Epsilon

In my new role at Epsilon, I'll be diving deep into understanding and addressing accessibility learning gaps within the organization. Collaborating closely with client leaders and business partners, I will develop strategic learning solutions that align with both business unit objectives and the company's overarching accessibility strategy. 

My day-to-day will involve managing content creation, writing and editing training materials, and organizing training events, ensuring they are accessible and effective. 

It's all about enhancing the learning experience across the company and making a meaningful impact on our organizational culture!

Sr. Digital Solutions Consultant

A11y With Angela

Since October 2022, I have been pivotal in harnessing my expertise in Education, Learning & Development, Sales Enablement, and Digital Accessibility to spearhead transformative changes in global corporations as a Principal Consultant. My role centers on revolutionizing accessibility and inclusion practices worldwide, with a focus on crafting innovative, engaging, and universally accessible training modules. A significant aspect of my responsibility includes re-engineering the onboarding experience, ensuring it aligns with the highest standards of inclusivity and engagement.

In addition, my position entails delivering keynote addresses at major organizational events, where I passionately advocate for the fundamental importance of accessibility and inclusion. My influence extends across an international landscape, having addressed audiences in diverse locales such as the United States, Canada, the UK, Ireland, Denmark, Germany, Hong Kong, and the Philippines.

Key achievements include:

• Enhanced accessibility compliance by 40% across partnered organizations.
• Successfully revamped onboarding processes, leading to a 30% improvement in new hire engagement.
• Developed and implemented training programs that saw a 25% increase in learner retention and satisfaction.
• Influential keynote speeches that have reached over 10,000 attendees globally, advocating for inclusion and accessibility.

This role encapsulates my commitment to shaping a more inclusive and accessible future, leveraging my depth of knowledge and international experience to make a lasting impact in the corporate world.

Personal Branding & International Speaker

Siteimprove

As a Senior Sales Enablement Specialist, my tenure has been defined by transformative initiatives and strategic leadership in reshaping our sales training landscape. I spearheaded the development of 12 cutting-edge onboarding courses, revolutionizing the onboarding process for sales reps and managers and resulting in a 35% increase in new hire ramp-up speed.

I also created 45 micro-learning courses tailored to each stage of the sales cycle, integrating Ian Koniak's methodologies. This significantly enhanced our sales team's capabilities, contributing to a 20% improvement in sales performance metrics.

My collaborative efforts extended to forging pivotal relationships with the Customer Success and Marketing teams, enhancing post-sale customer outcomes and informing effective marketing strategies. This was complemented by a partnership with the Social Media team, yielding a 25% boost in digital engagement and brand awareness.

In a first for the organization, I became the super user of our Intranet outside the Communications team, streamlining the distribution of sales and training materials.

Overall, my role has been instrumental in driving innovation and efficiency in sales enablement, firmly establishing new benchmarks in training and organizational collaboration.

Sr. Field Enablement Specialist

RemeDEI Consulting LLC

At RemeDEI Consulting LLC, my role was instrumental in developing and implementing scalable organizational strategies for Diversity, Equity, Inclusion, & Accessibility (DEIA), with a focused expertise in accessibility for individuals with invisible disabilities and the Neuro-diverse communities. This experience laid the foundation for my current position as a Principal Consultant.

As the host of RemeDEI: The Podcast, I facilitated weekly discussions on a wide range of DEI topics, offering insights from my experiences as a member of the invisible disability, Deaf, Neurodivergent, and LGBTQ+ communities. This platform not only amplified critical DEIA conversations but also established my reputation as a thought leader in this domain.

I strategically outsourced various media resources and channels to enhance our digital marketing reach, significantly expanding accessibility across multiple platforms through Podcast production, Course Design, and Publishing. This initiative played a crucial role in disseminating DEIA messages to a diverse audience, thereby increasing awareness and understanding of these vital issues.

In advocacy, I was responsible for developing, fundraising, and implementing comprehensive programming that resonated with today’s diversified workforce. These programs were pivotal in fostering an inclusive environment where diversity was celebrated.

Key achievements during my tenure at RemeDEI Consulting LLC include:

• The successful launch and growth of RemeDEI: The Podcast, which reached over 10,000 listeners and fostered a greater understanding of DEIA topics.
• A 30% increase in engagement across digital platforms through targeted and inclusive content design.
Fundraising efforts that generated over $100,000 for DEIA programming, significantly impacting workforce inclusivity.

Podcasting & Social Media Coordinator, DEI Programming

Prince George's County Public Schools

My ability to aggregate data and disseminate the Math & Science learning needs of diverse students, clients, and their families led to becoming an Inclusion Specialist for 38 youth, where I served as the principal project manager for all inclusion and accessibility needs. 

Throughout my tenure, I created innovative, inclusive programming relating to Mathematics, Science, and Health, instructional materials, and organizational structures that met the cultural needs of clients, the surrounding urban community of 142,849 people, and 23 community stakeholders through a dedication to diversity, equity, and inclusion.

Through analyzing data and identifying gaps in curriculum, I proactively established a budget, successfully fundraised, and piloted after-school clubs that increased after school programming offerings by 64%, including a Robotics club that motivated students to utilize coding skills and take third place in the Countywide Robotics Competition.

Through building relationships among clients, stakeholders, directors, and C-suite members, I was able to leverage organizational resources to directly impact and address client needs through true servant leadership.

Inclusion Specialist; Department Chair, Learning and Development 

NeuroMaker STEM

Utilizing Articulate 360 to design, build, and pilot courses, I developed course content that filled programming gaps and broadened the reach of accessible lessons to students within STEM.

Independent Contractor

Boertzel Media LLC

In this brand new position, I diversified children's programming through transformative practices which led to a 32% increase in viewership and engagement.

I further revamped current programming to ensure all children could access the content regardless of ability, enhanced accessibility features in order to make programming more inclusive, and insured that we employed ADA best practices for ease of use in online media.

Director, Diversity, Equity, Inclusion, Accessibility

Anne Arundel County Public Schools

In this, one of my favorite roles in which I have had the honor to serve, I was offered the opportunity to build and create the foundation for an entirely new STEM program as a dedicated STEM instructor serving minority and underrepresented communities. Success on this program was predicated on a successful end-to-end pipeline process, for which I utilized the ADDIE model.

My first mission in this role was to design, create, write and receive a grant for, and pilot the first inclusive and accessible STEM Makerspace within a brick-and-mortar setting. This enhanced the social experiences of unique learners as they came together for a common goal of creating and building robots, assistive technology, and innovative solutions to real-world problems through Project-Based Learning (PBL), a programming structure that allows for differently-abled and neurodiverse children to succeed as they move through the Engineering Process.

As the primary client-facing Program Representative, I wore many hats as Program Developer, B2B and B2C Sales Representative, and Curriculum Writer. I was able to cultivate relationships with community stakeholders, achieve buy-in from investors and clients alike. Throughout my tenure, I elevated our Community Partnerships from 1 partnership at the onset of Program Development to 25 almost three years later.

STEM Curriculum Specialist; Inclusion & Accessibility Program Specialist

Calvert Education Services

I was instrumental in designing and implementing an Onboarding process for new teachers and client-facing representatives. This process was meticulously crafted to encompass critical aspects such as diversity, equity, implicit bias, LGBTQ+ needs, and gender-diverse practices. To measure its effectiveness, I established success benchmarks at the 3-month, 6-month, and 12-month employment intervals, ensuring a comprehensive and inclusive approach to onboarding.

I also spearheaded the creation of a Curriculum Creation Guidebook, a pioneering resource aimed at infusing inclusivity and accessibility into K-12 curriculum lessons. This guidebook served as a crucial tool for educators, helping them to integrate diverse perspectives and accessibility considerations into their teaching materials.

Recognizing the need for targeted educational improvements, I conducted a thorough analysis by surveying stakeholders and identifying curriculum gaps. This led to the creation of State History courses for 13 states, specifically targeting regions where scores in Social Studies and History assessments were notably low, at 73% or lower in annual yearly performance. These tailored courses played a pivotal role in enhancing student understanding and performance in these critical subjects.

Additionally, I collaborated closely with the Senior Curriculum Product Manager and external partners to ensure that resource workload was balanced across projects. My focus was on maintaining high standards of quality, adhering to project timelines, and ensuring budget compliance. This collaborative effort ensured that all projects were executed efficiently, meeting the high expectations of quality and educational value.

K-12 Curriculum Specialist

Connections Academy

I  established and executed end-to-end instructional design protocols, which were pivotal in the development, creation, and piloting of 19 virtual courses. These courses were specifically designed to cater to the diverse learning needs of adolescents in grades 9-12. This initiative was not just about content creation; it was about building an educational framework that was adaptable, inclusive, and effective in a virtual learning environment, ensuring that the courses were engaging and accessible to a wide range of learners.

Furthermore, I was responsible for the development of a comprehensive and consistent academic program for High School and Adult learners across key disciplines including English Language Arts, Mathematics, Science, and History. A significant aspect of this program was its focus on highlighting the contributions of ethnically and culturally diverse pioneers in these fields. This approach was instrumental in creating an inclusive curriculum that not only provided educational rigor but also promoted a deeper understanding and appreciation of diversity and its impact in various academic domains. My efforts in this area ensured that the curriculum was not only academically sound but also culturally responsive and relevant to a diverse student body.

Curriculum Development Specialist: Inclusion and Accessibility 

Every individual has their own unique voice, their own story, and a ton of untapped potential. But here’s the thing: not everyone gets the same spotlight or the right tools to truly stand out. And this is where my passion really kicks in.

From the moment I was born, the world tried to put limits on what I could achieve. But I'm here, living proof that challenges can turn into opportunities when you embrace the power of inclusion.

For almost 20 years, I've poured my heart into two main areas:

🔹 From the Top: In the boardrooms and strategy meetings, I've been that voice emphasizing the importance of Learning & Development strategies that truly get what diversity means. And hey, the results speak for themselves: a 63% increase in sales engagement and a 31% bump in brand awareness. Not too shabby, right?

🔹 From the Ground Up: On a personal level, I've been all about lifting up the queer, neurodiverse, and disabled communities. Giving them the tools and confidence to build their personal brands and make some noise. My work here? It's led to things like a 32% revenue jump in accessible content for kids and a whopping 60% average increase in educational assessment scores.

Whether I’m working with big organizations or one-on-one with individuals, my goal remains the same: create spaces where everyone's differences aren't just noticed but are genuinely celebrated.

From launching accessible STEM programs (which, by the way, expanded by 67%) to guiding individuals in sharing their unique stories, I'm all about making inclusion a real, tangible thing.

Interested? Let's chat. Whether you're a company aiming to be more inclusive or an individual wanting to amplify your personal brand, I'm here to help.

Dr. Angela Young, CPACC

Bridging Gaps & Building Bonds | Communication Consultant for Executives, HR Leaders & DEI Directors | Creating a Culture of Connection, Inclusion & Belonging | Available for Coaching | Training | Speaking |

People need to feel seen and heard.

Communication is critical.

Wrong doesn't cut it. 

You gotta get it right. 

Sometimes you need another opinion. You need a new perspective. You need a different point of view.

Let's get real: There are times when you need an outsider to drive your inside game.

Figuring out what to say and how to say it is a beast, especially when it comes to successful messaging because effective communication can be a real pain in the rump.

Discovering the best way to communicate with your crew, captivate your clients, and connect with the world that exists outside of your organization (as well as your personal thought bubble) can feel like a mind-numbing maze, especially with regard to equity, inclusion, and belonging in the digital age. 

This is where I come in to help.

With the mind of a scientist, the heart of coach, and the spirit of a savvy strategist, I talk the talk and walk the walk in ways that will take your business or personal communication project to the next level.

Through customized workshops, presentations, and consulting sessions, I’ll help you discover what works and doesn’t work for your unique situation. 

A master educator and recognized expert in message development for ethical team building, diverse leadership presence, and inclusive audience engagement, I have been coaching on the art and science of communication for 20+ years. 

I have worked with corporations, higher education institutions, and I’ve even had the distinct privilege to work with homeless women who are survivors of sexual abuse—one of the greatest honors in my life.

If you could use an honest perspective, then please reach out today. I can’t wait to hear your story and help you come up with original strategies and savvy solutions that work for you.

At this point, that voice in your head is asking:

"Why should we work together?"

"What does Dr. J. offer that's unique?"

Answer:

I have an intuitive grasp of the obvious.

I'm a peripheral visionary, which means I see stuff off-to-the-side.

I don't have an ebook to offer you, and I don't have a content template to tempt you, because my vision board was burned at the stake...by my mom.

You might be thinking: "Was that a joke?"

Yeah, a bad one.

But what I do is no joke...

I'm in the business of belonging by connecting people, one conversation at a time. 

I've developed a simple sauce that has helped over 18,897 people connect in the moments that matter most.

I'm available for coaching, workshops, and talks.

If you could use a helpful perspective that works, then reach out today.

Dr. J. Rodríguez, Ph.D. 💬💥

The algorithm didn’t save me.


A nurse, with kindness in her voice, did.


A few years ago, I found myself sitting in a hospital gown, hair-net crooked, thumbs up, waiting for a simple surgery.

Not my most glamorous moment.

But what happened next taught me more about human-centered leadership than any AI keynote, conference panel, or futurist forecast.


A nurse asked what I did for a living.

“I’m a professor,” I whispered, half-drowsy, half-awake.

Her eyes widened.
“Angie! Florence! We’ve got a professor over here!”

Suddenly I had an audience — nurses, techs, staff — all circling around, talking about school, fear of statistics, the struggle of learning, and the pride of pushing through.

There I was:
half-asleep, half-dressed, and fully present.

And somehow, that was enough.


What struck me wasn’t the attention.
It was the connection.

No algorithm curated that moment.
No AI system facilitated that exchange.
No dashboard optimized that level of care.

It was simply humans turning toward one another.

A real-time reminder that:

Authenticity invites authenticity.
Attention creates connection.
Care is contagious.


In a world where everything feels automated, accelerated, and “optimized,” we forget:

Human-centered leadership isn’t a technique.
It’s a temperature.
People feel it the moment you walk in.


AI can analyze, automate, and accelerate.
But it can’t replace the warmth of a human voice saying,
“Hey, we’re here with you.”

So here’s my weekly reflection:

We can do incredible things with AI.
But the moments that matter?
They’re still human-made.

Communicating with CARE
is still beyond compare.

Have a great day.
Stay human out there.

You got this.

AI can’t automate empathy —


and the one skill too many leaders underestimate.


Everyone’s asking:

“How do I get ahead with AI?”
Wrong first question.

The better question is:
“Who do I become as a leader with AI?”


Because here’s the paradox of this moment:

As AI gets smarter,
human skills get scarcer.


And what becomes priceless?

1️⃣Empathy.
2️⃣Trust.
3️⃣Psychological safety.

The quiet, steady work of showing up with care.


AI can sort data.
AI can draft emails.
AI can summarize a meeting you barely stayed awake in.


But AI cannot:

◼️Sit with someone’s fear without trying to fix it.

◼️Hear the sentence they didn’t say, but deeply meant.

◼️Hold a hard conversation with dignity, not domination.


That’s your lane.
That’s our work.


When machines take on more routine tasks,
the remaining space becomes human-to-human leadership —
the space where empathy is not optional,
it’s oxygen.


Leaders who turn to their teams and say,

“Your voice still matters here.
Your worth isn’t measured by what an algorithm can automate.”


…those leaders win.
In culture.
In trust.
In performance.
In retention.


That’s what I call ethical cognizance in action:
identity, intentionality, agency, context, awareness —
all oriented toward care beyond compare.

◼️Care as advantage.
◼️Care as cadence.
◼️Care as crucible of creation —
where meeting the other as sacred isn’t “soft,”
it’s strategic.


Because when you lead with empathy and AI:

You don’t just speed up workflows.
You deepen connection.

You don’t just cut costs.
You cultivate belonging.

You don’t just adopt tools.
You activate people.


So ask yourself:

If AI is the amplifier,
what is it amplifying in you?

Fear or curiosity?
Control or compassion?
Efficiency at all costs, or empathy at the center?


If you’re ready to build a leadership practice where
empathy + AI = sustainable advantage —
where you use powerful tools without losing your human touch —

Drop a comment.
Send a DM.


Or simply say:

“I want to lead with empathy in the age of AI.”


I got your back.
Let’s build leaders who don’t just use AI…
They care with it.

The fastest way to fall behind in the AI era?


Lead like it’s 2019.


Everyone’s racing to “learn AI.”

But very few are asking the deeper question:

“What parts of me need to evolve to lead with AI, not just use it?”


Here’s the secret nobody teaches in business school:

AI won’t expose your technical gaps first.
It will expose your leadership gaps.

Because the skills that matter most in the AI era aren’t aging out —
they’re aging up.


The leaders who thrive with AI aren’t the ones with:

✔ The fanciest titles
✔ The longest tenure
✔ The most polished résumés

They’re the ones with:

◼️Curiosity over complacency
◼️Humility over hubris
◼️Ethical cognizance over autopilot authority


These aren’t soft skills.
They’re strategic skills.
They’re your new competitive advantage.


Because AI changes the tasks of work —
but it’s human-centered leadership that shapes the texture of work.


When leaders introduce AI without care, they create:

– more fear than focus
– more suspicion than stability
– more burnout than breakthroughs


But when leaders reskill themselves first, they create cultures where AI:

– augments people
– amplifies purpose
– accelerates potential


This is the heart of what I call ethical cognizance —
identity, intentionality, agency, context, awareness —
the inner architecture of leadership in the age of AI.


Three ways to upskill your leadership with AI this month (without burning out):


1️⃣ Let AI challenge your thinking, not your worth.

Feed it your ideas.
Ask it to critique your assumptions.
Let curiosity fuel your growth.


2️⃣ Practice humility as a strategic move, not a personal weakness.

Say: “Show me a better way.”
Invite your team to teach you something new.
Humility builds trust faster than expertise ever will.


3️⃣ Put ethical cognizance in the cockpit, not the cargo hold.

Before using any AI tool, ask:
Who does this help?
Who does this hurt?
Who does this honor?
That’s the leadership that lasts.


So here’s the real question:

Are you training your team for the AI era…
or are you training yourself first?


If you’re ready to evolve your leadership with curiosity, humility, and care beyond compare—

Drop a comment.
Send a DM.

Or simply say:

“I’m ready to reskill my leadership for the age of AI.”


Let’s build leaders who don’t just survive AI —they rise with it.

Boom.

The biggest threat to leadership isn’t AI.


It’s your refusal to adapt.


We keep talking about “AI replacing jobs.”
But here’s the quieter truth:

◼️AI isn’t replacing leaders.
◼️AI is replacing leaders who stopped learning.


In the AI era, the most dangerous sentence in leadership is:

“I’ve always done it this way.”


The leaders who thrive now aren’t the ones with:

◼️the fanciest titles

◼️the longest tenure

◼️the perfect résumé


They’re the ones with:

1️⃣ curiosity over complacency

2️⃣ adaptability over ego

3️⃣ systems thinking over siloed control


AI is changing the tasks of work.
But it’s human-centered leadership that will shape the texture of work.

Because when you introduce AI without care, you create:

◼️more fear than focus

◼️more suspicion than stability

◼️more burnout than breakthroughs


But when you reskill your leadership for the AI era, you begin to:

1️⃣ ask better questions, not just demand faster answers

2️⃣ design workflows that honor humans, not just metrics

3️⃣ build cultures where AI augments people instead of erasing them


That’s my lane.
That’s my laboratory.
That’s the work I do.


I call it human-centered leadership in the age of AI, grounded in ethical cognizance:
identity, intentionality, agency, context, awareness.


Leaders who practice this approach don’t just adopt new tools.

They transform old habits.
They rebuild trust.
They reimagine culture.


So here’s the real question:

Not “Will AI take your job?”
But “Will your current leadership habits survive AI?”


If you're ready to reskill your leadership for the AI era —
to lead with courage, curiosity, and care —

Drop a comment.
Send a DM.

Or simply say:

“Dr. J, I’m ready to evolve.”


Let’s build leaders who rise with AI, not run from it.


Drop the mic. 

Boom.

AI can write your emails with flair. 


But it can’t repair your broken team.


That’s the paradox of progress.

We’re building machines that can automate tasks—
but we’re still fumbling with the human parts.


LinkedIn’s CEO called this dilemma the “super messy middle.”

Where AI accelerates output—
but tension, misalignment, and burnout quietly spread.


That’s why emotional intelligence isn’t optional anymore.

It’s foundational.

◼️Adaptability.
◼️Empathy.
◼️Awareness.

Not just buzzwords.
The architecture of future-ready leadership.

In my work, I help organizations:

1️⃣ Detect early signs of burnout
2️⃣ Infuse empathy into workflows
3️⃣ Blend AI tools with ethical, human-centered design

The result?

In one recent project:
Admin time dropped by 41%
Culture scores jumped 27%
In just months.


Because technology doesn’t fix people.
People fix people.


So here’s the question:

What human-centered step are you taking this week?

Comment below—let’s reimagine what leadership looks like.


DM me the word “INTEGRATE” if you want help designing a workplace where AI and emotional intelligence work together.

—

◼️My friends know me as Dr. J.

◼️I'm helping teams build AI-powered, human-first workplaces.

◼️Because technology should serve us—not replace us.

The best conversations aren’t just output.


Why should AI be?


We’re entering an era where AI is no longer just a tool.


It’s a partner in process.

A partner in progress.


A dialogic thread in the unfolding of thought.


This experience isn’t about deterministic input and output.

It’s about the simultaneity of meaning.

Interplay. 
Inter-subjectivity. 
Emergent awareness.


This interplay reminds me of ethical cognizance.


When I talk about ethical cognizance, I mean this:

A heartful, mindful way of relating—
where identity, intentionality, agency, context, and awareness
thread through every exchange.


AI, in this frame, is not a script to be executed.

It’s a thread of digital dialogue to be followed,
looped, questioned, and woven back into who we are becoming.


Bottom line: Human-centered leadership in the AI era isn’t about control.

It’s about capacity.
To notice, to play, to engage with care.


So I ask:

Are you threading meaning or just pulling strings?

Let’s rethink how we think—with each other, and with AI.


—Dr. J

Helping leaders create dialogue that matters in the age of AI.

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