Donovan 💻 Grant

University of the Arts London

Imparting my knowledge in business analysis, I dispense job focused training and coaching, enabling student progression, advancing experience and ensuring wellbeing. As a business coach, I manage numerous training programmes, providing instruction and coordinating activities. Handling stakeholder communications, I partner with senior management to formulate bespoke plans. Orchestrating and facilitating groups and one to one workshops, analysing training results and testing knowledge to confirm understanding.

Here are some of the highlights of my achievements:

• Coordinating efforts with Business Analyst Managers, facilitating workshops; improving capabilities throughout business analysis teams.
• Identifying skills gaps presenting training and career coaching; enhancing careers of junior and senior staff.
• Forming strong and mutually beneficial relationships with internal and external stakeholders, collaborating with business
teams to share ideas and best practice; troubleshooting and resolving issues.
• Delivering Business Analysis on the university’s digital business transformation programme; confirming value and usability are delivered across change management plans.

Lead Business Analyst & Coach

Metadata Training

One-on-One Mentoring: Providing regular, personalised one-on-one coaching sessions to apprentices, ensuring the seamless integration of training course knowledge into practical workplace applications.

Bridging Theory and Practice: Playing a pivotal role in bridging the gap between theoretical learning and real-world workplace practices, ensuring that apprentices can effectively apply their skills.

Tailored Learning: Customising the learning process to align with the specific needs of both the employer and apprentices, ensuring that the training directly addresses the challenges faced in the workplace.

Alignment with Real-World Problems: Ensuring that apprentice learning aligns with the real problems they encounter in their day-to-day work, fostering practical problem-solving abilities.

Guiding the Learning Journey: Guiding mentees throughout their learning journey, helping them develop technical proficiency, and fostering their confidence.

Practical Skill Development: Enabling the transformation of theoretical knowledge into practical, hands-on skills, empowering apprentices to excel in their roles.

Coaching Through Challenges: Providing support and coaching to apprentices during setbacks and challenges, helping them navigate and overcome obstacles in their professional development.

Business Analyst Mentor

Heroic Public Benefit Corporation

Heroic is a dynamic platform that unites ancient wisdom, modern science, and world-class, scientifically validated tools to drive personal growth. 

In my role as a Heroic Performance Coach, I offer customised one-on-one coaching to help you unlock your fullest heroic potential and spark transformative change—one individual at a time. 

If you’re inspired, explore more at heroic.us or drop me a DM.

Heroic Performance Coach

London Metropolitan University

As a senior business analyst and coach, I executed business analysis, delivering group workshops and developing process improvements. A major part of my role, was to plan projects, share progress and evaluate results.

Here are some of the highlights of my achievements:

• Spearheaded Lecture Recording Project as part of virtual learning programme; delivered change, achieved results on time and within budget.
• Conceptualised and integrated continuous improvement initiatives, including focused project meetings; provided focused feedback and progress updates to ensure future business transformation.

Senior Business Analyst & Coach

HSBC Commercial Banking

Working with HSBC, I led requirements gathering workshops and obtained feedback from stakeholders to create business requirements documents and support the delivery of strategic initiatives and key projects.

Here are some of the highlights of my achievements:

• Motivated and coached team members; increased knowledge and confidence in use of systems, business analysis, project management and change management.
• Integrated continuous improvement initiatives; triggered improvements in reporting and strategic planning.

Visa Europe

In my role with Visa Europe, I assessed business conditions, considered project feasibility, identified areas for improvement and outlines solutions to deliver digital transformation. Partnering with internal and US stakeholders, I delivered global projects and met standards.

Here are some of the highlights of my achievements:

• Managed digital change projects; designed and instituted more transparent and secure payment options for members and customers.
• Played a pivotal role as an agile team member across three countries, mapped and documented business processes; originated improvement initiatives to achieve project deliverables.
• Contributed significantly to the launch of the new Visa Apprentice programme; delivered training and career coaching, marked assignments, tested knowledge and offered mentoring to develop a diverse range of IT professionals.

A decision maker and motivational communicator, a coordinator of key performance goals, I have coached individuals and teams to achieve digital change objectives. 

Engaging in key training activities, I am passionate about providing group and individual coaching to prepare business professionals for future business transformation. I also greatly relish new and refreshing challenges, which give me great satisfaction when I resolve issues.

A career performance coach, I deliver bootcamps providing exclusive coaching for technology professionals, enabling them to become more influential and impactful.

Presenting internal and private coaching for technology leaders and managers, I offer strategic support to enable organisational change. I am regularly called upon to deliver high performance coaching and training in value driven business analysis.

I guide business analysts and Technology professionals to move their mindset and businesses from their current position to where they want to be in the future.

As a business transformational coach and business analyst, I excel while leading challenging digital development projects and change initiatives to advance learning and improve business processes. I am a high achiever and impacting leader, with a talent for refining and advancing knowledge in business analysis, project delivery and change management within major organisations, creating and developing people and strategy to improve engagement.

As an imaginative and analytical individual, I can easily visualise the wider business, allowing me to steer change and strategic advancement to achieve results.

~~~

𝘗𝘴. 𝘐𝘧 𝘐 𝘴𝘦𝘯𝘵 𝘺𝘰𝘶 𝘢 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘢 𝘯𝘰𝘵𝘦, 𝘪𝘵 𝘸𝘢𝘴𝘯’𝘵 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥. 𝘚𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘢𝘣𝘰𝘶𝘵 𝘺𝘰𝘶 𝘮𝘢𝘥𝘦 𝘮𝘦 𝘤𝘭𝘪𝘤𝘬 𝘵𝘰 𝘤𝘰𝘯𝘯𝘦𝘤𝘵. 𝘐 𝘩𝘰𝘱𝘦 𝘺𝘰𝘶’𝘭𝘭 𝘢𝘤𝘤𝘦𝘱𝘵! :)

Masarrh Marketing Agency

Develop and implement strategic marketing plans to drive business growth for clients, aligning with their goals and objectives.
•	Lead and manage a team of marketing professionals, providing guidance, mentorship, and fostering a collaborative and high-performing work environment. 
•	Monitor campaign performance, analyze data and metrics, and provide insights and recommendations for optimization to achieve client objectives. 
•	 Identify and leverage partnership opportunities with influencers, complementary brands, and industry leaders to enhance brand visibility and reach new audiences.
•	Lead the development and execution of integrated marketing campaigns, coordinating efforts across multiple channels, including digital advertising, social media, content marketing, email marketing, and events.

Marketing Manager

Pedicel Marketing

Unlimited Social

• Led the development and execution of comprehensive digital marketing campaigns, including SEO, PPC, and content marketing • Mentored and guided a team of 10, ensuring high-quality deliverables and timely project completion. • Collaborated with clients to develop and implement effective digital marketing strategies, resulting in a 70% improvement in client satisfaction.

Account Director

Immrsv Africa

Manages a portfolio of accounts to achieve long-term success.
Develops positive relationships with clients.
Acts as the point of contact and handles customers’ individual needs.
Resolves conflicts and provides solutions to customers in a timely manner.
Suggests actions to improve and Identifies opportunities to grow business with existing clients.
Coordinate with staff members working on the same account to ensure consistent service.
Services multiple clients concurrently, often meeting deadlines.
Communicates with clients to ensure that all of their needs are understood and addressed.
Collaborates with various internal departments to ensure that they fulfill all customer requests.
Resolves complaints and keeping track of all processes that pertain to the client's desires.
Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.

ESLA

Plan all digital marketing, including SEO, marketing database, email, social media and display advertising campaigns.
Build, lead and manage the inbound marketing campaigns.
Managing, guiding and training of the digital marketing team and motivate them to achieve their goals according to KPIs & policies 
Manage all digital marketing channels to ensure brand consistency.
Measure ROI and KPIs and prepare and manage our global digital marketing budget
Oversee our social media accounts.
Manage online content, considering SEO and Google Analytics.
Forecast sales performance trends and act proactively to increase our market segment.
Liaise with product owners and product marketing managers, creative and sales to increase client satisfaction through cohesive strategies.
Align and cooperate with regional/local marketing team members to deliver locally relevant campaigns.
Monitor competition and provide ideas to stand out
Design, build and maintain our social media presence.
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
Identify trends and insights, and optimize spend and performance based on the insights.
Brainstorm new and creative growth strategies.
Collaborate with internal teams to create landing pages and optimize the user experience.
Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
"Facebook , Twitter , YouTube, Snap chat , Google Ads , SEO , PPC , Leads".

Digital Marketing Team Lead

TiyeSolutions

•Work with clients to create a social media strategy that collaborates with marketing, PR, and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
•Set digital strategies for the assigned customers, considering their specific requirements.
•Create timely and engaging content optimized for platform used and intended audience.
•Develop, implement and manage social media strategy
•Define the most important social media KPIs.
•Measure the success of every social media campaign.
•Stay up to date with the latest social media best practices and technologies.
•Stay up-to-date with digital technology trends.
•Work with copywriters and designers to ensure content is informative and appealing.
•Collaborate with Marketing, Sales, and Product Development teams
Communicate with industry professionals and influencers via social media to create a strong network.
•Present social media strategies to clients.

Social Media Account Manager

Raye7

•	Execute strategic plans.
•	Assure the quality and efficiency of the content activation process and follow up on KPIs.
•	Monitor the achievements of SLA’s on the activation funnel.
•	Create all application materials for the user.
•	Manage onboarding and offboarding accesses for the Car owners& Passengers using internal tools
•	Monitor Salesforce workflow and follow-up on the content activation cycle.
•	Track and monitor the cancellation process accountable to content.
•	Handle the big users’ updates and requests within the agreed SLAs
•	Provide feedback and feature requests and communicate them effectively to the product

Social Media Specialist

Careem

Mystery Shoppers, ambassadors Projects manage, support & revise targets, maintain earnings & MTD, WTD, YTD analysis reports regarding QoS, growth
set new quality process to improve QR from 4.64 to 4.74
set communication pip process between care DB& supply teams to make quality team action SLA less than 24 hours
Create new team (Mystery Shoppers) to monitor cpts during rides and educate them to be redirected with best quality 
Create new team( ambassadors) to hire new cpts to decrease supply crunchy impact 
Lunch captain experience Q to  achieve captain satisfaction level 
Design procedures scheme in emergency cases 
 set life insurance process in death cases

Project Lead

Developing and maintaining strong relationships with all Captains
Use a data-driven approach to understand underlying reasons for supply shortage and drive initiatives to improve captain performance
Drive the continuous improvement process to constantly elevate the customer experience and quality

City Supply  Associate

NG Crossing Egypt

be in charge of running and managing the call centre daily
 Set targets for all other call Center agents to meet up with
 Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
 Understand all organization’s products, services, procedures and guidelines and communicate it to all team members
 Monitor all calls to ensure that due procedures and quality standards strictly adhered to
 Conduct regular review of all call centre agent’s performance and organize training sessions for under performers
 Submit regular reports to management and seek new ideas and strategies to improve performance at the centre
 Keep up with trends and happenings in the industry and ensure adherence to industry standards
Design new improvement process for calls SLA to catch high volume of answered calls
set new workforce pattern to match HC with SLA of calls

Operations Lead

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers

Flw team

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative

Eat & Barrel

 Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
 Understand all organization’s products, services, procedures and guidelines and communicate it to all team members
 Monitor all calls to ensure that due procedures and quality standards strictly adhered to
 Conduct regular review of all call centre agent’s performance and organize training sessions for under performers
 Submit regular reports to management and seek new ideas and strategies to improve performance at the centre
 Keep up with trends and happenings in the industry and ensuring adherence to industry standards

Supervisor

My career is a vibrant tapestry woven with creativity, passion, and dedication. 

Starting as a photographer, I fell in love with visual storytelling, which propelled me to refine my leadership skills in the corporate world. Yet, marketing has always been my true north.

Now, I focus on digital marketing, blending performance marketing, digital strategy, content creation, media buying, and data-driven insights to craft compelling narratives. 

I’ve had the privilege of boosting over 100 businesses, orchestrating impactful campaigns, and nurturing thriving online communities across various industries, both locally and globally.

Amr Alaa البرازيلي 🇧🇷

Amr Alaa 🇧🇷

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