Diego Granados

I'm a Product Manager with experience working cross-functionally with business roles (e.g. Marketing, Finance, Sales), technical roles (e.g. Backend and front-end engineers, data scientists) as well as designers and UX researchers to bring products to life that make our users' problems and pain-points go away!

I have experience working with Web and Mobile products, AI and Machine Learning - There's something really fascinating about using data to try and predict the future. I'm a big believer that every model should be thoroughly thought from an AI Ethics point of view.

As a product manager I have to wear different hats every day and I excel at working cross-functionally. My experience and feedback has taught me that I bring value to the teams I work with because:

- I empathize with users and speak: geek, data whisperer, designer, marketer and salesperson. At some point I also tried to learn Shriiwook (I've always wanted to understand Chewbacca like Han did). Understanding means fewer mistakes, and mistakes can be very costly.

- I'm passionate about understanding customers, too many people use "customer obsession" as buzzwords in their resume.

- I leave the BIG ideas to the Elon Musks of the world. A good Strategy, Vision and Execution drives products forward - I do these three.

- I'm an engineer at heart and a musician at soul - I like to combine logic with creativity

- I'm the calm one. I'm the one that plans.

I'm passionate about helping others and I created a YouTube channel to help others learn about Product Management: https://www.youtube.com/c/PMDiegoGranados/

Don't hesitate to reach out if you want to talk about AI/ML, technology, business, consumer electronics/technology or need help on your journey to become a Product Manager!

Specialties: Product Management, Consumer electronics, Consumer Technology, Cross-functional work, Agile development, Product design, data driven decisions, AI, Machine Learning.

Product Manager AI&ML

SaskTel

Help guide stakeholders within SaskTel by improving processes, products and services within the Telecommuncations industry.

Senior Business Analyst

Maintained capacity, demand, and forecasting efforts in service of optimizing efficiency in Workforce Management. 
✔️Recognized for my work in Data Analysis by the department and the management team. Received Gold Alex Award 
✔️Enhanced department’s capability to monitor province’s capacity and demand by 200% and act on capacity shortages by 400% by building various dashboards that eliminated the need for gathering data manually and made SaskTel’s, Contractors’ and Projects’ booked vs available capacity more visible
✔️ Ensured 80% of the out-of-service customers get repair services available to them within a day of reporting the trouble
✔️ Increased employee productivity by 100% by increasing communication between employees during remote work and transitioning to a new collaboratively prioritized work model

Business Process Analyst

Received, managed, and analyzed customer issues & complaints. Logged customer reports (trouble tickets),  and resolved situations and escalated to appropriate personnel as required.

Customer Service Analyst

Ontario Teachers' Pension Plan

Project 1 - Trained end-users for Investments’ Portal (Methodology: Agile)
Project 2 - Increased visibility of IT initiatives through online communities

Project Business Analyst

Project 1 - Revamped an existing system (Methodology: Waterfall)
Project 2 - Rolled out social software within company (Methodology: Agile)

Project Manager

Symcor

Project 1 - Build and Deployment Automation (Process Re-engineering)
Managed the automation projects by working with senior configueration teams to identify process improvement opportunities.

Ministry of Government Services

Assisted in the research and assembly of information contributing to I&IT policy development related to identification, authentication and authorization (IAA)

Policy Analyst

University of Waterloo

Updated degree requirements and updated the audit templates to support functionality of the Academic Advisement web site.

Program Coordinator

Provided front line technical support on networking issues in student residence rooms.
Ran comprehensive virus, spyware & root kit removal on student machines.
Reported problems such as disconnections and/or hacking to the Resnet office
Explained problems to the students in a polite, professional and friendly manner

Project Support Analyst

Toronto District School Board

Provided technical support activities to students & faculty.

Project Support Coordinator

To solve 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 for a wide range of clients is a long term goal. Hello! I am 𝐈𝐬𝐡𝐰𝐢𝐧𝐝𝐞𝐫, 𝐚 𝐒𝐫. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 with a successful track record of solving complex business needs by guiding stakeholders in making decisions 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 𝐚𝐧𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲. 

Most of my career has been in the Telecommunications space. I am looking to take the skills and experiences I have gained over my 10+ years of progressive experience into business & technology consulting or digital transformation for a global consulting firm. 

Project accomplishments spanning business & technology improvements participation in a 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐣𝐨𝐮𝐫𝐧𝐞𝐲:

👩🏽‍💻 Became a digital transformation leader in the organization by adopting Alteryx early and automating Resource Allocation Process for the Business Analysis Office.
📊 Learned Alteryx in under six weeks and self-studied to get certified. 
🏆 Gold Alex Award Winner:  transformed the way executives made business decisions using the Business 📈 Intelligence tools & dashboards I built for the department which provided capacity & demand visibility improving short term forecasting. 

𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞𝐝: positive attitude, thoughtfulness and willingness to explore challenging business projects. 
Success as a liaison between technical and non-technical people by using background in mathematics, business and computer science. 

𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬: digital transformation, working with clients and business process re-engineering. 

Originally from India, now in Saskatchewan, Canada; looking to expand horizons in other locations like: Vancouver, Calgary Etc. and one day California. From a Science and Mathematics family.  Inspired by my father, & his educational pursuits is what ignited my passion for guiding others in making difficult business decisions with data and technology. 

When I am not pursuing learning more in the industry you will find me Meditating, Painting, Scrapbooking, Shopping, Cooking, building a YouTube presence and learning how to build influence online. 

𝐖𝐡𝐚𝐭’𝐬 𝐧𝐞𝐱𝐭? Building LinkedIn presence, networking with Associates at large global consulting firms like: KPMG, EY, IBM, Deloitte, Accenture, PWC, Boston Consulting Group, McKinsey & Company and more. 

👉 📅 Actively accepting interview opportunities and networking coffee chats. ☕🤝🏽

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Diego Granados

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