Elevated Futures - Coaching & Consulting

Lead business development initiatives for international clients, focusing on market entry strategies and cross-border partnerships.
Design and implement customized business strategies that align client objectives with sustainable growth opportunities - small business development.
Executive-level coaching and corporate training on international business strategy and operations.

Founder Lead Consultant & Head Coach

Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik

Full Professor at the Faculty International Business.

Professor - International Business & Tourism Management 

Lauren Ugur CC

Provided consultancy to corporates, government bodies, and international organizations on strategic economic and social development, urban planning, and marketing.
Notable clients include the German Convention Bureau, Royal Caribbean Cruises, KfW Development Bank, UN-Habitat, and GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit).

Independent Development Consultant and Coach

International School of Management (ISM)

Courses taught (English and German):
- Tourism Management / Event Management
- Tourism Marketing / Event Marketing
- Tourism Markets and Policy
- Pricing and Revenue Management
- Quality Management and CRM
- Business Planning and Financial Management
- Market Research
- Intercultural Management
- Scientific Research / Academic writing

Professor Tourism and Event Management

Technische Universität Darmstadt

Consortium management for the Erasmus Mundus MSc programme "Mundus Urbano" in International Cooperation in Urban Development hosted by the TU Darmstadt in collaboration with three european partner universities. 

Key tasks:
- Consortium contract drafting and management
- Co-author and data collection for Erasmus Mundus renewal grant (approved, ca. €2,5 million)
- Management of the Erasmus Mundus scholarship application process, selection and awards
- EU annual technical and financial reporting 
- Lecturing

Consortium manager - Erasmus Mundus Master of Science International Cooperation in Urban Development

Entitled "Beyond the Pilot Project, towards broad-based integrated violence prevention in South Africa" 
this research focuses on the institutionalisation of integrated planning approaches for violence prevention and explores the question of transferability so as to conceptualise how successful pilot programmes may be scaled up beyond their initial sites of implementation.

Doctoral Researcher

I have been involved with the Erasmus Mundus funded International Masters Programme in International Cooperation and Urban Development since 2007, first as a student and from 2009 to 2011 as the programme manager. Overall this position encompassed many aspects related to the day-to-day management and overall strategic development of the programme. 

Main tasks included:
- Application and scholarship award management
- EU financial and technical annual report writing 
- European consortium partner/relationship management
- Strategic development and programme marketing 
- Curriculum planning and organisation of international guest lecturers
- Guest lecturer liaison

Programme manager - Erasmus Mundus Master of Science International Cooperation and Urban Development

I don’t fit neatly into a single box: academic, consultant, strategist.

What I bring is a perspective shaped by deep academic grounding (PhD in Sociology, MBA, MSc in International Cooperation and Urban Development) and over 15 years of experience bridging research, real-world strategy, and business operations.

I don’t teach by the book. I don’t consult from theory. I work at the intersection because today’s most pressing challenges don’t fit into boxes either. They require integrated, multidimensional thinking.

I’ve worked with corporate leaders, government institutions, entrepreneurs, and students to move beyond surface-level success. 

My focus? Making complex ideas actionable and helping people build businesses and careers that actually work, not just look good on paper.

How?

By asking better questions, challenging assumptions, and co-creating strategies that align with your goals, resources, and context. Whether in a boardroom or a classroom, my work is about clarity, alignment, and measurable progress.

As a Professor of International Business, I go beyond textbook theories guiding future leaders to navigate global markets, digital shifts, and social change with confidence and purpose.

In business, my approach is the same: clear, grounded, and forward-thinking. I’ve advised corporates, supported public sector innovation, and helped entrepreneurs define their direction and grow with purpose, without sacrificing profit.

I partner with:
➠ Corporate leaders ready to cut through the noise and lead meaningful innovation.
➠ Entrepreneurs seeking smart, scalable strategies and a business that reflects their values.
➠ Public sector teams needing fresh, actionable approaches to strategy and implementation.
➠ Students and professionals ready to lead with purpose in a complex, global economy.

Challenging the status quo isn’t about being edgy. It’s about designing something better intentionally and with impact. It’s about creating progress through sharper thinking, stronger systems, and more courageous leadership.

Curious about a different way to lead and grow?
Let’s connect. I’d love to hear what you're working on.

Dr. Lauren Uğur, PhD, MBA🧩

Delphi Data Labs - Cleantech Market Intelligence

● I drive revenue growth through strategic sales, partnerships, and market expansion, while leading initiatives to enhance ROI and championing our brand in the cleantech and data analytics sectors.
● Delphi Data follows the mission: "We are the cartographers of the energy transition. We make the green hydrogen market transparent."

Chief Revenue Officer (CRO)

Web3CX

● WE BUIDL WEB 3 CUSTOMER EXPERIENCE SOLUTIONS - Boost your project by reducing barriers and frictions for your customers
● As a consultant for customer experience in web3 companies, I help businesses improve the overall experience to gain and keep their customers
● I take the time to understand each company's unique needs and goals and then provide expert guidance on optimising their customer experience in the web3 ecosystem
● I handle the sales and conceptual aspects of the projects, while my partner Dominik Kuhn focuses on the implementation
● Among our past and current clients are Bitpanda, Tatum, Blockpit, Veli, ArtsyApes, Jägermeister, Accointing by Glassnode and many more

Web3 Customer Experience Consultant

Bitpanda

● Spearheaded and oversaw the challenges in Bitpanda’s customer support operations with a team of 130 people while being a direct report to the CFO.
● Establish OKRs, guidelines and quality assurance to establish a solid and positive customer relationship.
● Identify the strength and weaknesses of current processes with an AI analytic tool and implement solutions with cross-department stakeholders. 
● Lead and encourage the workforce to reach a high outgoing capacity during the last crypto hype in 2021 while assuring regulatory requirements such as AML5D and internal quality standards.

Global Director, Customer Support , Community Management and Customer Success

● Shaping and delivering Bitpanda's customer service propositions for all asset classes (crypto, commodities, stocks etc.) as a direct report to the CPO to drive the department's overall performance, including people management, performance management and talent sourcing with a focus on priorities, productivity and constant improvements.
● Customer support automation by chatbots, SLAs, round robin, skill-based routing and triggers in Zendesk.
● Roll out Bitpanda's VIP customer programme "Bitpanda Plus" to ensure retention and proper user segmentation.

Global Head of Support, Community Management and Customer Success

● Process management of customer support operations, providing Helpdesk articles for troubleshooting and moderating a community with the overall goal to ensure customer satisfaction by quick reply times.
● Reported to the CEOs

Customer Support

Telefonica

● Development of a prototype for a cryptocurrency trading frontend in the Fidor Bank account by an API of the Kraken exchange.
● The Fidor Bank is the first bank to cooperate with a crypto exchange. The bank focuses on building a community around its product and services.
● Telefónica is the biggest Spanish telecommunication provider.

Quality Assurance Specialist

clemi1's keyshop on epvp.de

● Online key shop for computer games and virtual items on elitepvpers.com. 
● In-time stock management, customer support via email and social media, payment processing by Paysafecard, bank wire and cryptocurrencies.
● Generating virtual items by an automated farming process with AutoIt3.

Founder

delphidata.com | Follow me for content to help you navigate the Green Hydrogen Market with ease 🛳️ 🟢

The hydrogen industry is growing fast, and it's hard to keep up.

I'm here to help you understand the future of hydrogen.

As the Chief Revenue Officer at Delphi Data Labs - a cloud-based market intelligence solution tailored for the green hydrogen market, my objective is:

To help you become a successful player in the growing hydrogen market by providing full access to high-quality insights on industry analysis, benchmarking, and global market trends.

At Delphi Data Labs, we use market intelligence to help:

➊ Top management and marketing departments obtain real-time data analytics to make informed strategic decisions.
➋ Industrial technology corporates identify partnerships aligned with their strategic objectives.
➌ VCs and banks evaluate the growth potential, investment viability, and risk assessment of hydrogen projects.

P.S. We've just released our 2024 market review on "Hydrogen and other derivatives". It offers detailed insights to help you with strategic decisions and stay updated

Get it for FREE in my Featured section below ⬇️.

For anything else, feel free to contact me in the Messages, or email me at clemens.behrend@delphidata.com, and I will get back to you

taplio

The Battle

Dr. Lauren Uğur, PhD, MBA🧩

Clemens Behrend

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