, LinkedIn, HubSpot etc are at the core.

Example results (B2B) utilising HexdonIQ’s tech stack:

📈 Delivered 403 warm leads to a client in 3 months
📈 Scored 20k accounts with relevant tiering & value in 24 hours
📈 Mapped out GTM strategy and operations
📈 Applied research agents so sales can focus on high value relationships.

Expanding on the challenge ►
Your CRM data is going stale as you read this.  Bad CRM data = bad sales. 
This means you need to:

1. Place customer centricity at the heart. 
2. Leverage data & technology to enrich & enhance.
3. Create intent based actions to increase sales pipeline velocity.

⚡️ DM me and share your challenge. 
🤝 I'll share my framework for you to do it yourself.
🚀 And if you need help, I'm here to help you accelerate to win.

Recognition ► After a successful stint as European Head of Data Innovation at Samsung Europe where I led the European Marketing team to 2x DataIQ Awards and featured in the DataIQ 100, it felt like the time to do more: take my passion for customers and data and apply my energy to help B2B businesses to win.

Customer Centric ► At Hexdon, we've worked with organisations large and small between London and Sydney over 20 years and know that when you truly love your customers, they love you back. This is why understanding them and the market in which your Brand meets them is so important.

Follow Me ► We share common challenges that leaders like you face along with fuel for thought on how to overcome them.

Let's Talk ► Scroll to the Top Of Page, or the Featured Section or Email me at hello@hexdon.com.

Daryl D'Cruz

Claire Rich 

Claire Rich helps ambitious, driven, Business Owners and High Achievers with too much on their plate to raise, play and stay at the top of their game, so they can get ahead of the competition.  

THE RICHER LIFE PACKAGE OPTIONS I have created a range of Richer Life Package Options to suit your unique requirements, goals and objectives. These High Performance Sessions and Programmes will help you to master your mindset and maximise your performance, wellbeing and success. 

PREMIUM OFFERING The Richer Life Programme is my premium core offering that will help you to master your mindset, so you can achieve your unique goals with minimal stress and ease. If you are serious about achieving peak performance and success, then this is the programme for you.  

THE RICHER LIFE PROGRAMME is a 20 Week High Performance Coaching Programme like no other. It combines High Performance Coaching with Deep Mindset Work to help you rapidly identify and overcome barriers to personal and business growth and success. This powerful, proven, results driven 'Richer Life System' will really help you to maximise your performance, wellbeing and success, so you can achieve permanent, breakthrough results and be the best you can be.

The Richer Life Programme incorporates the three core principles essential to creating and maintaining a healthy mind, body and business.  

►Mind.
►Diet.
►Exercise.

It is a Lifestyle Plan that produces lasting results and allows you to achieve the success you deserve. The Richer Life Programme looks after your mind, body and business and is ultimately the way to a healthier, happier, more fulfilling, richer life!

VISIT> https://www.clairerich.com to download your FREE 'High Achievers Guide to Success' now. Take your first step on the way to a richer life today.  

CONTACT US> If you have any questions or would like to book a 'Free Initial Consultation', please DM me, email: richerlife@clairerich.com or call (01245) 444105 / 07734 059610 for further information.

High Performance Mindset Coach - Maximising Performance, Wellbeing & Success

Claire Rich Therapy

Claire Rich Therapy specialises in the relief of Stress, Anxiety & Weight Loss.  I provide safe and effective treatment for most mind-related matters including: 

►General Stress, Anxiety & Panic Attacks.
►Habit Control / Fears & Phobias.
►Quit Smoking.
►Personal Matters / Emotional Difficulties / Psychological Problems.
►Relationship Problems / Psychosexual Disorders. 
►Performance Enhancement / Sporting Improvement / Goal Achievement.
►Weight Control. 
►Sleeping Difficulties. 

I work in a client-centred way which means the therapy and coaching you receive is tailored specifically for you. I do not believe in a ‘one-size fits all’ approach, as we are all totally unique.

I work 1-1 with you online to help you achieve your goals with minimal stress and ease. Location is not important, wherever you are based I can help!

VISIT> https://www.clairerich-therapy.co.uk to find out more. Take your first step on the way to a richer life today. 

CONTACT US> If you have any questions or would like to book a 'Free Initial Consultation', please DM me, email: advice@clairerich-therapy.co.uk or call (01245) 444105 / 07734 059610 for further information.

Clinical Hypnotherapist, Psychotherapist & Life Coach - Specialist: Stress, Anxiety & Weight Loss

Fimat International Banque SA

Assisting and supporting two Senior Sales Executives in the Equity Traded Derivatives Department (ETD) on all administrative tasks throughout the entire establishment of new and existing client relationships.  Key responsibilities included:

►Dealing with Prospects/Clients, Legal, Risk and Compliance Departments to open new accounts. 
►Creating Commission and Interest Rate Schedules/Proposals.
►Producing marketing materials for each dedicated client segment.
►Liaising with Prospects/Clients on all daily operational matters in both French and Spanish.
►Working on projects including corporate hospitality and client events both in the UK and abroad.

Multi-Lingual Sales & Marketing Assistant

Cargill Investor Services

Working for the Director of European Business Development and a small team of Senior Sales Executives in the Sales & Marketing Department. Key responsibilities included:

►Running the office.
►Providing high level administrative, sales and marketing support to the Director and his Team.
►Liaising with Senior Management and Clients both in the UK and overseas on a daily basis.
►Arranging and attending corporate hospitality events.  
►Co-ordinating CIS staff visits to the UK and abroad.

Multi-Lingual Senior Executive Assistant

EMC Computer Systems & Various Other Companies

During my career, I have held permanent positions for the following companies: VIASA Venezuelan Airways, Meridien International Bank, Willis Faber & Dumas, Yoplait Dairy Crest, Coral Eurobet, EMC Computer Systems, Cargill Investor Services and Fimat International Banque SA.

I also completed many short and long term temporary assignments at various companies in London, Surrey and Essex throughout my career.  Some of which included: Crédit Lyonnais, Willis Corroon Group, Société Générale and Petróleos de Venezuela.

Multi-Lingual Executive Assistant | Various PA Roles

💡Why listen to me? Because over the last 18+ years I’ve helped countless ambitious, driven, Business Owners and High Achievers with too much on their plate to master their mindset, so they can achieve their goals with minimal stress and ease.  

🦾I understand more than most the complexity of the mindset driven by achievement and success. Managing stress effectively and avoiding burnout is paramount to maximise your performance, wellbeing and success.

🧠Unlike many Coaches offering standard run of the mill coaching, I am a highly qualified and experienced High Performance Mindset Coach, Clinical Hypnotherapist & Psychotherapist. Mastering your mindset is the key!    

I use cutting edge, life-changing methods to help you raise, play and stay at the top of your game. 

So why are you here? You are already successful but it’s highly like that you… 

🚩Feel frustrated, negative and overwhelmed by the enormity of your workload and goals, and are trying to be superhuman to cope.
🚩Rarely relax, exercise, eat or sleep well and often live on a poor diet of coffee, sugar and junk food to get you through the day.
🚩Beat yourself up fearing you are losing control, aren’t good enough and are failing because you aren’t achieving your goals fast enough.

Or maybe you just want to raise your game, so you can take your performance to the next level?

This is where I come in…

My High Performance Coaching includes Deep Mindset Work that will help you to rapidly identify and overcome your unique barriers to personal and business growth and success, so you can be the best you can be. 

🙋‍♀️Why work with me? I know exactly how to help you get to the roots of your challenges, so you can get rid of those stressful, limiting beliefs for good. Learn how to work smarter. Look after your mind, body and business, so you can have the healthier, happier, richer life you deserve. 

I work 1-1 with you online, so you get a truly unique approach and achieve your goals with minimal stress and ease. I will empower you to:

✅Maximise your time, energy, focus and productivity.
✅Achieve your goals faster and more efficiently with maximum confidence and ease.
✅Deal with everyday stress effortlessly, remaining calm, confident and totally in control, so you can work smarter and be even more effective and productive.
✅Achieve your own unique ‘Personalised Work/Life Balance’ for optimal health, wellbeing, fitness and success. 

👌Ready to take action? DM me or email: richerlife@clairerich.com to book a call. I’d love to discuss how I could help you take your performance to the next level.

taplio

The Battle

Daryl D'Cruz

Claire Rich

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