Leadership isn’t just about making decisions—it’s about making the right ones, at the right time, with the right people.

Even the most accomplished CEOs and senior leaders hit a wall. You have a bold vision, but translating it into aligned teams, clear strategies, and sustainable growth can feel harder than it should. Leadership can be isolating, and the weight of high-stakes decisions is real.

I believe leadership starts with self-leadership—owning your time, priorities, and mindset with intention. When leaders operate with clarity, alignment, and purpose, their teams and organizations follow.

That’s where I come in.

As CEO & Founder of Arcqus Group, Board Member, and Strategic Advisor, I help growth-minded executives unlock clarity, align their teams, and scale with precision. Sustainable success isn’t about working harder—it’s about leading smarter.

Transformational growth happens when leaders:
1. Gain absolute clarity on their vision and next steps
2. Align their teams with ownership, accountability, and purpose
3. Execute with precision, turning strategy into measurable results

I’ve guided high-performing leaders across industries, helping them bridge the gap between big vision and real execution. I know the pressure you’re under—and I know what it takes to build the confidence, systems, and strategies to scale with purpose.

If you’re ready to break through the plateau and lead with clarity, let’s connect.

Message me here on LinkedIn or visit www.arcqusgroup.com to learn more.

Dusty Holcomb

Athena

As an Operations Manager, I lead and mentor a dynamic team of Executive Assistants, driving strategic alignment to deliver exceptional client experiences. My role is centered around operational excellence, where I am accountable for optimizing performance, enhancing client satisfaction, and ensuring our EAs have the tools and support needed to excel.

Strategic Leadership: Spearhead the performance and development of a team of Executive Assistants, ensuring alignment with the company mission and strategic objectives to drive client success and satisfaction.
Operational Excellence: Implement and oversee processes that equip EAs with the necessary tools, training, and resources, enabling them to consistently deliver high-impact results and achieve their professional goals.
Performance Optimization: Conduct thorough performance assessments, providing targeted feedback and development strategies to maximize EA efficiency, effectiveness, and client impact.
End-to-End Accountability: Manage the entire EA-client lifecycle with full accountability, from systematic onboarding and relationship management to resolving complex issues and ensuring client satisfaction.
Data-Driven Monitoring: Utilize data and analytics to monitor EA performance, client partnership health, and operational metrics, proactively addressing any concerns or challenges to maintain optimal service levels.

Operations Manager

CCI Kenya

Product Knowledge Training: Develop and deliver comprehensive training programs to
ensure call center agents have in-depth knowledge of products, features, and services.
This includes understanding technical aspects, pricing structures, and competitive
advantages.
• Continuous Learning Initiatives: Implement ongoing training sessions to keep call
center agents updated on changes in telecom products, industry trends, and customer
preferences. This involves creating a culture of continuous learning to enhance skills and
knowledge.
• Soft Skills Training: Provide training on essential soft skills, such as effective
communication, active listening, and problem-solving. These skills are vital for call
center agents to handle customer inquiries and issues professionally.
• Customer Service Training: Focus on customer-centric training, emphasizing the
importance of delivering excellent customer service. This includes managing customer
expectations, handling complaints, and ensuring customer satisfaction.
• Assessment and Evaluation: Develop assessment tools and performance metrics to
evaluate the effectiveness of training programs. Regularly assess the knowledge and
skills of call center agents to identify areas for improvement.
• Feedback and Coaching: Provide constructive feedback and coaching to call center
agents based on their performance. This includes addressing individual training needs,
reinforcing positive behaviors, and helping agents overcome challenges.
• Collaboration with Product Teams: Work closely with product development teams to
stay informed about upcoming products or updates.
• Multimedia Training Materials: Utilize various training mediums, including
multimedia presentations, e-learning modules, and interactive sessions, to make training
engaging and effective for the team

Learning And Development Specialist

•	Operational Strategy and Planning:
Developing and executing operational strategies aligned with organizational goals. This includes creating plans for workforce management, optimizing resource allocation, forecasting call volumes, and implementing effective scheduling techniques to ensure smooth operations and meet service level agreements (SLAs).

•	Performance Monitoring and Analysis
Monitoring and analysing performance metrics to drive continuous improvement. Develop and implement performance tracking systems, analyse data on key performance indicators (KPIs), and identify areas of improvement to enhance efficiency, productivity, and customer satisfaction. Providing regular feedback and coaching to agents, supporting their professional growth and development.

•	Process Optimization and Quality Assurance:
Identifying process inefficiencies and implementing improvements to enhance overall operational performance. By working closely with cross-functional teams to streamline workflows, standardize processes, and implement quality assurance programs to ensure adherence to the standard operating procedures of the business. 

•	Talent Management and Team Development:
Oversee talent management activities, including recruitment, training, and performance management. Collaborating with HR and training teams to develop comprehensive training programs that enhance agent skills and ensure consistent service delivery.  Providing  guidance and mentorship to team members supporting their professional growth and fostering a high-performance culture within the contact centre.

•	 Relationship Management:
 Collaborate with various stakeholders, such as senior management, clients, and other departments, to align operational objectives and ensure effective communication and coordination. Building strong relationships with internal and external stakeholders

Team Lead Manager

Workforce Manager

Call Center Representative

lobik medix

Administrative Assistant

As an Operations Manager, I am dedicated to driving efficiency and excellence across all facets of our operations. My role involves streamlining processes, optimizing workforce performance, and ensuring seamless service delivery, all of which have consistently led to significant improvements and operational success.With a strong foundation in Learning and Development, particularly in product knowledge training within the telecom sector, I bring a deep understanding of the importance of continuous learning. This expertise ensures that our teams are always equipped to meet the ever-evolving demands of the industry.My experience extends to client relationship management, where I have successfully built and nurtured strong partnerships, consistently exceeding client expectations and fostering long-term satisfaction. By integrating essential soft skills training, I ensure that our team members excel in customer interactions, contributing to our overall service excellence.This focus on operational efficiency, continuous development, and strong client relationships reflects my commitment to creating a thriving, adaptable, and high-performing team.

taplio

The Battle

Dusty Holcomb

Thaddeus Shikuku

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