Hexdon

Hexdon is a customer retention consultancy. We help Marketing & Sales leaders to increase their impact with customer & market insight that spotlights where to play and how to win.

• Customer & Market Research that delivers strategic and operational insight on where to play and how to win.
• CX & Engagement initiatives that deliver meaningful ROI
• Increase your credibility with the board

Client List: Samsung, Evans UK, City Chic (ASX:CCX), Bioniq, The Sydney Marathon, SPRHRA, The DMA

Founder & Director, Customer Retention Officer

Samsung Electronics

Enabling People, Data and Insight at the heart of Samsung Europe so their flagship launches acquire and retain customers while growing market share.

DataIQ 100 Alumni, and 2x DataIQ Awards.

Increasing data literacy was at the heart of my motivation to succeed in this role. I lead data innovation with the European Office in collaboration with Samsung country markets as part of the the European Consumer & Market Insights team.
 
* Support Samsung Europe flagship product launches from S8 through to Note10, with consumer centric data driven best practice, partnering with the best in the industry (Google, Starcom, Kantar, Cheil, Adam&Eve etc).
* Define and deliver against the European Consumer & Market Analytics Roadmap.
* Scope, design, develop, deliver & lead the European Business Intelligence Platform called smartBI (powered by QlikSense) and rolled it out across Europe.
* Implemented solutions for Samsung President and teams across Executive, Retail, Commercial, Consumer, Market and Product Campaign pillars
* Implemented Samsung's Knowledge Management Platform called smartHub. 
* Increase data literacy through transformation programmes across our European Subsidiaries.
* Work with agencies to deliver a consistent consumer segmentation framework, informing product design through to campaign execution through the line.
* Support the European Consumer Data Strategy project in readiness for GDPR coming into effect in May 2018.
* Lead governance with the European DMP, increasing ROI across the markets.
* Keynote speaker at Qlik's annual Data Revolution Tour.

European Head of Data Innovation

Havas helia

An exciting move to marketing and advertising agency land. This is an opportunity to exercise my craft, implementing best practice with key clients - easyJet and Westfield.

At Havas helia, we use data, technology, intuition and creativity to connect people to brands in a meaningful way.

We call this a smarter art.

Planning Director

Super Retail Group

Australia's largest and most loved sports & leisure group. Initially appointed Customer Insight & Data Strategy Manager, in November 2013 I was promoted to Head of Digital & Data with accountability for the development of strategy and execution across SRG Sports with a focus on iconic sports brands. I delivered customer insights and identified profitable multi-channel customer segments to maximise ROI and delivered econometric modelling solutions to shift spend towards digital channels. I was also responsible for supporting marketing integration following the acquisition of Rebel Group and leading the implementation of SAP. Providing leadership to 30+ reports, I developed KPIs and team dashboards to drive a high performance culture, improve campaign performance and revenue. 


•	Realised significant performance improvements during my tenure including 91% growth in online traffic, 27% active member growth and eDM ROI of over 1500%;
•	Delivered Web and Customer streams as part of an enterprise SAP implementation, successfully managing significant transformation affecting people, process and systems;
•	Led the Customer Service Team through high intensity ecommerce trading periods and expanded the team by 600% to meet SLA expectations as defined in the customer charter.
•	Owned the closed loop customer feedback program and in collaboration with Retail Operations, grew NPS from 10% to 50% within 3 years.

Head of Digital & Data - Sports Retailing

In this role, I manage eCommerce, CRM Insights and Analytics and Customer Service teams. 

This role also includes responsibility as the Business Lead for the SAP CRM / Web project stream, which falls in-line with the wider SAP integration into Super Retail Group.

Customer Insight & Data Strategy Manager

Specialty Fashion Group

Starting as Data Analyst reporting to the GM – Marketing, I progressed to Group Data Strategist in March 2010 and was promoted to Group Loyalty & Analytics Manager in January 2012. Responsible for the Customer data strategy, analytics and insights across the Brands, I was also accountable for the implementation of brand loyalty programmes across the business. I also consulted with Brand GMs on delivering direct and digital marketing strategies to improve commercial performance. Providing expert knowledge and guidance to Brands across the Group, I developed strategic roadmaps detailing recommendations on programme launches, customer engagement and IT infrastructure to support timely campaign delivery and maximise ROI. A key focus in this role was building strong relationships across business functions to successfully manage the shift towards omni-channel retail and ecommerce.

•	Delivered omni-channel capability that enabled the analysis of campaigning for 7 million brand loyalty members;
•	Improvement of campaign analytics and utilisation of insights delivered a 50% reduction in distribution, whilst maintaining sales and margin targets;
•	Implemented data utilisation best practice and data governance resulting in eDM campaign ROI surpassing 1900%;
•	Winner of the 2012 Cross Channel Analytics Retail Touch Points Customer Engagement Award.

Group Loyalty & Analytics Manager

Group Data Strategist

Data Analyst

Sterling Financial

In this operations role, I took full responsibility for leading the set-up of a BPO entity for Sterling called “Canto” managing all aspects including recruitment, client management and process development. My mandate was to realise operational cost savings and tap into local and international market opportunities for the wider company by facilitating the transfer of work to a lower cost location, whilst establishing an APAC presence. 

•	Increased accuracy of client work to 98% whilst reducing London-Chennai turnaround time to 4 hours;
•	Achieved operational cost savings to reduce client costs by 28% which secured our competitiveness and stable revenue performance at a time of print market decline.

Head of Operations - Canto

Crossword Graphics Ltd / Digital Creative Services

Leading the production operations of a Financial Services print and publishing company, I was accountable for managing client relationships to secure the existing and future performance of the business. With a shared ownership for P&L, I also contributed to sales, negotiations, account management and business development strategies. 

•	Built new IT infrastructure, implementing a package that realised 40% faster delivery to clients;
•	Increased and diversified client base by identifying and securing large clients and upselling work across the existing client portfolio.

Director

I Help Consumer Brand Leaders Boost the 'R' in CRM | Retention » Relationships » Revenue | DTC, eCommerce, Retail

Hello ► Marketing & Sales leaders come to me to help them fix their CRM woes and turn it in to business value.

At Hexdon, we address this challenge with our focus on customers, data, insight and action at the heart.  And Technology. Clay, OpenAI, Anthropic, LinkedIn, HubSpot etc are at the core.

Example results (B2B) utilising HexdonIQ’s tech stack:

📈 Delivered 403 warm leads to a client in 3 months
📈 Scored 20k accounts with relevant tiering & value in 24 hours
📈 Mapped out GTM strategy and operations
📈 Applied research agents so sales can focus on high value relationships.

Expanding on the challenge ►
Your CRM data is going stale as you read this.  Bad CRM data = bad sales. 
This means you need to:

1. Place customer centricity at the heart. 
2. Leverage data & technology to enrich & enhance.
3. Create intent based actions to increase sales pipeline velocity.

⚡️ DM me and share your challenge. 
🤝 I'll share my framework for you to do it yourself.
🚀 And if you need help, I'm here to help you accelerate to win.

Recognition ► After a successful stint as European Head of Data Innovation at Samsung Europe where I led the European Marketing team to 2x DataIQ Awards and featured in the DataIQ 100, it felt like the time to do more: take my passion for customers and data and apply my energy to help B2B businesses to win.

Customer Centric ► At Hexdon, we've worked with organisations large and small between London and Sydney over 20 years and know that when you truly love your customers, they love you back. This is why understanding them and the market in which your Brand meets them is so important.

Follow Me ► We share common challenges that leaders like you face along with fuel for thought on how to overcome them.

Let's Talk ► Scroll to the Top Of Page, or the Featured Section or Email me at hello@hexdon.com.

Daryl D'Cruz

Nexright

Enabling Businesses to Reform. Transform. Perform... through Salesforce Eco-system.

Nexright is dedicated to empowering businesses to thrive and adapt to the demands of 
the digital era. Through our extensive expertise and cutting-edge technological solutions, 
we facilitate organizations in embracing the latest advancements, modernizing their 
infrastructure, and aligning with strategies that foster competitiveness in an ever-evolving 
business landscape. At Nexright, we specialize in several key areas that are reshaping the 
business landscape. 
Artificial Intelligence, where we leverage AI technologies to unlock insights, automate 
processes, and enhance decision-making; Business Automation, enabling organizations to 
automate tasks, increase efficiency, and boost productivity; Data Analytics, tapping into 
data to uncover insights, support informed decisions, and drive business growth; Asset 
Management, providing innovative solutions to optimize asset performance and 
maintenance; Secure Resource Management, ensuring robust security and efficient 
resource allocation for data protection; Compliance Simplification, streamlining 
compliance processes to minimize complexity and risk; and Quantum Computing, 
exploring its potential to solve complex problems and open up new possibilities.  
Our collaboration with Leading Enterprise, which takes advantage of their market-leading 
goods, services, and knowledge, further strengthens our capacity to provide creative 
solutions. By working together, we enable companies to meet their strategic goals, 
embrace the future, and successfully traverse digital transformations. Businesses can 
embrace change, encourage innovation, and realise their full potential in the digital age 
with Nexright.

Revenue Enabler - GTM. Business Development. Partnerships.

WINsights

Build brand and demand (b2b) resulting in predictable sales pipeline

Execute a coherent go to market (GTM) strategy through ideal customer & buyer profiling, performance marketing and sales

Orchestrate inbound & outbound campaigns leveraging lead scoring, sales intel, opti-channel, tools, and data-analytics to drive pre-qualified & qualified opportunities...

Revenue Enabler - GTM. Business Development. Partnerships

Phish Defense

Co-Founder. Investor. Advisor.

BigInsights

1. Define New Offerings - capture down-stream opportunities post advisory engagements
2. Customer Engagement – discovery workshops, consultative sales, trusted advisory, c-suite engagement
3. Anchor Pre-Sales – presentations, demonstrations, PoCs & Pilots, Proposals (RFI, RFP, RFx response)

Senior Consultant (Solutions Strategy & Pre-sales)

Happiest Minds Technologies

1. Concept to Commercialization - define new offerings, minimum viable product (MVP)
2. GTM Enablement - for proven solutions like; content management & monetization, customer on-boarding
3. Sales Enablement - on-board & on-hold, training, tools evaluation/recommendation, drive adoption
4. Own Deals Desk – sales pipeline & funnel analysis, insights, performance tracking (KPIs/Metrics), learnings and best practices for improvements…

GTM & Presales Leader - Customer Experience (Cx) Solutions

3G Network Solutions Pvt. Ltd. (Telecom Consulting Services)

GTM & Business Development 

Collabera India

Presales Consulting, Bid/Pursuits Management

📅 Career Summary :-

✔️ Enabling Businesses to Reform. Transform. Perform... through Salesforce Eco-system and AgenticAI

✔️ Purpose-driven, passionate and techno-commercial professional; elevating revenue, building c-suite relationships and orchestrating cross-teams collaboration. 

✔️ Global experience - Multi country, culture & stakeholders engagement

✔️ Been part of Tech industry (IT, Software and SaaS) start-ups, scale-ups and mid-market vendors to accelerate learning, fail fast & fail forward and succeed at scale. 

💲 Enabled revenue achievement $2M - $20M. 

🏪 Sample Customers;  Telstra, Verizon, Scotia Bank, ING, TUI, AON, TMF, Metro, Toys R Us, Sears, Landmark Group, Airtel, Vodafone, Etisalat.

Core Capabilities :-

✅ GTM strategy execution
✅ Sales enablement
✅ Presales & Solutions consulting
✅ Pursuits Strategy (RFI/RFP responses/proposals)
✅ C-suite engagement & relationships
✅ Thought leadership (author, speaker)

Technology Solutions Experience :-  

☑️ Customer Experience (Cx)
☑️ Data - analytics
☑️ Marketing & Sales automation (SaaS)
☑️ Content management & monetization
☑️ Robotics Process Automation (RPA) 
☑️ Mobility (enterprise & consumer)
☑️ Telecom 

🏆 Recognized by the industry as “Top 100 Sales Influencers to Follow, Globally” https://tinyurl.com/wpsautpv

🌈 Learner for Life :- I am an advisor, investor, entrepreneur, speaker, author, and a life-long learner.

📜 Author (contribution) :- 

✍️ Idea to IPO, https://tinyurl.com/y34arnu4 – written by Ashok Soota Executive Chairman of Happiest Minds Technologies. This book is reviewed by revered industry leaders like Satya Nadella - CEO Microsoft.

✍️ Published 100s of posts/articles on LinkedIn and beyond with high levels of engagement...

🔎 Speaker (sample events) :-

⭐️ Account Based Engagement (ABE) Summit    https://tinyurl.com/3fwpwep9 

🤝 Memberships :- Modern Sales Pro (MSP). RevGenius - Member. Sales Enablement Society (SES).

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Daryl D'Cruz

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