I create Thinking Partnerships with leaders to improve performance

David is Co-CEO of fassforward Consulting Group. He partners with clients to improve their leadership, culture, productivity, and life/work balance. He leads fassforward's Executive Coaching practice, oversees finance and is focused on developing FCG’s biggest asset, its people and culture.

Prior to joining the fassforward, David spent 20 years on Wall Street. He worked at Morgan Stanley for 9 years in Institutional Equity Derivatives where he managed Hedge Fund Sales Trading. David was also a leader in the firm’s recruiting program, taught in the training program, and was a significant contributor in the growth of the firm’s derivative platform for hedge fund clients. In 2008, David joined New Mountain Capital to launch a risk management strategy and start a trading desk for the firm’s hedge fund with assets of approximately $1 billion. In 2010, he was promoted to Portfolio Manager, co-managing the hedge fund, which had grown to over $2 billion in assets. 
Through his work at fassforward, his yoga studio and his charity, David has enjoyed being focused on "doing good things for good people". David received his A.B., magna cum laude from Princeton University.

David Frost

Verizon

Delivered Results:
- Delivered 15+ projects by collaborating with more than 15+ shared cross functional teams for launching products/features  in My Offers (Acquisition / Retention), Case Management, and Loyalty space on Verizon Platform.
- Improved cross functional business processes and increased efficiency by 70%, time to market by 90%, and increased performance of products by 120%.
- Strengthened customer engagement, customer satisfaction and thus increased NPS score by implementing omni-channel experience.
- Collaborated with Marketing, Point of Sale, Care, and IT to improve customer journey and omni channel experience by reducing the call escalations by 50%.
- Unified testing across different channels, distributed teams and improved quality of Offers, Promotions, Campaigns, & Rewards launches.
- Won recognition award for Quality Process Improvements.  Promoted team productivity, and empowered creativity.

Marketing | Operations | Program  | Product-Business | Leader

ThinkingScape

Delivered Results:
- Developed a prototype to analyze the need for a coach and determine the appropriate type of coaching required.
- Created a prototype to operationalize a predictive coaching model, enhancing the precision and effectiveness of coaching interventions.
- Established a working model that leverages neuroscience and psychology to unlock the power of a growth mindset.
- Implemented strategies for getting things done efficiently, leading to improved performance over time.
- Assisted clients in discovering their new selves, significantly increasing their productivity and overall effectiveness.

Founder | Chief Performance Coach | Performance Manager | Process Manager

I empower individuals and organizations to achieve peak performance and lasting success. As a Performance Coach, I work with small businesses, executives, and individuals/teams to unlock potential, enhance leadership skills, and drive strategic growth. Through tailored coaching sessions, I help clients clarify their goals, overcome challenges, and develop the mindset and habits necessary for sustainable results. I am deeply committed to fostering growth, resilience, and excellence at every level.

Performance Coach

Partnered with families of children facing challenges to help them overcome obstacles and create positive change. Together, we explored practical strategies and solutions tailored to their unique needs. I supported parents in building a nurturing and empowering environment where their children could thrive. My focus was on guiding families toward clarity, confidence, and progress.

Life Coach - Volunteer

Moda Operandi, Inc

Delivered Results:
- Launched a global online E-commerce platform (Desktop/Mobile), Mobile Apps connecting customers with top and emerging designers. 
- Launched CMS platform to support dynamic content/promotions/marketing campaigns. 
- Led a team of 5 consultants based in India and onsite shared UAT team of 10. Collaborated with 10+ cross functional teams, business and customer service teams to launch customer focused complex large size 10+ products/features,. 
- Reduced 30% call costs and facilitated customer care teams by providing standardized learning / training guides for every new feature released to production and created on-boarding documents for customer care teams to assist customers.
- Increased customer satisfaction and engagement by formalizing the process of creating and developing 5+ value propositions based on customer feedback.
- Engaged in setting up testing environments, defined product test strategy, managed projects and change management plans, and releases in continuous deployment environments by creating efficient and reusable processes.

E-Commerce | Senior Quality | Product Manager

Michael Kors

Delivered Results:
- Started out as QA Team Lead, then expanded the role to Total Product Quality Management to transition the website from Neiman Marcus platform to in-house supporting US and Canada domains.
- Gathered requirements for Analytics, Integrated Marketing, Search, and CMS, translated to functional and technical specifications and defined a roadmap of features, technical / product test strategy covering all phases of the supply chain, including upstream and for downstream activities.
- Introduced new collaboration tools that were a good fit for the company for open communication and delivering products / features in aggressive timelines.
- Managed consultant team of 10 based in Texas.

E-commerce | QA Team Lead | Product Manager 

Redcats

Delivered Results:
- Directed and managed overall quality of Laredoute Website targeting customers in 5 countries (France, Portugal, Spain, UK, and Italy)  and 7 US brand sites (Brylane Home,Full Beauty, Woman Within, Jessica London, OneStopPlus, King Size, Bargain Catalog Outlet).
- Directed and managed overall quality of Content management system (CMS), Search, and Analytics.
- Synthesized data, drive next best customer journeys, and increased customer engagement by 25% and new customer acquisition by 5%.
- Optimized Journey Mapping of cross sells, up sells, transactional emails, and ratings/reviews to improve end-to-end experience.
- Managed a team of 10 consultants (onsite and offshore).

E-commerce | Sr Quality Assurance | Product Engineer

Experienced business professional with a strong background in Business, Digital Marketing, IT, and Operational Strategies. I have successfully delivered Business-to-Consumer (B2C) E-Commerce products with a seamless Omni-channel experience, driving growth and enhancing customer satisfaction. My career is marked by a proven track record in the Information Technology, Retail/E-commerce, and Services industries, where I have consistently leveraged my skills to improve efficiency and achieve business goals.

I specialize in Resource Management, Process Management, and Program/Project/Product/Quality Management throughout the product lifecycle. My approach combines strategic thinking with hands-on execution, ensuring that projects are completed on time and deliver measurable results.

I hold an MBA in Marketing and a Bachelor of Engineering (BE) in Computer Science, complemented by my certification as an Associate Certified Coach (ACC) from the International Coaching Federation (ICF). Additionally, I am a Red Team Thinker and a certified Design Thinking Practitioner, which enables me to bring a unique perspective to problem-solving and innovation.

I am pursuing a PhD in Psychology, exploring the intersection of neuroscience, human behavior, creativity, innovation, and leadership to enhance performance and well-being. My research aims to bridge the gap between scientific insights and practical applications in coaching, leadership, and fostering creativity and innovation within organizations.

As a Performance Coach, I am passionate about empowering teams and individuals to unlock their full potential, aligning personal and professional growth with organizational objectives.

I thrive in dynamic environments that challenge me to learn and adapt continuously. I am always open to connecting with like-minded professionals and exploring collaboration opportunities on creative and innovative projects.

taplio

The Battle

David Frost

Latha Dandu

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