Deloitte

• Selected to participate in a fellowship program focused on enhancing understanding of the ER&I (Energy, resources, and Industrial) industry across the firm. Engaged in projects aimed at supporting firm leaders in growing their practices within the ER&I sector.
• Transitioned to the Internal Audit offering to support Agile IA & strategic IA engagements influencing departments to create purpose-driven teams embracing new technology, navigating risk, and leading learning practices
• Led redesigning of organizational structure (30+ team members) from a technical and teaming perspective while facilitating internal and external relationships, recapturing metrics, and building change management documentation
• Established relationship with Deloitte Consulting and aided in expanding their health care Human Resource Advisory board by facilitating in-person experiences with over 25+ attendees
• Created shark tank-style analytics competition driving innovation and automation ideas for the firm, client, and stakeholders with over 40+ attendees and global leaders

Internal Audit - Consultant

• Relocating to Indonesia to support internal audit control design from a business process and technology standpoint for a 3 billion dollar mining investment, the largest copper mining plant in the world.
• Navigated intense situations with government officials that ultimately led to my return back to the US. An opportunity I'm forever grateful for, Indonesia is a beautiful place!

Internal Audit - Senior Consultant

• Educated team members and improved understanding of relevant IT systems; SAP, Oracle, Workday, SuccessFactors
• Built out global documentation for Agile methodology and obtained Agile Coaching ICP-ACC certification
• Managed collaboration and virtual production among 50+ attendees for internal Agile bootcamps

IT & Specialized Assurance - Consultant

• Performed general information technology control testing, report logic testing, and business process controls testing while working on over 10 SEC external audit engagements within the Energy, Resources, and Industrials industry offering
• Facilitated client walkthroughs for newly implemented IT systems and headed the system implementation control testing
• Energized recruiting efforts at Deloitte by participating in local, regional, and university-based events

IT & Specialized Assurance - Analyst

DxConsulting, LLC

A business I started to better serve job seekers struggling in their careers.


• 2024 LinkedIn Top Voice 
• 2022 Top Job Search Expert To Follow On LinkedIn  (JobScan)
• Captured over 21k followers and 5M+ content views through LinkedIn with daily content creation and producing a year-long weekly video series
• Formulated a job search method, “Conversations > Applications” that reverses the traditional job search process for candidates

Visit www.dxconsults.com for more information. 

Or...scroll down further for some client testimonials.

PS... If you made it this far and really can't find a reason to connect or are struggling to personalize your invite. Just send me a message saying "#Whynot?", happy to connect and start a conversation! I appreciate you taking the time to read about my passion

Founder

Audience & Income

Audience & Income is an exclusive membership community for creators, dedicated to helping them grow their audience and create income online.

Member

Helping job seekers revitalize their networking strategy in Q3 | Conversations > Applications ✌️

I believe you should be able to obtain your career dreams and that’s what I help professionals do. 

My clients have landed roles at Oracle, Deloitte, EY, Tata Consultancy, JP Morgan, Goldman Sachs, Eaton, Salesforce, KPMG, PWC, Dell, Higher Education or started their own venture 😌

But, landing your dream role doesn’t happen by chance, or with me creating an offer letter for you. My most successful clients know it takes hard work, patience, and perseverance.

The results? Massive career pivots, finding clarity in what you wanted to do, landing your target role in 2 months, and getting 2x your current salary. 

Ultimately, the people I work with feel respected, valued, and paid fairly in their career path.

I am a career coach guiding frustrated mid-career professionals to their target roles by teaching them to have the right conversations with the right people

I specialize in 1:1 coaching that covers job search strategy and career clarity.

Sick of hearing from me?  Scroll 👇🏼  to see what my clients have to say

Note: All opinions expressed are solely my own and not of any employers

Who am I and why should you listen to me?

I was an underdog, I never had the perfect GPA, experience, or stories to tell and I still broke into the #1 professional service firm in the world. Before that, I spent time in public accounting, start-ups, and fortune 500 companies.

But... your LinkedIn doesn't show a recruitment or hiring team experience?

They were internships and I decided to remove them. Hiring isn't rocket science + I had the below opportunity

I sat behind the scenes in HR and watched resumes pile in, held phone screens and reference checks, and interviewed candidates, and rejected candidates (yes, all while utilizing an ATS). 

I’ve seen how treacherous the job searching process can be; automated rejections, ghosting, 14 rounds of interviews, and 250 applications a week. I don’t want you to have to live in the process that every candidate believes to be normal.

I was born and raised in Cleveland, Ohio, and also had the opportunity to live in Austin, Texas for four years. After four years, incredible weather, and "Keep Austin Weird" vibes, I finally decided that I missed home and wanted to see the Browns win a Superbowl. I headed back to Cleveland and started working with my dream company + starting my own business. I'm an avid sports fan, enjoy being active, and spending time with my family + and friends

Dominic Imwalle

A rejection letter hits your inbox.

Most people avoid reading it, take it personally, and never respond.

But that's leaving opportunity on the table.

Here's what the best job seekers do instead:

Reply with gratitude.

-  Thank the recruiter and hiring team.
-  Keep the door open for future roles.

Request feedback (if possible).

-  Not every company can share details.
-  But a small note can help you refine your approach.

Explore other roles.

-  Check if they're hiring for similar positions.
-  Be extremely specific about why you're interested.

Reflect and refine.

-  What went well? What needs improvement?
-  Talk with someone already in the role you want.

Because here's the truth:

The worst thing you can do is walk away without learning anything. Admit it, this didn't go the way you wanted it to go and now it's time to pivot or press forward.

A rejection isn't the end - it's data.
It's an insight into what companies are looking for.
It's a chance to build relationships for the future.

The people who get hired?
They treat every interaction like it matters.

Because it does.

Platforms don’t hire you, people do. I help job seekers unlock $100K+ roles by mastering the story that sells // Conversations ​> Applications // Career Coach // Resume Writing

We love quick wins: the perfect resume tweak, the magical conversation that reveals a role.

But the +$100k position with 20+ days off? That requires depth over speed.

Here's what we'd do (and what a client recently did) to change their career narrative:

STEP 1) Admit it's not working

- The 19th application won't change the game. Draw a line in the sand with someone who's been where you want to go.

STEP 2) Go deep on your network

- Find people you've worked with who are doing what you want. Focus 100% on them and their career, not your job search. Expect ~75 thoughtful outreaches.

STEP 3) Speed matters for applications

- Track opportunities obsessively. Be first to apply and first to reach the hiring team. Prioritize referrals within 48 hours.

STEP 4) Connect the dots

- After 8 weeks of 3-4 conversations weekly, what are employers saying for this role? Attack their pain points and draw commonalities across roles.

STEP 5) Prepare obsessively for interviews

- Say no to distractions. Mock every question from phone screen to final panel. If they haven't done what you want to do, it's "noise".

Every interaction counts.
Focus on one approach, and you become attractive.

Conversations > Applications ✌️

I noticed this on an office hours call yesterday. If you're in the job search, find a place where you have to introduce yourself on a weekly basis. 

- What story do you run to?
- Where do you light up?
- What pulls people in?
- Do you give on too much?

Charisma is everything today.
Can you pull people into where you're going?

S/o the folks putting up reps on the weekend ✌🏼

Every email you send in the job search is either building an advocate (or turning people off).

Don't fold on getting feedback, asking a question, starting a conversation, or sharing an idea you have for the role. Winners in the search grab and hold attention.

They do so by being wildly different than most. 

Not “Interested.” Not “DM’d you.” 

Comment with something that shows your thinking, asks a smart question, or gives a micro-insight. This draws attention back to you. 

Conversations > Applications

I believe this is the pinnacle question to measure progress in a job search that is stunted (3+ months). 

If you're not in the 5+, I'd highly recommend studying people. There exists someone out there who has done what you wanted to do with less. Find them, be curious about how they did it, and then go implement. 

Sure, you'll get to a point where information is capped out. But it never hurts to share your story and impress people in your field. 

Conversations > Applications

Out of the last 14 days job searching, how many times have you spoken with someone doing the work you want to do?

The author can see how you vote. Learn more

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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Dominic Imwalle

Craig Davis

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The Battle

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Craig Davis

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Dominic Imwalle's LinkedIn Performance

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