CEO at 76 FENCE and Scout & Molly’s

With a foundation rooted in martial arts, I've spent my life mastering the disciplines of focus, resilience, and strategic thinking. Earning the title of Grandmaster and achieving multiple high-ranking black belts in Tang Soo Do, Hapkido, and Taekwondo, along with being a certified Krav Maga instructor, I have translated these values into my business career. The principles learned on the mat – commitment, leadership, and the relentless pursuit of excellence – have shaped my approach to entrepreneurship.

Today, my primary focus is leading two dynamic and fast-evolving brands: 76 FENCE and Scout & Molly's. At 76 FENCE, we're redefining the fencing industry by prioritizing quality, American-made materials and delivering a premium, 'White Glove' customer service experience. Scout & Molly's, our upscale women's boutique franchise, brings personalized fashion and empowering entrepreneurship to local communities across the country. These brands are more than just businesses; they represent my dedication to innovation, quality, and the success of our franchise partners.

My entrepreneurial journey spans over two decades in the franchise space, where I've been instrumental in launching and scaling multiple successful brands. I'm the CEO of Franchiseyourbusiness.com, where I provide strategic guidance and support to aspiring franchisors and franchisees, helping them navigate the complexities of the franchise world and achieve sustainable growth.

Certified as a franchise advisor and developer, my focus remains on driving the growth and success of 76 FENCE and Scout & Molly's. By integrating proven strategies with a hands-on approach, I aim to cultivate thriving business communities and empower other entrepreneurs to turn their visions into thriving realities.

My mission extends beyond building successful companies; it’s about creating opportunities for others to achieve their dreams, inspiring growth, and shaping the future of franchise entrepreneurship.

Ed Samane

Sunrun

Engineering Manager, Communications

Staff Contact Center Automation Engineer

Technology Transformations, LLC

I help small businesses solve big problems. Are you looking to improve customer loyalty? Do you want to decrease costs associated with servicing your customers? Are you looking to transition from a reactive to a proactive service model? Do you need to setup a new call center and have no idea where to start? Do you want to get more value from your investment in CRM technology?

Managing Principal

TechTransformations

Founder

PeteHealth Physical Therapy

Project Management, Design, Development and Integration for Ivinex CRM and Nice|inContact.

CRM and Contact Center Technologist

StrongMind

Salesforce.com TCO Analysis, Sales Cloud Implementation, Lightning APP Development, APEX and Lightning Component Development.

Salesforce.com Strategy, Implementation, Development, and Support

Zendesk

Sr. Solution Consultant

Self-employed

Principal CRM Consultant

inContact

Re-booted the the consulting practice to create more value for our customers, increase profitability and better align with our counterparts in sales and services.

Manager Business Consulting Office

Deal Desk is a new inContact initiative focused on driving accountability within the entire inContact Sales ecosystem as well as the incubation of an improved utilization model for Sales Engineering. I contributed to the vision, implemented processes and software, socialized the model among influential leadership to gain agreement, conducted contributor trainings and oversee all of the daily execution. I also function as an agent of change where I am constantly reviewing our alignment to purpose and soliciting feedback as a means to drive meaningful adjustment to process. I am a key influencer in the utilization model that will result and expect to oversee implementation of the revised model when it is ready. I also continue my team lead duties related to coaching, training, mentoring, and developing emerging leaders within our pre-sales and channel ecosystems.

Team Lead - Sales Engineering

Incubated the idea that implementation partners need their own support group with a special set of technical and business acumen. Proved it was true, set the stage for what partners should expect and along with key support from leadership, created the right kind of demand to ensure that the resulting support entity broke the mold in terms of how inContact approached this group in the past. Assisting with transition and will remain lightly engaged on an as needed basis.

CERT Partner Support Team Lead

Typical Sales Engineering Stuff + demonstrating my ability to add value to customers, peers, and the inContact organization by recognizing and acting on opportunities to do so. Some examples include creating many custom demonstration stories with integrations and sharing them with team members and prospects, providing in-depth training on solutioning and integration methodologies, and creating the underpinnings of a utilization model within Salesforce by enabling pre-sales to track opportunity related activities in a more specific way. I demonstrated professionalism, significant business and technical acumen, and a willingness to proactively learn and grow myself and others.

Senior Sales Engineer

Levementum

Manage $2M annual pipeline for SMB SugarCRM Opportunities. Specialties include Call Center, BPO, and Insurance verticals.

Business Development Consultant / Principal CRM Sales Engineer

Provided Consulting / Engineering / Support for more than 250 SugarCRM Implementations. Demonstrated strong technical competency of common software extension design patterns, standard OOP design patterns, MVC Architecture, integration strategies, Web Technologies, Apache / IIS, PHP, Javascript, MySQL Administration, Microsoft SQL Server Administration. Assisted with Pre-Sales Engineering, Specialized Demonstrations, and Discoveries for SMB Opportunities.

Principal CRM Engineer / xRM Solution Architect

Pearson

Provided technical support for Digital Curriculum products, SuccessMaker Enterprise, KnowledgeBox.

Digital Product Support

Demonstrated track record of incubating strategic initiatives through thoughtful leadership and designed alliances. I believe that success must be measured across both quantitative and qualitative factors. I thrive on feedback because I believe that the minds of many increase the possibility of success.

Highly adaptable with strong technical background in SAAS / PAAS software and integration. Always seeking new technological challenges. Strives for scalable solutions. Results-oriented project manager. Multi-tasker.  Quick Study. Demonstrates emotional intelligence. Flexible leadership style.

Extremely skilled in Nice CxOne (inContact) and Zendesk.

SugarCRM Certified Developer
Salesforce Certified Developer
Oracle RightNow CX PreSales Specialist

Customer Centric Selling

taplio

The Battle

Ed Samane

Cole Nielsen

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