Donovan 💻 Grant

Too many smart people in tech are quietly burning out.

I saw it everywhere and eventually, I realised it was happening to me too.

Over six years ago, I hit my own wall.

On paper, things were going well; solid projects, a good reputation, dependable results. But underneath, I was drained and quietly asking myself: Is this how it’s meant to be?

That question changed everything.

I stepped back, paid attention to what was helping and what wasn’t, and began rebuilding from the inside out. Over time, some clear patterns emerged. How I thought, how I acted, what mattered to me, how I managed my energy, and what helped me keep going.

That’s what eventually became the MOVES Framework.

Most of the tech professionals I meet today are smart, capable, and driven, but quietly running on empty.

They’ve done everything right: built strong careers, earned respect, delivered results. Yet the spark that once fuelled them has faded, replaced by restlessness or fatigue.

They don’t need another productivity trick.

They need space to breathe, clarity about what matters, and a way to make progress that lasts.

That’s what my work is about.

The MOVES Framework: Mindset, Ownership, Values, Energy, and Sustain, is a practical, human roadmap for reconnecting with who you are, what matters most, and how you want to show up.

🎤 I speak and work with teams on things people rarely make time for but deeply need:

•	How to stay steady when work keeps changing
•	How to spot burnout early and respond before it takes over
•	How to make progress at work without losing energy or self-trust.

If you’re looking for conversations that are honest, practical, and grounded in real experience, I’m always open to connecting.

If any of this feels familiar, you’re welcome to reach out.

Lead Business Analyst & Coach

Craig Davis

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Senior Customer Service Representative

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

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Donovan 💻 Grant

Craig Davis

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