KEY OUTREACH

Vice President of Operations

Head of Client Success

Senior Account Executive

Business Development Representative

Altair Data

Head of Business Development

Monitor and analyze current market conditions for clients to understand the latest trends and innovations, and capitalizing on these trends through robust, consistent branding in social, print, and web.

Redraft marketing blueprints, resulting in optimized brand perception and increased revenue growth by up to 60% to date.

Develop and prepare presentations for prospective clients to promote products/services and engage new consumers.

Facilitate design and upkeep of web presence including website, social media, and google reviews; maintain online customer correspondence and issues.

Define and implement standard operating procedures and best practices with the goal of allowing client businesses to function seamlessly in the event of personnel changes at proprietor, executive, or managerial levels.

Business Development Consultant

First Presbyterian Church

Manage worship budget of $40k/year.

Manage a team of 25 musicians, staff, and volunteers

Plan yearly concert series featuring guest artists.

Director of Music

Derby City Chamber Orchestra

Spearhead operations and management of all production activity including: educational, classic, and pops concerts (6-10/season) through performing arts expertise; regular responsibilities include administration, staff development, coordination of events, daily site schedules, budget design and implementation, marketing, and community outreach.

Curate and execute a variety of programs for diverse audiences of all ages. 

Recruit, interview, and train staff and volunteers in cross-functional departments; 30+ contractors, volunteers, and staff.

Developed and implemented use of brand standards through marketing, social media, community advertising, and website tools to increase exposure. 

Collaborate with other community non-profits to provide fundraising opportunities and resources through targeted events benefitting stake-holders and increasing visibility.

Set up and managed paper and electronic ticketing systems for concerts and events.

Increased annual budget from $13k to $40k+ from year 1 to year 2.

Increased audience attendance; averaging +30% each concert.

Founding Artistic Director

Influint

Development Specialist

Elite Media Group

Media Staffing is a boutique firm with a business consulting approach to digital media recruiting. We specialize in building out teams for VC-backed start-ups in the programmatic, mobile, video, and social media sectors. When looking for top talent, we have a thorough and creative approach – ensuring optimal results.

Head of Growth

GetLit502

Founded Residential and Commercial Christmas light company that scaled to 6-figures in year 1. 

- Generated over $50K in revenue in first 90-days
- Develop Go-To-Market strategy including website, social, digital assets, operations methods, sales 
processes, installation process, and client satisfaction process.
- Generated 20% of total sales through organic search, marketing, and word-of-mouth.
- Generated 80% of total sales through paid digital advertising
- Company was acquired by a competitor organization in 2023 with 100% of the following season’s profit retained for strategy work with buyers.

Co-Founder

Lite Source Inc.

Meet with clients weekly both in person and digitally, identifying and analyzing their goals, developing strategies and solutions for their budgetary and equipment requirements.

Build a full-scale sales operation from the ground up; duties include establishing database systems, prospecting, and developing sales/marketing strategies

Strategize with senior management to market new products into existing retail channels of distribution in the medical device and consumables market

Developed mail campaigns in accordance with advertising schedules, sales budgets, and brand standards

Successfully expand the marketing reach of older consumer products into digital and online platforms through SEO and data development.

Consistently managing 14-26% of total monthly sales volume with 24-56% of that value being upsell and converted prospect revenue.

National Account Sales Manager

Brooks Brothers

Managed bespoke clothing line, increasing custom sales 85% in 3 years

Maintained a client database and implemented four, unique client outreach programs to increase visibility

Increased the sale of low performing items through merchandising techniques

Serviced and managed 100+ target accounts with annual revenue over $200,000

Planned Annual Derby Event with over 200+ attendees resulting in a 26% ROI

Custom Clothing Manager

Head of Client Success @ Key Outreach | Doctorate in Leadership (2025), Strategic Business Development

I am the Head of Client Success at Key Outreach, a leading provider of sales enablement solutions for high-growth SaaS companies and agencies of all types. I am currently working towards a doctorate degree in Leadership from Spalding University, where I am learning how to inspire, empower, and facilitate positive change in organizations and communities. I also have a Master's degree and a Bachelor's degree from the University of Louisville, where I studied music and general studies. I have over 7.5 years of experience in various business development roles. My core competencies include CRM, strategic business development, customer success, leadership, emotional intelligence, and creativity. My mission is to help businesses and individuals grow and achieve their goals by providing them with innovative and effective CRM and business development solutions. I am passionate about music, learning, and making a positive impact in the world.

David Borman

In my role as a Sales Operations Representative focused on data entry, I ensure the accuracy and completeness of sales-related information. With meticulous attention to detail, I efficiently input and manage sales data, orders, and customer information within the company's systems. My dedication to maintaining clean and organized records contributes to streamlined processes, reliable reporting, and the overall success of the sales team.

Sales Operations Representative

Concentrix

As a skilled Chat Support Specialist, I am adept at providing efficient and effective assistance to customers through chat-based interactions. With exceptional written communication skills, I excel in addressing inquiries, resolving issues, and offering real-time solutions. My ability to multitask, empathize, and maintain a positive tone allows me to engage customers seamlessly while delivering accurate and timely responses. By leveraging my expertise in navigating various software platforms, I ensure that customers receive the support they need, fostering positive experiences and satisfaction.

Advisor 1 - Chat Support

Brivity Virtual Assistants

Responsible for proactively reaching out to potential clients through cold calling, driving lead generation efforts, and maintaining customer information in the CRM system. My role will encompass identifying and qualifying sales prospects, nurturing leads, and ensuring accurate data entry to support sales efforts, ultimately contributing to the company's growth and revenue targets.

Inside Sales Representative

RMS Collect Phils. Inc.

As a versatile Customer Service Representative with a strong technical aptitude, I am adept at providing comprehensive assistance that merges customer support with technical expertise. I excel in guiding customers through intricate technical issues, troubleshooting software and hardware problems, and ensuring optimal product functionality. My ability to communicate complex concepts in a clear and understandable manner allows me to bridge the gap between customers' concerns and technical solutions. With a focus on delivering exceptional customer experiences, I contribute to the resolution of challenges and the enhancement of overall customer satisfaction.

Customer Service Representative

Ubiquity

In addition to my core responsibilities as a Customer Service Representative, I have demonstrated proficiency in handling supervisor and managerial calls. When addressing these calls, I leverage my strong communication skills and understanding of complex issues to effectively engage with supervisors and managers. I excel in providing comprehensive updates, discussing escalated matters, and collaborating on solutions that align with company objectives. My ability to navigate high-stress situations, coupled with my dedication to finding swift resolutions, ensures that supervisor and managerial interactions are productive, informative, and contribute to the overall success of the team and the organization.

Panasiatic Solutions

As a dedicated Customer Service Representative, I am committed to providing exceptional support and assistance to customers. With effective communication skills and a customer-centric approach, I excel in addressing inquiries, resolving issues, and ensuring overall satisfaction. My ability to empathize, problem-solve, and maintain a positive attitude contributes to a seamless customer experience. I am skilled in using various communication channels to promptly assist customers, fostering strong relationships and building brand loyalty.

Municipality of Toboso

As a skilled Tax Mapper, I specialize in interpreting and mapping property and land data for tax assessment purposes. I use my expertise to accurately assess property boundaries, values, and classifications, contributing to fair and equitable taxation within regulatory guidelines. I ensure that tax assessments are reliable and reflect the accurate value of properties. My work supports transparent taxation processes and helps local governments make informed fiscal decisions.

Tax Mapper

As a Youth Coordinator, I am responsible for overseeing and coordinating activities, programs, and initiatives aimed at nurturing the personal, social, and academic growth of young individuals. With a deep commitment to fostering positive development, I collaborate with various stakeholders and politicians to create a supportive and engaging environment for youth to thrive.

I am dedicated to shaping the next generation by providing them with the tools, resources, and support they need to succeed academically, socially, and personally. Through my work, I strive to empower youth to become confident, resilient, and compassionate individuals who contribute positively to their communities and society at large.

Youth Coordinator

I am an experienced professional with a diverse background spanning sales operations, customer support, technical assistance, and community engagement. Throughout my career, I have continually refined and expanded my skills, making significant contributions to the success of the organizations I have had the privilege of working with.

With nearly 6 years of experience as a customer support agent, I have adeptly handled both voice and non-voice accounts, consistently delivering top-tier service to clients and customers. In my most recent role as a Sales Operations Representative, my primary focus was on meticulous data entry. I took it upon myself to ensure the accuracy and completeness of all sales-related information. My commitment to precision was evident as I efficiently managed and inputted sales data, orders, and customer details into the company's systems. My dedication to maintaining clean and organized records played a pivotal role in streamlining processes, enabling reliable reporting, and contributing to the overall success of the sales team.

I pride myself on my versatility and adaptability, consistently going above and beyond my job description to offer assistance whenever needed. My commitment to excellence and dedication to my work have been integral to my success in the professional landscape.

taplio

The Battle

David Borman

Franz Taganile

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