Lever Talent, Inc.

Head of Professional Services

At Lever Talent, our mission is to help leaders realize they are capable of more than they could ever imagine. We believe individuals make a business, not the other way around, and all business is personal.

The employee-employer relationship is broken. Thankfully, employees are gaining leverage, and the power dynamic with employers is shifting. We’re flipping the script by helping businesses lean into this shift - bringing humanity back to business.

We help leaders find leverage in themselves, their teams, and their strategies.

We help companies find leverage by identifying their superpowers and developing complementary processes to spur growth at scale.

We help with:

Talent Strategy: We help leaders align their people strategy to their business strategy and accelerate growth with talent optimization.

Career Development: We give people the training and coaching they need crush their current job and achieve their goals.

Leadership Communities: We bring growth-minded leaders together to share ideas, learn from each other, and grow.

Detailed Services Overview:
- Team Design & Strategy Alignment Consulting
- Hiring Process and Strategy Consulting
- Management Training
- Leadership Coaching
- Team Building Workshops
- Career Development Communities
- Employee Engagement / Performance 
- The Predictive Index Software sales and client service - we are a PI Certified Partner.

Talent Optimization Consultant

The Predictive Index

Senior Consultant, Professional Services

Massage Envy

Senior Director, Learning & Development

DriveTime

Director Organizational Development

Banner Health

Director, Learning & Assessment

Director of Training & Learning Solutions

Axon

Director, Axon Academy (Learning & Development)

Jack in the Box

Director, Jack's University

St. Jude Medical Center - Community Health Clinics

Performance Consultant

California State University, Fullerton

Teaching Associate

Academic Advisor

University of Hawaii at Manoa

Faculty Evaluator

Leverage Seeker. Talent Concierge. Executive Coach.

I am Head of Professional Services at Lever Talent, a talent strategy agency. We help people find their leverage so they can achieve more than they could have ever imagined for themselves.

Meg Patel

Snyk

I lead Snyk's global product design, documentation and content design teams.

Global Head of UX

- Melded Design Thinking, Lean UX and Dual Track agile to create a Product Led Process that accelerated product delivery and incorporated learnings from the field. This has yielded a major uptick in user sentiment around ease of use, satisfaction, faster release times, and improved usage of the product and features across the portfolio. 

- Established End-to-End Macro CX Framework that incorporates totality of the prospect and client journey. This resulted in multiple x-functional initiatives to improve experience hotspots. It also resulted in formalization of CX Optimization Program with dedicated staffing. 

- Established Experience Design Framework which includes Experience Canvas that enabled the entire organization to have visibility to the totality of the experience for a given product line. A connected user-centered visual narrative surfaced experience friction and internal misalignment early in the process. 

- Provided sponsorship for Experience Design System (named Tapestry), H.E.A.R.T. metrics and  Client Advisory Panel. All of these programs matured the design practice, ushered in consistency across the portfolio, measured the impact quantitatively, and enabled rapid feedback with clients in a sustainable and scalable way.

- Established the mission, vision, org structure, career advancement map for Product UX, Platform UX, Experience Research, Content Design, Design Operations and Localization. Achieved near perfect staff retention over 4 years. Any attrition was due to external factors (eg., covid)

VP of Experience Design

Elevated the role of Experience Design as a competency to De-risk Strategy and Investments
- visualization and experiential narratives help make business decisions and tradeoffs, including investment dollars 

Established Customer Experience Framework and user-centered approach in service to go-to-market strategy 
- teams across the company are structured to deliver against the phases of the customer experience
- key initiatives with cross-functional team members are created to ensure experiences are cohesive and connected

Established and Scaled Product Design Team 
- researchers, designers and designOps manager work across teams to bring the power of design thinking in day to day work

Director of Product Design

Rapid7

- part of the CEO's initiative to evangelize and deliver business outcomes using service design and design thinking methodologies
- inspire and influence cross functional leaders to adopt customer centric, end-to-end, surface-to-core approach to solving problems
- currently building and mentoring a multi-disciplinary team of strategic thinkers, functional experts on data, customer research, business intelligence, marketing and product design to deliver on the promise to keep our customers and their customers safe.

Senior Manager, Experience Design

Key Accomplishments 2017 : End-to-End Experience Design and Delivery of InsightIDR, InsightIDR Free Trial, InsightOps and InsightOps Free Trial. 

-Design and run end-to-end to experience mapping sessions for product and process improvements. 

- Democratize Design. Demystify design thinking by deeply collaborating across functional groups ( Sales, Marketing, Customer Success, Product, Engineering and Support) to map out customer experience, and zone in on actionable next steps. 

- Define and own the strategic experience vision across two products and security services.  Collaborate deeply with other leaders to align and drive overall business strategy across the portfolio. 

- Manage a team of interaction designers. Inspire and mentor the larger UX team to bring their best functional skills to solve gnarly security problems

- Reflect and Share. Speak and write about real world experiences applying UX methodologies in the messy world. 

- Welcome learning in all shapes and sizes - from successes and from failures, from customers and from internal experts, from technology and from nature.

Manager, User Experience Design

On a mission to architect and deliver effective and efficient solutions to the complex challenges in cyber security. Currently focused on the next generation of Incident Detection and Response portfolio. 

Focused on delivering a Experience as a competitive differentiator with help from a cross functional team comprising of direct UX reports, Engineering, Product Strategy and Product Management partners.

Lead User Experience Architect

Help over 3,500 organizations around the world visualize their security posture and effectively defend against cyber crime

GENERALLY
- Part of UX leadership team. Evangelize and demonstrate value of investing in user experience strategy.
- Collaborate and align cross functional leads to envision and deliver solutions to difficult problems.
- Establish project timeline and experience scope. Manage UX deliverables and UX resource allocation. 
- Mentor, inspire and collaborate with UX/UI/Visual designers and researchers. 

KEY ACCOMPLISHMENTS
- Led user research and interaction design for the redesign of the flagship product - Nexpose. Transitioned research to UX researcher, and final designs to a team of UX and Visual designers. Nexpose 6.0 was released on September 2015.
- Established research protocols that focused on rigorous synthesis of quantitative and qualitative data.
- Established design principles and design critique framework that ensure design standards are established, and are maintained. 
- Formalized UX process based on Lean UX principles. Aspects of the process are now formalized in the software development lifecycle.

CURRENTLY
- Leading design efforts around Incident Detection and Response Portfolio.

Senior User Experience Architect

Blackboard

Focused on delivering solutions that solves today's education problems and prepares educators for the future.


- Research trends and uncover unmet needs via internal (support requests, bug queue and enhancement requests) and external channels (surveys, KANO analysis, interviews and focus groups with clients)

- Design iteratively, Collaborate intensely with a cross-functional team and ruthlessly prioritize features in order to deliver value to our client institutions, serve the end user needs, while still meeting the business imperatives.

- Keep an eye on time to market. Follow Lean UX methodologies that focuses on outcome, not output, and scrutinizes features and design via hypothesis driven testing.

- Test early and often with varied audience. Discover usability and accessibility issues, prioritize, communicate, fix. The purpose of all UX methods is to improve a product, not generate reports and powerpoint slides that no one reads.

Senior Product Designer, User Experience Group

- Conduct lightening fast user research and competitive landscape / business analysis to frame user pain points & business problems

- Work with senior leadership and engineering to prioritize features and define the WIN for the feature. Ensure successful execution of the product vision from a competitive and user experience perspective. Make appropriate tradeoffs.

- Validate product desirability, and design assumptions via surveys, client visits, interviews, focus groups, unmoderated and moderated usability tests

- Rapidly prototype multiple solutions using flow diagrams (Omnigraffle, InDesign), annotated wireframes (Balsamiq), Lo/Hi fidelity mockups (Fireworks) clickthrough interactions (InvisionApp, PowerPoint, Dreamweaver) and front-end Prototype (HTML/CSS/JS), if needed.

- User Experience lead for product development teams following agile development methodology. Participate in daily scrums and closeout sessions, author user stories, and audit in progress development for user experience, feature, and accessibility.

- Collaborate with instructional designers and content curators to develop help documentation for the product/ feature. 

- Collaborate with Sales, Marketing and Training organizations to craft appropriate messaging and visual representation of the feature

- Present product functionality and the future vision to client cohorts and internal stakeholders. Solicit feedback, prioritize, and iterate.

- Balance user experience requirements against business needs and development resources to deliver a high quality product to the end users.

Product Designer, User Experience Group

ACI Worldwide

- UX lead for strategically significant online product line
- Work with an international team of development and product teams
- Responsible for creating and championing UX / UI standards across ACI products
- Lead initiative for creating Design Pattern Library that can be leveraged across all ACI products
- Conduct site visits nationally to better understand user and business problems and validate new product ideas via focus groups and interviews
-  Design workflows and low/high fidelity prototypes based on user provided feedback and market research.

Senior User Experience Designer

Media WORKS Enterprise

- Managed design and implementation of National and regional websites for Dream It. Do It. - a national campaign targeted to youth to the educate on advanced manufacturing opportunities and requirements.

- Led a team of youth to create an anti-Domestic Violence website funded by the Verizon Foundation that aimed at educating young adults on domestic violence.

- Created an award wining documentary for the Maine Department of Transportation that was meant to raise awareness among policymakers for a continued funding support for infrastructure in the State of Maine.

- Oversaw all web development and video production and trained 30+ interns in graphic / web design and video production

- Liaised with clients to gather requirements, conduct design reviews, defend design decisions, and deliver completed product.

Lead Interface Designer

With over 18 years of experience in end-to-end user experience and service design, I have hired and coached high-performing teams and directors. I have changed organization's culture and processes from feature centric mindset to experience first mindset by leveraging user-centered design methodologies that have produced business results faster than traditional methods. I have been successful across complex domains that include cybersecurity, learning management, and payment systems. I am a passionate advocate of design thinking, lean UX, dual track agile and customer-centric mentality.

While I am goal-orientated and results-driven, I deeply care about people and relationships. I lead with influence and am able to effectively communicate the value of experience up, down and across the organizational hierarchy. I am also a skilled workshop facilitator who can make design thinking accessible to diverse audiences. My mission is to create products and services that solve real problems, delight users, and enable organizations to meet and exceed business goals.

taplio

The Battle

Meg Patel

Ranjan Bhattarai, MS, MBA

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