Ascern Advisers

Ascern Advisers is Australia's premier provider of CFO Services for small to medium sized enterprises. 

Our trusted CFOs help business owners and operators grow faster, generate value, and achieve their business and personal goals.

Commercially experienced CFOs | Zero recruitment fees | ready for action

Founder | CFO

Dads Group

Dads Group is about changing the culture of fatherhood for the better. We promote positive parenting for men and give new Dads the support and connection they need.

Non Executive Director

Department of Employment, Small Business and Training

Business Mentor, Mentoring for Growth Program

Queensland Cradle Care

Queensland Cradle Care supports mothers and families in the critical time after mum and baby return home after birth.

Director

Dutch Chamber of Commerce Queensland

Dutch Chamber of Commerce Queensland is a business platform supporting the commercial interests of The Netherlands and Queensland.

Board Secretary

Blue Mountain Co

Blue Mountain Co is offering products that deliver an effective rain harvesting system for homes and businesses.

Chief Financial Officer

INSELEC

Inselec is a Specialty Electrical Workforce provider supplying electrical workers to Commercial, Infrastructure, Solar, and other projects across Australia.

IntoWork Australia

IntoWork Australia is a Not-For-Profit group specialising in recruitment, employment, training, and Disability community and employment services. MRAEL merged into the Group in 2016.

Group Chief Financial Officer

MRAEL is a Not-For-Profit business specialising in recruitment, employment, training, and employment services. The Group operates throughout Queensland with its Group Training Organisation, Registered Training Organisation, Australian Apprentice Support Network and Senior Secondary School Trade College.

Chief Financial Officer, MRAEL

GM Finance, MRAEL

Energex

Energex is a top 100 Australian company with more than $7 billion in total assets. EsiTrain is Energex’s Registered Training Organisation responsible for technical training of field staff to work on the network. Electricity Distribution.

EsiTrain Business Manager

Li & Fung Limited

Finance Manager/Controller - Promocean

Providing Part-time CFOs to grow your business | Founder at Ascern

In Australia, there are approximately 2.5 million SMEs all needing financial guidance. But there are only 100,000 CFOs.


Without solid financial data and knowledge, many business owners struggle to make the best decisions. This is where a Fractional CFO can make all the difference.



◾️ABOUT ME

​Financial Executive bringing Australian & International commercial experience to Australian SMEs.

I work with Owners, MDs, GMs and management teams. 

Experienced in goods and services industries including manufacturing, import / export, wholesale / distribution labour hire / recruitment, NFP, training / education, NFP, NDIS.



◾️CLIENT NEEDS

💡 Growing businesses struggling to manage cashflow

💡 Businesses that have plateaued

💡 Owners preparing the business to exit

💡 Family businesses transitioning to the new generation

💡 Companies reaching the limits of team and system capability

💡 Finance teams, managers, & executives needing training, coaching & mentoring



◾️ENGAGEMENTS / EXPERTISE

💪 Strategic Planning & Direction

💪 Financial Forecasting, Reporting & Analysis

💪 Cashflow Improvement

💪 Working Capital Management

💪 Risk Management

💪 Process & System Efficiencies

💪 Finance team - Training, Coaching & Mentoring


◾️TESTIMONIALS

🗣️ “The Ascern team have become an integral part of our business. David’s insights, planning, forecasting and guidance have taken our business to new heights, something we couldn’t have done without him.” - Clarke Services Group

🗣️ “His advice and ability to identify our key financial & operational metrics has helped us immensely on our journey." - DD Group International

🗣️ “David is like a multilingual translator that can communicate the extensive financial drivers into a language capable of being understood by many different levels and backgrounds in the team." - 3eeBusiness"



◾️Contact
✉️david@ascern.com.au


◾️Success Stories
💻 www.ascern.com.au 


◾️Discovery Call
🔎 https://calendar.app.google/fv4RPXWcTDWC1SCf6

David Harreveld

As an ADP District Manager/Sales Representative, I am responsible for generating new business opportunities by assisting clients with reviewing their current practices, and advising on ADP's comprehensive payroll, HR, and business solutions for small and mid-sized businesses (1-199 employees).

This is consultative role focused on understanding client needs, providing tailored solutions, and building long-term partnerships.

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise.

District Manager

LSH Auto Australia

As the Customer Loyalty Manager I was responsible for developing and implementing strategies to enhance customer retention, maximize customer lifetime value, and maintain Mercedes-Benz's premium brand experience throughout the customer journey.

Key Responsibilities Included:
* Developing and executing comprehensive customer retention programs across sales, finance and service departments
* Monitor and analyze customer satisfaction metrics, identifying trends and areas for improvement
* Implement and manage the dealership's customer feedback system
* Create personalized communication strategies for different customer segments
* Oversee the customer lifecycle journey from purchase through vehicle replacement
* Track and analyze customer retention metrics and KPIs
* Generate regular reports on retention rates 
* Identify opportunities for upselling and cross-selling through data analysis
* Train sales and service staff on customer retention best practices
* Collaborate with department managers to ensure consistent customer experience
* Work closely with leadership to develop targeted communications
* Coordinate with service department to enhance customer satisfaction

Customer Loyalty Manager

As a Mercedes-Benz Globally Certified Service Advisor, I served as the primary liaison between customers and the service department, delivering exceptional customer service while managing vehicle maintenance and repair processes. This role required technical knowledge, strong communication skills, and the ability to maintain Mercedes-Benz's premium brand standards.

Key Responsibilities included:
* Greeting customers professionally and promptly upon arrival
* Listen to and document customer concerns regarding their vehicles
* Explain service and repair recommendations clearly and professionally
* Provide accurate time and cost estimates for services
* Keep customers informed of progress throughout the repair process
* Handle customer concerns and complaints with professionalism and empathy
* Conduct thorough vehicle walk-arounds with customers
* Create accurate repair orders and maintain detailed service records
* Coordinate with technicians to ensure efficient workflow
* Recommend additional services based on vehicle inspection reports
* Explain technical information in customer-friendly terms
* Maintain knowledge of Mercedes-Benz vehicle systems and service requirements
* Follow up on parts availability and ordering status
* Schedule service appointments efficiently
* Present service and repair estimates professionally
* Upsell appropriate maintenance services and repairs
* Process warranty claims accurately
* Handle billing and payment processing
* Meet or exceed monthly sales targets
* Maintain high customer satisfaction scores
* Monitor and track individual sales performance metrics
* Maintain accurate customer and vehicle records
* Document all customer communications and vehicle issues
* Update customer information in the dealership management system
* Complete required paperwork for warranty claims
* Follow up with customers after service completion
* Generate daily, weekly, and monthly reports as required

Automotive Service Advisor

Jowett Motor Group

*Developed and maintained strong relationships with key customers and corporate accounts
*Handled escalated customer concerns and implement resolution strategies
*Monitored customer satisfaction metrics and implement improvement initiatives
*Created and maintained customer feedback systems
*Ensured consistent communication standards across all customer touchpoints
*Oversee the service booking system and optimize appointment scheduling
*Coordinate with Service Department to ensure smooth operations
*Develop and implement customer retention strategies
*Monitor department KPIs and prepare regular performance reports
*Maintain accurate customer records and booking data
*Collaboration with Sales and Service departments to ensure seamless customer experience
*Assist marketing with events and strategy

Customer Relations Manager

Brighton Volkswagen

Digital Manager @ ADP | Providing solutions for payroll & human resource challenges ✅

I’m a results-driven District Manager ADP, helping businesses unlock the full potential of their workforce through world-class cloud-based payroll and human capital management (HCM) solutions.

With over a decade of experience in the luxury automotive industry, I bring a deep understanding of high-value client relationships, exceptional service delivery, and strategic business development. My background has shaped my ability to build trust quickly, negotiate effectively, and consistently exceed client expectations.

At ADP, I work closely with businesses of all sizes — from nimble startups to large enterprises — to streamline payroll, reduce compliance risk, and boost operational efficiency. I take pride in crafting tailored solutions that align with each client’s goals, challenges, and growth plans.

💡 What sets me apart?
	•	A proven ability to generate my own leads and build strong pipelines
	•	A client-first mindset rooted in empathy and commercial acumen
	•	A passion for making the complex simple when it comes to HCM and payroll systems
	•	Experience working cross-functionally with technical and non-technical stakeholders

I’m passionate about helping companies make work life easier and more rewarding for their teams. If you’re looking to explore how ADP can support your business or would like to connect professionally, feel free to reach out:
📩 airlie.flavell-towie@adp.com

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David Harreveld

Airlie Flavell-Towie

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