DL ADVISORY

Chief Executive Officer

Modigie, Inc.

Modigie is solving a problem that has almost always existed and has yet to be solved. Deliverable, Measureable, Proven Outcomes
Modigie helps you reach the“Unreachable” portion of your target market

Modigie is the only company in the Sales Intelligence, GTM space Proving, Measuring and Delivering
Increased Engagement with the previously unreachable portion of your Target Market.
Engagement rate increases are averaging over 75% across the outbound sales org
with an annual ROI averaging 2,800%. No training, 100% adoption, Performs automatically in the background.

Advisor

SendtoWin

SendtoWin is an outbound powerhouse, but you shouldn't just take my word for it because I'm advising them. Instead, ask them about their results. They got their start by helping Google, Databricks, and Oracle generate massive amounts of pipeline. Now, they are taking their operational expertise to all B2B businesses, not just here in the US but around the Globe.

Yes, there are a TON of outbound shops that will show up with a swarm of people and some great processes and can likely generate some new pipeline for you. But what I've found is to make outbound work today you need 1) seasoned business professionals who know HOW to prospect and have been doing it for years and 2) to know how to navigate the complexity from the hosts (google etc) to ensure you show up in someone's inbox. 

They do both exceptionally well, and that's why I'm helping out.

Stealth Startup

Helping to build and scale an early-stage start-up disrupting a 30B industry. 
5M in Revenue, profitable, focused on efficient growth and scale.
Backed by strategic customers (not Venture).

CRO / COO 

Sales Assembly

What started in 2017 as a simple community for tech companies in Chicago, has transformed into creating and developing a whole new category: Scale-as-a-Service. Through our all-inclusive membership model, we help the best B2B tech companies to Scale in 3 ways (Scale Better, Scale Smarter, Scale Faster)

Mentor * Advisor

Forum Ventures

Acceleprise is a 4-year-old, pre-seed, B2B SaaS accelerator based in San Francisco and operating in New York City. We invest in founders from around the world who are redesigning how we work. Companies have raised $70M+ from funds like NEA, 8VC, Bowery Capital, Susa Ventures, Salesforce Ventures, SV Angel and many more.

Mentor & Advisor

GrowthX Academy

I'm honored to be a mentor at GrowthX. Their commitment to developing talent and giving them the practical experience they need is inspiring.

Mentor

Emergence Capital

As a Growth Partner my responsibility is to capture, create and share go to market strategies and ideas with the Emcap portfolio companies and the greater SaaS community.

Growth Partner

Transforming the way we talk "to" and "about" our customers. Helping Box become more customer centric and ensuring our reps know how to tell the right stories that are most relevant to our customers and prospects.

Chief Storyteller

Helping our employees and partners close more business, faster by ensuring everyone has the right tools, skills and knowledge.

VP of Sales Productivity

Salesforce.com

Responsible for Global Training, Development and Productivity for the Global Sales Organization. Primary focus is on driving the global sales onboarding program, North American and APAC Sales Productivity programs and all ongoing skills training.

Sr Director, Corporate Sales Productivity

I am .. A Sales Professional. Everyone is in sales, and selling is hard. But if you remember, selling is just a series of conversations between two people. In every conversation, there is an exchange of information and ideas, and the outcome of that conversation is to determine if it makes sense to have another conversation. I’ve sold everything from newspapers, ice cream, oracle databases, cloud applications, software companies, and even people (legally speaking). 

I am ... A Marketer. Marketing is also hard. It’s a discipline that requires expertise in more areas than any other role in an organization. Marketing, like Sales, is all about closing/ expanding revenue. Brand, programs, and leads all matter, but we do these to help close revenue and keep / expand customers. To do this, marketing needs to align around the brand to raise awareness, programs to drive engagement, and content to help sellers and buyers navigate a decision. Marketing also involves crafting three narratives: the company narrative (why you exist), the marketing narrative (who you are and what you do), and the sales narrative (what problems you solve and what value you deliver).  

A Storyteller. Storytelling is one of the most human forms of communication. If you’re a good storyteller, you’re a good communicator. You can build deep and rich connections if you're a good communicator. Most people suck at telling stories because they don’t understand 1) the point of what they are trying to communicate and 2) the core mechanics necessary for a story to be considered a story and not just a sequence of events. I honed my storytelling skills at 5 years old when I started acting. It’s a skill that takes time, attention, and practice, but it will pay dividends for the rest of your life. 

A Connector. If selling, marketing, and storytelling are all about building connections, then I’m a connector! I believe that people make THE difference in any organization. In fact, in the last 7+ years as a partner at Emergence Capital, one of the first steps we took after we invested in a company was to determine if they had the right butts in the seats. If not, we’d help them identify who was the best fit for the company at the size and stage. Great leaders hire and build great teams, and great teams build amazing companies with lasting cultures. 

As the former Growth Partner at Emergence Capital, Chief Storyteller at Box, VP of Sales Productivity at Salesforce, and AE (and one of the first-ever SDRs) at Oracle, I’ve been fortunate to learn from and help scale some of the best companies in SaaS.

Doug Landis

Nextlane

Leading the Global Customer Excellence organization of approximately 250 CX Nextlaner's which includes: Professional Services, Customer Support & Success, Pre-Sales Customer Engagement, and Post-Sales Project Management.

Chief Customer Officer

Bird

- Continues responsibility of the previous role with expanded responsibilities and growth
- Assume leadership responsibility for Telco Operations, Routing, and Carrier Services

Global Vice President of Customer Experience 

- Designed, created, and lead all of post-sales: 24x7 follow-the-sun Customer and Technical Support, Customer Success Management, Technical Account Management, Onboarding, and Customer Experience Operations.
- Oversaw the ongoing integration of four acquired companies' post-sales teams. 
- Hired 90+ amazing humans in 30+ countries on 6 different continents.

Global Head of Customer Success

Twilio Inc.

Led Global Customer Success Management, this included Customer Success, Onboarding/Launch, Customer and Partner Training.

- Selected to Twilio's original Bar Raiser leadership program.
- Redesigned the Customer Success program to align with the company's growth.
- Lead both the design and the integration of the Success program and teams from the acquisition of SendGrid and their global team.

Riptide Messaging

- Adviser and seed investor for a messaging and payments platform for the supply chain industry.
- Work directly with the CEO and founding team on developing the corporate pitch.
- Played a key role in introductions resulting in closing out the seed round.
- Helped develop the corporate strategy which resulted in a successful pivot
www.riptidehq.com

RiskSense, Inc.

RiskSense empowers enterprises and governments to reveal cyber risk, quickly orchestrate remediation, and monitor the results. 

- Oversaw all Post-Sales Operations: Customer Success, Implementation, Professional Services, Technical Support as well as internal IT Business Systems & Helpdesk.
- Developed & Implemented Customer Success & Technical Support programs.
- Implemented Salesforce Service Cloud, Knowledge Base, and Communities 
- Responsible for evaluating and implementing a Customer Success software tool.

Vice President of Customer Success

ScaleArc

ScaleArc  (acquired by Ignite Technologies) provides database traffic management software that dramatically improves application availability and performance by scaling the database tier with no application or database changes.

- Led Pre & Post-Sales Tech Support, Onboarding, Customer Success, Technical Account Management, and Technical Partnerships.
- Developed the Implementation and Professional Services programs resulting in increased revenue and customer satisfaction.
- Hired and built out a 24x7  global support organization with top tier results
- Supported large enterprise (Dell, Microsoft etc.) as well as mid-market and high tech startups.

Vice President of Customer Success & Operations

GoGrid

GoGrid (now part of Rackspace) was one of the world's first Cloud Computing companies. I was on the founding leadership team that grew the business from inceptions to support 10,000+ customers on our cloud infrastructure platform in the US, Europe and Asia. 
- Responsible for expansion to US East, Asia, and European expansion. 
- Developed strategic partnerships for re-sale technologies DNS, DDOS, Managed Security, Private Network Services.

Sr. Vice President, Global Operations

In August of 2009 I assumed the leadership of customer and technical support for GoGrid and all related brands under the GoGrid / ServePath umbrella. This along with maintaining the role of Vice President of Operations and Vendor Management.

- Designed and led what is now called the Customer Success Manager function. 
- 30% increase in Customer Satisfaction (CSAT) and a 10-point increase in NPS year one of assuming the support leadership role.
- Responsible for obtaining the companies first HIPPA, PCI & SSAE 16 compliances
- Authored companies Incident Management, Case Escalation, Change Management processes

Vice President of  Operations & Support

ServePath (became GoGrid)

Lead System Deployment, Data Center & Office Operation Team, Inventory and Procurement as well as utilizing two different offshore technical teams of one of the top dedicated server and collocation facilities in the US. ServePath grew from 20 to over 100+ employees during this time without outside funding.

Director of Operations

SF-Vibe Productions

Founder and managing partner of one of the top events and entertainment company's in San Francisco. Working with brands like Toyota / Scion, Absolute Vodka as well as some of the top venues in San Francisco and beyond. SF-Vibe was about People, Music and Vibe which created a great place for people to enjoy themselves while helping introduce brands to target markets via events and online advertising.

Co-Founder

AT&T

Program Managed lifecycle projects for SBC.com (now ATT) Business eCommerce website. Projects which include; Business Voice eCommerce, Business DSL eCommerce, Integrated Search for product promotions, SBC.com Privacy Policy.

Program Manager

Post-Sales leader that loves building teams, culture, and scaling organizations

Hi there, thanks for checking out my page, a little about me.
I consider myself a seasoned strategic and operational post-sales leader who specializes in working with global leading-edge technologies. Designing, building, and continuous improvement throughout the customer journey. I take great pride ensuring organizations run efficiently in disruptive markets. It all starts with building an amazingly diverse team that truly cares about each other and our customers.
All while maximizing customer revenue retention, and product adoption = NRR. Success has been based on blending high touch / open leadership style with analytics and KPIs to create a sustainable, scalable, and high performing organization.

Highlights:
- Moved to Europe and took over post-sales leadership at Bird (formerly MessageBird). Designed and built a scalable organization that supports self-serve through Enterprise around the globe.
- Revamped Twilio's Global Customer Success Program during the company's fastest growth stage
- Founding Team member that launched Google News, including in 8 different languages
- Executive Team Member that grew a startup from zero to $50M in annual recurring revenue, without funding
- Built and managed 24x7 global operations
- On the founding team that developed, launched & scaled one of the world's first Cloud Computing (IaaS) technologies.

I’m an avid tennis player and fan.  Traveling the globe and music are two of my favorite hobbies which keeps me on my toes. I enjoy leading by example and creating a hard working yet fun environment where my team members feel inspired to challenge the status quo while accomplishing great outcomes together.

taplio

The Battle

Doug Landis

Bobby Brown

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