SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Mark Famy

The Ideas Agency

The Ideas Agency is here to ignite the creative force in your people, so that together we can unlock new opportunity and positively impact the lives of your customers.

Business Designer

University of Warwick - Warwick Business School

Strategy and Entrepreneurship - Associate Lecturer Executive MBA

The AIM Institute

Helping companies create successful new products by giving their practitioners, often product managers and engineers, the tools and knowledge to accurately understand customer needs.

With this customer-centric approach, more profitable growth is assured. Even better, when guided by customer insights, product development is faster, less expensive, more profitable, and more actionable.

𝗙𝗮𝘀𝘁𝗲𝗿 because with customer insight, feature decisions will be more accurate, reducing the need for additional prototyping rounds.
𝗟𝗲𝘀𝘀 𝗲𝘅𝗽𝗲𝗻𝘀𝗶𝘃𝗲 for the same reason. Less money spent on prototypes and tooling, and less time spent by engineers as well.
𝗠𝗼𝗿𝗲 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲 - a customer-centric innovation strategy is the most proven path to product development success.
𝗠𝗼𝗿𝗲 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 -  Powered by an ambitious Voice of the customer program, product management, marketing, business development and engineering will all be on the same page. Instead of arguing their personal agendas, they will make informed decisions based on actionable insights from customers.

𝗛𝗼𝘄 𝗱𝗼𝗲𝘀 𝗔𝗜𝗠 𝗲𝗺𝗽𝗼𝘄𝗲𝗿 𝘁𝗲𝗮𝗺𝘀 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀?
AIM provides training, SaaS software tools, coaching, certification opportunities, and a massive knowledge centre. Practitioners plug into AIM's proven systems and simply cannot fail. They are trained in leading Voice of the Customer (VoC) methods, jobs-to-be-done (JTBD), market research in order to build innovation, marketing, product development & customer experience capabilities.

𝗛𝗼𝘄 𝗱𝗼 𝗜 𝗲𝗻𝘀𝘂𝗿𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀?
As Blueprinter trainer and coach, I guide you through the process to help you and your teams on the path to learn new skills that can be applied again and again in future product development.

Innovation Process Trainer and Coach - New Product Blueprinting 

Saint-Gobain Sekurit

A cultural transformation role to level up our approach to put our customers at the centre of everything we do.

Championing Customer Centricity 

Saint-Gobain

Formulating strategies, processes, and delivering sustainable innovation practices to High Performance Systems organisation within Saint-Gobain

Interface with businesses within HPS to help meet their goals and objectives using advising on appropriate innovation techniques and tools.

Be a central point of contact for HPS and for interest within Saint-Gobain for Innovation Tools and techniques

Innovation Development

Saint-Gobain Performance Plastics

Formulating strategies and processes for internal and external idea management.

Work with the business to help meet their goals and objectives using advising on appropriate innovation techniques and tools.

Helps foster entrepreneurship within the company.

Improving our intellectual property idea process

Innovation Platform Leader ENC

•	Realisation and development of new business ideas within core markets or in completely new market segments.
•	Identification of potential new applications and customers.
•	Analysis of strategies & portfolios as well as the profitability, feasibility and risk analysis of new projects.
•	A central point for new business ideas and feasibility.

Market Development Manager

•	Innovation training for processes and tools most effective for promoting innovation within the company.
•	Determine innovation needs of strategic business units within Europe.
•	Facilitate innovation sessions for business teams to solve critical challenges.
•	Train, facilitate & coach personnel in innovation processes.
•	Continuously improve the innovation tools, training and application.

Innovation Process Manager

Project managing customer solutions for tolerance rings ensuring their success both technically and commercially for automotive and appliance industries.

Technical Project Manager

ASSA ABLOY Opening Solutions UK & Ireland

Designing and identifying the introduction of new products from initial concept to full manufacture within the architectural hardware market.

Project Engineer

Shasonic Group

Sales Consultant in a leading independent retailer specialising in high end audio visual equipment. Duties included shop floor management, merchandising and dealing with customer complaints.

Audio Visual Consultant

Centre for applied science and technology information (formally HOSDB)

Provided scientific, analytical and technical assistance in Firearms and Protective Equipment Department. Assisting in a number of projects on-site as well as in the field.

Scientific Officer

📈 Innovation Strategy, Process and Culture - Design and Delivery of.. Keynotes, Events, Workshops, Coaching & Training for… Future Focussed Leaders 🔮 | Disaffected Product & R&D Managers 💼 | Corporate Changemakers ✊|

Want to know how you can understand your customers better than anyone else? Need someone to guide your teams to develop your next blockbuster Innovation? Interested to learn how true purpose can guide your company and yourself to your next level of growth? Follow me to learn more and connect if you would like a deeper conversation.

🔎 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘

🕮 Growing up in London in an immigrant family exposed me many different cultures and perspectives. My first job was a sales advisor for an electronics store: I learned alot about sales.... the hard way. Ask me about my stories.

⛰️ - I’ve been fortunate enough to see lots of beautiful places around the world. My current favourite is the Amalfi Coast. Next on my list are the Rocky Mountains in Canada.

🍣 A welcome side effect of having exposure to lots of different cultures and travelling is getting to experience all types of food. Highlight so far is the Sashimi in Japan 

🎓 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 & 𝗞𝗡𝗢𝗪𝗟𝗘𝗗𝗚𝗘
Renewed Innovation Strategy for Business Units totalling €7b in revenue – Working with each business, I helped them examine their unique capabilities to get new perspectives on how they can improve their core value proposition (Exploit Strategy) and find new markets (Explore Strategy)

Designed and Built New Innovation Process applied to 20+ Business Teams -  Incorporating Design Thinking, Lean Start-up, Business Experimentation & Agile Methods, I developed a world class Innovation Process for Projects. 

Developed and Delivered Online (Miro) Scenario Planning Workshops with C-Suite – Blindsided by the pandemic, I was tasked with developing a workshop to help the C-suite develop potential visions of the future to help the business prepare for an uncertain future.

💰 𝗠𝗬 BELIEF AND APPROACH
A strategic thinker that knows what it takes to uncover great ideas and how to make them happen. 
As a trainer, coach, facilitator and practitioner for Innovation and Creativity tools, I have learned how build to build respect, influence and trust at all levels of an organisation through effective leadership, collaboration and most of all, results

🔴 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗠𝗘
✉ mark@withmark.co
🖥️ https://app.simplymeet.me/withmark

✅ 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗧𝗜𝗘𝗦
Design Thinking, Design Sprints, Online Facilitation (Miro, Mural), Agile Methodologies , Creativity tools, Values, Business Design, Pretotyping, Prototyping, Business Experimentation and Validation, Innovation Strategy and Management, Change Management, New Product Blueprinting, Strategy, Product Design, Growth Mindset, Innovation, Purpose, Ikigai

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Dino Kovačević

Mark Famy

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