𝙁𝙧𝙖𝙘𝙩𝙞𝙤𝙣𝙖𝙡 𝙄𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙤𝙧/𝘾𝙊𝙊 & 𝘾𝙖𝙩𝙞𝙥𝙪𝙡𝙩 𝘾𝙤𝙖𝙘𝙝 for professional service firms (accounting, marketing, law & ones running on EOS) | GovCon Business Development

Constantly responding to the demands of others and never getting to what’s on your plate?

Imagine how it would feel if you could:

- Stop jumping from fire to fire.
- Keep your top talent with proven employee-retention strategies.
- Strengthen your relationship with your CEO/Founder.
- Work directly with a coach & successful COOs who’ve faced the same issues, and overcame them.

Think back to last year, are you still fighting the same fires you were then, teetering on the edge of burnout, and did you just miss earning your full bonus yet again?

Perhaps you think if you just work harder or read another business book, you’ll have the answers. 

The truth is, you are already working harder than you should, and more theory isn’t going to cut it. 

So here’s an alternate way.

❌ Skip trying to figure out how to apply generic advice to your situation. 

✅ Instead, get real-time help with your specific challenges from me and other COOs.

And learn strategies to communicate with your Founder/CEO so your ideas are heard & you get the info you need.

Now, The COO Club is not just coaching on “leadership” you’ve seen before.

We work live on YOUR stuff at every session so you are equipped to:

Integrate proven tactics to improve operations & stop losing $50,000+ every year in hidden costs (because everyone knows who is doing what & why).

Keep your best people (saving you at least $75,000+ per mid-level employee you keep).

Wow your current CEO – or - land your next COO position.

To put you in the picture, I’ve been helping companies & divisions execute effectively for 25+ years. A few results I’m proud of...helping:

- A small business double in size & helping grow a division by 400%.
- A COO turn a former star employee on the brink of termination around.
- A leadership team improve productivity by 20% (no more duplication of effort or fumbled handoffs & actually getting to the important work).
   - We clarified their roles and defined how they would work together.

Now, I imagine you have a couple of questions about The COO Club...what do I get, is it for me, etc.

DM me "RELIEF" and I'll send you the details that will answer them.

Diane Mentzer, PMP

Mark Batty

Chief Technology Officer (CTO)

You promised the board growth. It didn’t happen.

As the CEO of a £1m–£5m ARR SaaS, you have proven demand.
But with churn rising and NRR leaking, the board is asking why.

Common signals:

✗ The churn: renewals drop after incidents or broken promises.
✗ The leak: customers downgrade as value and trust erode.
✗ The friction: Sales promise features that cannot be delivered.
✗ The tax: engineers are firefighting instead of shipping value.
✗ The burden: escalations and trade-offs still land on your desk.

These are signs that Sales, Product and Engineering are out of step with commercial reality.

I’m Mark. I’ve spent over 30 years building software, products, teams, and strategy.
I help UK SaaS CEOs under board or investor pressure align commitments with delivery.

Each engagement starts with a diagnostic to isolate the causes of churn, downgrades, and slippage.
This identifies the high value, customer-led changes that deliver meaningful commercial wins.

Typical outcomes in the first 90 days:

✓ The roadmap: tied to renewals and protecting NRR.
✓ The delivery: predictable execution with clear trade-offs.
✓ The alignment: Sales, Product and Tech agree what ships.
✓ The stability: reliability that cuts firefighting and friction.
✓ The board: restored confidence through visible control.

I build the commercial-tech rhythm and capability that turns reactive firefighting into proactive delivery.
The weight shifts from your shoulders to a self-sustaining system you can trust.

Seeing the signals?
Get in touch for a constructive, no-pitch chat.

Providing commercially focused technical leadership as a fractional CTO, guiding early-stage organisations to align business goals with product development and customer experience, driving the growth of their software enabled solutions.

taplio

The Battle

Diane Mentzer, PMP

Mark Batty

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