Danny Luu

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation.

Customer Success Manager

Catalyst Software

Catalyst is the leading customer growth engine for your go-to-market team that unlocks insights on how to easily grow and retain revenue from your #1 asset, your customers.

Key Accomplishments: 
❑ Q1 "Having Fun" Core Value Award.
❑ Managed Coaching Corner Community with over 900+ members to provide mentorship, resources, content, and drove over $200k in pipeline.

Community Marketing Manager

Sendoso

Core Contributions:
❑ Managed a private community of over 500 members, providing new campaign ideas, resources, and content to enhance product adoption and user experience.
❑ Collaborated closely with the customer success and account management teams to identify opportunities and build out new case studies for key accounts.
❑ Hosted quarterly group reference events, driving upsell opportunities and contributing to $25K in closed won revenue attribution.

Sendoso is the leading Sending Platform (SP) that delivers modern direct mail, personalized gifts, eGifts, and other physical impressions at scale.

Core Contributions:
❑ Built the CSA Playbook within my first month of joining.
❑ Partnered with 9 CSMs to manage their book of business, overseeing accounts with a total ARR of over $5M.
❑ Spearheaded the creation of a cross-functional review process with business operations, reducing the time to pull Executive Business Review metrics from 1 hour to 15 minutes.
❑ Promoted to Customer Community Manager in November 2022.

Customer Success Associate

TigerGraph

Core Contributions:
❑ Owned marketing tech stack: Sendoso, HubSpot, & Drift.
❑ Championed and owned Drift launch, creating $45K in pipeline in a few weeks.
❑ Managed a $35k quarterly direct mail budget, which produced $2.5M in pipeline (a 35% QoQ increase).
❑ Collaborate with field marketing and demand gen to drive attendees for webinars, & in-person events.

Marketing Programs Specialist 

Key Accomplishments:
❑ $1.5m pipeline generated.
❑ $250k of net-new ARR closed/won.
❑ Promoted to Marketing Programs Specialist after Q2.

Sales Development Representative

DataStax

DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open-source and Kubernetes.

Key Accomplishments:
❑ Sourced $500k in pipeline.
❑ Achieved over 125% of quota MoM.

Wells Fargo

Business Relationship Manager

Business Relationship Associate

Senior Personal Banker

Personal Banker

Teller

Community Manager @ Catalyst Software

I spent eight years climbing the corporate ladder at Wells Fargo before diving into tech in May 2019. 

Outside of my professional career, I enjoy:

Being outdoors, exploring new boba spots, investing in the stock market, and Hip-Hop/R&B music, especially 90s/2000s throwback.

Let's connect! 🤙🏽

Joined as the 1st CSM to help manage and serve Opensend's growing portfolio of customers.

Opensend is a data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels to increase conversions (email, ads, postal).

Senior Accountant

Keder Solutions

Financial and Accounting Analyst

Grant Thornton LLP (US)

Senior Associate

Associate

Maven Solutions 

Scrum Master

Redpath and Company (Accounting, Tax, Audit, Consulting)

Professional Staff

Sodexo

Manager

Employee

RSM US LLP

Process Risk & Controls Associate

Jamf

Account Services Analyst

Senior Accountant | Servant Leader | Entrepreneur | Driving Financial Excellence and Inspiring Individuals & Teams for Success

The simplest and easiest way you can show appreciation for someone else is through kindness.

I’ve worn many hats in my journey from being an accountant, scrum master, auditor, financial analyst, mentor, mentee, classmate, teammate, coach, friend, son, brother, cousin, and this list continues on… but the one thing that holds true, regardless of the hat I have worn or currently wearing, is kindness will always prevail. A lot of the opportunities that have come my way thus far are because of kindness. When we are kind and appreciative, we become likable and that can open a lot of doors. Some we may never have seen coming. From my experience, if we add a willingness to learn, a solid work ethic, and some boldness/confidence to being kind, the world is our oyster.

Sports were a staple in my life growing up and that is where I learned the values of being kind and grateful. Growing up my sports coaches preached the saying “Stay Hungry and Stay Humble” which to me means always showing appreciation for what we currently have and have accomplished but never losing the urge to grow and become better. In today’s world, if we want to lead others and continue to grow we need to humble ourselves by setting our egos aside. We need to be willing to ask for constructive feedback in the areas we need to improve and ultimately we have to take our eyes off ourselves and put them on others.

I’ve learned though, in order to lead, add value, and make a positive impact on others, I first need to lead and improve myself. As a result, I’ve taken on the biggest project anyone can take on in their life, which is their own personal development journey. Over the years I’ve become fanatical about my personal development journey and finding ways to become the best version of myself.

As I continue to improve my own leadership, professional, communication, and business skills, I look to pay it forward and continue living out my values of giving and kindness by helping others develop their skills and reach their full potential.

Please feel free to reach out if you have any questions or just want to network.

Brandon S.

taplio

The Battle

Danny Luu

Brandon S.

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