Donovan 💻 Grant

University of the Arts London

Imparting my knowledge in business analysis, I dispense job focused training and coaching, enabling student progression, advancing experience and ensuring wellbeing. As a business coach, I manage numerous training programmes, providing instruction and coordinating activities. Handling stakeholder communications, I partner with senior management to formulate bespoke plans. Orchestrating and facilitating groups and one to one workshops, analysing training results and testing knowledge to confirm understanding.

Here are some of the highlights of my achievements:

• Coordinating efforts with Business Analyst Managers, facilitating workshops; improving capabilities throughout business analysis teams.
• Identifying skills gaps presenting training and career coaching; enhancing careers of junior and senior staff.
• Forming strong and mutually beneficial relationships with internal and external stakeholders, collaborating with business
teams to share ideas and best practice; troubleshooting and resolving issues.
• Delivering Business Analysis on the university’s digital business transformation programme; confirming value and usability are delivered across change management plans.

Lead Business Analyst & Coach

Metadata Training

One-on-One Mentoring: Providing regular, personalised one-on-one coaching sessions to apprentices, ensuring the seamless integration of training course knowledge into practical workplace applications.

Bridging Theory and Practice: Playing a pivotal role in bridging the gap between theoretical learning and real-world workplace practices, ensuring that apprentices can effectively apply their skills.

Tailored Learning: Customising the learning process to align with the specific needs of both the employer and apprentices, ensuring that the training directly addresses the challenges faced in the workplace.

Alignment with Real-World Problems: Ensuring that apprentice learning aligns with the real problems they encounter in their day-to-day work, fostering practical problem-solving abilities.

Guiding the Learning Journey: Guiding mentees throughout their learning journey, helping them develop technical proficiency, and fostering their confidence.

Practical Skill Development: Enabling the transformation of theoretical knowledge into practical, hands-on skills, empowering apprentices to excel in their roles.

Coaching Through Challenges: Providing support and coaching to apprentices during setbacks and challenges, helping them navigate and overcome obstacles in their professional development.

Business Analyst Mentor

Heroic Public Benefit Corporation

Heroic is a dynamic platform that unites ancient wisdom, modern science, and world-class, scientifically validated tools to drive personal growth. 

In my role as a Heroic Performance Coach, I offer customised one-on-one coaching to help you unlock your fullest heroic potential and spark transformative change—one individual at a time. 

If you’re inspired, explore more at heroic.us or drop me a DM.

Heroic Performance Coach

London Metropolitan University

As a senior business analyst and coach, I executed business analysis, delivering group workshops and developing process improvements. A major part of my role, was to plan projects, share progress and evaluate results.

Here are some of the highlights of my achievements:

• Spearheaded Lecture Recording Project as part of virtual learning programme; delivered change, achieved results on time and within budget.
• Conceptualised and integrated continuous improvement initiatives, including focused project meetings; provided focused feedback and progress updates to ensure future business transformation.

Senior Business Analyst & Coach

HSBC Commercial Banking

Working with HSBC, I led requirements gathering workshops and obtained feedback from stakeholders to create business requirements documents and support the delivery of strategic initiatives and key projects.

Here are some of the highlights of my achievements:

• Motivated and coached team members; increased knowledge and confidence in use of systems, business analysis, project management and change management.
• Integrated continuous improvement initiatives; triggered improvements in reporting and strategic planning.

Visa Europe

In my role with Visa Europe, I assessed business conditions, considered project feasibility, identified areas for improvement and outlines solutions to deliver digital transformation. Partnering with internal and US stakeholders, I delivered global projects and met standards.

Here are some of the highlights of my achievements:

• Managed digital change projects; designed and instituted more transparent and secure payment options for members and customers.
• Played a pivotal role as an agile team member across three countries, mapped and documented business processes; originated improvement initiatives to achieve project deliverables.
• Contributed significantly to the launch of the new Visa Apprentice programme; delivered training and career coaching, marked assignments, tested knowledge and offered mentoring to develop a diverse range of IT professionals.

A decision maker and motivational communicator, a coordinator of key performance goals, I have coached individuals and teams to achieve digital change objectives. 

Engaging in key training activities, I am passionate about providing group and individual coaching to prepare business professionals for future business transformation. I also greatly relish new and refreshing challenges, which give me great satisfaction when I resolve issues.

A career performance coach, I deliver bootcamps providing exclusive coaching for technology professionals, enabling them to become more influential and impactful.

Presenting internal and private coaching for technology leaders and managers, I offer strategic support to enable organisational change. I am regularly called upon to deliver high performance coaching and training in value driven business analysis.

I guide business analysts and Technology professionals to move their mindset and businesses from their current position to where they want to be in the future.

As a business transformational coach and business analyst, I excel while leading challenging digital development projects and change initiatives to advance learning and improve business processes. I am a high achiever and impacting leader, with a talent for refining and advancing knowledge in business analysis, project delivery and change management within major organisations, creating and developing people and strategy to improve engagement.

As an imaginative and analytical individual, I can easily visualise the wider business, allowing me to steer change and strategic advancement to achieve results.

~~~

𝘗𝘴. 𝘐𝘧 𝘐 𝘴𝘦𝘯𝘵 𝘺𝘰𝘶 𝘢 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘢 𝘯𝘰𝘵𝘦, 𝘪𝘵 𝘸𝘢𝘴𝘯’𝘵 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥. 𝘚𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘢𝘣𝘰𝘶𝘵 𝘺𝘰𝘶 𝘮𝘢𝘥𝘦 𝘮𝘦 𝘤𝘭𝘪𝘤𝘬 𝘵𝘰 𝘤𝘰𝘯𝘯𝘦𝘤𝘵. 𝘐 𝘩𝘰𝘱𝘦 𝘺𝘰𝘶’𝘭𝘭 𝘢𝘤𝘤𝘦𝘱𝘵! :)

Covalen

For almost 20 years, Covalen is a trusted outsourcing partner for leading, global organisations. We’re a diverse team of innovators and achievers — proud of our ability to consistently exceed goals.

My role at Covalen involves 

- Working with the Global Learning & Development team to support with initiatives, training, process and working with people to help develop their skillset and career progression. 

- Being a support to the teams in the areas of coaching support and training.

Global Learning & Development Business Partner

Sometimes Write

Sometimes Write is a Blog I started in 2014 in order to share posts about wellness, travel and psychology. 

I won best blog post at the Irish Blogger Conference in 2014. 
In 2015 & 2016, I was a finalist at the Irish Blog Awards. 

Over the years, I have had a focus on Mental Health Awareness, Holistic Therapies and Ways to improve mindset and calm. 

I am passionate about self-care, yoga & meditation and travel and write regularly about these topics. 

More recently, I have started to write about leadership, coaching skills and career pathing.

Blogger, Author & Freelance Writer

MarketStar

MarketStar is a global leader in Outsourced Sales and Marketing. The company headquarters is based out of Ogden, Utah and in 2019 acquired Product2Market, an Irish-founded outsourced sales agency. One of the major global clients is Dropbox which I worked on as the Program Manager.

My major achievements in this position include:

Managing a global team of reps, managers and over three years, 13 projects on behalf of Dropbox. 
Building of frameworks, training & coaching materials for Team Leads and Senior Reps focused on employee development. 
Setting global goals and targets around Customer Satisfaction and consistently hitting these goals across chat projects. KPI measurement was C-sat predominantly. 
Presentation of five quarterly business reviews to an audience of executives, program managers and directors.
Training to the company’s 130+ managers on cultivating a healthy work environment and encouraging mindfulness in the workplace.
Designing, building and creating content to deliver to teams in the Dropbox program and within our wider organisation in Ireland and the USA.

Dropbox Experiments Global Program Manager

Working on global strategy with our Experiments management team at Marketstar while aligning with our Strategic Partners at Dropbox. Weekly updates on our monthly and quarterly goals with strategy sessions to decipher the best methods of activation in our segment. 
Successful experimentation of pilot projects both from scratch in EMEA and emulating NAMER campaigns in EMEA with a high success rate. 
Building strong relationships with parties across all areas of the business including HR, training and reps internally and externally. 
Setting goals and targets around Customer Satisfaction and consistently hitting these goals across three projects. These results took into account all teams across the world on the program and ranked number one quarter on quarter. KPI measurement was C-sat predominantly.

Dropbox Senior Team Lead

As a Team Lead at Product2Market (now, Marketstar), I worked on pilot projects for Dropbox in EMEA and worked closely with our NAMER team in Marketstar. My focus was on activation with existing Dropbox customers at various stages of their life cycle.

Responsibilities included:
- Managing the team and working to activities, specific KPI's and offering insights on customer feedback. Insights are gathered in order to improve our customer experience and feedback to our product teams.
- I carry out weekly coaching sessions and work with both individuals and the team on their objectives.
- Building out processes for each project and creating resources that will help to drive the team forward and make each project successful. Training includes customer life cycle, customer motivators and effective communication.
- Weekly communications with both internal and external stakeholders at Dropbox, Marketstar and Product2Market to ensure we are building sustainable strategy .
- Accountable to drive high usage of specific features within customers by driving the creation and execution of a thorough and action-oriented adoption plan.
- Hiring and development for my team and working with other managers on hiring for their teams both internally and externally. This involves screening and interviewing including group interviews.
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Dropbox Team Lead

LUSH | UK & Europe

Lush is leading the way in the world of ethically made fair trade and cruelty-free cosmetics.
Deemed as one of Ireland's top ten places to work, Lush is also number two in Ireland for customer service.

My role involved:

- Co-managing a team of 28- 45 staff (part-time and full-time) on a day to day basis.
- Running training sessions for the team in the areas of product ranges and sales skills.
- Co-ordinating marketing and events for the shop including social media, blogger events and charity pot parties.
- Brainstorming new and innovative ways of driving the business forward including building relationships with local brands. 
- Working on and carrying out recruitment for both junior and senior positions.
- Performing monthly performance reviews, goal-setting and coaching sessions. 
- Reaching and surpassing a goal of 250,000 € in charity pot sales over a two year period.
- Acquiring a 4* store report during my time as floor leader.

Team Manager

Memeoirs

Memeoirs' web application allows you to turn your online conversations (Facebook messages, WhatsApp chats and emails) into a beautiful bookshop quality bound book. The products can be personalised with a cover, title and preface to suit individual tastes. Length can be up to 450 pages in total and we deliver globally.

My achievements and responsibilities were:

-Management of all social media activity across Facebook, Twitter, Pinterest and Google Plus with a combination of 20,000 fans in total.
-Execution of monthly newsletter to 15,000 subscribers and an increase of sales month on month.
-Management of company blog including content, promotion and analysis of development. Increase of visitors on average of 10,000 per month.
-Monitoring of traffic, sales and conversions using online analytics systems (Google Analytics, Mix Panel).
-Co-ordination of offline activities including print advertising in Lifestyle and travel-related magazines Kiss Ireland, Stellar and Aer Lingus.
-Generation of innovative marketing ideas to drive traffic and increase following.
-Community management across a variety of online forums Reddit, Facebook, Yahoo and Wedding forums.
-Creation of engagement strategy to gauge feedback and therefore optimize customer experience. Methods include survey, customers outreach and emails.
-Generation of giveaway, offer and launch ideas monthly.
- Editing of articles and blog posts for colleagues.
- Attendance of events on behalf of the company including Dublin's Web Summit and Germany's International Book Fair.
-Training and coaching of marketing intern and customer experience executive.

Freelancer & Community Manager (Contractor)

Product2Market

Product2Market is Ireland’s most progressive and results orientated Sales and Marketing Outsourcing Consultancy. Some of Product2Market's clients include Dell, HP and VMWare.

My achievements at Product2Market were:

-Sales and Lead Generation campaigns making calls of up to 180 per day.
-Optimisation of SEO of the company website.
-Generation of monthly content marketing strategy relevant to company blog and social media channels.
-Google adwords campaigns (weekly) and generation of leads via this medium.
-Creation and execution monthly e-newsletter to over 5,000 subscribers.
-PR strategy creation and publications in Silicon Republic and The Irish Times.
-Alteration to company website to increase conversions and addition of elements to encourage engagement pre and post sale. This included a downloadable and more contact options that allow for quicker response rates and troubleshooting.
-Project management of European targeted campaigns, weekly catch-ups with external parties and reporting on success of results. Achievement of higher than expected results and further engagement with company following a successful pilot project.

Sales and Marketing Executive | Marketing

Phorest

-Lead Generation for Phorest Sales team.
-Generation of marketing ideas both online and offline.
-Office duties (Answering phones, running errands and general assistance in day to day running of reception).
-Working closely with the Company marketing executive on various projects.

Marketing Executive

LA Make Up Academy

-Writing of copy and perusal of PR opportunities.
-Online content management across social media sites and main website.
-Participation in the organisation of events both on-site and off-site.
-Administrative duties (answering the phone, responding to inquiries and making sales calls).
-Design of Promotional material.

Global Learning & Development | Author | Coach |

A Coach, Published Author and Learning & Development Professional, I pride myself on supporting people virtually and in person via training, coaching and communication. 

My passions are on neuroscience, effective communication and development of both the self and those around me.

Some key milestones to note:

- 8 years of team management from 3 people up to over 45 directly in Ireland and abroad. 
- Award winning writing content via my blog and across client websites in Ireland and abroad. 
- Coaching 1:1 and in groups with a focus on goal-setting, moving out of the comfort zone and self-leadership.
- Work experience in Ireland, USA, Asia and across Europe.
- Seven years in outsourcing/Vendors.

taplio

The Battle

Donovan 💻 Grant

June Carmody

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