Actabl

Responsible for nurturing new and existing business relationships, driving sales growth, and providing world-class service to our clients in the hospitality industry. Closely collaborate with management companies to identify their unique needs, develop tailored solutions that maximize their efficiency and productivity, and ensure they fully leverage our platform’s features. Dedicated to staying up-to-date with industry trends, facilitating informative presentations and product demonstrations, and constantly striving to exceed our clients’ expectations and objectives.

Account Executive

TechnologyAdvice

Business Development Executive

The Saint Paul Hotel

Guest Services Manager

The Hotel Minneapolis

Director Of Front Office

Crowne Plaza AiRE MSP Airport - Mall of America

Director of Front Office

Holiday Inn Express & Suites

General Manager

Holiday Inn

Front Desk Manager

Hilton Garden Inn

Night Audit/ Front Desk Manager

Illinois State Senator Kyle McCarter's Campaign 2012

Intern

Niemerg’s Steak House

Cook/Caterer

Optimizing Operations, Enhancing Experiences.

In the rapidly evolving world of hotel management, outdated tactics just don’t cut it anymore. The industry has changed. The rules have changed. And it’s time your operations change too.

With 15+ years in hospitality, I’m not just passionate, I’m obsessed with optimizing hotel operations. My mission? To revolutionize your operations, cut costs, boost efficiency, and elevate both employee and guest experiences using innovative solutions.

Need help? Give me a shout at:
drew.potter@actabl.com

Drew Potter

People keep asking whether we’re in an AI bubble.

To me, that misses the real point.

Hotels don’t fall behind because they lack AI.
They fall behind when the day-to-day work isn’t clear.

AI doesn’t fix that. It just shows you the cracks faster.

If you add AI to a process that already works, it speeds everything up.
If you add it to a process that’s messy or inconsistent, it makes the pain louder.

So the better question isn’t “Should we add AI?”

It’s: “Is this workflow clean enough that AI would actually help?”

That’s the part most teams skip.

What’s the one process in your hotel you’d fix first?

#HotelTech #HotelOperations #Hospitality #AIinHospitality

Hotel Operations & Technology Leader | 17+ Years Hospitality Experience | Transforming Labor Management Through AI & Innovation | MBA Candidate

Strategic Operations Leader | Problem Solver | Results-Driven with a Growth Mindset & Strong Work Ethic

Strategic Leader Wanted: Director of Professional Services (Strategic Services) at Actabl.  

Own the commercialization and delivery of Actabl’s value-added services. You’ll drive our operational excellence, lead a talented team, and partner cross-functionally across Revenue, Product, and CX to maximize customer value and drive significant business growth. Bring your 6+ years of Professional Services leadership experience  and help us scale!

Must-Haves: Strategy, Commercialization, Operational Scale, Financial Acumen.

https://lnkd.in/gUT_TsDV

Cloudbeds

Sales Manager

• Implement new processes and platforms to streamline cross-departmental efficiencies.
• Act as the Champion for customer risk and churn to track trends and improve retention.
• Interact directly with the company's CRM to analyze data and metrics.
• Collaborate with the Customer Success Managers and Leadership to successfully build and lead special projects and initiatives.

Customer Success Operations Manger

• Managed key customer relationships, leading to increased product adoption, account retention, and upsell.
• Implemented success plans for each customer account across four software platforms.
• Collaborated with cross-functional teams to onboard new customers.
• Acted as the point of contact and voice of the customer to collectively build solutions and raise escalations.
• Created and hosted Business Reviews for key accounts to discuss strategy and areas of opportunity.

Enterprise Customer Success Manager

Customer Success Manager

ALICE - Hospitality Operations Platform

• Develop and implement strong relationships with prospective clients through strategic outbound calling campaigns.
• Generate and qualify leads to properly consult and analyze the property's solution for a system need.
• Leverage the CRM database to manage customer data, log calls, and generate reporting to deliver actionable insights to grow my sales pipeline.
• Negotiate based off focused value selling

Market Manager

Locale Lifestyle Magazine

• Scheduled talent for print, Web and events
• Arranged and managed photoshoots from start to finish
• Act as the point of contact for all talent and clients
• Manged payment, media waivers and assignment agreements for all talent
• Implemented policies and standard operating procedures for continuous improvement in social media and sales. 
• Generated sales leads to build partner portfolio and increase Ad sales. 
• Creatively researched areas of opportunity to increase efficiency and consistency across all departments.
• Recruited new talent to grow the company.

Production Operations Manager

Expedia Group

• Developed and maintained positive relationships to obtain business goals and key performance indicators
• Subject Matter Expert- California's lead for Merchandising, Partner Marketing and events
• Hosted webinars for external hotels partners across North America on how to utilize and find value in Expedia's revenue management tools
• Quick problem solver to creatively assist hotels optimize through an online travel channel
• Analyzed key metrics and created semi-automated templates to track partner engagement 1 week prior compared to 2 weeks and 4 weeks post events
• Project creator, leader and trainer for a top account initiative to increase parity consistency from top revenue generating hotels
• Trained the California region on external platforms such as MailChimp, Trello, Canva and Splash

Wyndham Worldwide

• Consistently hit and exceeded weekly sales goals.
• Developed and maintained positive working relationships with others to reach business goals.
• Promoted products and services; generated leads and initiated sales.

In-House Marketing Coordinator

Lucilles Smokehouse BBQ

• Coordinated and communicated effectively within a team.
• Trainer for new employees.
• Maintained a strong food and beverage knowledge.
• Greeted guests with superior customer service skills.

Server

BrandLink Communications

• Heavily researched. 
• Wrote blurbs and press releases.
• Involved in the planning and hosting of events. 
• Assisted in celebrity gifting.
• Promoted events through social media outlets.

City of Torrance, CitiCABLE 3

• Reported and produced weekly feature stories. 
• Pitched story ideas and made beat calls.
• Wrote scripts and logged tapes for the anchors.

taplio

The Battle

Drew Potter

Renée Calder

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Performance ScoreDrew Potter's LinkedIn Performance

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taplio

The Battle

Drew Potter

Renée Calder

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Drew Potter's LinkedIn Performance

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Performance ScoreDrew Potter's LinkedIn Performance