SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Goya XD

I founded Goya XD to help organisations grow without losing what makes them human. My work sits at the intersection of strategy, culture, and experience – helping leaders and teams bring clarity to complexity, and turn values into everyday behaviours that drive performance. 

With a background in human-centred design, behavioural thinking, and facilitation, I support clients through: 
- Strategic thinking partnerships and coaching-style advisory
- Team alignment and leadership development workshops
- Customer and employee journey mapping
- Onboarding, service, and culture design
- Brand narrative and messaging alignment 

Clients typically come to me when they’re stuck, scaling, or looking to realign with what matters most. I bring calm, clarity, and momentum to moments of uncertainty; with a practical, partnered approach.

Founder | Strategist, Facilitator, Coach

DevConf

DevConf 2025 Speaker: Hack the System, but Hold the Door

RocketPad Digital 

At RocketPad, we're all about creating digital experiences accurately reflect your brand's values and goals. With a solid background in Digital and Brand Development Strategy, I ensure every project is both distinctive and perfectly aligned with our clients' visions. Our small team creates digital platforms that aren't just visually appealing but truly reflect's each client's unique identity.

I believe in the power of entrepreneurship and, through RocketPad, aim to unlock digital potential for entrepreneurs. Key to our method is our facilitated discovery sessions that ensure the websites we build are tailor-made and scalable, ready to grow with your business.

If you're keen to boost your digital presence and prepare for future growth, let's chat. I'm here to bring your vision to life, creating a digital space where your brand shines and grows!

Chief Rocketeer

BrandLove - Experience Design

At BrandLove Experience Design, I had the opportunity to work on projects that reshaped customer and employee experiences for some of South Africa's prominent financial institutions. This included collaborating on innovative initiatives such as developing new employee onboarding and customer complaint processes for one of SA's major banks, refining the insurance claims process with a top insurer, and contributing to another top bank's CX team's Customer Experience design capabilities.

In my role, I facilitated team sessions in partnership with experienced facilitators. These sessions were interactive and introspective, designed to provide insights and leadership lessons from industry experts. The aim was to encourage participants to integrate these learnings into their daily professional and personal lives.

A significant part of my focus was to improve the Employee Experience, understanding its vital impact on Customer Experience and overall business success. By leading design sprints and combining Leadership Development with Design Thinking and Agile Methodologies, I supported teams in realising their potential (and impact) in their respective roles and environments.

The journey at BrandLove was about more than just process improvement; it was about enabling teams to spot opportunities for positive change and providing them with the skills and tools necessary for meaningful, lasting transformation.

Human-Centered Experience Designer, Trainer & Facilitator

BetterWork

In my role at BetterWork, I was fortunate to contribute to a coaching-based people management initiative with a globally recognised mining company. This initiative went beyond merely enhancing work processes; it was aimed at driving transformative change by promoting personal growth and emotional intelligence among several groups of peers, across different managerial levels.

Alongside group sessions, I provided individual coaching to deepen the skills and insights acquired. These one-on-one interactions were carefully tailored to reinforce knowledge and develop practices that align with each individual's unique challenges and goals.

The project approach expanded beyond traditional training methods, integrating elements of Design Thinking and Agile Methodologies into the delivery. This ensured that the change management program was not just focused on knowledge transfer but also aimed at inspiring a shift in mindset towards continuous improvement and adaptive leadership.

People Management | Facilitator and Coach

Henley Business School - Africa

At Henley, my role was diverse, enriching, and formative. I managed a variety of tasks, from overseeing online ad campaigns and improving our website's search rankings (SEO) to handling social media and email marketing efforts. My role involved multitasking across various projects, including marketing, events and project management to video editing and socials.

At the time COVID hit I was a freshly minted Scrum Master and a strong advocate for agile and flexible working methods (still am), which led me to introduce Trello, as a cross-departmental collaboration tool that greatly improved teamwork and communication across the various departments when the pandemic suddenly struck, leading to our whole organisation working from home with immediate effect.

A major transition in our marketing department, led to my overseeing several critical tasks for the Marketing department in the absence of a department head. These tasks involved managing outdoor advertising, digital marketing campaigns, and key networking events, all while working with a much leaner team.

My interest in technology often made me the go-to person within our team for solving complex technical challenges. This aspect of my role involved exploring innovative tools and finding creative solutions to unexpected project hurdles.

A significant part of navigating these diverse challenges was the strong relationships I had with several of our key service providers. Their reliable support was crucial in ensuring the success and continuity of our projects. These include (but are not limited to) Bold Online Marketing, Metisware and Digidynamic.

Manager: Social Media & Gamification

The role of Programme Manager  brought the exciting challenge of managing educational programmes, many of them for for C-level executives. This role took me on incredible journeys across the globe. A highlight of this journey was Louise Claassen and I leading our first international, accredited leadership development programme for senior executives. Spanning five countries and seven cities in 23 days, this adventure was as thrilling as it was rewarding, earning me the fond nickname 'Tess I can' from the delegates.

Another key achievement was launching Henley's learner management system, Pelopele. This task was a collaborative effort with our technology partner, Metisware. Together, we meticulously crafted Pelopele, focusing on creating an engaging, user-friendly interface and fit-for-purpose features. My responsibility went beyond project management; I worked in tandem with the academic director to design the system through detailed iterations. Our joint effort was pivotal in ensuring that Pelopele not only complied with but also enhanced the academic rigor expected of an internationally accredited business school. This project was a testament to the power of blending technological innovation with academic excellence, establishing Pelopele as a key element in Henley's educational framework and a benchmark for modern, efficient academic processes.

Another proud moment was overseeing the #unTAP programme. This project stood out for its impact and innovation, earning the prestigious gold EFMD Excellence in Practice Award.

Programme Manager: Executive Education

My journey at Henley Business School began as a Programme Administrator, focusing on refining administrative processes to enhance the efficiency of our Executive Education team. My role was geared towards ensuring smooth programme delivery, helping to create a positive experience for our corporate clients, training facilitators, and programme participants.

Five short months later, I was delighted to be offered the role of Programme Manager. This allowed me to take on more responsibilities and contribute further to Henley's educational offerings.

Programme Administrator

Beastie Store

Beastie was born from a few things: A love for animals, beautiful furniture, and a firm belief in the South African concept of Ubuntu: I am because we are. All of our products are locally sourced, and supports local South African businesses and manufacturers. We strongly believe in supporting businesses and individuals within South African borders – and contributing to our local economy. 

Our goods are all, without fail, manufactured and supplied by small businesses. From local community crafters and artists through to our upholsterers and carpenters – each purchase we make as a company is done carefully and selectively made to contribute to other small businesses, such as ourselves.

Too often as consumers we feel the need to ‘give back’ in some way, without any real since of ‘who’ or ‘which cause’ to support. We hope to make this choice a little easier for our customers, and make some small impact in our own way by contributing 5% of each purchase (the sale price, not profit percentage) to local animal welfare. We allow our online community to select the animal welfare organisation they feel most deserving of the support – and for 2020 we are proud to support Pug Rescue SA in our own small way.

Small Business Owner

Connemara Consulting

In my role, I had the opportunity to support the Executive Director and senior associates at our company, contributing significantly to the delivery of various programmes and client engagements. A key aspect of my job involved coordinating executive coaching contracts, managing the Connemara in-house Facilitator Master Class, and overseeing both boutique and special projects.

My responsibilities were diverse, ranging from the meticulous formatting of training materials to providing comprehensive administrative and project support. I was also involved in both local and international travel, which enabled me to engage directly with clients. These engagements often included working with mid- to executive-level clients from a variety of industries, including notable names like Sun International, Siemens, Stanlib, and Ecobank.

Personal Assistant to Executive Director, Project Support

I was responsible for providing comprehensive logistical coordination and administrative support to Programme Coordinators, along with managing travel arrangements for over 40 facilitators involved in various programmes, both locally and internationally.

My duties encompassed a wide range of support tasks. This included everything from sourcing and procuring learning materials to post-programme administration, such as data capturing and ensuring adequate stock levels. I also contributed to the design and extensive formatting of learning materials and graphics, our educational resources were always meticulously branded and on point. Additionally, I often stepped in to provide ad-hoc support to Directors as needed.

This position gave me valuable insights into the complexities of project management and enhanced my client relations skills. It allowed me to greatly refine my abilities in providing organisational support across a diverse range of projects and client interactions. I had the privilege of working with clients from various sectors, each adding to my experience and creating an understanding of different organisational needs.

Logistics Coordinator

Leather Gallery

Branch Manager for the first Leather Gallery branch to open in Johannesburg. This included client / supplier liaison, localised marketing for the store and representing 'Leather Gallery' in Johannesburg in absence of Head Office representatives. Other duties included monitoring and setting of branch sales, targets, and the coordination of various Johannesburg exhibitions (Decorex, Homemakers, 'pop up' mall displays, etc).

Branch Manager

Pzazz Interiors

My role at Pzazz included decor consulting and in-house sales, with special focus on providing clients with 'one-of-a-kind furniture and decorating options, unique to their own taste and style.

Interior Decorator

Hey, thanks for stopping by 👋

I’m Tess. I help founders and specialists build businesses that work. Not just on paper, but for real people.

Over the years, I’ve learned that the toughest business challenges are solved by working with the human parts of the business, not around them.

The people I work with are great at what they do. It’s when you start layering in everything else (the people stuff, the process stuff, the “why is this suddenly so hard?” stuff) that things get messy. 

As businesses grow, so do the complexities.

That’s where I come in.

I partner with founders, specialists, and solopreneurs to find clarity and design better ways of working — for themselves, their teams, and their clients.

My skill stack includes: Brand strategy, coaching, workshop facilitation, customer journey mapping, gamification, behaviour design, and design thinking.

If any of this sparks something, or you’re just curious about what I do — say hi!
DMs are open.

(Unless you’re only here to sell me something. Then… please don’t 😉)

taplio

The Battle

Dino Kovačević

Tess Gouws (She / Hers)

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