Tom Davenport

Tom Davenport is a world-renowned thought leader and author, is the President’s Distinguished Professor of Information Technology and Management at Babson College, a Fellow of the MIT Center for Digital Business, and an independent senior advisor to Deloitte's Chief Data and Analytics Officer Program.

An author and co-author of 25 books and more than 300 articles, he helps organizations to transform their management practices in digital business domains such as artificial intelligence, analytics, information and knowledge management, process management, and enterprise systems. 

He's been named:
A "Top Ten Voice in Tech" on LinkedIn in 2018
The #1 voice on LinkedIn among the "Top Ten Voices in Education 2016"
One of the top 50 business school professors in the world in 2012 by Fortune magazine
One of the 100 most influential people in the technology industry in 2007 by Ziff-Davis
The third most important business/technology analyst in the world in 2005 by Optimize magazine
One of the top 25 consultants in the world in 2003

For more information: http://www.tomdavenport.com/

Visiting Professor

Alteryx

● Lead a team of Scaled and High Touch CSMs supporting strategic and enterprise accounts.
● Member of the CX AI Innovation Group.
● Sit on the Product/GTM Panel ensuring the product, documentation, and AI integration of
document creation is being shaped with real needs in mind.
● Drive customer outcomes across onboarding, adoption, retention, expansion, and advocacy
initiatives.
● Develop playbooks, AI efficiency strategy, and risk mitigation frameworks to scale success
and improve customer experience.
● Partner cross-functionally with Sales, Support, Product, and Professional Services to align
customer needs with business priorities.

Team Lead, Customer Success Management

●	MVP Customer Success Manager 2024
●	Promoted to Principal based on performance and results
●	Member of the Knowledge Management Council
●	Member of the Strategic Initiatives Advisory Board

Principal Customer Success Manager

Alteryx accelerates digital transformation by unifying analytics, data science, and automated processes
●	CSM of the Year Americas and President’s Club 2022
●	Member of the Mentor Program guiding new hires through the onboarding process.	
●	Responsible for ensuring the success of Alteryx's most strategic customers. 
●	Apply Alteryx's best ideas, innovations, and capabilities to the customers' business goals, driving greater business value. 
●	Act as the technical advisor and drive customer success by providing usage recommendations, risk identification, and mitigation. 
●	Provide customers with technical and business success roadmaps.
●	Increase adoption, ensuring retention and long-term customer success.
●	Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
●	Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts.
●	Conduct enablement sessions to provide hands-on training of the Alteryx Designer and Server products.
●	Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Strategic Customer Success Manager

Reyes Holdings

•	Manages analytics and processes used for new business, salesforce effectiveness, commercial execution, pricing accuracy, contracts, RFPs, sales tools, and business review.
•	Leads strategy, continuous development of processes, projects, and systems to drive efficiencies, eliminate waste and maximize profitability
•	Provides project management and leadership to implement pilots and rollouts of new continuous improvement plans.
•	Builds and maintains reporting and routines to track progress against timelines and goals, determines actions and escalates as needed.
•	Aligns resources to implement operational programs according to plan, schedule, and budget.
•	Acts as internal subject matter expert, providing input based on strategies/insights and inform future strategy for year over year efficiencies.

On Premise Development Manager - Sales Ops

•	Develops custom reporting to support Planning, Distribution and Merchandising
•	Provides analysis for ad hoc projects, performance benchmarking, labor optimization and profit maximization
•	Analysis and automation developed using IBM Cognos, SAP Hana, Alteryx, MS SQL Server
•	Project Manager for pilot and roll out of the platform GreenMile for dispatching distribution and merchandising

Operations Analyst - RCCD

Restaurant Information Insights (RII)

Want to improve your operations and gain an advantage over your competition?

Are multiple sources of data and waiting on other people making it difficult to have accurate and current metrics?

It is impossible to be successful in business if they're flying in the dark all the time, but you are not alone.  Many restaurant groups large and small have been in this predicament.  Our solutions have already helped thousands of restaurants get a better understanding of their business.

Be a savvy restaurateur confident that the decisions made are the best for the business

Financial Solutions Powered By Restaurant365
-Complete restaurant accounting and operations solution.
-Get all of your numbers on one platform.

Strategy Through Analytics
-Determine opportunities through data already generated in your business to increase revenues and decrease costs.
-Analyze and develop actionable insight into your data to gain an advantage over your competition.

Management Solutions
-Develop Manuals for corporate or franchise ventures
-Implement SOPs (Standard Operating Procedures)

Project Manage New Opening And Re-concepts
-Manage projects from inspections to open.
-Get open faster and smoother so you can start generating revenue.

Contact us for a free consultation and see how we can help you!

Consultant

Tap House Grill Addictive Food/Creative Brews

Director Of Franchise Development

Boca Loca Cantina and Taco Factory

Owner

RESTAURANTS-AMERICA

Vice President of Operations

Director of Operations

Franchise Business Consultant

Socca

GM/Sommelier

GM/ NSO Project Manager

Customer Success Leader with experience driving enterprise adoption, retention, and growth in AI/ML-focused SaaS environments. Recognized for building scalable success frameworks, leading high-performing teams, and aligning cross-functional stakeholders to deliver measurable business outcomes. Adept at executive stakeholder engagement, risk mitigation, and turning customer success into a revenue catalyst. Proven success working with AI innovation groups, large-scale enterprise clients, and global GTM/product alignment initiatives

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The Battle

Tom Davenport

Tim Heavey

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