LondonHouse Chicago

As Director of Sales and Marketing, I instill a culture of high performance by providing consistent opportunities for growth, acknowledgement, and a vision for success the team can trust and follow. Responsible for leading all property level sales and marketing initiatives. Achieved our goal of being the most followed hotel in Chicago on Instagram, streamlined sales strategies and processes resulting in a 76% growth in year over year awarded RFP value, and ranked #1 in conversion within a comp set of eleven similar hotels.

Director of Sales and Marketing

Influencer Advisory Council – IAC

Advisor and Board Member

HSMAI Chicago Chapter

Our mission is to be the leading source for sales and marketing information, knowledge, business development, and networking for professionals in tourism, travel, and hospitality. With a strong focus on education, HSMAI has become the industry champion in identifying and communicating trends in the hospitality industry while operating as a leading voice for both hospitality and sales and marketing management disciplines, as well as connecting its members with customers.

VP of Sponsorships

The Dow Hotel Company

Responsible for marked increases in business travel, convention, corporate group and airline segments. Developed sales strategies to increase revenue and cultivate new business sources through analysis of reports, client interface, leverage of electronic media, and developmental meetings with Sales staff.

Complex Assistant Director of Sales - Embassy Suites & Doubletree Chicago O'Hare

Liberty Machinery Co.

In my Marketing and Business Development role, I helped clients with the liquidation of surplus machinery and industrial equipment. I also assisted clients in the procurement of used machinery through sales from inventory or brokerage.

Marketing and Business Development

Argyle Cut Stone

As Co-Owner, I was involved in every facet of operation in this 3rd generation owned business. My responsibilities included all accounting duties, all human resources duties, purchasing, marketing, sales, contract negotiations, field measurements and machine operations.

Co-Owner

Clear Creek Stone Company, Inc.

As Vice President of Finance and Operations, I was involved in every facet of running this limestone fabrication business. Responsibilities included accounting, human resources, purchasing, sales, union contract negotiations, and land and asset deals.

Vice President Of Finance And Operations

Renaissance Hotels

As Director of Business Travel, I was responsible for all transient preferred accounts, as well as attaining new group business from Fortune 500 companies. Surpassed 2005's inaugural year transient budget by 8%. In 2006, increased average daily rate of Preferred Accounts by 11% over the previous year. Created a highly successful contest and blog with over 500 qualified followers.

Director of Business Travel, Chicago O'Hare

Hilton Chicago Oak Brook Hills Resort & Conference Center

Responsible for all transient preferred accounts as well as attaining new group business in the automotive, chemical, insurance and energy markets. Increased negotiated account revenue by over 30% two years in a row. Established a Loyalty Rate for small companies that other hotels would not sign on, servicing an underserved market niche that increased sales and boosted average daily rate.

Global Account Manager

Kimpton Hotels & Restaurants

Responsible for building partnerships with potential preferred accounts while developing relationships with existing clientele. Integral role in supplying additional leads to the group sales team. Successfully procured accounts with Ameritech and Boeing worth over $700,000 annually.

Business Travel Sales Manager, Hotel Allegro

After 8 years of being out of the hospitality industry, I walked into a travel agency to the exclamation, "Hey! You're the Bingo Guy!" An email marketing campaign to drive sales from 8 years prior confirmed three things: 

•	The Power of Storytelling
•	The Power of Personal Branding
•	I Needed a Cooler Nickname

If you're looking to:

•	Develop creative paths to success
•	Find opportunities hiding in plain sight
•	Communicate strategic alternatives

Then let's chat!

In a world spinning with possibilities, I believe it's the genuine relationships we forge that make it go round.  And when you apply a bespoke touch to business – tailoring your sales, marketing, and personal brand to resonate with each individual – that's where the magic happens. 

Things I love talking shop about:

•	Customer service that's relationship-focused
•	Critical thinking & problem solving that gets to the root of the problem
•	Storytelling - Ask me about that bingo contest
•	Digital marketing & social media - CHDM certified!
•	Creative ideas & content development

Away from work I love spending time with my family, creating art, playing golf, and rooting for the Cubs and Bears. Additionally, I support the Michael J. Fox Foundation and Muscular Dystrophy Association. Please message me if you’d like to share your story or need help in reaching your goals.

Don Barnett

Is this a great book about hospitality?
Or the 𝘨𝘳𝘦𝘢𝘵𝘦𝘴𝘵 book about hospitality?

If you’re in hotels, restaurants, or 𝘭𝘪𝘵𝘦𝘳𝘢𝘭𝘭𝘺 𝘢𝘯𝘺 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘸𝘩𝘦𝘳𝘦 𝘢 𝘩𝘶𝘮𝘢𝘯 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘴 𝘸𝘪𝘵𝘩 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘩𝘶𝘮𝘢𝘯, this book should be required reading. Twice.

A few of my favorite takeaways:

𝗧𝗵𝗲 𝗛𝗼𝘁 𝗗𝗼𝗴 𝗦𝘁𝗼𝗿𝘆
A guest mentions they didn’t get to try a real New York hot dog. So the team 𝘭𝘪𝘵𝘦𝘳𝘢𝘭𝘭𝘺 runs out to get one, plates it like fine dining, and delivers it tableside. It cost them $2. It bought them a 𝘭𝘪𝘧𝘦𝘭𝘰𝘯𝘨 𝘨𝘶𝘦𝘴𝘵.

𝗗𝗿𝗲𝗮𝗺𝘄𝗲𝗮𝘃𝗲𝗿𝘀 𝗮𝗿𝗲 𝗿𝗲𝗮𝗹.
At Eleven Madison Park, “Dreamweavers” are team members whose job is to create magical, personalized moments for guests. Think human surprise & delight factory. Hospitality teams need fewer policies, more Dreamweavers.

𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 ≠ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲. 
Service is giving someone what they asked for. Hospitality is making them feel seen. Big difference. Huge impact.

This book isn’t just for people in hotels or restaurants. It’s for anyone who wants to turn transactional moments into transformational ones.

Creative Solutions for Hospitality Success | Director of Sales & Marketing at LondonHouse Chicago | Certified Hospitality Digital Marketer

Most people look at this view from LondonHouse Chicago and see a postcard. I see… a flashback.

Not just because I once co-owned a limestone company (yes, really), but because I helped build part of this view. Sort of.

Before jumping back into hotel life, I spent 7 years co-owning a limestone fabrication/restoration business. One of our projects? The iconic Tribune Tower. We restored intricate limestone details like the lintel you see pictured (basically a very fancy, very heavy eyebrow for a window).

The experience taught me something I carry with me to this day: 
Whether you're restoring a landmark or running a sales team, if you're trusted with something important, treat it like it’ll be around forever. 

Because if you do it right, it just might be.

🎆 1 post. 1.2 million views.  And suddenly our NYE ticket sales aren't just strong, they're 𝘦𝘹𝘱𝘭𝘰𝘥𝘪𝘯𝘨. 💥
 
Our social media manager posted this organically. 
No paid ads. 
No gimmicks. 
Just a killer view, a well-dressed crowd, and a moment people 𝘸𝘢𝘯𝘵 to be part of.
 
We're on the cusp of 2026 and there are still hotels not on social media.

At this point, it’s like they're refusing electricity because candlelight seems to suffice.
 
People can’t book what they can’t see.

🚨 Sales PSA: "Can I have 15 minutes of your time?"
My answer: You're hilarious.

You want 15 minutes of my day? Cold?
With a message that sounds like a chatbot with abandonment issues?

Let me share a few numbers with you:

• On average, I get 6 of these requests a day
• 6 x 15 minutes = 1.5 hours
• 1.5 hours x 5 days = 7.5 hours a week

Almost an entire workday.

Listen, I'm in Sales too. I get it. There are goals to make and bosses that give no breaks. But time is not free. In fact, it's my most valuable asset.

Instead of 𝘢𝘴𝘬𝘪𝘯𝘨 for something, try 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 something. 
Insight 🕰️ Education 🕰️ Something funny

Earn the time before you try to book it.

"Do you have 200 tiny pins with your face on them?"
...Maybe?

These ridiculous pins were the result of something very real: 𝘦𝘲𝘶𝘪𝘵𝘺. The kind you earn by showing up, performing, landing new accounts, and launching wildly successful ideas like a client Bingo contest that people actually 𝘱𝘭𝘢𝘺𝘦𝘥.

So when I pitched another idea, “let’s make pins with my face on them," my boss said yes. Not because it was a good idea (it absolutely wasn’t), but because I’d built enough credibility to take a swing.

The result? A disturbing early-2000s mugshot immortalized on metal. 

And now one day, my children, their children, and their children's children will stumble across a drawer full of these and wonder how many paint chips their ancestor ate.

And who knows? Maybe one day, one of you will get one in the mail.

Performance + ideas + time = equity. 
Sometimes it pays off in promotions.
Sometimes it pays off in hundreds of unsettling souvenirs.

Dragging out the Christmas lights, ready to channel my inner Clark Griswold, and my daughter hits me with: “Dad, you’re 50. Maybe ladders aren’t your thing anymore?”
 
Fast forward to me, 20 feet up, gripping the gutter like it owes me money, thinking: “𝘋𝘰𝘯’𝘵 𝘧𝘢𝘭𝘭 𝘢𝘯𝘥 𝘱𝘳𝘰𝘷𝘦 𝘩𝘦𝘳 𝘳𝘪𝘨𝘩𝘵. 𝘋𝘰𝘯’𝘵 𝘧𝘢𝘭𝘭 𝘢𝘯𝘥 𝘱𝘳𝘰𝘷𝘦 𝘩𝘦𝘳 𝘳𝘪𝘨𝘩𝘵.”
 
This got me thinking that there’s wisdom in doing a pre-check before diving into 𝘢𝘯𝘺𝘵𝘩𝘪𝘯𝘨. Ladders, projects, meetings, you name it.
 
Here’s my new rule-of-thumb:  

✅ Am I physically or mentally up to this?
✅ Is it fear or excitement I’m feeling?
✅ Should I ask for help?
✅ Is it still worth doing? (If it brings joy, hell yes.)
 
Whether you’re decking the halls or tackling a sales action plan, take inventory. Are you ready to do this?

Hotel Salespeople when that 7pm reception wants to set-up at noon and kill the ballroom for the whole day...

Sales is asking someone out on a date.
Marketing is why they say yes.

Social media is why they say yes.
Utilizing influencers is why they say yes.
Investing in your personal brand is why they say yes.

Reach out if you want to hear about some receipts.
Speaking of which, how you doin'?

What price do you put on stress? Drama? Boredom?
How about happiness? Work/life harmony?

Something to ask yourself when presented with a job opportunity. 
 
Compensation is the easy part. What's harder to put a value on is: 

🤔 The boss that trusts you. 
🤔 Opportunities for growth. 
🤔 An easy (or arduous) commute. 
🤔 The colleagues that have your back. Or not.
🤔 Does this new job represent progress in your career or a step backwards? 
 
There's a shift in perspective the older you get. Money is no longer the end all be all. You put a higher value on the things that enrich your life beyond the paycheck. 

What do you value beyond the paycheck?

You're on LinkedIn? It's Thanksgiving. Go eat. Go.

Hotel Sales PSA: Where the ______ are you? 
Here's a simple fix to make you more discoverable with potential clients... 
 
Way too often, I stumble upon a LinkedIn profile headline that reads, "Sales Manager, ___________ Hospitality Management". 
 
Great, 𝘣𝘶𝘵 𝘸𝘩𝘢𝘵 𝘩𝘰𝘵𝘦𝘭 𝘥𝘰 𝘺𝘰𝘶 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘸𝘰𝘳𝘬 𝘧𝘰𝘳?
Is your management company even in the same city as you?  
 
📍 𝗟𝗲𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗸𝗻𝗼𝘄 𝘄𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗿𝗲.  
 
Update your headline, and while you're in there update your contact info with your work email instead of your personal email. 
 
"Efficiency is doing things right;  
Effectiveness is doing the right things." 
- Peter Drucker

Have you ever seen something so bad, it's good?
Probably not the best strategy for your hotel's marketing.
But wig caps? I'm hair for it.

Even though Halloween was over weeks ago, I saved this.

1. Because it makes me laugh. The model for this looks like she lost a bet.
2. To illustrate the importance of hiring the right people to market your business.

The hotel version of this I see most often are the "agencies" that will handle your social media at prices much lower than others. There's a reason for that:

• The content consists of pictures of the hotel pulled from the website, stock photos, and pictures of things to do in your city.
• ZERO video
• ZERO onsite content creation
• Little to no analytics

This is a strategy that just checks a box versus actually creating a community, staying top of mind, and driving bookings.

One size does not fit all. That only works with wig caps.

How do you know your reputation proceeds you?
Without searching, guessing or meeting, people say...
"Let's call ___________."

Not because you post motivational quotes in bold font.
It's because you have a reputation of:

💡 Solving Problems / Getting $%&@ Done 💡

That's the power of a strong personal brand. People trust you, they remember you, and they instinctively reach for their phone when a need arises.

Who is the first person you think of when you need a problem solved?

When you can directly attribute revenue and opportunities to your personal brand, this lyric resonates even more.

Hospitality Group Sales Manager, Hospitality Sales Manager, Hospitality Area Sales Manager

TRAINING
Online Delphi Training

ACTIVITIES
Successfully completed online certifications in:
•	Hospitality Management
•	Fundamentals of Sales & Marketing for Hospitality
•	Diploma in Business Administration
•	Marketing Foundations
•	Social Media Marketing
•	Budgeting

Participated in multiple online LinkedIn networking events.

Continued to successfully build a LinkedIn network in the desired industry.

Seeking Position in Hospitality Industry

Propane Service Corporation

• Led the implementation of effective marketing and advertising strategies, resulting in a notable 25% surge in sales and the acquisition of new customers.
• Designed and created marketing materials for internal/external messaging to increase market share by 25% and drive sales.
• Successfully negotiated and managed contracts for compliance, business materials, and promotional items, generating a 10% cost-saving overall.
•Significantly improved upsell conversion rates from 5% to 15%, demonstrating a keen focus on driving additional value for customers.
• Operated within a challenging environment, consistently providing customer-centric resolutions and feedback, thereby fostering strong client relationships and satisfaction.

Sales Manager

Texas Propane Gas Association

• Led the planning and execution of a diverse range of events, encompassing conferences, expos, corporate gatherings, and smaller meetings. Managed all event logistics comprehensively, from budgeting to contract negotiations, to post-event assessments, ensuring smooth event flow and high guest satisfaction, and added revenue. Leveraged Cvent for event website and registration management.
• Developed a concise and compelling cold calling script, effectively addressing concerns and emphasizing benefits, resulting in an impressive 15% conversion rate.
• Developed forward-looking identity statements in collaboration with messaging across events, online platforms, social media, PR, and collateral.
• Played a key role in achieving a remarkable 10% year-over-year increase in sales revenue by identifying market trends and aligning sales strategies accordingly, including successful upselling techniques.
• Directed and managed a team of 5 event staff in the organization and execution of highly successful conferences and expos hosting over 400 attendees, alongside the seamless management of smaller special events.
• Implemented continuous improvement initiatives within the strategic planning process, contributing to enhanced attendee and vendor satisfaction levels.

Group Sales & Event Management

• Executed effective strategies to attract new members during business consolidation periods, involving comprehensive outreach efforts, targeted marketing campaigns, and strategic networking with potential members.
• Achieved a significant 20% increase in membership during various industry consolidation actions, showcasing a strong ability to drive membership growth in challenging circumstances.
• Attained an impressive 85% member renewal rate by implementing engaging and impactful member retention strategies, reflecting a keen understanding of member needs and preferences.
• Orchestrated a noteworthy 10% boost in annual revenue through the establishment of strategic initiatives, including the cultivation of sponsorship partnerships, and effectively leveraging diverse revenue streams.
• Generated detailed reports on key membership metrics, including growth patterns, retention rates, and engagement levels, ensuring a comprehensive understanding of membership dynamics and trends.

Membership Coordinator

•	Optimized workflow processes including VOIP phone system, utilizing Slack, and online bank deposits leading to a 20% increase in staff productivity.
•	Consistently met project deadlines, achieving a 90% on-time delivery rate.
•	Utilized Constant Contact to disseminate information to members increasing satisfaction and regional and board meeting participation by 20%.
•	Worked in challenging environment to provide member-focused resolutions and feedback.

Office Manager

Dedicated and results-driven professional with a rich background spanning over 12 years in the dynamic realm of the hospitality industry. My career journey has equipped me with valuable insights and honed my expertise in various capacities, making me well-prepared for a challenging role as a Group Sales Manager, Sales Manager, Area Sales Manager, or Business Travel Sales.

Throughout my career, I have consistently demonstrated a keen ability to cultivate and fortify client relationships. My approach involves devising tailored solutions and executing comprehensive sales strategies that not only meet but exceed client expectations. Demonstrated ability to develop and implement creative materials and manage online presence. I take pride in my proven track record, showcasing a remarkable 25% increase in new business development and a consistent 25% boost in bookings for events through the implementation of innovative approaches. 

My proficiency in utilizing strong negotiation skills has been pivotal in achieving a high 95% customer satisfaction rate. I pride myself on effectively addressing concerns and objections during sales discussions, ensuring a seamless and positive experience for clients.

What sets me apart is my passion for providing exceptional service, a quality that aligns seamlessly with the core values of the hospitality sector. I am deeply committed to personalized guest interactions, revenue generation, and overall customer satisfaction. This commitment has been instrumental in my success and has become a driving force behind my professional endeavors.

I am eager to leverage my skills and extensive experience to excel in a dynamic and customer-centric role within the hospitality industry. If you are seeking a professional who brings a proven track record of success, a commitment to excellence, and a passion for delivering outstanding service, I am confident in my ability to contribute positively to your team and organization.

PROFESSIONAL DEVELOPMENT:
Delphi Software Training

TOP SKILLS:
•	Sales Strategy Development
•	Negotiation Skills
•	Event Management
•	Problem-Solving
•	Time Management
•	Group Sales
•	Project Management
•	New Business Development
•	Cold Calling
•	Attention to Detail
•	Interpersonal Skills
•	Adaptability
•	Customer Satisfaction
•	Client Relationship Management
•	Analytical Skills
•	Revenue Analysis
•	B2B, B2C
•	Communications Skills
•	Critical Thinking
•	Change Management
•	Social Media Platforms

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Don Barnett

Debbie Simpson

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taplio

The Battle

Don Barnett

Debbie Simpson

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Don Barnett's LinkedIn Performance

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