Got Sheet

Spreadsheets are mind-numbing, cumbersome and archaic. 

But they could give you back a lot of hours every week if  you could use them a little bit better.

I teach digital productivity. 

I've spent 15+ years incorporating software into my work and personal life, and the results have been amazing.

I'll help you be more productive so you can stop wasting time on things you hate and start spending more time on the things that you love.

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I make weekly videos and you'll get access to my best work immediately.

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Progress and Perfection

Addiction is torture, compliance is optional. I've put 22+ years of recovery experience into daily bite-sized reflections.

Get free, recovery themed, Christian flavored reflections in your inbox when you wake up. 

For those struggling, recovering, or seeking understanding.

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Stop Dying

Cups Espresso Cafe

I get to oversee an awesome company while drinking incredible coffee.
-Company Operations
-Franchise System Operations
-Franchise Sales Operations
-Marketing and Branding
-Quality Standards
-Product & Process Improvements

-Ensures Mississippi stays caffeinated
-Develops and orchestrates company's business strategies
-Oversees marketing program & product curation
-Manages payables and receivables
-Assembles and analyzes financial forecasts

Corporate Vice President

-Customer service expert
-Voted Jackson Mississippi's Best Barista 2008, 2009 & 2011 by Jackson Free Press

Barista/Manager

Undertow Podcast Network

Undertow is a network of music-centric podcasts.
I produce, script, orchestrate and record episodes for multiple shows.

Founder

Self - Employed

Co-wrote and published first novel: Jon Swansong and the Pirata Isle
Participated in two Nanowrimo (National Novel Writing Month) events during July 2013 and November 2013 in which you are challenged to write a novel (50,000 words for their purposes) in one month

Author

Sieis Productions

Manage and operate home recording studio
Produce, perform and mix soundtrack-centric audio content for online podcasts
Maintain websites and distribute content

Owner and Producer

After being introduced to John Grisham and A Few Good Men, I figured I'd be a lawyer. 

But in the early 2000's I found myself adrift in the deep south of the United States. 

I did what anyone would in this situation: became a barista.

What a time to be alive. The pretentiousness of specialty coffee was palpable in those days.

I bought VHS latte art tutorials. Need I say more?

I found my way onto the campus of Holmes Community College. Two years later, Dan Harmon decided to make a hit TV series roughly diagramming my many years there.

I quit my job at least 2.5 times over the course of 10 years. But they kept pulling me back in and I kept pulling espresso shots through college.

I made my way to Millsaps College and graduated after another several dozen weeks of self-deprecation with a business degree so well rounded the diploma still rolls off my desk.

It was 2012. The earth was still warm. I was a somewhat educated, somewhat experienced graduate. I accepted a management role at Cups. I got married. We bought a home. I was nearing the end-game.

A rift appeared in my sanity. I returned to college to take a summer Calculus II course.

I was intoxicated by all the math and science that I'd overlooked for the first thirty years of my life.

Sparked mainly by a restless discontent that would confuse Steinbeck and a love of the show Lost, I figured I'd study some physics and get an engineering degree.

I got halfway there; the harder half too, from what I understand...so I basically have an engineering degree.

We had our first child and enjoyed it so much we kept going.

Formal education was again put out of my life. I grieved. I found freeCodeCamp, YouTube and the pure days of MOOCs (looking at you, MIT).

I learned to code, I dabbled in data, I began to write, I made some videos, I listened to hours of podcasts, I built and butchered websites. 

Accepting a remote role (still at Cups), I moved back home to the foothills of the Smoky Mountains in East Tennessee and took up ultrarunning.

The world fell apart, but I had already gone remote before it was cool. I ran some more. I began using LinkedIn on the regular. I began to see gray hairs in my beard.

We bought a mini van.

I'm currently writing a tech newsletter, growing a YouTube channel, publishing a daily reflection on addiction, reading a bunch of books and not watching any sports.

Press the follow button and reach out—I’d love to say hey. 👋

Eamonn Cottrell

Information System Consultant

Paradise Bay Resort Company Limited (ALMA)

Responsible for ongoing development and management of the call center, servers, and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents. Provide daily support of individual computers and employees. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget.
•	Research and implement new innovative technologies that can enhance business productivity or reduce expenses.
•	Implemented ITIL best practices for incident, problem, and change management in a large enterprise environment, resulting in a 30% reduction in the mean time to resolution and increased customer satisfaction.
•	Maintain, update, and support business LAN, WAN network, NAS, switches, routers, servers, and various network devices.
•	Ensure business continuity with full responsibility for 100% uptime, full data backup, recovery, and system redundancy.
•	Established asset management practices to track technological assets from purchase to disposal.
•	Led a team of IT service management professionals to develop and implement ITIL-based processes and procedures for an IT team, resulting in improved service delivery and increased efficiency.
•	Serve as project manager for deployment of new technologies or devices such as PBX system, CRM software, backup strategy, new applications, and required solutions.
•	Worked closely with ITIL process owners to develop and maintain the service catalog, service level agreements (SLAs), and service level management processes, resulting in increased transparency and accountability for IT service delivery.
•	Manage company websites including host protection and access, domain pointers, and web-based services.

IT Manager

TMA Solutions

Avaya Aura® Conferencing is the next-generation unified multimodal collaboration application. It is an on-premise collaboration solution that provides audio, HD video, and web collaboration capabilities.
•	Researching new features and technologies applied in new deliveries and sharing with the team.
•	Planning (test coverage, test plan, test case), monitoring, reporting, and tracking the progress of testing for new releases.
•	Perform test plans and test suites on recommended releases.
•	Raise, follow, and verify with developers on defects.
•	Analyzing and reviewing defects of team members.
•	Lead QC Daily Scrum and monitor the status.

Senior QA Engineer

KIM LONG SECURITIES JOINT STOCK COMPANY

•	Manage the development, implementation, installation, and operation of information and functional systems such as LAN, WAN, VPN, Firewall, Email, and Backup.
•	Infrastructure/Network management: responsible for installing, maintaining, and supporting computer communication networks within an organization. The goal is to ensure the smooth operation of communication networks to provide maximum performance and availability for end users.
•	Managed the service desk and implemented ISO/IEC 20000 for incident and request management, resulting in a 20% reduction in call volume and improved response times.
•	Perform daily system monitoring, verifying the integrity and availability of all networks, server resources, and integrated systems; reviewing system and application logs.
•	Installing and configuring computer hardware, operating systems, and applications;   troubleshooting system and network problems; diagnosing and solving hardware/ software faults.
•	Perform daily backup operations, ensuring all required file systems and important data are successfully backed up to the appropriate media, recovery tapes, or disks.

Information Technology System Administrator

The Nortel Business Communications Manager (BCM) platform delivers small to medium-sized businesses and branch offices a converged voice and data solution. It provides a choice of IP-enabled or pure-IP strategy.
•	Install, configure, and maintain for BCM which allows subscribers of BCM can talk together or with other SIP users (3rd party) using the SIP protocol
•	Perform interop testing between BCM and 3rd party SIP servers.
•	Write test cases to check new features and fixed patches for Nortel’s IP phones.
•	Participate in building the principles and standards for configuring, operating, and maintaining BCMs.

Software Tester

GABB VIET NAM LTD COMPANY

Write new code or reuse existing code to build applications in C++ or Java.
Research new technologies and existing libraries to support the work.
Participate in the training to write and revise code. Contribute, improve, and comply with the writing code standards for programmers.
Write test keys to check partial or interactive running of the program; coordinate regularly with the tester to prevent regression issues.
Make suggestions or raise any concerns to the Project Manager early and actively suggest a plan of action to improve the overall application’s quality.
Get involved with Technical Managers of projects to share knowledge with other members of my team. Make the most of the knowledge built by other team members.
Be trained in Japanese to communicate with Japanese managers and colleagues; support the reading and coding of Japanese applications.

Software Engineer

IT Engineer

***10+ years of experience in IT systems management
*Oversaw and coordinated technology direction, strategy, process, and quality improvement.
*Managed a call center, ensured IT corporate standards compliance, planned and managed projects, created budgets and forecasts, and managed vendor relationships.
*Directed IT teams in designing, building, implementing, managing, supporting, and enhancing key technologies.
*Developed strategies and roadmaps for business applications and provided support for all business applications.
*Managed day-to-day operations and ensured the health of company networks, applications, servers, and IT devices.
*Successfully implemented ITIL-based processes for incident management, problem management, and change management.
*Worked with ITIL-compliant tools such as ServiceNow, and JIRA to streamline IT support processes and workflows.
*Continuously reviewed and updated ITIL-based processes and procedures to ensure their relevance and effectiveness in meeting business needs and objectives.
***2+ years of experience in QA for Avaya's PBX software
*Reviewed quality specifications and technical design documents to provide timely and meaningful feedback.
*Created detailed, comprehensive, and well-structured test plans and test cases.
*Estimated, prioritized, planned, and coordinated quality testing activities.

taplio

The Battle

Eamonn Cottrell

Duy Trần (Mr.)

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