SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

OJSC "Bank Eskhata"​

Chief Digital Transformation Officer

Central University Tinkoff

Senior Product Manager

АО Кибериспытание

Chief Product Officer / Chief Commercial Officer

Yakov and Partners

Engagement Manager

ПАО "МТС-Банк"

- Organised and managed three management cycles: Strategy Update, Portfolio Management, Program and Project Management the portfolio of strategic initiatives, managed via Product and Investment Committee
- Managed strategic agenda of the Product organization in SAFE quarterly cycles, assessed and optimized processes in agile teams

Head of Strategy: including PMO, ESG, Strategic Monitoring

Банк ВТБ

- Developed a detailed analysis on SMB strategy positioning and next steps to be implemented
- Prepared the whitepaper on how to carve out a market niche in payments

Managing Director, Strategy Department

Boston Consulting Group (BCG)

- Developed a market readiness case for a TOP-3 bank in Russia on a life-style mobile application strategy. Proposed repositioning from a broad “Smart City” strategy to a focused “Urban Mobility”
- Managed rapid assessment of a consumer finance bank. Assessed full potential of a business model and complementary cases based on strategic operational and financial lenses targeting TOP-15 by assets
- Run a high-level diagnostic for a banking system of a country in Central Asia. Identified key imbalances in the financial system and the immaturity of the banking system
- Refined business school strategy leveraging previous and freshly conducted diagnosis in alignment with national goals, local market dynamics and international trends – request from a TOP-3 bank in Russia
- Developed a detailed approach for a cost-cutting project for one of the leading banks in Russia

Project Leader, Financial Institutions Practice Area

Visa

- Proposed the regional strategy for the data-driven services on top of VisaNet assets. Russia became the only region with a mandate for the development of local data products
- Managed a pilot project which involved 13 banks (including Sberbank and VTB Group) and Equifax – cardholder-level scoring based on transactional data. Managed commercial launch of the service
- Developed a roadmap for implementing the set of Global Data Products in Russia

Director, Head of Data Products, Russia

- Developed a set of profitability improvement measures for a payroll channel. Identified opportunities for improving profitability up to 15 mln. US$ a year. Key areas were onboarding and X-sell with specific products on debit and credit products
- Developed and executed a segmentation-based digital acquisition campaign
- Developed a credit cards strategy with the objective – x2 in balances in 3 years. Managed the customer life-cycle management part of the project. Key areas were X-Sell across active and non-active bases, Portfolio optimisation (card categories), Onboarding, Planning campaigns with credit-line increases
- Prepared a view on FinTech industry for Russian market. Materials and insights have given were widely reused across different functions in Visa Russia

Director, Visa Consulting and Analytics

Leto Bank

- Established a PMO 
- Organised and Managed a Program of projects designed for developing a Post Bank (with Russian Post). Developed decision packages for Payments and Services for Pensioners. Managed the development and review of business processes. Managed the Steering Committee - appointed as a secretary. Managed the agenda and facilitated meetings with members of the Management Boards from VTB, VTB24, Russian Post, Ministry of Communications and Leto Bank
- Managed development of the Corporate Strategy. Appointed as a secretary for the Strategy Committee of the Supervisory Board
- Established and managed a Program for key projects – Implementation of new Formats and Products. Facilitated planning for the key projects. Facilitated planning and prioritisation

PMO Director, ExCo Member

- Developed and proposed the implementation of the Micro-Finance Organization (MFO) "Leto-dengi" (subsidiary of "Leto Bank")
- Managed organization of the MFO’s entity
- Managed the start of products (micro-loans) via "Leto Bank" channels
- Optimized cooperation between MFO and Bank
- Managed Operations (incl. Strategy, Planning, Reporting, Integration, Funding)

Acting General Manager

- Engaged as a member of ExCo
- Implemented The centralized Sourcing function. Created the Shared Service Center for Contract Management functions (incl. invoice management)
- Managed cost-cutting activities. Optimized commercial terms of actual (effective) contracts. Negotiated changes along the value chain
- Developed the Sourcing Strategy
- Developed and managed the strategic sessions
- Developed and proposed the implementation of the Micro-Finance Organization (MFO) "Leto-dengi" (subsidiary of "Leto Bank")

Sourcing Director (CPO), ExCo Member

- Engaged in the Start-up phase of Leto Bank. Managed the Supplier Strategy in the area of Business Technologies. Structured the Demand Management for Front desk and Back end systems
- Managed contracts and SLAs. Managed contract terminations, activities related to claim administration
- Developed Operational Models for a number of IT Outsourcing operations for Head office and Retail Network processes: Business Technologies Development & Implementation, Service Support & Delivery. Negotiated and managed fulfilment of the corresponding agreements
- Developed the Vendor Management Strategy
- Managed IT Budget. Developed the cost items’ structure. Was responsible for cost allocations
- Developed and proposed the centralization concept of Sourcing functions

Head of Vendor Management

Face4Biz

Project was closed. Business model was not sustainable at that time
- Developed the initial idea – CRM for retailers built on cloud-based facial recognition technologies
- Gathered the team of four founders. Developed customer journeys for retailers. Tested hypothesis within a clients’ environment: fears of privacy issues, acceptance of technologies, operational issues 
- Designed the light business model. Identified the pricing model
- Targeted premium retail with low traffic. Implemented cohort analysis, customer lifetime analysis
- In Apr – Jun ‘16 minimum viable product was presented and tested in night clubs, jewelry, high-end cosmetic and vape shops. By Nov ‘16 14 shops were connected to the system
- Finalist of the First High contest organized by Winter Capital and McKinsey

Co-Founder

A result-orientated manager with 20+ years broad experience in strategy&operation in leading Fintech and Tech companies. Proven track record of leading and implementing complex organisational systems, including tech strategy development, portfolio and program management, value engineering and operational efficiency improvement, investment planning, sourcing, IT process management. 
The ability to take responsibility, focus and learn quickly helps to successfully perform in challenging and fast-paced environments; help to create high-performing teams. Explicit and proven skills to optimise P&L proactively using comprehensive management tools and methods.

taplio

The Battle

Dino Kovačević

Ilia Zabegaev

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