This Dot

- Built and mentored a cross‑functional team of engineers and AI specialists to develop internal tools and client deliverables, accelerating project delivery timelines by standardizing best practices and frameworks.
- Directed the efforts of engineering to build 6 Applications for Docusign IAM, helping businesses leverage Docusign integrations and automation in a way that supports their workflows.
- Spearheaded an initiative and strategy to create a community for C Suite leaders to share value and ideas with each other at exclusive, only lunches that led to triple-digit growth of members and contributors.
- Leading an initiative to acquire new clients, expanding our current client base by 25%
- Spearheaded partnerships with leading tech conferences, enabling the company to showcase its expertise and attract new high-profile clients.

Director of Technology

Dallas Software Developers Group

Providing Resources and Assistance to developers in the local Dallas community. Leading Workshops and lessons to help those that need it most.

Technical Leader, Organizer, and Admin

JavaMug Dallas

Treasurer

Collin College - Software Development

Web Advisory Board Member

AutoZone

- Delivered an improvement to the existing Deals sales funnel resulting in a 44% increase in customers who explored available deals and an overall 43% increase in deals added to their cart.
- Developed a new streamlined sign-in flow launched in Q1 of 2024, contributing to a 214% increase in linked accounts to loyalty or legacy accounts, 231,022 vs 73,440 the previous year.
- Increased Testing Code Coverage by 50% by adding integration tests throughout the code base to create higher-quality code less prone to bugs and errors.
- Increasing the website's accessibility by working on Accessible features and tasks in an initiative to improve the compliance and readability of the site with screen readers by 60% in Q3 of 2023 - Q1 of 2024.
- Modernized the shopping funnel to increase customer retention and trust in the checkout flow.
- Migrated our codebase from React-Redux to React Query while maintaining code quality standards.

Senior Software Engineer

Frontdoor, Inc.

- Leading an initiative to add a testing framework and standards across multiple repos to help developers test code that will end up in production.
- Utilizing Golang and Kafka, created a service that would automatically generate accounts for new contracts without requiring users to go through a lengthy sign up process.
- Interviewed, created documentation and assisted with the onboarding of multiple developers to help onboard them quickly.
- Working on an initiative to Rapidly optimize several slower performing pages on our website to lead to a better customer experience.
- Added Tealium tracking to several pages that allow the company to better understand what products and pages relate to customers and which products are being abandoned.

Software Engineer

Google

- Maintain the content on several different sites with a focus on converting viewers to attendees.
- Worked directly with the Android Dev team to release educational tech content and led several hands on workshops with Android Developers across North America
- Cross-collaborated with teams across the Globe on several initiatives such as the Global Developer Call, DevFest North America, North America Connect Summit and more, Events where we bring Developers together to learn and engage with new technical content.
- Worked with the Europe Team to help engage many of their inactive communities resulting in a very well received session of actionable steps to bring their tech communities back to life during the pandemic.
- Delivered a talk for actionable ways we can deliver technical content in a way that is more approachable, The talk was delivered to Googlers and over 300 Global community leaders, which was the highest rated talk of the entire event.

DevEcosystems | DevRel for Google Technologies

Shelby County Schools

Assisting Shelby County Schools as a Board member for STEM activities.

STEM Board Member For Shelby County Schools

- Led a RTB initiative and was the sole member on the team for several months using a Java/Angular tech stack.
- We rewrote the entire codebase in React/Go so I adapted to the shift in technologies, learned them and became a valued member on the team, solving problems and creating working solutions for the needs of the business.
- Our team created a new sales funnel for the company that led to a 30% increase in customer conversion rates and a 7% increase in customers being able to reach customer care instead of abandoning carts.
- Worked with a team of Engineers to completely recreate our entire site from scratch.
- Worked on Microservices and creating Endpoints for new services.

LaunchCode

-Guiding students, providing advice and explaining teaching material.
-Conducting office hours to ensure students have the ability to receive extra attention.
-Going above and beyond to help bring the strongest graduation rate for the Incredible students involved in the program.
-Shaping the next group of developers entering the workforce.

Teaching Assistant

I only accept connection requests from people I have worked with, collaborated with before,  or within the DALLAS area as they are in my local community. LinkedIn has a max connections limit and I hit that a long time ago. So to add anyone in must remove a connection I already have. You can follow me for any of the content you want to see and my DMs are open but I can't accept all requests.

Experienced problem solver and leader with a proven track record of success in software development, leveraging Java, Spring framework, or Golang to build scalable and secure solutions that empower businesses and instill trust in users through intuitive React.js frontends. Currently spearheading the Dallas Software Developers Group, fostering a vibrant local tech ecosystem through workshops, cohorts, and meetups.

Danny Thompson

IHM Southern Africa

Orchestrated and actively participated in the deployment of SmartCare, including assessments, LAN cabling, and installation of computer devices and network equipment at health facilities. Monitored the data pipeline to ensure synchronization from facility level to the central Apache Kafka server. Developed a Python application to extract synchronization metrics from the SmartCare Plus PostgreSQL database, enabling comprehensive data comparison between the central server and facilities.

Provided proficient IT support to Ministry of Health (MOH) and partner staff, resolving issues both on-site and remotely. Collaborated with MOH and partner IT teams to swiftly address computer-user problems. Managed operational aspects and resources of the hub, working closely with PHO staff to ensure sustainable SmartCare support. Engaged in essential PHO activities, contributing to goal alignment and effective communication.

Served as the primary contact for SmartCare network issues, monitoring and troubleshooting APN and other networks across the province. Conducted periodic reviews of user requirements and procedures, providing feedback to enhance systems. Collaborated with cross-functional teams to document network processes and resolutions, establishing a comprehensive knowledge base.

Conducted routine preventive maintenance for computers, network devices, and power systems, ensuring optimal functionality. Supported training teams during user training sessions and adhered to disaster recovery procedures. Documented support requests in the service desk system, resolving or escalating them to maintain high customer satisfaction.

Worked closely with MOH provincial district and partner IT teams for cost-effective issue resolution. Identified and empowered hampions at each facility, providing troubleshooting skills and establishing escalation channels. Demonstrated flexibility by undertaking additional duties assigned by superiors, contributing to team and organizational success.

Information Technology Officer

VITALITE Group

• Responsible for the maintenance, configuration, and reliable operation of computer Systems, network servers and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and
Integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting
Problems and resolutions, prioritizing problems and assessing impact of issues.
• Provide documentation and technical specifications for ICT planning and implementing new or upgrades of IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions and
• Responsible for capacity, storage planning, and database performance.
• Contribute to updating of Disaster Recovery processes documentation, as directed.
• Maintain a patch environment for testing of new patches before they are implemented.
• To patch all windows and Linux Operating Systems.
• Monitoring and analyzing the 3CX PBX system and identify any potential risk to the network or system performance.
• Attend to helpdesk queries for all windows and Linux Operating System related issue
• Generating reports using MySQL workbench and big query.
• Operating Systems (OS) installations, configuration, systems integration, systems management and security, maintenance, monitoring, troubleshooting.
• Administration of Google suite or workspace cloud environment.
• System administration using cloud technologies such as Google cloud and Aws.

Information Technology Representative

Zambia National Broadcasting Corporation

•	Repairing and replacing damaged hardware.
•	Installing and configuring of hardware and software components.
•	Maintaining the company's website and domain.
•	Installing of Radio Devices.
•	Fixing and troubleshooting all network-related faults.
•	Attending to Clients' queries from various departments.
•	Operating of Various Windows server operations.
•	Serve as the first point of contact for customers seeking technical assistance over the phone or email
•	Walk the customer through the problem-solving process
•	Direct unresolved issues to the next level of support personnel
•	Provide accurate information on IT products or services
•	Record events and problems and their resolution in logs
•	Follow-up and update customer status and information
•	Pass on any feedback or suggestions by customers to the appropriate internal team

IT Technician

Experienced Computer Engineer. Skilled in Python (Programming Language), Raspberry Pi, Networking, Adobe Photoshop, MySQL and JavaScript. Strong information technology professional with a Bachelor's degree focused in Computer Engineering from DMI St. Eugene University. 

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The Battle

Danny Thompson

Lwanga Edward

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